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Summary
Apply the skills I have acquired from my customer service and project oriented background with establishing the goals of the company with professionalism.
Skills
  • Suite (Word, Excel, Power Point and Outlook)
  • Cloud-based systems, Internet Browsers.
  • Installation and replacement of hardDrives.  
  • Strong organizational and analytical skills; ability to pay attention to details.
  • Proficient in working with diverse by professionalism and sensitivity.
  • Printers, File/Print Servers, network connectivity and installations, Mac and PC imaging.
  • Employer can count on me to give 110% effort at all times.
  • Strength in analyzing, researching, organizing and problem solving skills.
  • Able to handle stressful situations with diplomacy and tact.
Work History
09/2011 to Current Specialist Apple Inc. | San Francisco, Ca.
  • Assist customers in matching needs to product configurations including (MacBooks, iMacs, iPads, iPods, iPhones) and all varieties of Apple software and accessories.
  • Aided customers in setting-up their equipment with programing, personal information, etc.
  • Partnered successfully with other zones in the store to produce smoother work flow for customers coming into the store.
  • Help train and mentor new hires to ensure smooth transition into the specialist role.
  • Trouble shoot computer problems and determine what, if any, further technical support is re- quired.
  • Provide personal training for new customers, helping them acquire the basic skills they need to get started on their personal projects.
  • Contribute insightful advice and friendly, hands-on technical support to Apple customers in need and adjust teaching styles to each user\'s individual skill level, to maximize his or her understand- ing and their own time.
  • Troubleshooting and solving technical issues with iPod, iPhone, and iPad devices.
  • Perform external hard drive backups and recovery.
  • Fulfill Apple\'s service commitment with style, speed, and skill.
  • Contribute insightful advice and friendly, hands-on technical support to Apple.
03/2015 to 06/2015 Mobile Analyst Genentech Inc. | South San Francisco, Ca.
  • Maintain an appropriate relationship with end users and ensure that project results are comprehensible to management.
  • Installed all VOIP business phones, troubleshooted all networking issues and replaced phones when needed.
  • Recorded customers issues with their devices in the HPSM ticketing system.
  • Update tickets with appropriate journal entries of activities.
  • Escalated the ticket to the correct group if the issue cannot be resolved, and close tickets with res- olution entered upon completion of the job.
  • Basic troubleshooting of software and hardware issues.
  • Preformed basic data transfers from old hard drive to new hard drive when needed.
  • Active Directory
  • Imaging and Deployment support of Mac and PC, Setting up the computers, monitors and VOIP business phones for all Genentech employee\'s.
  • Maintained physical presence at designated service locations and time for employees to pickup user\'s computer\'s, or delivering to end-user\'s.
01/2007 to 01/2009 IT Specialist Harrison Corporation | San Francisco, CA
  • Worked on an assignment through Superior Staffing.
  • Responsible for the move and relocation of computer workstations for 100 federal employees.
  • Took apart desktop, laptops, mainframes, printers and set up several hundred PC workstations.
  • Connected cabling and performed troubleshooting.
  • Resolved printer, server and Internet connectivity issues.
  • Assisted the senior tech with LAN administration, troubleshot hardware, software, provided Mac and PC support.
  • Documented and resolved work tickets.
01/2001 to 12/2006 Vehicle Technician Primus Transportation | San Francisco, CA
  • Performed corrective and preventive maintenance, inspections, repairs, and adjustments to all systems, subsystems, and components of an electronic, and pneumatic nature.
  • Trouble-shoot complex systems and components to identify problems or failures.
  • Diagnose and trouble-shoot causes of equipment failures.
  • Use various electronic test equipment to diagnose/ isolate faults.
  • Install/ repair complex wiring assembles including modifications and observe all established safety procedures.
03/2000 to 11/2001 Telecommunications Technician Via Source Telecom | San Francisco, CA
  • As a contractor with AT&T, installed cable for telephone and LAN networks for home residences.
  • Completed Training.
Education
1985 Baccalaureate Degree | Information Systems Grambling State University, Grambling, LA
2008 National Training Institute of TechnologyFiber Optics/Telecommunications Technology, Cat5 wiring, Twisted Pair Wiring, and Color Code. | Construction Management / Administration City College of San Francisco Construction Management / Administration
This resume is created in 7 minutes.
Professional Summary

An enthusiastic technical leader capable of managing teams and daily operations, maintaining technical resources and keeping team members safe through good practices. Skilled communicator, relationship-builder and project manager with an organized and diligent approach.

Education
Kennesaw State University Marietta, GA Expected in 2020 Bachelor of Science: Electrical Engineering
  • Minor in Technical Communications
  • Minor in Engineering Graphic Design
  • Undergraduate Research focusing on Embedded Systems
Skills
  • Team Leadership
  • Ability to plan, organize, and prioritize work
  • Strong verbal communication
  • Self-motivated
  • Skill development
  • Problem-solving and decision making
  • Behavior improvements
Certifications

Society of Cable Telecommunication
-Broadband Premises Installation and Service

-Broadband Distribution Fundamentals
Women in Cable Telecommunications
-Executive Leadership Presence
Harvard Manage Mentor
-Leading People
-Team Management
-Developing Employees

Work History
Comcast Cable Communications - Technical Operations Supervisor
Tucker, GA 02/2019 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
  • Closely monitored operations and performed regular safety audits to ensure staff adhered to administrative policies and compliance regulations
  • Molded team and embraced change to adapt within a dynamic market
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals at all skill levels
Comcast Cable Communications - Telecommunications Technician III
Marietta, Georgia 01/2017 - 02/2019
  • Professionally install products requested by customers to Comcast and BRIS standards
  • Educate customers on their services and products to ensure they under the services being provided
  • Summarize, analyze and interpret various information including DOCSIS, RF frequencies, MOCA, wireless signals, transmit signals and related topics
  • Troubleshoot and eliminate potential issues to the customer's network and Comcast's network
  • Staying up to date on the latest technologies and products that are relate to televisions, telephone and wireless networks
Awards and Recognition
  • SCTE Catherine Oakes Memorial Leadership Grant 2019
Affiliations
  • Member, Society of Telecommunications & Engineering 2017 to Current
  • Member, Women In Cable Telecommunications, 2018 to Current
  • Member, National Association for Multi-ethnicity in Communications, 2019 to Current
  • Member, Institute of Electrical and Electronics Engineers, 2012 to Current
  • Member, Society of Hispanic Professional Engineers 2017 to Current
This resume is created in 7 minutes.
Summary

Dedicated associate motivated to maintain customer satisfaction and contribute to company success. Experienced in customer service, stocking, food handling, and cash handling. Identifies customer needs and delivers solutions to problems.

Skill Highlights
  • Exceptional customer service
  • Enthusiasm
  • Team-player
  • Able to lift and carry 70+ pounds
  • Fast learner
  • Cash register operations
  • Restocking
  • Store cleanliness and appearance
Accomplishments

Scheduling 

  • Managed detailed scheduling to ensure adequate staffing through high-volume holiday season.

Inventory

  • Performed accurate monthly inventories of supplies and equipment, including hair products, food, beverage, glassware, and utensils.
Experience
Telecommunications Technician / Tec-Com - Yuba City, CA 05/2017 - 07/2018
Sandwich Artist / Mr. Pickle's Sandwich Shop - Rocklin, CA 05/2016 - 05/2017
Receptionist / Boutique Hair Salon - Lincoln, CA 06/2015 - 06/2016
Education
Butte College - Oroville, CA 2019 Associate of Science: Civil Engineering

IN PROGRESS
Rocklin High School - - Rocklin, CA, United States 2016
This resume is created in 7 minutes.
Professional Summary
Motivated real estate professional versed in all aspects of real estate transactions, including managing the development and execution of representation contracts, purchase agreements, closing statements, deeds and leases.
Skills
  • Customer service-oriented
  • Excellent teamwork
  • Client assessment and analysis
  • Conflict resolution
  • Detail-oriented
  • Property management
  • Excellent teamwork
  • Works well independently
  • Microsoft Office
  • Google Docs
Work History
08/2013 to Current
License Real Estate Broker Independent Broker – Brooklyn, NY
  • Generated listings for sales and rental properties through cold calls and referrals.
  • Developed and maintained a list of properties suited to different needs and budgets
  • Communicated with clients to understand their property needs and preferences
  • Negotiated, facilitated and managed real estate transactions.
  • Acted as liaison between buyers and sellers to ensure positive experiences for both parties.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Converted prospects to closed sales for clients located throughout New York City.
02/2012 to 09/2013
License Real Estate Salesperson The Bedford Hill Group LLC – Brooklyn, NY
  • Customer Service
  • Strong Communication Skills
  • Generated Lists
  • Negotiated contracts on behalf of clients.
  • Developed and maintained relationships with clients through networking, postcards and cold calling.
01/2004 to 12/2008
Supervisor Verizon Communications – New York, NY
  • Trained, coached and mentored staff to ensure smooth adoption of new program.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Developed and rolled out new policies.
  • Worked directly with outside and inside field departments to achieve a more cohesive relationship.
11/2000 to 12/2003
Telecommunications Technician Associate Verizon Communications – New York, NY
  • Attended monthly safety meetings to ensure machine operation safety.
  • Provided outstanding customer service.
  • Accurately read, understood, and carried out written instructions.
  • Prepared and administered preventative maintenance work orders.
  • Collaborated with various departments to ensure smooth work flow and efficient organization operations.
05/1988 to 11/2000
Customer Service Representative/ Acting Supervisor New York Telephone/Bell Atlantic – Brooklyn, NY
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Defused volatile customer situations calmly and courteously.
  • Mastery of customer service management systems and databases.
  • Oversaw call center employees to ensure customer satisfaction goals were consistently met.
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
Education
Bachelor of Science: Organizational Management Nyack College - Brooklyn, NY
 Working on completion.

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