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Skillful Release Manager resume

JON A. SPENCER
Summary
Recognized, motivated, high-tech professional with over twenty years of diverse work experience in Information Technology and a strong knowledge of modern system architecture. Successful and detailed oriented, creative problem solver who thrives in a fast-paced environment with technical skills to deliver on time and within budget.
Skills
  • Performance/Load Testing
  • Cloud Infrastructure
  • Database Architecture
  • Release Management
  • Configuration Management
  • Health Insurance
  • Portability and Accountability Act (HIPAA)
  • Column-oriented DBMS
  • ITIL/ITSM 
  • Systems Architecture
  • Network Architecture
  • Software Development Life Cycle (SDLC)
  • Sarbanes-Oxley Act (SOX)
  • Payment Card Industry Data
  • Security Standard (PCI DSS)
  • Service Virtualization 
Experience
Director, IT Infrastructure and Cloud Hosting Services 12/2015 to Current Orasi Atlanta, Georgia
  • Successfully lead IT organization in migration to Information Technology Infrastructure Library (ITIL) and development of a service-oriented organization.
  • Architected and led the development of a fully managed cloud-based hosting service practice for customers.
  • Strongly established and managed the implementation of an IDS/IPS solution for corporate infrastructure.
  • Well developed technology strategies to handle capacity planning, monitoring, and virtualization of data center systems.
  • Successfully managed and performed on-premise to cloud migrations.
  • Spearheaded effort to achieve SOC 2 Type 2 compliance by implementing policies using NIST 800-53 Control Family guidelines.
Director, Professional Services 08/2011 to 12/2015 Orasi Atlanta, Georgia
  • Responsible delivered services for Application Lifecycle Management (ALM) practice.
  • Led a consulting organization to support the implementation and deployment of testing tools and testing methodologies.
  • Successfully designed and implemented virtual lab environments for consultants to conduct ‘practice-implementations' prior to arriving at customer sites for implementation delivery.
  • Strongly delivered professional services to capture Oracle Fusion Middleware (FMW) data transfers into Oracle E-Business Suite (EBS)/Oracle Hyperion system.
  • Developed custom SQL to capture transaction times & volume Request IDs at the database-level while maintaining responsibilities related to my role.  
Senior Consultant 12/2007 to 08/2011 Orasi Atlanta, Georgia
  • Strongly delivered Consulting and Professional Services in Software Performance Engineering, software implementation of LoadRunner, ALM/Quality Center, ALM/Performance Center and training on Testing Center of Excellence (TCoE) centralized testing model.
  • Recognized for delivering over $2.2 millions of post-sales consulting services and software sales, both project-based and instructional, for HP Quality Lifecycle Management software such as LoadRunner, Performance Center, Quality Center and Quick Test Professional.
  • Successfully architected and delivered virtual enterprise test lab environments, using VMWare ESX, on a reduced but relative scale of production enterprise environment.
  • Conducted on a timely manner consulting engagements involving technologies such as Citrix, Siebel Systems, Oracle DB, Microsoft .NET platforms, VMWare and other advanced HTTP(S) or client-server applications Strongly architected and delivered change management, automated testing solutions, and defect tracking utilizing HP BTO.
  • Utilized Vignette for content administration on client environments.
Performance Engineer Sr 09/2006 to 12/2007 Intuit Plano, TX
  • Developed and executed SilkPerformer scripts & scenarios in simulating back-end file transfer of settlements, reporting & charge back files for PCI DSS v1.1 compliance of our credit card authorization gateway.
  • Opportunely created and executed performance tests which simulated credit card authorizations for credit card merchants.
  • In charge of analyzing the requirements, designing test plans, designing and debugging test scripts, execution and generating reports for projects.
  • Responsible for maintaining performance environment consisting of 30 servers.
Software Systems Engineer Sr Performance Engineer 03/2006 to 09/2006 Countrywide Plano, Texas
  • Successfully developed and executed LoadRunner scenarios in RTE (Remote Terminal Emulation), HTML, URL, GUI Virtual User and Click & Script.
  • In charge of analyzing the requirements, designing test plans, designing and debugging test scripts, execution and generating reports for projects.
  • Strongly created a baseline and executing performance and endurance testing of projects to compare two versions of either RTE "Green Screen" or web-based applications for measuring the Transaction Response Time for business-critical transactions.
  • Successfully introduced the use of creating and executing QTP scripts within the LoadRunner environment using the GUI Virtual User protocol.
  • Introduced, managed and documented a version control system for VuGen scripts used in scenario executions for the Performance and Capacity Engineering group (PaCE).
  • Strongly installed, managed and documented a suite of four integrated products that helped optimize the IT services, from performance management and reporting to event monitoring and capacity modelling.
  • Led, developed, managed and documented a license management database using Oracle Enterprise 10g.
Lead Performance Engineer / Systems Assurance Analyst III / Release Manager 01/2000 to 03/2006 AmerisourceBergen Addison, Texas
  • Recognized as instrumental in the growth of the IT organization from three to one hundred and five employees.
  • Timely established policies, procedures, roles and responsibilities necessary for a mature IT organization.
  • Strongly researched, selected and administered tools to automate the entire development process including requirements management, configuration management, and automated testing.
  • In charge of performing and documenting testing of internal controls, processes, and systems in support of compliance with the Sarbanes-Oxley Act (SOX).
  • Successfully developed/managed a repeatable and measurable process for releasing new code to production as well as correcting production errors.
  • Communicated change management throughout the organization to ensure acceptance and adherence.
  • In charge of the creation of automated scripts for database/schema creations which increased productivity and improved quality.
  • Reduced IT costs by eliminating the dependency of outside resources for Oracle support.
  • Led a development team and operations during e-commerce production releases.
  • Co-Founded the company's corporate Advanced Technology Group (ATG).
  • Founded corporate Independent Testing Organization (ITO).
  • Introduced Test Director/Quality Center, WinRunner, QTP, and LoadRunner.
Founder and Principle Systems & Network Engineer 01/1998 to 01/2000 VICTRIX Dallas, TX
  • Successfully developed the company's technical business unit from the ground up.
  • Strongly designed and implemented LAN's and WAN's.
  • Recognized as a Technical lead and point of contact to such companies as Aaron's Women's Health Center, Klein & Associates law firm, The John Vann Company, and Rushmore Financial Group.
  • Researched and conditioned hundreds of systems with fixes and patches for Y2K.
Lead Systems / Network Administrator 01/1995 to 01/1998 AT&T TX
  • Analyzed customer network needs and designed custom software loads to meet their requirements.
  • Successfully designed and crafted Andersen Consulting, Aurthur Andersen, Continuum, Lucent Technology custom software loads.
  • Travelled to customer sites, expos and corporate annual sales meetings for troubleshooting problems with networking, hardware and software problems.
  • Interacted with integration supervisors, technicians and customer support teams to identify problems and provide the right solutions.
  • Created and maintained "mini-file" servers to streamline production and increase quality assurance for the customer.
  • Recognized for improving work order process at a base level that decreased customer returns and increased customer satisfaction.
Education and Training
SMU SCHOOL OF ENGINEERING & APPLIED SCIENCE
MCSE I: 1998 
Microsoft Certified training as follows:
Networking Essentials
Windows 95
Windows NT Server
Windows NT Workstation
Enterprise TCP/IP on NT Server
Exchange 5.5
Oracle 8i Certified training on the following:
Introduction to Oracle: SQL and PL/SQL
Oracle 8i: Architecture and Administration
Oracle 8i: Performance Tuning
Oracle 8i: Backup and Recovery
Oracle 8i: Network Administration
MERCURY COURSES
LoadRunner 8.1 Web Suite
Fundamentals of LoadRunner 8.1
VuGen 8.1 Scripting for Web
Hands-On Lab: LoadRunner 8.1
WinRunner 7.0 Suite Using WinRunner 7.0
Advanced WinRunner 7.0
WinRunner Scripting for Web
HP ACCREDITED INTEGRATION SPECIALIST
M15 HP Quality Center 9.2 Certification
M16 HP QuickTest Professional 9.2 Certification
HP Certified Instructor
Self-Study A+ Certified Technician
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Job-winning Release Manager resume

Abu Hasin Ansari
Professional Summary

Seasoned Program and Release Management professional with over 13 years of experience, in a variety of companies in the information technology industries. Extensive experience in AWS and SCRUM, risk management, change management and deployment. Skillful with cloud monitoring technologies such as App Dynamics, New Relic &  Nagios. Continually exceed expectations by adapting to high pressure environments and promotes healthy relationships with both internal and external team members, including stakeholders, customers and vendors.

Skills
  • Application Updates & Operating System
  • SOX Audit & PMO Coordination
  • ITIL Process Implementation
  • Produce Deployment & Implementation Plans
  • Strong Negotiation Skills
  • Conflict Resolution & Problem Solving
  • Control & Risk Reduction
  • Security Improvements & Hardware Upgrades
  • SCRUM Master & AWS
  • Change Management
  • Project & Program Management
  • Deployment tools & Scripts
Certifications
  • Certified SCRM Master from SCRM Alliance
  • Prince2 (Practitioner ) Project Management Certification from APMG OGC UK
  • ITIL V3 Expert Certified from APMG OGC UK
  • Cleared AWS Certified SysOps Associate Level Exam
Technical Skills & Tools

Windows NT, Windows 9x, and Windows 2000 Operating Systems; Service Now; CA Service Desk; SBM Business Manager; JIRA & Confluence; Slack; Waterfall; Agile; MS Office and Visio

Work History
Release Program Manager 04/2016 to Current
 Asurion – Nashville, TN
  • Orchestrated and executed large and complex programs (Agile and Waterfall) and releases with respect to planning, managing schedules, dependencies, and pre-and post-support, with flawless execution for Asurion mobile Clients.
  • Coordinate the delivery of software to our production and data center environments at a high delivery rate. (30-80 daily code releases).
  • Support devops team in management of code deployment, configuration and management of on premise and cloud infrastructure (primarily in AWS) including Git and Jenkins installation and configurations.
  • Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes.
  • Managing release schedules and release notes as well as risk/issue management and change control by creating deployment documents that outline the steps required for each release.
  • Discussing current and upcoming releases by coordinating cross-functional release management meetings and participating in application roll-out implementation meetings, including change review meetings.
  • Developing automated build scrips as well as performing stability, and reliability monitoring of complex systems, including root cause analysis and risk mitigation plans.
  • Help the team in building CI and CI/CD pipelines using  (Ansible, Puppet & Chef) including server reboots and management via tomcat  and cashe clear with Akamai.
  • Revitalized the Release management and stakeholder management processes to reduce the scope creep by 96% and enhanced defect removal efficiency to 96%.
  • Manage Jira ticketing workflow and work daily with multi-disciplinary software development teams on education and process improvement.
  • Defining and implementing a standardized deployment process that delivers patches, minor enhancements, and major releases, while automating wherever possible to optimize efficiency and quality of delivery, including managing external resources to implement automation tool.
  • Facilitating release planning activities across all development teams and ensuring easy and timely deployments of code across QA, Staging and Prod environments  to meet the Sprint Cycle.Lead transition from older to more modern sets of software development tools that increase productivity and efficiency (Git, JIRA, Slack). 
  • Setting and managing consistent deployment schedules while accounting for any dependencies and risks along the way by identifying issues and performing root-cause analysis to ensure they are not repeated.
  • Defining and managing change control processes for development including blackout window and change freeze window based on client requirements, as well as defining release readiness criteria, and ensuring all changes meet criteria and quality standards prior to deployment.
  • Following the SUN model for deployment, validation, and the ITIL for release planning, by implementing key ITIL processes including change,release, incident, and problem management.
  • Participate in CAB meetings with developers to discuss release scope and roadblocks to properly resolve merge conflicts, deployment errors, and meet code coverage criteria, as well as tracking release metrics to drive improvements, and reporting successes and failures to stakeholders.
  • Setting up, monitoring, and maintaining all salesforce.com sandboxes, including creating and synchronizing sandbox metadata and appropriatedata sets
Release Manager & SCRUM Master 01/2015 to 01/2016
 Health Plan Services – Tampa, FL
  • Managing and supported the IT transformation implementation project for Health insurance clients, budgets, and key performance targets, as well as creating weekly reporting to trackthe status update and progress of Prod releases, and delivering to the senior management to manage issue triage, re-prioritize the plan, and deliver the next milestone.
  • Leading and controlling releases cyclically across complex platforms and systems.
  • Defining and developing Release Management processes and procedures with efficient and repeatable mechanisms for deploying changes throughout the software development lifecycle.
  • Established release trains that incorporate changes from multiple working teams. 
  • Running all day-to-day scrum activities and artifacts, while communicating and collaborating with internal customers to understand upcoming user requirements, ensure user stories are complete, and facilitate business users in intake and UAT activities.
  • Establishing the strategy to take the mature ITIL compliant enterprise IT support organization and transform it to AWS cloud, including three phases of design, implementation, and BAU.
  • Defining, tracking, and driving solutions through the modified agile process to own the agile process and align weekly and monthly releases by improving processes, reporting, and communication with customers.
  • Organizing and aiding project releases planning meeting, daily review meetings, retrospectives, sprint and release planning, and other scrum-related meetings plan the optimal way to prepare for the implementation plan, including grouping the configuration items such as applications and network infrastructure in various orders.
  • Facilitating creativity and improving the efficiency of the development and scrum teams by removing obstacles, while managing related employees and contractor workforce and tracking and communicating metrics to the team to ensure timely delivery.
  • Working with each development, vendors, and operations teams to get their buy-in, and to discover and map the required transformation, as wellas surfacing and assessing all schedule risks and communicating accordingly.
  • Participate with Audit team for SOX audit and ensure all artifacts are mapped as per requirement.
Sr. Change Manager 06/2014 to 02/2015
 Expedia Inc – Seattle, WA
  • Managed the IT Change Management process for Expedia Group to ensure compliance and ensure the proper facilitation of IT Changes across the organization.
  • Chair/CO-Chair Change Advisory Board (CAB) meetings and provides follow up on outstanding issues.
  • Communicated impacting changes to the lines of business including stakeholders.
  • Performed quality checks within the change tickets. All checks ensures changes meet the minimum acceptance criteria (MAC) for change request.
  • Supported ServiceNow (Helsinki) launch and provided training to FTE and Contractors.
  • Assisted in the resolution of change management issues that required attention or awareness.
  • Enforcement on aged changes and change tasks & escalate as required.
  • Partnered with Change Coordinators, Leads and Management regarding trending and discuss areas of opportunity to decrease re-occurrence and established needed processes.
  • Trend areas of opportunity, make transparency and escalate to decrease re-occurrence of issues or established required processes • Assisted with audit requests.
  • Maintained change management documentation / SharePoint site as required.
  • Provided On call rotational support and proactive support on enforcement of the Change Management Policy to reduce unauthorized changes against the company.
  • Created new CAB process by removing lower environments not related to Production and DR. By removing the lower environments this reduced the CAB meetings by 30 minutes and enabling more discussion on service impacting changes.
  • Created the Expedited Risk Acceptance Form for changes that breach the lead time requirements for Change Request.
  • Form covers the risk if a change were to fail and requires leadership approval.Identifying areas of inefficiency through the post implementation review, and working closely with incident and problem teams to address changes causing incidents, while driving completion and management of PIR.
Manager 06/2010 to 05/2014
 Synechron Technologies Inc – Nashville, TN
  • Handle the day-to-day management of all aspects and functions of the information technology department and assisting in project design, as well as change and release form workflows, and integration with other internal systems, and scope of work creation for project quotes.
  • Led release management team for Offshore and Onshore and managed releases for global location us, eu & apac.
  • Managed Legacy application releases for crm, Java Based Application, Data Center Migration and monthly/quarterly patching of all the servers as per Microsoft guidelines from start to finish and established an industry-wide record by delivering re-platform.
  • Orchestrated and led over 200 releases with multiple cross-functional teams to support releases of varying size, complexity, and duration.
  • Identified, prioritized, and mitigated release risks, removing stumbling blocks and expediting resolution.
  • Enabled Agile and CICD processes to enhance feature velocity while maintaining quality standards.
  • Established release processes and best practices while directing with DevOps, engineering, and quality assurance teams to support all kinds of development and issue resolutions.
  • Hired and mentored members of release team, building efficient release organization with seven release managers.
  • Improved release quality by over 90% and customer experience encountered zero issues after change implementation. 
  • Leading teams in multiple concurrent initiatives, including network engineering and administration, server engineering and administration, datastorage and protection, cloud operations, messaging systems, voice systems, help desk support, and other services.
  • Supporting the preparation of the security portion of the organization's incident management process and problem management process and sync it with current Change and release management process. Also worked on disaster recovery, and business continuity plans for information systems, while providing timely communication to the company of outages related to business impacts.
Project Lead 07/2007 to 04/2010
 HCL Technologies Ltd
  • Assisting with establishing PMO stakeholder management plan and implementation of the communication framework, while acting as a reference point for PMO queries and information, and an advocate for best practices in project management.
  • Participating in the development of projects from PMO that consist of a variety of challenges including blueprint finalized and signed off and timelines across each phase of the project (SAP 4.7 to SAP 6.1 upgrade) is meeting the timelines.
  • Understanding the deliverables of internal and external PMO stakeholders, and contributing to success through cooperative and collegial processes, including the formulation of approved business plans, operating plans, budgets, and capital expenditure requests in line with strategic goals and objectives.
Education
MBA Assam Don Bosco University - India
Bachelor of Science Pune University - Pune, MH, India
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Experienced Release Manager resume

NIDHI VERMA
Professional Summary

Focused and dedicated Senior IT Manager experienced in Release Management, Problem / Incident Management, and Project Management offering a proven record of success leading all phases of diverse technology projects from the initiation phase through transition to the support/operations teams, on time and within budget. 10 years of management and innovative high-tech experience including Service Management, Application Infrastructure, DevOps, Cloud adoption, Automation, Operations, Planning, and Maintenance. 

Skill Summary

 Management Core Strengths

  • ITIL Foundations Certified
  • Change Management 
  • Problem / Incident Management
  • Release / Deployment Management
  • Strong Communication and Negotiation skills
  • Project Management: PMP trained
  • Technology Evaluation and Implementation
  • Team Management and Development
  • Risk Management
  • Cross-functional Relationship Management

Technology Strengths

  • OpenStack, AWS, VMWare
  • DevOps implementation (Jenkins, Docker)
  • AGILE / SCRUM principles and methodology
  • SDLC
  • JBoss, Tomcat, WebLogic, Apache 2.x, iPlanet
  • Infrastructure monitoring / reporting
  • Oracle DB, MySQL
  • LINUX (RHEL), Solaris, HP-UX
  • Shell scripting (Bash, ksh), Python
  • SSL, application security
Career Progression
IT Project and Release Manager / Technology Lead, 12/2015 to 12/2017
 Amdocs – Richardson, TX


  • Planning, organizing, monitoring and controlling releases using internal tools and techniques to ensure efficient and effective project completion.
  • Conduct Release Readiness reviews, Milestone Reviews, and Business Go or No-Go reviews, create Run Books and implementation plans.
  • Regularly reviewed Technical Release Notes (TRN) and High-Level Designs (HLD), creating the road map for functionality deployments / releases according to Agile principles to enhance end-user experience while maintain existing service levels.
  • Lead Change Advisory Board meetings for a weekly review of changes being deployed to production and decided final go/no-go voting for all critical releases into production.
  • Lead eBill infrastructure team as a Release and Deployment Manager for end-to-end life cycle management of application releases through testing to production environments.
  • Leading multi-disciplinary Projects from the kick-off stage through transition to the support/operations teams, on time and within budget.
  • Direct project team members through instructional documentation, team collaboration meetings, and training and prepare accurate and timely reports and communicate the status of projects to team members and other project managers.
  • Worked as Project Manager for the VPMO in estimating the efforts and budget required for the teams to design, develop, and release solutions focusing on reducing the total cost of ownership for clients. 
  • Manage Major Incidents as Tier-3 support and escalation. Coordinate with Command Center, Tier-1/Tier-2 Support teams, and Senior Management in the identification and response to Major Incidents. Ensure that identified problems are properly documented, diagnosed, and escalated as needed to maintain SLA.
  • Manage full RCA process and coordinate with Application, QA teams, and Performance teams on permanent solutions deployed to production for final problem closure.
  • Spearheaded the adoption of JIRA tracking tool throughout the production support organization to efficiently manage issue tracking and resolution process.
  • Continually work towards making improvements in the release process. Increased business value by streamlining legacy release processes based on ITIL Release management principles.
  • Maintain a good working knowledge of current infrastructure technologies, Development methodologies (SDLC, Waterfall, Agile), Cloud and future trends.
  • Managed the end-to-end monitoring project to identify, define, and implement monitoring requirements, including Introscope, Splunk, Process Checker, and in-house tools to monitor the application platform.
  • Lead an efficient team of 7 to think and create "out-of- the-box" innovations resulting in implementing new ideas like DevOps methodology and CI/CD pipeline (via Jenkins and home grown tools).
  • Held daily scrum team meetings, provide on-going feedback and growth opportunities, daily off-shore hand-off, and on-going knowledge sharing to keep team up-to date. 
IT Infrasructure Group Lead, 11/2013 to 12/2015
 Amdocs – Richardson, TX


  • Act as Release / Project Manager to architect, build and maintain AMSS eBill application. Coordinate team-efforts to analyze, design and present optimized yet time-critical solution.
  • Continuously researched, developed and implemented new automated utilities and procedures to reduce cost and achieve the team goals quickly and achieve high quality, reliable service.
  • Automate and improve workflow and processes for various teams (Infrastructure, QA, Development) for efficiency and cost reductions. Reduced an estimated $200k per year in operational personnel costs.
  • Successfully completed critical security upgrades for the application involving updating all SSL certificates to SHA2 and updating the protocol to TLS 1.2.
  • Designed and implemented validation plans, back-out plans, lessons learned and monitoring for all Production activities, including proactive measurement to detect and eliminate issues before they impact production.
  • Created and maintained a team Sharepoint (knowledge) repository according to ITIL standards to store and organize all eBill related documentation (Run books, troubleshooting docs, daily activities, Architecture diagrams etc).
  • Analyzed and improved deployment processes. Removed manual procedures and implemented automated solutions (Genesis) saving hours of manual work. Reduced the build release duration from 24 hours to just under 12 hours.
  • Provided documentation and technical support to remote teams for continued operations off shore and outside of business hours.
IT Infrastructure Sr. Expert, 12/2008 to 11/2013
 Amdocs – Richardson, TX


  • Took initiative and implemented process automation to collaborate between development and operations teams. This reduced the waiting time for deployments and testing by more than 50%.
  • Installed iPlanet and WebLogic on more than 200 load balanced instances.
  • Deployed and maintained the main billing application using custom scripts on WebLogic. Provided ongoing service support and cross-team coordination. Wrote shell scripts to automate deployment tasks.
  • Maintained SSL certificates and security services across web and app servers for the entire application. Involved in procuring, installing, and renewing the certificates.
  • Collaborated with the development team on crucial migration projects which was in addition to my regular responsibilities.
  • Provide 24/7 2nd and 3rd level technical support for various applications running on more than 300 application servers (WebLogic), web servers (SunOne), supporting a large number of business requirements.
  • Tune the application servers for optimal performance and load handling by tweaking JVM parameters, OS Kernel parameters and JDBC parameters using monitoring and analysis tools like Introscope.
  • Configured and deliver new environments for Production, Performance Testing and Disaster Recovery.
Education & Training
Bachelor of Science: Computer Science, 2006
 Galgotia College Of Engg & Technology - Greater Noida


Technical: OpenStack, AWS, JBoss EAP Advanced Administration,  WebLogic 12c Advanced Administration, WebSphere 7 Administration, LINUX Administration


Management:  ITIL Service Management Methodologies v3, Agile Methodology, Managerial Skills for People Managers
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