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Summary

Compassionate Certified Nursing Aide accustomed to working with physically challenged, bedridden and memory-impaired patients. Proven record of reliability and strong ability to establish rapport with residents, families, and staff. Exceptionally talented at providing social and emotional support to improve patient moral and increase comfort. Proficient in total care/assisting patients with daily hygiene, including showering and incontinence care. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with a strong background in training and team Additionally my background as a production/manufacturing line operator and supervisor I am adept at keeping operations moving smoothly and efficiently in order to meet demanding manufacturing targets. Bringing 24 years production and manufacturing as well as the last 5 years of progressive leadership experience in production environments.

Experience
01/1989 - 09/1990 Electronics Assembler Interco, Inc. | Forest, VA

Small parts assembler for wire and cable harness assembly and utilize a ruler, conduct required processes to assemble product according to customer specifications. Utilized work instruction and verify that wire is prepped/terminated and cut according to specification. Crimp, plug connectors, and apply covering per customer specification. Utilize hand tools and automatic tools, and follow ISO and other internal procedures as required.

09/1990 - 10/1997 Fabricator, Team Skills Trainer Diebold Inc | Lynchburg, VA

Actively suggested operational improvements to enhance quality, improve production times and reduce costs.

Calibrated or adjusted equipment to ensure quality production using tools such as calipers, micrometers, height gauges, protractors, pressure gauges, electrical gauges, and ring gauges.

Analyzed all required blueprints, work orders to correctly fabricate parts.

Selects, positions, and secure dies, and fixtures onto machine using shims, templates, hand tools, and built-in gauges. Position and clamp stops, and guides.
Adjusts controls to set and regulate machining factors, such as pressure and depth of ram stroke, adjustment rolls, blade angle, and machine speed.
Starts machine and observes machine operation to reposition workpiece, change dies, or adjust machine settings for multiple or successive passes.
Inspects or measures work, using rule, gauges, and templates. Lead all team training classes for new hires, as well as interviews, and pre-employment classes.


10/1997 - 04/2012 Packaging Machine Operator, Performance Based Trainer Frito-Lay Inc | Lynchburg, VA

Set-up and operate multiple packaging machines to ensure accurate code dates and weights and that the correct product is put into correct bags. 

Ensure that each bag is properly coded, dated and sealed with a minimum amount of wasted product and supplies.
Responsible for ensuring that the product to be packed remains clean.
Keeps assigned machines and area clean and safe.
Perform basic preventative maintenance on packaging machines, to include cleaning and changing knives/blades, pull-belts, tape machines, and rollers.
Clean and sanitize lines during changeovers from one product to another.
Responsible for inspection of conveyors and scales prior to line start-up and changeovers.
Clean using chemicals and protective gear
High overtime requirements, cover breaks and lunches, as well as pack when packers are not available.

01/2013 - 07/2017 Production Supervisor/Machine Operations/Eng. Assn Diebold Inc. / Porter's Fabrication | Lynchburg, VA

• Provide guidance and direction to the production floor personnel.
• Plan, monitor, recognize positive results, coach, counsel, discipline employees, enforce systems, policies and procedures.
• Coordinate daily production floor activities and delegate assignments to production personnel.
• Communicate clear expectations to production personnel, keep them informed of matters pertaining to their job, and develop personnel growth opportunities.
• Monitor employee work performance relative to expectations and maintain material/workflow through the facility.
• Maintain a safe and clean work environment at all times by educating and directing personnel.
• Attend and participate in regular production meetings.
• Report to and work closely with the Production Manager. Also worked directly with the Fabrication shop Supervisor and the Paint Line Supervisor to keep a continual flow of all materials needed to assemble products on the production lines in the securities shop.

Machine operator/Engineering assistant

Analyze all required blueprints, drawings, work orders and sketches to correctly fabricate and install products and parts.
•Verify that information in the computer system is up-to-date and accurate.
•Compile statistical information for special reports. Carefully organize, analyze and prepare technical data and reports to ensure proper workflow and productivity.
•Enter and distribute work orders to other technicians.
•Set up and operate 6 axis hydraulic press to form precision sheet metal parts. Perform quality checks, and complete all work orders both in writing and electronic form.
•Meet hourly production rates being tracked electronically by the press as job starts and stops. Times each part, parts per hour, machine strokes per minute.

01/2018 - 02/2018 Production Supervisor KDC | Lynchburg, VA

Supervise 70 to 100 Production line associates (70% temporary agency employees) on second shift. Responsible for ensuring Safety of all associates and cleanliness of production lines as well as ensuring unadulterated product. Complete payroll, quality records, efficiency reports, corrective action, and interviews. Complete end of shift reports for both the on coming shift and the Production Manager.

02/2018 - 05/2018 Production Supervisor Masterbrands | Lynchburg, VA

Responsible for the daily operations associated with supporting 2 departments (Specials and Talls) on 1st shift. Manage all production departments prior to Shipping Department to meet hourly objectives to support team production requirements. Ensure all work is performed in a safe and efficient manner. Drive department improvements in all areas of responsibility – Safety, Quality, Efficiency, Continuous Improvement, and MPS systems.

07/2018 - 12/2018 Insert and Hand Room Supervisor BMS Direct Inc. | Lynchburg, VA

Supervise  Inserting and GPO Staff as well as the Hand Room personnel.

Plan, coordinate, and supervise all activities of the Inserting areas. Responsible for managing the GPO (Government Print Office) and DSS (Department of Social Services) projects and staff. Provide leadership and oversight for the efficient operation of the inserter area to include hiring, training and evaluating the personnel assigned.

05/2019 - Current Certified Nursing Assistant Runk & Pratt | Lynchburg, VA
  • Preserved patient dignity and minimized discomfort by carrying out duties such as bedpan changes, diapering and bathing
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
  • Worked with physicians and nursing team members to support patient needs, including collecting specimens, monitoring vitals and maximizing patient comfort
  • Documented patient intake and dietary requirements and assisted with feeding to promote proper patient nutrition
  • Provided nursing assistance to residents in 69-bed Memory Care care facility
  • Managed and maintained patient rooms, shared-living areas and nursing stations
  • Played games, and have conversation with residnets on a daily basis to boost mood, improve memory and provide light entertainment
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage
Education and Training
Career Studies Certificate in Quality Control: Quality, Engineering, Communications
Central Virginia Community College | | Lynchburg, Virginia, USA

Classes taken were for Pay for Skills Training Modules while at Die bold. The Modules offered 20 classes in different modules. Modules covered were Business, Computer, Quality, Engineering, Safety, and Team Skills. I completed all 20 classes earning 55 total credits.

2019 Certification in Nursing Assistant: Certified Nursing Assistant
Runk And Pratt School of Nursing Instruction | | Forest, Virginia, USA

Certificate from the Virgina Board of Nursing

Extra-Curricular Activities

My extra-curricular activities include currently launching a small business named DOG TIRED. I upcycle old tires to make custom pet beds and a portion of the sales goes to an animal shelter or animal rescues of the purchasers choice. I also build feral cat shelters during the winter months. Other activities are riding my Harley Davidson motorcycle, trail riding and mudding in my Kawasaki UTV. I spend most of my online time advocating, networking, and sharing post and information that will help our shelters and rescues. I also enjoy reading educational books and spending time outside with my dogs.

Skills
  • Production target management
  • Schedule oversight
  • Inventory coordination
  • Quality control
  • Quality assurance expertise
  • Records Administration
  • Workflow Optimization
  • Digital Archiving
  • Quality assurance controls
  • Staff retention
  • Systems implementation
  • Productivity improvement specialist
  • Multidisciplinary collaboration
  • Process improvement strategies
  • Workforce training
  • Continuous improvements
  • Performance reporting
  • Patient relations
  • Monitoring fluids
  • Preparing meals
  • Medical terminology knowledge
  • Grooming and bathing assistance
  • Helping with medication
  • Infection control procedures
  • General housekeeping ability
  • Performing patient intakes
  • Collecting vital signs
  • Calm and level-headed under duress
  • Detail-oriented
  • Understands mobility assistance needs
  • Assisting with personal grooming
Certifications
  • Certified Nursing Assistant
  • CPR certification
This resume is created in 7 minutes.
Objective

Goal-driven Analyst adept at managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.

Systems Analyst with analytical mindset and natural problem solving abilities. Customer-focused with excellent communication skills leveraged to gather requirements, perform business analytics, and deliver cutting-edge solutions.

Skills
  • Claims investigations
  • Fraud detection knowledge
  • Damage mitigation
  • Policy interpretation
  • Building strong relationships
  • Organizational skills
  • Excellent communication skills
  • Complaint handling and resolution
  • Property and casualty products
  • Complex problem-solver
  • Negotiation proficiency
  • Quality Control
  • Casualty auto insurance
  • Data mapping
  • Data quality
  • Microsoft Access
  • Business management
  • Process documentation
  • Oral and written communication
  • System testing
  • Microsoft Excel
  • Microsoft PowerPoint
  • Analytical researching
Experience
Process Analyst | 12/2017 to Current State Farm Insurance - Atlanta, GA
  • Observed corporate protocols and procedures to make sure that all sensitive data was kept confidential
  • Designed data collection and reduction to draw conclusions from operational, notional, and simulated data sets
  • Assisted with long-range planning by recommending technological application programs
  • Trained and explained complex processes to end users in clear and concise manner
  • Gathered information and entered data into computer system
  • Addressed and resolved non-routine, complex and unexpected variances
Auto Claims Adjuster Trainer | 02/2012 to 12/2017 State Farm Insurance - Atlanta, GA
  • Develop teaching aids for the trainees
  • Reported progress and effectiveness of trainees
  • Evaluated the trainees progress in training
  • Helped the trainees prepare for their adjuster licenses
  • Provided onsite training
Auto Claims Specialist | 07/2007 to 02/2012 State Farm Insurance - Jacksonville, FL

Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Reduced loss ratios through fair and prompt processing of claims. Investigated any potentially fraudulent claims with a focus on thoroughness, quality and cost control. Completed required investigations on referred files in a timely manner. Monitored the quality of independently conducted investigations.

Education and Training
Keller Graduate School of Management - - Jacksonville, Florida, US | | MBA Business, 2011 Student government representative
Information Technology and Office Technology Coursework

Edward Waters College - - Jacksonville, FL, US | | Bachelor of Arts Business Administration, 2008
Areas of Expertise
  • Internet and database savvy
  • Excellent customer service skills
  • Extremely organized
  • Strong multi-tasking skills
  • Licensed to handle claims in all States
  • Very knowledgeable with insurance regulations throughout the Country
This resume is created in 7 minutes.
Objective
To secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people.
Skills
  • Customer-oriented
  • Dedicated team player
  • Quick learner
  • Good phone etiquette
  • Multi-Task
  • Stand for extended periods of time
  • 45 WPM typing speed
Work History
Crew Trainer, 08/2014 to Current
White Castles Saint Louis, Mo
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Verified that prepared food met all standards for quality and quantity
  • Consistently provided friendly guest service and heartfelt hospitality
  • Trained new employees
  • Comfortable Standing For Long Periods
  • Up-sold Additional Menu Items
Athletic Director Assistant, 06/2011 to 08/2014
Mathews-Dickey Boy\'s & Girl\'s St. Louis, Missouri, United States
  • Filed paperwork and organized computer-based information.
  • Kept track of important messages.
  • Adjust employee time cards.
  • Assist group leaders with different activities.
Education
Certification : Phlebotomy , 2015
Saint Louis School of Phlebotomy - Saint Louis, Mo
High School Diploma: 2014
McCluer North High - Florissant
This resume is created in 7 minutes.
Skills

Customer-Oriented

Active Listening 

Written and Verbal Communication

Motivated Team Player


Detail-Oriented

Time Management 

Able to Operate Under Pressure

Organized

Experience
06/2018 - Current Server/Cashier Ponko Chicken | Chamblee, GA
  • Answer phones politely and promptly while accurately recording and confirming reservations.
  • Exhibit great salesmanship skills, promoting food and drink specials.
  • Manage closing duties, including restocking items and reconciliation of the cash drawer.
  • Resolve problems or concerns to ensure customers had a pleasant dining experience.
10/2018 - Current Front Desk Associate Massage Envy | Atlanta, GA
  • Execute outbound calls to existing customer base resulting in 10%  increase in sales.
  • Field an average of 30 customer service calls per day.
  • Inform customers about all product lines and services offered by the company.
  • Build customer confidence by actively listening to their concerns and giving appropriate feedback.
08/2015 - 08/2018 Head Student-Athletic Trainer Clark Atlanta University | Atlanta, GA
  • Implemented and executed practice and game day agenda, such as station assignment and  overall duties.
  • Recruited and interviewed prospective student employees.
  • Refereed disputes and administered disciplinary procedures.
  • Reacted to complex game situations quickly and effectively.
  • Exercised strong leadership skills and practiced self-discipline on and off the field.
08/2015 - 08/2017 Office Assistant Clark Atlanta University | Atlanta, GA
  • Maintained and update filing, inventory, mailing, and database systems; manually or using a computer.
  • Communicated with coaches, school administration, and other individuals to answer questions, disseminate or explain information, and address complaints.
  • Typed, formatted, proofread, and edited correspondence and other documents, from notes or dictating machines using a computer. 
10/2014 - 01/2015 Cashier Nike Factory Store | Las Vegas, NV
  • Issued receipts, funds, credits, or change due to customers.
  • Established or identify prices of goods, tabulate bills using calculators such as cash registers, or optical price scanners.
  •  Operated a cash register for cash, check and credit card transactions with 98% accuracy.
Education and Training
2020 Bachelor of Arts: Educational Studies Clark Atlanta University | | Atlanta, GA, United States of America
2015 High School Diploma Shadow Ridge | | Las Vegas, NV, United States of America