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Summary
Recognized, motivated, high-tech professional with over twenty years of diverse work experience in Information Technology and a strong knowledge of modern system architecture. Successful and detailed oriented, creative problem solver who thrives in a fast-paced environment with technical skills to deliver on time and within budget.
Skills
  • Performance/Load Testing
  • Cloud Infrastructure
  • Database Architecture
  • Release Management
  • Configuration Management
  • Health Insurance
  • Portability and Accountability Act (HIPAA)
  • Column-oriented DBMS
  • ITIL/ITSM 
  • Systems Architecture
  • Network Architecture
  • Software Development Life Cycle (SDLC)
  • Sarbanes-Oxley Act (SOX)
  • Payment Card Industry Data
  • Security Standard (PCI DSS)
  • Service Virtualization 
Experience
Director, IT Infrastructure and Cloud Hosting Services 12/2015 to Current Orasi Atlanta, Georgia
  • Successfully lead IT organization in migration to Information Technology Infrastructure Library (ITIL) and development of a service-oriented organization.
  • Architected and led the development of a fully managed cloud-based hosting service practice for customers.
  • Strongly established and managed the implementation of an IDS/IPS solution for corporate infrastructure.
  • Well developed technology strategies to handle capacity planning, monitoring, and virtualization of data center systems.
  • Successfully managed and performed on-premise to cloud migrations.
  • Spearheaded effort to achieve SOC 2 Type 2 compliance by implementing policies using NIST 800-53 Control Family guidelines.
Director, Professional Services 08/2011 to 12/2015 Orasi Atlanta, Georgia
  • Responsible delivered services for Application Lifecycle Management (ALM) practice.
  • Led a consulting organization to support the implementation and deployment of testing tools and testing methodologies.
  • Successfully designed and implemented virtual lab environments for consultants to conduct ‘practice-implementations' prior to arriving at customer sites for implementation delivery.
  • Strongly delivered professional services to capture Oracle Fusion Middleware (FMW) data transfers into Oracle E-Business Suite (EBS)/Oracle Hyperion system.
  • Developed custom SQL to capture transaction times & volume Request IDs at the database-level while maintaining responsibilities related to my role.  
Senior Consultant 12/2007 to 08/2011 Orasi Atlanta, Georgia
  • Strongly delivered Consulting and Professional Services in Software Performance Engineering, software implementation of LoadRunner, ALM/Quality Center, ALM/Performance Center and training on Testing Center of Excellence (TCoE) centralized testing model.
  • Recognized for delivering over $2.2 millions of post-sales consulting services and software sales, both project-based and instructional, for HP Quality Lifecycle Management software such as LoadRunner, Performance Center, Quality Center and Quick Test Professional.
  • Successfully architected and delivered virtual enterprise test lab environments, using VMWare ESX, on a reduced but relative scale of production enterprise environment.
  • Conducted on a timely manner consulting engagements involving technologies such as Citrix, Siebel Systems, Oracle DB, Microsoft .NET platforms, VMWare and other advanced HTTP(S) or client-server applications Strongly architected and delivered change management, automated testing solutions, and defect tracking utilizing HP BTO.
  • Utilized Vignette for content administration on client environments.
Performance Engineer Sr 09/2006 to 12/2007 Intuit Plano, TX
  • Developed and executed SilkPerformer scripts & scenarios in simulating back-end file transfer of settlements, reporting & charge back files for PCI DSS v1.1 compliance of our credit card authorization gateway.
  • Opportunely created and executed performance tests which simulated credit card authorizations for credit card merchants.
  • In charge of analyzing the requirements, designing test plans, designing and debugging test scripts, execution and generating reports for projects.
  • Responsible for maintaining performance environment consisting of 30 servers.
Software Systems Engineer Sr Performance Engineer 03/2006 to 09/2006 Countrywide Plano, Texas
  • Successfully developed and executed LoadRunner scenarios in RTE (Remote Terminal Emulation), HTML, URL, GUI Virtual User and Click & Script.
  • In charge of analyzing the requirements, designing test plans, designing and debugging test scripts, execution and generating reports for projects.
  • Strongly created a baseline and executing performance and endurance testing of projects to compare two versions of either RTE "Green Screen" or web-based applications for measuring the Transaction Response Time for business-critical transactions.
  • Successfully introduced the use of creating and executing QTP scripts within the LoadRunner environment using the GUI Virtual User protocol.
  • Introduced, managed and documented a version control system for VuGen scripts used in scenario executions for the Performance and Capacity Engineering group (PaCE).
  • Strongly installed, managed and documented a suite of four integrated products that helped optimize the IT services, from performance management and reporting to event monitoring and capacity modelling.
  • Led, developed, managed and documented a license management database using Oracle Enterprise 10g.
Lead Performance Engineer / Systems Assurance Analyst III / Release Manager 01/2000 to 03/2006 AmerisourceBergen Addison, Texas
  • Recognized as instrumental in the growth of the IT organization from three to one hundred and five employees.
  • Timely established policies, procedures, roles and responsibilities necessary for a mature IT organization.
  • Strongly researched, selected and administered tools to automate the entire development process including requirements management, configuration management, and automated testing.
  • In charge of performing and documenting testing of internal controls, processes, and systems in support of compliance with the Sarbanes-Oxley Act (SOX).
  • Successfully developed/managed a repeatable and measurable process for releasing new code to production as well as correcting production errors.
  • Communicated change management throughout the organization to ensure acceptance and adherence.
  • In charge of the creation of automated scripts for database/schema creations which increased productivity and improved quality.
  • Reduced IT costs by eliminating the dependency of outside resources for Oracle support.
  • Led a development team and operations during e-commerce production releases.
  • Co-Founded the company's corporate Advanced Technology Group (ATG).
  • Founded corporate Independent Testing Organization (ITO).
  • Introduced Test Director/Quality Center, WinRunner, QTP, and LoadRunner.
Founder and Principle Systems & Network Engineer 01/1998 to 01/2000 VICTRIX Dallas, TX
  • Successfully developed the company's technical business unit from the ground up.
  • Strongly designed and implemented LAN's and WAN's.
  • Recognized as a Technical lead and point of contact to such companies as Aaron's Women's Health Center, Klein & Associates law firm, The John Vann Company, and Rushmore Financial Group.
  • Researched and conditioned hundreds of systems with fixes and patches for Y2K.
Lead Systems / Network Administrator 01/1995 to 01/1998 AT&T TX
  • Analyzed customer network needs and designed custom software loads to meet their requirements.
  • Successfully designed and crafted Andersen Consulting, Aurthur Andersen, Continuum, Lucent Technology custom software loads.
  • Travelled to customer sites, expos and corporate annual sales meetings for troubleshooting problems with networking, hardware and software problems.
  • Interacted with integration supervisors, technicians and customer support teams to identify problems and provide the right solutions.
  • Created and maintained "mini-file" servers to streamline production and increase quality assurance for the customer.
  • Recognized for improving work order process at a base level that decreased customer returns and increased customer satisfaction.
Education and Training
SMU SCHOOL OF ENGINEERING & APPLIED SCIENCE
MCSE I: 1998 
Microsoft Certified training as follows:
Networking Essentials
Windows 95
Windows NT Server
Windows NT Workstation
Enterprise TCP/IP on NT Server
Exchange 5.5
Oracle 8i Certified training on the following:
Introduction to Oracle: SQL and PL/SQL
Oracle 8i: Architecture and Administration
Oracle 8i: Performance Tuning
Oracle 8i: Backup and Recovery
Oracle 8i: Network Administration
MERCURY COURSES
LoadRunner 8.1 Web Suite
Fundamentals of LoadRunner 8.1
VuGen 8.1 Scripting for Web
Hands-On Lab: LoadRunner 8.1
WinRunner 7.0 Suite Using WinRunner 7.0
Advanced WinRunner 7.0
WinRunner Scripting for Web
HP ACCREDITED INTEGRATION SPECIALIST
M15 HP Quality Center 9.2 Certification
M16 HP QuickTest Professional 9.2 Certification
HP Certified Instructor
Self-Study A+ Certified Technician
This resume is created in 7 minutes.
Professional Summary

Focused and dedicated Senior IT Manager experienced in Release Management, Problem / Incident Management, and Project Management offering a proven record of success leading all phases of diverse technology projects from the initiation phase through transition to the support/operations teams, on time and within budget. 10 years of management and innovative high-tech experience including Service Management, Application Infrastructure, DevOps, Cloud adoption, Automation, Operations, Planning, and Maintenance. 

Skill Summary

 Management Core Strengths

  • ITIL Foundations Certified
  • Change Management 
  • Problem / Incident Management
  • Release / Deployment Management
  • Strong Communication and Negotiation skills
  • Project Management: PMP trained
  • Technology Evaluation and Implementation
  • Team Management and Development
  • Risk Management
  • Cross-functional Relationship Management

Technology Strengths

  • OpenStack, AWS, VMWare
  • DevOps implementation (Jenkins, Docker)
  • AGILE / SCRUM principles and methodology
  • SDLC
  • JBoss, Tomcat, WebLogic, Apache 2.x, iPlanet
  • Infrastructure monitoring / reporting
  • Oracle DB, MySQL
  • LINUX (RHEL), Solaris, HP-UX
  • Shell scripting (Bash, ksh), Python
  • SSL, application security
Career Progression
IT Project and Release Manager / Technology Lead, 12/2015 to 12/2017
Amdocs Richardson, TX


  • Planning, organizing, monitoring and controlling releases using internal tools and techniques to ensure efficient and effective project completion.
  • Conduct Release Readiness reviews, Milestone Reviews, and Business Go or No-Go reviews, create Run Books and implementation plans.
  • Regularly reviewed Technical Release Notes (TRN) and High-Level Designs (HLD), creating the road map for functionality deployments / releases according to Agile principles to enhance end-user experience while maintain existing service levels.
  • Lead Change Advisory Board meetings for a weekly review of changes being deployed to production and decided final go/no-go voting for all critical releases into production.
  • Lead eBill infrastructure team as a Release and Deployment Manager for end-to-end life cycle management of application releases through testing to production environments.
  • Leading multi-disciplinary Projects from the kick-off stage through transition to the support/operations teams, on time and within budget.
  • Direct project team members through instructional documentation, team collaboration meetings, and training and prepare accurate and timely reports and communicate the status of projects to team members and other project managers.
  • Worked as Project Manager for the VPMO in estimating the efforts and budget required for the teams to design, develop, and release solutions focusing on reducing the total cost of ownership for clients. 
  • Manage Major Incidents as Tier-3 support and escalation. Coordinate with Command Center, Tier-1/Tier-2 Support teams, and Senior Management in the identification and response to Major Incidents. Ensure that identified problems are properly documented, diagnosed, and escalated as needed to maintain SLA.
  • Manage full RCA process and coordinate with Application, QA teams, and Performance teams on permanent solutions deployed to production for final problem closure.
  • Spearheaded the adoption of JIRA tracking tool throughout the production support organization to efficiently manage issue tracking and resolution process.
  • Continually work towards making improvements in the release process. Increased business value by streamlining legacy release processes based on ITIL Release management principles.
  • Maintain a good working knowledge of current infrastructure technologies, Development methodologies (SDLC, Waterfall, Agile), Cloud and future trends.
  • Managed the end-to-end monitoring project to identify, define, and implement monitoring requirements, including Introscope, Splunk, Process Checker, and in-house tools to monitor the application platform.
  • Lead an efficient team of 7 to think and create "out-of- the-box" innovations resulting in implementing new ideas like DevOps methodology and CI/CD pipeline (via Jenkins and home grown tools).
  • Held daily scrum team meetings, provide on-going feedback and growth opportunities, daily off-shore hand-off, and on-going knowledge sharing to keep team up-to date. 
IT Infrasructure Group Lead, 11/2013 to 12/2015
Amdocs Richardson, TX


  • Act as Release / Project Manager to architect, build and maintain AMSS eBill application. Coordinate team-efforts to analyze, design and present optimized yet time-critical solution.
  • Continuously researched, developed and implemented new automated utilities and procedures to reduce cost and achieve the team goals quickly and achieve high quality, reliable service.
  • Automate and improve workflow and processes for various teams (Infrastructure, QA, Development) for efficiency and cost reductions. Reduced an estimated $200k per year in operational personnel costs.
  • Successfully completed critical security upgrades for the application involving updating all SSL certificates to SHA2 and updating the protocol to TLS 1.2.
  • Designed and implemented validation plans, back-out plans, lessons learned and monitoring for all Production activities, including proactive measurement to detect and eliminate issues before they impact production.
  • Created and maintained a team Sharepoint (knowledge) repository according to ITIL standards to store and organize all eBill related documentation (Run books, troubleshooting docs, daily activities, Architecture diagrams etc).
  • Analyzed and improved deployment processes. Removed manual procedures and implemented automated solutions (Genesis) saving hours of manual work. Reduced the build release duration from 24 hours to just under 12 hours.
  • Provided documentation and technical support to remote teams for continued operations off shore and outside of business hours.
IT Infrastructure Sr. Expert, 12/2008 to 11/2013
Amdocs Richardson, TX


  • Took initiative and implemented process automation to collaborate between development and operations teams. This reduced the waiting time for deployments and testing by more than 50%.
  • Installed iPlanet and WebLogic on more than 200 load balanced instances.
  • Deployed and maintained the main billing application using custom scripts on WebLogic. Provided ongoing service support and cross-team coordination. Wrote shell scripts to automate deployment tasks.
  • Maintained SSL certificates and security services across web and app servers for the entire application. Involved in procuring, installing, and renewing the certificates.
  • Collaborated with the development team on crucial migration projects which was in addition to my regular responsibilities.
  • Provide 24/7 2nd and 3rd level technical support for various applications running on more than 300 application servers (WebLogic), web servers (SunOne), supporting a large number of business requirements.
  • Tune the application servers for optimal performance and load handling by tweaking JVM parameters, OS Kernel parameters and JDBC parameters using monitoring and analysis tools like Introscope.
  • Configured and deliver new environments for Production, Performance Testing and Disaster Recovery.
Education & Training
Bachelor of Science: Computer Science, 2006
Galgotia College Of Engg & Technology - Greater Noida


Technical: OpenStack, AWS, JBoss EAP Advanced Administration,  WebLogic 12c Advanced Administration, WebSphere 7 Administration, LINUX Administration


Management:  ITIL Service Management Methodologies v3, Agile Methodology, Managerial Skills for People Managers

This resume is created in 7 minutes.
Professional Summary
Talented IT professional specializing in leading high-performing and multi-disciplinary teams from product development through successful product launches. Accustomed to managing multiple projects and priorities in fast-paced environments.
Skills
  • Project Management
  • Excellent problem-solving abilities
  • Excellent diagnostic skills
  • Data Analysis
  • Presentation and Facilitation
  • Planning and Implementation
  • Conflict Resolution
  • Process Implementation
  • Written and oral communication
  • Team Leadership
  • DevOps Principles
  • Policies and Procedures
Work History
Release Manager, 12/2017
AT&T Services, Inc. Atlanta, Georgia
  • Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
  • Coordinated with IT sustainment teams along with the network engineers to identify, analyze, report to resolve complex issues.
  • Analyzed, designed and managed payment gateway infrastructure development; provided architectural recommendations for reliable systems.
  • Developed and created test cases to validate that functional requirements are met.
  • Solved application issues, to design and to implement system enhancements, and in documenting new user requirements.
  • Translated business objectives and processes into clear IT requirements, resulting in successful delivery.
  • Participated as a liaison between IT and the internal business customer.
  • Coordinated release content and request backlog, pending service requests, third-party applications, or operating system updates.
  • Scheduled and facilitate all Release Management Meetings.
  • Experimented in XL Deploy and XL Release Tools 
  • Consistently met deadlines and requirements for all production work orders.
Implementation Manager, 02/2004 to 03/2012
AT&T Services, Inc. Atlanta, Georgia
  • Implemented marketing strategies which resulted in 12% growth of customer base.
  • Updated and distributed weekly and monthly report projects for BPM to Manager and Director.
  • Coached new team members in new skills and problem-solving techniques as need through close one-to-one and group sessions.
  • Initiated necessary contacts to resolve issues in support of reducing service order errors and increasing production activity in meeting deadlines.
  • Collaborated with system integration team and ensure compliance with all client requirements and provide appropriate training to clients and ensure effective implementation of all systems.
  • Maintained all implementation requests and staff working and assist the team and senior implementation managers and provide required coaching for a team.
  • Monitored project milestones and critical dates to identify potential jeopardy of a project schedule.
Technical Support Analyst, 11/2002 to 02/2004
Cingular Wireless Atlanta, Georgia
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
  • Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases.
  • Developed and evolved the consumer-facing, multi-channel roadmap for desktop, mobile and mobile web applications.
  • Maintained and monitored the server room, the wireless network and other server infrastructure.
  • Led communication with stakeholders regarding product goals and progress made.
  • Developed credibility and confidence with customers.
  • Trained in and maintained excellent interpersonal and communication skills that complement proven creative problem-solving capabilities.
  • Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.
  • Processed orders, maintained customer relations, handled complaints and adjustments for entire region.
  • Translated technical specifications into detailed product requirements.  
Education