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Exceptional and respected leader equipped with extensive knowledge of Uptown, an innovative mindset and established relationships with business stakeholders and area residents. Highly ambitious and results oriented professional seeking to ensure Uptown remains at the forefront of capital improvements, public safety, maintenance operations and most of all, a world-class neighborhood.
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Energetic and authentic leader with 15 years of progressive experience within contact centers, healthcare and customer service environments, including extensive experience in customer experience, process improvement and generating creative solutions to improve customer service performance. Proven track record in implementing and leading call center operations to exceed targets and using data to drive a high performing customer focussed culture. Leading with integrity, humility and a firm understanding that Employee Engagement is the start mark for exceptional business performance.
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