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Professional Summary

Motivated and committed to working in fast-paced environments while maintaining quality standards. Adept at learning new concepts and applying acquired knowledge of basic business functions.  Successful Warehouse Clerk with 3 years of experience performing a variety of Warehouse duties with accuracy and efficiency. Detail-oriented when loading, preparing shipments, safely. Focused on avoiding damaged goods by following protocols. Professional communicator quick to report issues to supervisors to solve problems according to company policies.

Skills
  • Strong work ethic
  • Creative problem solver
  • Shipping and receiving
  • Microsoft Excel, Access, and PowerPoint proficient
  • Attention to detail
  • Strong written and verbal communicator.
  • Quality assurance and control
  • Purchase order verification
  • Excellent time management
  • Safety-conscious
Work History
Satellite Technician, 05/2018 to Current
Intech Communications Dallas, TX
  • Configured internet connections, routers and wireless access for devices.
  • Troubleshot and diagnosed issues in order to determine appropriate repair procedures.
  • Set up and programmed devices and educated customers on use.
  • Consistently met deadlines and requirements for all production work orders.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
Quality Assurance & Quality Control Technician, 03/2016 to 05/2018
ISG Technologies ARLINGTON, TX
  • Researched new tools and technologies that could be used by the quality assurance team.
  • Appointed as the main corporate office contact, handling all questions and issues from customers and vendors.
  • Created and achieved product quality objectives and met product specifications.
  • Supported the company in maintaining a work environment focused on quality, communication, collaboration, integration and teamwork.
Accomplishments
  • Analysis and Development
    Resolved core issues through the redesign of the broker data model, data house-holding processes and daily round-trip database synchronization.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Maintained consistent and on-time delivery of all orders arriving on time or ahead of schedule.
Education
High School Diploma: 2015
New Tech @ Coppell - Coppell, TX
Associate of Arts: Criminal Justice University College University Maryland -Online - LARGO, MD 20774
Reference

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Summary
  • Holds top secret security clearance as of 5/1/2016 
  • Experienced communications technician with 8+ years of experience in the telecommunications field, and 10+ years of experience with VSATs
  • Trained to operate a variety of test equipment for use in maintenance and troubleshooting procedures.
  • Familiar with RF theory and signal flow as it pertains to troubleshooting maintenance of communications equipment.
  • Experience with networks, network diagnostic procedures, Cisco Voice over IP phones. 
Experience
03/2008 to Current
Senior Repair Technician L3/GCS Asheville, NC
  • Personally responsible for the repair and quasi-refurbishment of more than 1,000 VSATS.
  • Oversaw he troubleshooting of more than 300+ terminals in the South West Asia Theater of Operations to include Iraq, Afghanistan, Kuwait, Qatar, and Egypt.
  • Primary instructor in training DRS employees on troubleshooting and maintaining CSS VSAT's.
  • Assisted in the development and design of  the JTMN medical VSAT network.
03/2007 to 03/2008
RMA Repair Technician L3/GCS Rochester, NY
  • Repaired several VSAT products produced by L3 which included .9, 1.0, and 1.2 meter dishes.
  • Was proficient with iDirect modems including infinity, i-connex-700, and 7000 series iDirect modems.
  • Was proficient with iDirect software including iSite, iMonitor, and iBuilder.
  • Lead technician on the development of efficient troubleshooting techniques and revised documentation for training and reference purposes.
12/2005 to 03/2007
Joint Network Node VSAT Operator/Maintainer U.S. Army Taji, Iraq
  • Worked as a satellite technician on a mobile Ku-band VSAT in support of OEF Used technical skills to keep systems running at an effective capacity in a harsh desert environment.
  • Team chief for the Ku-band VSAT system attached to the JNN.
  • The site was in support of a brigade level military element and  provided NIPR/SIPR voice and data  support for a compliment of 30+ customers.
10/2003 to 12/2005
Satellite Technician U.S. Army Taji, Iraq
  • Used technical skills to keep systems running at an effective capacity in a harsh desert environment.
  • Learned valuable leadership skills as the team chief for the Ku-band VSAT system attached to the JNN.
  • The site was in support of a brigade level military element and provided NIPR/SIPR voice and data support for a compliment of 30+ customers SMART-T operator maintainer 4ID Taji, Iraq/Southern Tikrit/Ft.
  • Hood Transmission team chief for a SEN team in support of OIF in support of a battalion size element.
  • Implanted signal flow of tactical equipment.
10/2002 to 10/2003
Network Switching Systems Operator U.S. Army Yongsan, Korea
  • Worked with Korean nationals on large scale telephone switching equipment that supported 500+ customers with commercial phones and internet.
Additional Information
  • Honorable discharge U.S. Army 
  • Eagle Scout
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Professional Summary
Professional who responds to shifting business needs and priorities in a systematic and effective way. Excels at implementing operational assessments and conducting functional requirements analysis for businesses of all sizes.
Skills
  • Operations management
  • Microsoft Office Suite
  • Data mapping
  • Multi-tasking
  • Fast learner
  • Operations analysis
  • Technical writing
  • Quality assurance
  • Account management
  • Needs assessments
Work History
Canvasser 07/2016 to Current
Brookhaven Democratic Committee Setauket- East Setauket, NY
  • Communicated with local citizens regarding policy, polling locations, and candidacy.
  • Distributed informational pamphlets and candidacy merchandise.
  • Effectively raised voter awareness.
Satellite Technician 07/2015 to 01/2016
DIRECTV - AT&T U-verse - Internet - TV New York, NY
  • Completed an average of 5 repairs per 8 hour shift.
  • Contacted new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
  • Interpreted and validated technical issues, test solutions, follow-up and escalate when necessary.
  • Provided high level and in depth technical support by resolving inquiries by phone, e-mail and web, in a manner and time frame consistent with department and team service levels and goals.
  • Trained junior members of IT team regarding network security and troubleshooting of data circuits.
Information Technology Assistant 06/2015
Autel US Huntington, NY
  • Coordinated manufacturing, construction, installation and maintenance projects for engineering team to complete per customer requirements.
  • Performed data analysis and provided recommendations to achieve quarterly sales goal.
  • Reverse engineered hardware to facilitate documentation.
  • Identified and solved electronic design problems, resulting in more efficient and cost effective products.
Clerical Enforcement 07/2010
Cohen & Schwartz LLP Manhasset, NY
  • Maintained compliance with fair debt practices and regulatory guidelines.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Investigated accounts with balance errors using accounting software.
  • Collected on past due accounts with average 12 months delinquency.
  • Managed delinquency cycle, including past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Education
Bachelor of Science: Economics 2018 SUNY College at Old Westbury - Old Westbury, NY
  • Coursework includes: Business Communication, Economics, Legal Transcription, Data Analysis, Quantitative Decision Making, Unions & Management, and Comparative Labor Relations
Associate of Science: General Education Farmingdale State College - Farmingdale, NY