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Summary
I'm dedicated to hiring 5 Star Sales Associates and assuring that store operations run smoothly by setting goals daily and creating a plan to surpass the goal. Organized and effective at encouraging staff cooperation and productivity.
Skills
  • Strong PC Skills (Word/Excel)
  • POS system usage.
  • Attention to Detail
  • Excellent Customer Service Skills.
  • Payroll Management
  • Ordering/Receiving
  • Inventory
  • Goal-Oriented
  • Bank Deposits
  • Store Display
  • Customer-Oriented
  • Serv Safe Certified
Experience
General Manager 10/2019 to 05/2020 Dunkin' Donuts North Chesterfield, VA
  • Managed Dunkin operations, including hiring, coaching and mentoring team of 15 associates
  • Improved OSAT score 45 percent to 95 percent in two months.
  • Exceeded the goal of 85 percent Dunkin University Completions from team to 100 percent monthly on New Window products
  • Managed purchasing cost to budget weekly through ordering and receiving.
  • Improved Donut waste by 4 dozens. Company goal was to 10 dozens wasted daily.
  • Improved store labor budget by 2 percent by writing a schedule to budget of 24 percent and managing hourly and daily.
General Manager 01/2019 to 08/2019 Wendys Richmond, VA
  • Hired, Trained a team from 7 employees to 22 within a three months. This consist of Welearn Completion which I moved average from 9 percent to the standard of 12 per crew member. Four Corner training (Learn, Watch, Test, Do) completed on each team member
  • Exceeded the goal of 250 dollars in lost of food weekly to 166 to 180 a week. This is managed through proper food ordering and or receiving an follow up with food inventory counts 3 times daily and coach and provide feedback when needed
  • Surpass our company combo percent average of 38 percent to 42 percent weekly
  • Exceeded the company labor goal of plus 5 hours weekly to zero to -5 hours this includes zero overtime weekly through effective forecasting of schedule and managing hourly daily to the forecasted current days sales
  • Managed expenses such as supplies, small wares , office supplies, cleaning supplies to budget monthly
  • Surpass the goal of 75 OSAT, this is the customer response to 80 this rolling 90 month score. This is met by a plan of engaging huddles with the team and managers to include the feedback from surveys from customers, providing the Play of the day from your current osat score and asking the team for commitments to improve the score
  • Collaborated with staff to maximize customer satisfaction, procedures and improve bottom-line profitability
General Manager 09/2016 to 12/2018 Pizza Hut Durham, NC

Scheduling Employee and Manager among work shift to meet Labor Scale.

Recruit, Interview and Hired Green Assessment employees

Conduct Performance evaluation and appraisal, motivate and trained entire staff, as well as taking disciplinary action when necessary.

Consistently produced food cost percent exceeding the goal by .20 to .50 weekly.

Trending 5-7 percent Sales Growth Monthly over Last Years Net Sales.

Created a team from 15 employees to 30 in 8 months and 2 crew to shift managers. Supervised a team of 4 managers and 30 associates.

General Manager 11/2014 to 08/2016 Cruizers Franklinton, NC
Scheduled CSR's according to labor budget
Consistently met random Audit goal monthly of 1 percent
Executed the corporate marketing plan by creating a daily plan to impact positive direction
Meeting our shrink standard of 1 percent of monthly sales.
Effective managing employees on the convenience store to surpass 4,000 and food service side to surpass 500 dollars daily.
Store averaged 26,500 weekly. Daily plans and weekly plan I coached store to averaging 33,000 weekly.
Created Local Store Marketing Plan and executed weekly. 
Examined merchandise to verify that it was correctly priced, front faced and displayed.
Ordering/Reordered inventory when it dropped below predetermined levels.
Check-in Beer Vendors and Other Vendors with handheld and manually.
Price changes delegated,completed, and follow-up  weekly.
Interviewed job candidates and made staffing decisions according to staffing goal.
Managed a staff of 8 Customer Service Associates and 1 Assistant Manager.
Scheduled Monthly Team Meetings for all employees to evaluate  Store performance and feedback
General Manager 06/2009 to 11/2014 Wendy's Newport New, VA
Forecasting of Sales compared to Last Years sales weekly
Surpass weekly budgeted sales by 2500 weekly
Appointed District Lead oversees six restaurants to assist GM's that stores are not meeting the metric goals.
Managing P&L to budget.
Scheduling Labor to Forecasted Sales
Interviewed, Trained,and Developed  5 Star Practices Executes Human Resource Program Ensure guest relation policy/procedures are executed.
Partner with District Manager to establish store priorities monthly, then develop and executed the plan.
Ability to work in a fast paced environment.
Improved customer sales satisfaction to the goal of 1 complaint a month, averaging 7 percent over budget sales, Gross Profit, and Controllable Profit monthly to contribute quarterly to the Bonus Incentive Program.
Created Personal Incentive program to achieve  Great results.
Managed a staff of 30 Crew members,  2 Assistant Managers and 2 shift supervisors.
Created Bench Strength every 6 months 1 crew member to shift supervisor.
 Trained and developed new associates on POS System and Key metrics.
Restaurant Manager 06/2006 to 06/2009 Wendy Newport News, Va
Training and Development of Shift Supervisors and Crew members
Responsible for Ordering and Receiving Inventory
Coach teams to surpass the Speed of Service goal of 130 seconds to 115 seconds  daily/weekly total time in  Drive-Thru
Managing Labor and Food Cost Control Monitoring proper sanitation procedures and cleanliness of building grounds.
Led team on effective methods to meet food cost goals daily and weekly.
Assist GM completing  weekly schedule and weekly Labor plan for the upcoming week.
Coached and Role model  how to become Sparkle Certified I assisted 5 stores in meeting this achievement. 
Education and Training
High School Diploma 2003 Washington High School Washington, NC, United States
Some College: Business Administration Pitt Community College Winterville, NC, United States
This resume is created in 7 minutes.
Summary
Skilled Operations Manager and Well Site Leader talented at improving team performance through innovative management techniques. I offer thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty
Skills
  • Client-focused
  • Training and development
  • Time management skills 
  • Results-oriented
  • Excellent communication
  • Positive learning process
  • Operations management
  • Quick learner
  • Change management
  • Computer proficient
  • Financial records and processing
  • Microsoft Office
  • Excel
  • Wellview 
Skills
Effective instruction, Completions consultant, Cost reduction, dialog, equipment operator, Inventory control, Team building, Leadership, meetings, personnel, problem solving, Procedure development, quality, Relationship building, Safety, Strategic planning, Supervisor, Troubleshooting
Experience
Completions Consultant Jan 2020 to May 2020
XTO Energy Midland Office Midland, TX Supervision and daily task related to frac/wireline jobs on all XTO locations. Complete duties in accordance with XTO  HSE guidelines, and ensure that all LSA's were followed. Schedule movement of all 3rd party vendors pre-frac as well as post frac for movement between wells. Supervise the execution of multiple wells of high rate slick water and linear gel zipper fracs. Execute designs distributed through the engineering department and stay in close communication with the team and suggest adjustments in the case that we see formation problems. Primary daily activity duties while working for XTO were Frac and Wireline operations. Daily reports are submitted through wellview
District Manager Mar 2019 to Jan 2020
Pumpco Services Odessa Tx Odessa, TX Manage daily operations of our 300+ Employees and maintain 4 fulltime fracturing fleets.Promote safety and efficiency among our crews Identified inefficiencies and make recommendations for process improvements. Assist with our quarterly KPI meetings with our current customers. Work with our BD department in order to meet with new customers as well as attend sales meetings with the team
Completions Consultant Jan 2018 to Feb 2019
Chesapeake Energy Sayer, PA
Supervision and daily task related to frac/wireline jobs on all Chesapeake locations. Complete duties in accordance with Chesapeake HSE guidelines. Schedule movement of all 3rd party vendors pre-frac as well as post frac for movement between wells
 
Supervise the execution of multiple wells of high rate slick water and linear gel zipper fracs.
 
Execute designs distributed through the engineering department and stay in close communication with the team and suggest adjustments in the case that we see formation problems
 
Strong in Frac/Wireline and I have also assisted in coil tubing and work over rig drillouts.
 
Daily reports are submitted through wellview
Assistant District Manager Jun 2017 to Jan 2018
WEATHERFORD FRACTURING TECHNOLOGIES Odessa, Texas
  • Promote and maintain a safe and efficient work environment.Work close with current and future customers and make sure that Weatherford is delivering services that meet and exceeds their expectations.
Field Rep II Jan 2017 to Feb 2017
WEATHERFORD INTERNATIONAL Odessa, Texas
  • Oversee the makeup and installation of multi stage cementation tools.
  • Assist onsite consultant and cementer with stage calculations to make sure stage tools as well as cement is set at proper well depths.
Assistant District Manager Sep 2016 to Jan 2017
WEATHERFORD FRACTURING TECHNOLOGY Odessa, Texas
  • Oversee field operations of 4 fulltime fracturing fleets and 1 daylight fleet.
  • Promote and maintain a safe and efficient work environment.
  • Work close with current and future customers and make sure that Weatherford is delivering services that meet and exceeds their expectations.
District Manager Mar 2015 to Sep 2016
C&J ENERGY SERVICES Midland, Texas
  • Manage daily operations of our 300+ Employees and maintain 4 fulltime fracturing fleets.
  • Promote safety and efficiency among our crews Identified inefficiencies and make recommendations for process improvements.
  • Assist with our quarterly KPI meetings with our current customers.
District Manager Nov 2010 to Mar 2015
Nabors Completion and Production Services Cresson Midland, TX
  • During this time period starting out as operations manager and moving into the district manager role, I provided support and advice from my leadership role.
  • I also assisted in our quarterly KPI audits with several customers.
  • During this time period, we were able to have a successful safety record and worked with some of the top customers based out of the Permian area and other regions.
  • Areas covered during this time were the Barnet, Marcellus, Haynesville, and Permian Shales.
Field Service Supervisor Nov 2008 to Nov 2010
SUPERIOR WELL SERVICES Cresson, TX
  • Coordinate and set up all field services associated with the customer that we operated for.
  • Met with each customer prior to each job in order to set up a dialog and receive expectations prior to starting each job.
  • Safety and efficiency were our keys to success during this time period and still remains a key factor of success in my current operation.
Field Supervisor May 2007 to Nov 2008
DIAMONDBACK PUMPING SERVICES Cresson, TX
  • As a CDL driver I started with Diamondback Pumping Services as an Equipment Operator.
  • During this time I made sure that all equipment was clean and maintained to operate on location in a successful manner.
  • During the first year I was able to learn and operate multiple pieces of equipment as well train as a fluid tech before being moved into a supervisor role.
  • Following the first year as an equipment operator, I moved to the Field Supervisor role.
  • This role involved me being in direct communication with the customer during the treatment of the well, as well as putting personnel in key positions in order to successfully complete each job.
Equipment Operator Oct 2006 to Apr 2007
SCHLUMBERGER Cleburne, TX
  • Operate and maintain equipment used during daily operations.
Store Manager Jan 2004 to Oct 2006
LEVI'S Hillsboro, TX
  • Oversaw the development and launch of new apparel released by the company.Recruited, hired and trained new employees that were sent to numerous districts throughout the company.
Loss Prevention/Assistant Safety Coordinator Feb 2001 to Mar 2004
WAL-MART RETURN CENTER Waco, TX
  • Oversaw assets stored at the return center.
  • Assisted on our safety coordination team, helping to implement core safety rules with all new hires Current.
Education and Training
ASSOCIATE OF ARTS, BUSINESS MANAGEMENT Business, Management and Communications 2019 Midland College Midland, Texas, United States
BUSINESS MANAGEMENT Business, Management and Communications
 
Stimulation 1&2 classes completed with Superior Well Services/Nabors    Basic Frac Fluids(Fluid Tech) class completed with Superior Well Services/Nabors 
Management Leadership classes completed with Levi's
WELL COMPLETIONN 2017 Wild Well Control Texas, US
Activities and Honors
Member, Small Business Association (2018 - present)
 
NOTES: I have also covered spot work in the Permian Basin for Legacy Reserves and Solaris Midstreams.
This resume is created in 7 minutes.
Summary
Experienced equipment coordinator with excellent client and project coordination abilities. Action-oriented with strong ability to communicate effectively with executives, and business audiences. Able to lead and direct a team of 10 equipment operators with accountabilities to superiors.
Skills
  • HAZMAT Endorsement
  • Heavy hauling
  • Cargo handling
  • Decision Maker
  • Sales Associate
  • Problem Solver 
  • International business
  • Purchasing
  • Receiving/Shipping
  • Closing $MM
  • Logistics Coordinator
  • Training verification Manager
Education
1997 Texas A&M - Speech/Political Science Corpus Christi, TX, US Business Coursework Completed 78 hours of Speech degree program.

Construction Trades Technology Certifications

Asbestos Certified 2013-2016 

Sexual Harassment Current 

Excavation Competent Current

H2S "devil gas" Current

CPR Certification Current

Forklift Operator Current

CAT Certification 2016 

Experience
Material Coordinator 06/2013 09/2017 Strike, LLC Corpus Christi, TX
  • Managed $3M monthly paid in rentals with VCP Project including excavators, pipe layers worth $1M, wheel loaders, and dozers.
  • Ordering/shipping for utilization at job sight. 
  • Acquired safety equipment including welding rods and consumables for $1-2M weekly spend on equipment.
  • Located and engaged third-party contractors dispatched to the job sights.
  • Subcontracts agreements with vacuum truck company and excavations material disposal.
  • Issued purchase orders for the work done by contractors.
Owner-Operator 05/2009 06/2013 BFN Equipment Services Corpus Christi, TX
  • Entrepreneur with clients for whom I bought and sold equipment all over the world.
  • Performed multiple appraisals for dozers, excavators, wheel loaders, and 200-ton mining trucks.
  • Traveled inside the US/Canada managing corporate buying and selling.
  • Worked independently with up to 200 clients with several repeat clients/business during continuous professional career.
Domestic and International Sales 03/2007 05/2009 Dom 'Ex Dallas, TX
  • Domestic & International Sales Performed $12-$15M in sales yearly.
  • All national/international purchasing and selling on behalf of the company.
  • Spending $500k-$1M depending on the equipment.
  • Oversaw the delivery of the shipment to the customers spending up to $3M with 40 customers.
  • Primarily has 15 repeat fleet buyers purchasing 15-20 pieces of equipment.
  • Ability to manage if given freedom to make decisions independently.
  • Managed team of 10: mechanics, truck drivers, office personnel, and parts associates.
  • Managed the shipping and receiving of items across the US and internationally with equipment in Egypt, Australia, South America, Mexico, Saudi Arabia, Ethiopia, Canada, and Spain.
Wholesale Division Manager 05/2004 01/2007 Nasser Heavy Equipment Lawrenceville, GA
  • Spent $60-70k when purchasing, and up to $10M on multiple pieces.
  • Oversaw the operations and work of 50 employees.
  • General Manager apprentice during tenor with the company entering the industry for career development.
  • Highly instrumental in the streamlining of parts availability, and mechanical repairs.
  • Key in all the weekly rental of companies dozers, excavators, backhoes, and sales of some equipment.
  • Began international purchasing and shipping.
Used Equipment Manager 09/2003 09/2004 Stafford Heavy Iron, Inc Lawrenceville, GA
  • Instrumental in all sales, purchasing, and appraisals of wholesale equipment to other dealers.
  • In operations spent $20M to begin building the fleet at Richie Brothers Auctioneers while in training with the General Manager.
  • He trained him to fill his role when he left the company.
  • Most enjoyed the auctions and closing large sales.
Territory Manager 09/2001 02/2003 RDO Equipment Co San Antonio, TX
  • Rented $1M per year for rentals and sales.
  • Bought, sold, and rented new John Deere equipment as a branded construction dealer.
  • Territory covered S/SW of San Antonio to Kennedy, Floresville, TX.
This resume is created in 7 minutes.
Summary
Experienced equipment coordinator with excellent client and project coordination abilities. Action-oriented with strong ability to communicate effectively with executives, and business audiences. Able to lead and direct a team of 10 equipment operators. Heavy Equipment Operator with 5 years construction experience. Expert in the proper installation of overhead and underground utilities.
Skills
  • HAZMAT Endorsement
  • Heavy cargo handling
  • Receiving/Shipping 
  • Sales Associate
  • Problem Solver 
  • International business
  • Purchasing world wide
  • Auction closing $MM
  • Logistics Coordinator
  • Training verification 
Experience
Material Coordinator, 06/2013 09/2017 Strike, LLC Corpus Christi, TX
  • $3M monthly paid in rentals with VCP project including excavators, pipe layers worth $1M, wheel loaders, and dozers.
  • Ordering/shipping utilization at job sight location.
  • $1-2M weekly spend on safety equipment including welding rods and consumables.
  • Located and engaged third-party contractors dispatched to the job sights.
  • Subcontracts agreements with vacuum truck company and excavations material disposal.
  • Issued purchase orders for the work done by subcontractors.
Owner-Operator, 05/2009 06/2013 BFN Equipment Services Corpus Christi, TX
  • An entrepreneur with clients for whom I bought and sold equipment all over the world.
  • Performed multiple appraisals for dozers, excavators, wheel loaders, and 200-ton mining trucks.
  • Traveled inside the US/Canada managing corporate buying and selling.
  • 20 fleet clients independently supported as repeat customers within 5 years of progressively successful business operations.
  • Domestic and iinternational sales and service.
Foreign and Domestic Sales, 03/2007 05/2009 Dom 'Ex Dallas, TX
  • All national/international purchasing and selling on behalf of the primary company.
  • $500k-$1M Spending on the acquired equipment.
  • Oversaw the delivery of the shipment to the customers spending up to $3M with 40 customers.
  • Serviced 15 repeat fleet buyers purchasing 15-20 pieces of construction equipment.
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  • A decision maker with consistent problem solving ability.
  • Managed team of 10: mechanics, truck drivers, office personnel, and parts associates.
  • Shipping and receiving of items across the US and internationally with equipment in Egypt, Australia, South America, Mexico, Saudi Arabia, Ethiopia, Canada, and Spain.
Wholesale Division Manager, 05/2004 01/2007 Nasser Heavy Equipment Lawrenceville, GA
  • Spent $60-70k when purchasing, and up to $10M on multiple pieces.
  • Oversaw the operations and work of 50 employees.
  • General Manager apprentice during tenor with the company entering the industry for career development.
  • Highly instrumental in the streamlining of parts availability, and mechanical repairs.
  • Key in all the weekly rental of companies dozers, excavators, backhoes, and sales of some equipment.
  • Began international purchasing and shipping.
Used Equipment Manager, 09/2003 09/2004 Stafford Heavy Iron, Inc Lawrenceville, GA
  • Instrumental in all sales, purchasing, and appraisals of wholesale equipment to other dealers.
  • In operations spent $20M to begin building the fleet at Richie Brothers Auctioneers while in training with the General Manager.
  • Enjoyed auction environment and closing calculated sales.
Territory Manager, 09/2001 02/2003 RDO Equipment Co San Antonio, TX
  • Rented $1M per year for rentals and sales.
  • Bought, sold, and rented new John Deere equipment as a branded construction dealer.
  • Territory covered S/SW of San Antonio to Kennedy, Floresville, TX.
Technical Qualifications
CPR current, Forklift Operator, HAZMAT training current, welding oversite, excavation compliance, H2S completion, sexual harassment, CAT training. 78 hours college credit Texas A&M business department 1.