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Summary
Experienced ESL Teacher who is organized, driven and effective at using efficient methods of teaching while focusing on the individual needs of each participant. Dependable, resourceful teacher and instructional designer adept at organizing and facilitating ESL training exercises. Responsible teacher with excellent communication skills demonstrated by over five years of teaching and training experience. Possesses a passion for helping others make progress that is driven by an entrepreneurial spirit. 
Skills
  • Teaching, training and consulting
  • Curriculum development and assessment
  • Group Instruction
  • Excellent Classroom Management
  • MS Office proficient
  • Lesson Planning
  • College Level Teaching
  • Certified ESL Teacher
Experience
10/2015 to 10/2017
Small Business Coach Nymbus Corporation － Washington, DC
  • Taught specific training classes to help business owners maintain and improve business development and marketing skills.
  • Assisted in development of training programs for client's specific needs. 
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  • Prepared, evaluated and edited training materials and daily lesson plans.
  • Delivered enthusiastic instruction through presentations, discussions and demonstrations to classes of 15 or more.
  • Conducted small group and individual coaching sessions based on differentiated learning needs.
  • Integrated technology into training sessions to enhance learning.
08/2013 to 09/2015
English Language Teacher Education First (Li'Xin Univerity of Commerce) － Shanghai, China
  • Taught lessons encompassing a range of skill-building activities for speaking, writing, reading and listening.
  • Employed kinesthetic, visual and auditory approaches to make lessons interesting and interactive.
  • Engaged in cultural immersion programs with students to further augment global understanding.
  • Instructed more than 25 students through lectures, discussions, group activities and demonstrations.
  • Attended professional development workshops focused on learning goals and classroom management.
  • Developed interesting course plans and earned positive feedback from students and Director of Studies.
12/2012 to 08/2013
Customer Service Manager and Trainer XEROX － Raleigh, NC
  • Trained and coached customer service representatives, leading to an increase in quality and post-call survey scores.
  • Provided cross training to new staff members.
  • Developed effective relationships with all call center departments through clear communication.
  • Collaborated on the creation of training programs designed to inspire and motivate new hires thus improving retention.
  • Developed scripts to enable high quality support for healthcare customers including pharmacists and physicians, focusing on customer success and satisfaction, retention, and productivity.
  • Motivated team members to make progress and worked to maintain clearly defined expectations.
11/2010 to 08/2013
Property Manager VP Properties － Raleigh, NC
  • Taught and promoted safe work practices among subcontractors and staff.
  • Wrote clear and concise owner's reports based on findings from quarterly financial statements.
  • Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery. 
  • Created and updated marketing materials for promoting single family properties.
  • Partnered with cross-functional teams to address and protect landlord's real estate interests, HOA regulatory matters, maintenance management and facilitate team based resolutions.
  • Analyzed statistical results calculated to provide in-depth knowledge of marketplace trends and reports. 
02/2008 to 11/2010
Senior Account Manager BANK OF AMERICA － Atlanta, GA
  • Delivered quality account management and problem resolution, resulting in 100% quality scores.
  • Developed effective relationships with clients and call center departments through clear communication.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
  • Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
  • Taught underserved school's students on financial literacy to improve banking knowledge through non profit Operation Hope.
06/2018 to Current
English Language Teacher Education First － Washington, DC

Taught lessons encompassing a range of skill-building activities for speaking, writing, reading and listening.
Employed kinesthetic, visual and auditory approaches to make lessons interesting and interactive.
Engaged in cultural immersion programs with students to further augment global understanding.
Instructed more than 25 students through lectures, discussions, group activities and demonstrations.
Attended professional development workshops focused on learning goals and classroom management.
Developed interesting course plans and earned positive feedback from students and Director of Studies.
Education and Training
Master of Business Administration: Marketing Strayer University － Washington, DC
Bachelor of Arts: Theology Ambassador University － Pasadena, CA
Teaching Knowledge Test (TKT) Certification
Cambridge English Language Assessment English as a Second Language(ESL) Teaching English as a Foreign Language (TEFL) Certificate
Activities and Honors
Golden Key International Honour Society, 2012 to Current
American Marketing Association
Operation Hope
This resume is created in 7 minutes.
Professional Summary

Dedicated, dependable and energetic Human Resources professional. Experience in coaching, consulting and the administration of various HR duties for small businesses. Facilitate the recruiting, interviewing and onboarding of new employees. Well-developed skills in training, prioritizing, organization, decision making, time management, goal setting, performance management, strategic marketing and business planning. Possess excellent written and verbal communication and interpersonal skills, exceptional rapport with people due to a warm and welcoming presence that facilitates exemplary employee relations. 

Experience
HR Coordinator And Business Coach 01/2008 to Current Kessler Coaching/Boston Business Coaching Westwood, MA
  • Provide remote and on-site coaching and leadership training for individuals and companies to improve employee work performance with goal setting, public speaking, prioritization, time management, organization, communication, teamwork, leadership skills, work/life balance, and stress management
  • Do job benchmarking, revise job descriptions and job postings to attract a targeted talent pool
  • Assist with recruiting, interviewing, selecting using assessment tools, background and reference checks and on-boarding of new hires
  • Help managers to manage their staff better by creating and managing work performance goals and performance improvement plans
  • Assist entrepreneurs and corporate leaders with the creation of goals, mission, vision, strategic business and marketing plans
  • Advise businesses on internet marketing strategy, social media, blogging, website development, search optimization
  • Provide copywriting of agency branding and promotional materials, such as blog articles, press releases and newsletters
Director 01/1998 to 01/2008 JEWISH FAMILY AND CHILDREN'S SERVICE Waltham, MA
  • Created Department to address the basic needs of individuals and families in crisis.
  • Managed program development growing division from 4 programs to 18.
  • Program administration, finance, grant writing, reporting and evaluation.
  • Created and standardized policies, forms and guidelines across all programs.
  • Wrote job descriptions, screened, interviewed, hired all staff. 
  • Trained, supervised, and mentored 12 paid staff and over 300 volunteer personnel.
  • Performed outreach in the community to expand the reach and efficacy of the programs.
  • Served as the agency representative in matters relating to poverty and programs for people in need and in crisis by participating in community meetings, conferences, workshops, and writing articles.
  • Wrote grants, participated in fundraising activities resulting in the expansion of the Center's programs. 

 

Some of the programs for low-income people in crisis included:

  • Community Health Access; links those without health insurance to available programs, volunteer physicians.
  • Family Table; volunteers in local houses of worship donate and bag food and deliver monthly groceries.
  • Financial Assistance; provides crisis case management, grants, loans, and camp scholarships.
  • Housing Services; provides housing search, case management, rent payments, to prevent homelessness.
  • Holiday Gift Drive; volunteers provide holiday gifts and gift cards.
  • Financial Literacy; volunteers assist people with financial education, money management.
  • Kol Isha; provides case management and support services for domestic violence survivors.
  • Bet Tzedek; provides volunteer legal services in civil cases
Director of Emergency Social Services 01/1989 to 01/1998 AMERICAN RED CROSS Boston, MA
  • Planned, developed and administered division that provides 24-hour emergency casework, financial assistance, and disaster mental health services.
  • Responsible for program development, staff hiring, onboarding, supervision, volunteer and intern recruitment and fiscal management for the following programs: 1) Disaster Relief, 2) Armed Forces Emergency Services, 3) International Tracing and Family Message, and 4) Legalization and Citizenship.
  • Key liaison with state agencies, federal agencies, and other community human service agencies and professional associations involved in disaster planning and response.
  • Successfully recruited, screened, and trained volunteers from each mental health professional association. Created the Greater Boston Mental Health Response Team, a group of over 200 multidisciplinary mental health professionals who respond to local and national disasters. 
  • Three programs which I helped to create received national awards for innovation, service delivery, and marketing excellence, becoming national models for other Chapters to emulate.
Education and Training
Dispute Resolution Certificate University of Massachusetts Boston, MA
MSW: Concentration in Community Organization, Management and Planning (COMP). Boston University School of Social Work Boston, MA
Bachelor of Arts degree: Psychology Gerontology Rhode Island College Providence, RI Psychology Gerontology
Marketing Certified Professional Hubspot Inbound Marketing University Cambridge, Online Program
Certificate: Personality and Career Instruments MBTI Certification Gainesville, FL

Myers Briggs Step I & II Instrument Certification

Strong Interest (Career) Inventory credentialed
Coaching Certification Boston University Boston, MA

International Coach Federation (ICF)-accredited training program.
Personality And Job Assessments TTI SI Phoenix, AZ

Certified as a Value Added Associate in administering DISC, 12 Driving Forces, TriMetrix HD
Activities and Honors
  • Created a state-wide, multi-disciplinary, disaster response team
  • Trained and deployed over 1000 volunteers, locally and nationally
  • Given an award by MA. Dept. of Mental Health for state disaster relief ops
  • Awarded Beverly Ross Fliegel Award for Social Policy and Change by NASW, MA Chapter
Interests
  • Former Chairperson, Founder, MA Chapter, National Association of Social Workers, Disaster Response Committee
  • Ancient Free & Accepted Masons-Master Mason 
  • Member – Society of Human Resources Management (SHRM)

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