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Skills
Mixologist, Customer Service Specialist, License Real Estate Associate , Sales Professional, Entry Level Management, Banquet Bartender.
Summary
Efficient Customer Service Specialist with strong interpersonal and coaching skills. Background in hotel and fine-dining restaurants. Talented at delivering food to guests quickly and turning dining tables rapidly, arranging kitchenware, condiments and decorations. Offering years of experience in progressive roles with increased accountability. Always seeking new challenges and opportunities for professional growth and advancement. Hands-on, Hardworking, Organized, Focused, Disciplined & Always maintaining a Positive Disposition.
Accomplishments
  • Customer Service Specialist.
  • Entry Level Management.
  • Special Projects Leader.
  • Heavy Machinery Operation.
  • Certified in Graphic Design, Security and Real Estate.
Experience
Bartender, 12/2018 to Current Margaritaville Resort Orlando － Kissimmee, FL
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Making drinks to spec recipe.
  • Demonstrating responsible alcohol service.
  • Serving food.
  • Handling cash & other forms of payment.
  • Making proficient sales transactions - using a point-of-sale system.
  • Properly checking I.D.s for guests who appear to be under 30 years old.
  • Maintaining proper cash drawer balances.
  • Directing guests to areas/restrooms.
  • Demonstrating impeccable product knowledge.
  • Suggestive selling - using proven techniques.
  • Maintaining a clean and organized bar area.
  • Maintaining proper product pars through bar pulls & inventories.
  • Stocking liquor, beer, wine and glassware throughout the shift.
  • Properly labeling, dating, covering and refrigerating prepped items for the bar.
  • Performing opening, closing & side duties setting up/breaking down the bar, cleaning glass/countertops, sweeping the floor, etc.
  • Answering questions - accurately and politely.
  • Creating memorable experiences.
Expeditor, Server, Bartender, 03/2015 to 12/2018 Stonegate Golf Club － Kissimmee, FL
  • Up-sold additional menu items, beverages and desserts to increase restaurant profits.
  • Greeted guests promptly and courteously, reviewed specials, cocktail and draft menu, and menu options.
  • Service of food and/or beverage to include the order-taking, delivery and clearing of any food and/or beverage items.
  • Maintained service station, before, during and after shift to ensure proper set-up and cleanliness.
  • Took orders and input them order into the Point of Sale computer.
  • Confirmed orders for accuracy, then ran them from kitchen to guest, as part of team service. Before departing table, ensured that guests have their complete order, cooked to their satisfaction and all their required items are delivered.
  • Ensured guest satisfaction throughout the meal service, including drink refills, pre-bussing and removal of empty plates.
  • Delivered checks promptly, completed transaction and thanked guests for coming.
  • Abided by all state, federal regulations and restaurant liquor policies pertaining to serving alcoholic beverages to minors and intoxicated guests.
Package Handler, 05/2018 to 08/2018 UPS － Orlando, FL
  • Loading products weighing up to 70 pounds onto trailers for delivery.
  • Maintain a steady and constant work pace; accurately directing products and cargo to their correct area.
  • Use proper techniques to ensure the safety of coworkers and self.
  • Coordinate with management team to ensure all area's of the warehouse have finished assigned task.
Attractions Specialist, 10/2014 to 01/2015 SnowMagic Inc － Orlando, FL
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Opened and closed the attraction.
  • Maintained visually appealing and effective displays for the entire attraction.
  • Spearheaded advertisement methods and attraction specials to increase guest traffic and business revenue.
Machine Operator/ Line Supervisor, 08/2012 to 07/2014 Florida Caribbean Distillers － Auburndale, FL
  • Supervised and oversaw experimental production projects for other companies.
  • Actively suggested operational improvements to enhance quality, production times and reduce costs.
  • Monitored and adjusted machinery to avoid malfunctions and minimize waste.
  • Helped achieve company goals by supporting production workers.
  • Inspected finished products for quality and adherence to customer specifications.
  • Volunteered extra hours to calibrate and test new machinery.
Sales Associate, 09/2010 to 08/2012 Gap Outlet － Orlando, FL
  • Computed sales prices, total purchases and processed payments.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Placed special orders.
  • Process cash, check and credit card transactions.
  • Replenished floor stock and processed shipments to ensure product availability for customers.
Education and Training
High School Diploma: Graphic Design, 2010 Ridge Career Center － Winter Haven, FL, United States Graphic Design
Digital Animation coursework, Computer and Art Design courses, Web Design and Development Certificate, Graphic Design workshop.
This resume is created in 7 minutes.
Objective

Seeking a  P.R.N. position as an  Emergency Medical Technician at Mercy Emergency Medical Services --Springfield, utilizing knowledge and training acquired in providing first aid to victims of emergency situations.

Experience
08/2018 to Current
Package Handler United Parcel Services － Springfield , MO
  • Transferred from Rockford, IL to Springfield, MO.
  • Entrusted with loading and unloading Feeder-trailers with varying amounts of packages in addition to loading "small sort" bags with small packages in time sensitive situations that are shipped to different destinations.
06/2015 to 08/2018
Air Package Handler United Parcel Service － Rockford, IL
  • Entrusted with loading and unloading Unit Loading Devices with varying amounts of packages from the planes in time sensitive situations, and driving a variety of vehicles, handling large equipment and operating a variety of scanning devices.
08/2017 to 06/2018
Emergency Medical Technician--Basic Metro Medical Services － Loves Park, IL
  • Was responsible for providing basic care at the professional level to patients in emergency situations.
  • Was responsible for writing patient care reports in SOAP format.
  • Knowledge and skilled in the operation of equipment found on the Ambulance.
  • Was responsible for doing pre-trip inspection, restocking the ambulance, and washing the ambulance when on shift. 
04/2008 to 08/2017
Survey Technician Alpha to Omega Land Surveying － Rockford, IL
  • Responsible for loading and unloading work vehicles
  • Responsible for weekly inventory, carrying and operating all survey equipment, communicating with clients what procedures will occur
  • Entrusted with digging holes, and cutting swaths in the woods
Education
2018
Bachelor of Science: Biology Evangel University － Springfield , MO, United States
2017
Associate of Science: Biology Rock Valley College － Rockford, IL, USA

Honor Society: Delta Alpha Pi International Honor Society

Deans List: Spring 2017

**With Honors**
2012
High School Diploma: Science Christian Life High School － Rockford, IL, USA

Young American Award (May 2012)
Rotary Club Award (May 2012)
Certifications and Licensure
  • National Registry Emergency Medical Technician #E329210
  • Illinois Department of Public Health: EMT-B #09
  • Missouri Department of Health and Senior Services: EMT-B #70606
  • International Trauma Life Support (ITLS): #
  • Hazardous Waste Operations and Emergency Response Training
  • Basic Life Support Provider CPR 
Major Strengths and Knowledge
  • Conversant with on-site emergency treatment procedures
  • In depth knowledge of examining and screening patients to determine plan of care
  • Functional knowledge of managing spinal immobilization and vital signs.
  • Demonstrated ability to administer medical procedures in accordance to standard protocols
  • Extensive knowledge in medical terminology
  • Basic speaking level in Spanish
  • Skilled problem solver.
  • Strong medical background
  • Ability to stay calm in stressful situations
  • Knowledge of emergency protocols and procedures
  • Excellent communications skills
  • Working knowledge of patient transport management
EMT Skills
  • First Aid and CPR
  • Airway Management
  • Patient Stabilization
  • Patient Assessment and Vitals
  • Ambulatory Transports: ALS and BLS
  • Splinting and Bleeding Control
  • Medical Terminology
  • Patient Care Documentation
Accomplishments
  • Awarded the "Life Saving Award" for efforts during a code in helping my partner and the Loves Park Police Department Officers revive a patient.
  • Obtained a letter of commendation from the Chief of Police for Loves Park IL, presented by the Loves Park City Council for efforts given during a code. 
Community Service
  • Volunteer Awana's Leader, Life Church-- Roscoe, IL 
  • Volunteer, Rock Valley College--Earth Day, 2016, 2017
  • Coordinator, Rockview Neighborhood Association, 2017 to present
  • Volunteer Group Coordinator, Keep Northern Illinois Beautiful City- Wide Clean-Up Day--Earth Day, 2017, 2018 
This resume is created in 7 minutes.
Professional Summary
Creative recent graduate adept at collaborating on innovative storytelling projects. Brings knowledge from coursework and experience in film production, screenwriting, and cultural immersion.
Highlights
  • Avid Media Composer
  • Premiere Pro
  • Cultural studies
  • Photography
  • FinalDraft Pro
  • Studio art skills 
  • Conversational French
  • Distinguished writing + research abilities
  • Dancing and performance
  • Cinematography: ArriFlex 16 mm, Super 8, Canon DSLR interfaces
  • Digital media
  • Macintosh and Windows OS
  • Complex problem solving
Education
Bachelor of Arts: Art History/Arts Management, Film Studies, 8/2013-12/2016
 University of San Francisco - San Francisco, CA
  • Coursework includes: Video Production, Ethnographic Film, Film Studies, Visual Communication, Scriptwriting III, Directed Study: Scriptwriting, Adv. Narrative Film Production, Adv. Topics in Art History, Arts Management, Studio Art, Dance. 
  • Founded the Art History Student Association.
  • Graduated a semester ahead of my class.
Graduate Courses: Film and Television Production, 08/2017-11/2017
 LMU School of Film and Television - Los Angeles, CA
  • Coursework includes: Fundementals of Production, Cinematography, Screenwritng, Post-Production/Editing.
  • Animation department Graduate Assistant.  ​
Work History
Production Assistant, 12/2017 to Current
 Freelance – San Francisco, CA
  • Work with video photo team to meet deadlines.
  • Work collaboratively on storytelling and marketing projects.
  • Meet tight deadlines in a high-production environment.
Gallery Assistant, 08/2017 to 11/2017
 Laband Art Gallery – Los Angeles, CA
  • Assisted in maintaining the standard of appearance for each exhibition during its run.
  • Regularly monitored exhibition lighting, climate, and number of patrons in the gallery.
  • Assisted at the gallery events. 
Photographer Intern, 04/2016 to 01/2017
 Fine Arts Museums of San Francisco – San Francisco, CA
  • Archived and organized photographs on computers and servers at The de Young Museum.
  • Maintained productive professional relationships with Artists in Residence and Public Programs staff.
  • Shot, edited, toned, captioned, and uploaded photographs for internet distribution.
Personal Assistant, 12/2014 to 03/2017
 Jackie NeJaime at Compass Real Estate – San Francisco, CA
  • Developed professional relationships with reliable vendors.
  • Coordinated appointments and supply pick up.
  • Filed paperwork and organized records of contacts and reciepts.
Art Assistant, 03/2014 to 07/2015
 Richard Kamler – San Francisco, CA
  • Assisted a prominent local San Francisco artist with strong statements in activism.
  • Helped install art work under the artist's direction and generated labels for displays. 
  • Answered visitor's questions during gallery hours.
Affiliations
Women in Animation
U.S. Masters Swimming
This resume is created in 7 minutes.
Professional Summary
I am a skilled Baker with exceptional knowledge of baking times, methods, temperatures and flavors. I understand the proper function and maintenance of all bakery utensils and equipment. I am an energetic culinary professional with a blend of creativity, passion for food and excellent cooking skills. I am a reliable, goal-oriented Baker who is able to function well in a culinary team. I am able to give great feedback and suggestions for recipes, menus and overall restaurant set-up.
Skills
  • Cake decorating, icings and fondants
  • Excellent customer service skills
  • Time management
  • Cash register operation
  • Front-of-the-House Services
  • Banquet set-up and Services
  • Proper usage of kitchen equipment, breakdown and safety
  • Proficiency in the Microsoft Suite Applications
Work History
Cafeteria Staff, 09/2016 to 11/2016
 Glenmont Job Corps Center – Glenmont, New York, United States
  • Assisted with the preparation of meals for 300+ students and staff. 
  •  Participated sanitation support for kitchen and cafeteria area.
  • Provided customer service to student and staff of center while working service lines.
Cashier/Food Handler, 01/2017 to 06/2017
 Penobscot Job Corps Center – Bangor, Maine, United States
  • Served 30+  bakery customers daily with professional and effective customer service.
  • Mixed, proofed, shaped and baked dough for baguettes, bagels and other breads.
  • Iced cakes and other pastries for customized orders.
  • Set heat and humidity temperatures for proof box.
Education
High School Diploma: 2016
 Glenmont Job Corps Center - Glenmont, New York, United States
GED: 2016
 Glenmont Job Corps Center - Glenmont, New York, United State
Certification: Culinary Arts, 2016
 Glenmont Job Corps Center - Glenmont, New York, United States
  • Coursework in Culinary and Restaurant Management
Certification: Baking and Pastry, 2017
 Penobscot Job Corps Center - Bangor, Maine, United States
  • Basic Vocational Certificate: Lead Baker &  Bakery Assistant
Certifications
  • ServSafe Managers
  • ServSafe Food Handler
  • CPR/First Aide/AED
  • US Department of Labor, Boston Region, Customer Service
  • National Restaurant Association's Customer Service
  • National Restaurant Association's Baking Exam
This resume is created in 7 minutes.
Summary

I am a very dedicated individual with excellent research, time management and problem solving skills. I have the ability to function at a high level in a wide variety of settings. Hard-working, entry-level, looking to apply my education and experience to a job.

Skills


  • Excellent research skills
  • Detail oriented
  • Microsoft Word, Excel, PowerPoint
  • Excels in social environment
  • Professional demeanor
  • Computer literate 
  • Critical thinker  
  • Well versed in phone and computer skills
  • Planning/coordinating
Education and Training
High School Diploma: Academics William Penn High School 2016 York, PA, USA
Member of Hanover High School Track & Field
Achievements

Scheduling

  • Managed detailed scheduling to ensure adequate staffing through high-volume holiday season.
  • Administration
    Answered multiple phone lines, transferred calls to corresponding departments, greeted and helped customers. 
Work Experience
Packer/Put Away
York, PA Genco/ May 2016 to Nov 2016 Responsible for receiving orders and packaging them in the correct items. Here I learned organization, fast paced working because I had a goal to meet, and working as a team.
Education Department
Hanover, PA Aquaphoneix/ Nov 2016 to Apr 2017
  • Complete customer kit orders
  • Monitored and controlled inventory to ensure adequate supply levels, timely product ordering and efficient management of company resources.
Material Handler
York, PA Ollies/ May 2017 to Nov 2017

I was a material handler at the distributing center at Ollie's. My duties insist on sorting materials, pricing materials, and package materials.
Receptionist
York, PA M&M Remodeling/ Dec 2017 to Dec 2018

At M&M Remodeling I was responsible for answering client calls and scheduling appointments. Here I learned an abundant amount of social and communication skills.
Volunteering
  • Convention Center in Baltimore, MD- Feeding the homeless a Thanksgiving meal.
  • Epworth Lutheran Church in Cockeysville, MD- Charity Christmas Sale 
This resume is created in 7 minutes.
Summary
Well rounded employee with experience in a variety of fields, serving the needs of diverse clientele.
Skills
  • Household and Business Maintenance Repairs
  • Carpentry
  • Flooring
  • Roofing
  • CPR Certification
  • Basic Car Diagnostics and Repair
  • Basic Electronic Repairs
  • Soldering
Experience
11/2016 to 03/2017
General Crew Member Cliff's Boathouse Cafe － Racine, WI
  • Clean and close restaurant.
  • Stock food and supplies, rotating stock as needed.
  • Assist at the cashier.
  • Clean and set tables for the next customers
  • Wash and sanitize tableware.
05/2015 to 10/2015
Chemical Mixer/ Fabrication Handler Fiber Tech Inc － Franksville, WI
  • Formulate chemical compounds for molding purposes.
  • Lay and form fiber moldings.
  • Maintain a very clean and organized work area.
12/2014 to 02/2015
Home Restoration Crew Member Servpro － Corpus Christi, TX
  • sort and salvage house items
  • return salvaged items after cleaning
  • clean and sanitize damaged areas
  • landscape when needed for repairs
06/2014 to 10/2014
Caregiver/Caretaker Rescare － Corpus Christi, TX
  • Maintain a clean living environment for . (House, Clothes, Dishes, etc.)
  • Prepare meals for 8-10 people, 3 meals a day.
  • Count and administer proper medication to the prescribed persons.
  • Bathe and wash clients to maintain proper hygiene.
  • Assist clients with daily routines. (I.e. getting dressed or standing/sitting down)
03/2013 to 09/2013
Cook QDOBA Mexican Eats － Milwaukee, WI
  • Cook and prepare food items.
  • Close kitchen and restaurant.
  • Stock and organize food and supplies.
  • Record and update inventory.
  • Maintain a clean and sanitary work environment.
This resume is created in 7 minutes.
Professional Summary

Self-starter who plans, prioritizes, manages, and completes tasks within fast-paced, deadline-driven situations. Diligent Shipping and Receiving professional accustomed to promoting efficient warehouse functions to meet production goals and customer needs. Effective at managing work with minimal supervision.

Skills
  • Analytical thinker
  • Troubleshooting
  • Team leader
  • Self-motivated
  • Inventory management
  • Innovative
  • Material handling
  • Organized
  • Shipping and receiving
  • Quality assurance
  • Current Forklift Certification
  • Warehouse and fulfillment
  • Computer-savvy
Work History
Receiving Supervisor, 10/2018 to Current
 Maingate Inc – Indianapolis, IN
  • Managed inbound receiving departments.
  • Enhanced performance of receiving dock associates through training, guidance, support, and motivation.
  • Managed a team of employees and oversaw training, schedules and specific work assignments.
  • Documented safety action plans, quality initiatives, and team performance.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Operated forklift and other equipment to manage incoming orders, organize deliveries and transfer packages to other departments.
  • Collaborated with all departments to complete cycle counts daily to maintain inventory integrity for the warehouse.
  • RF Scan gun, Microsoft and ERP proficient.
Stat Crew, 05/2000 to Current
 Pacers Sports and Entertainment – Indianapolis, Indiana
  • Media room attendant/stat crew for all home WNBA and NBA games for the Fever and Pacers.
  • Provide statistical information to both teams and all media personnel in attendance.
Material Handler, 06/2018 to 10/2018
 FedEx Hub – Indianapolis, IN
  • Operated equipment while observing standard safety procedures.
  • Packed items into appropriate containers for shipment.
  • Transported inventory items to appropriate locations.
  • Offloading and on loading of aircraft following company procedures.
Senior Manager of Inventory Compliance, 08/2014 to 09/2017
 Hat World Inc DBA Lids – Indianapolis, IN
  • Approved all inventory adjustments being made in the stores and Distribution Center.
  • Researched IT issues impacting inventory and worked directly to resolve them.
  • Trained and implemented new processes in the distribution center for returns, adjustments, cycle counts.
  • Researched and resolved accounts payable discrepancies with AP Manager.
  • Managed the return to vendor processes and inventory including damages and defective inventory.
  • Developed with IT new tools for workflow efficiency for my team.
  • Collaborating with 3rd party auditor to write all inventory processes and impact on systems.
  • Developed production standards with VP of Finance for inventory employees.
Senior Manager Of Logistics And Global Compliance, 06/2010 to 07/2014
 Hat World Inc DBA Lids – Indianapolis, IN


  • Translated business needs and priorities into actionable logistics strategies.
  • Researched and assigned tariff codes to all items in the distribution center.
  • Implemented and helped develop Canada compliance guidelines.
  • Met with potential carriers and vetted on price, service.
  • Supervised the work of 6 transportation personnel.
  • Communicated with dispatchers, warehouses and customers regarding inbound and outbound orders.
  • Coached employees, completed quarterly performance reviews.
  • Minimized company risk of audit by shipping compliantly to international destinations.
  • Collaborated with third-party vendors to implement a new routing system.
  • Adhered to requirements and regulations for interstate HAZMAT.
  • Handled disputes, terminating employees and administering disciplinary procedures.
  • Managed all distribution center payroll processing and orientations.
Distribution Center Outbound Manager, 04/2007 to 05/2010
 Hat World Inc DBA Lids – Indianapolis, IN
  • Loaded products onto trailers for delivery.
  • Coordinated with freight forwarders to expedite all new store shipments.
  • Segregated and shipped all new stores in the company.
  • Directed 8 warehouse shipping associates.
  • Certified in hazardous materials shipping.
  • Stocked, staged and transported goods.
  • Operated forklifts and other heavy machinery safely.
  • Well versed in UPS systems and WorldShip.
Inventory Reconciliation Supervisor, 05/2001 to 04/2007
 Hat World Inc DBA Lids – Indianapolis, IN
  • Reconciled the inventory levels for all stores in the company.
  • Assisted IT in building the ERP system still in use today.
  • Trained and developed new associates on the ERP and WM systems.
  • Performed pre-audit and post audit tasks for Loss Prevention in the conducting of store audits.
  • Worked closely with all departments on any issues that would impact the stores inventory levels.
  • Assisted in the yearly company full Physical Inventory.
  • Supervised 5 employees and completed their annual reviews.
Picker, Inventory Control and Supply Associate, 11/1999 to 04/2001
 Hat World Inc DBA Lids – Indianapolis, IN
  • Picked and packed pieces into boxes for shipment.
  • Reconciled inventory for discrepancies in shipment boxes.
  • Ordered, shipped and maintained all supplies for all stores.
  • Received, stored and shipped goods and materials.
  • Operated forklifts and other heavy machinery safely.
  • Operated PC and RF-based computer systems with high level of accuracy.
  • Utilized ERP system to receive orders and directions to correct item locations.
  • Conducted monthly inventories of materials on the work floor.
Education
Bachelor of Science: Social Work and Psychology Ball State University - Muncie, IN
  • Recipient of Maxon Corporation Scholarship
  • Member of Alpha Lambda Delta Honor Society
This resume is created in 7 minutes.
Summary
Provide exceptional Customer Service, Build loyal relationships, Problem solving and Increasing sales..
Skills
  • Customer Service 18 years experience 
  • Call center experience 18 years
  • Complaint handing/Dispute resolution
  • Customer Care Lead 3 years experience
  • Data Entry 2 years experience
  • Multi Phone line usage
  • Cashier
  • ​
  • Backroom sales Logistics
  • Sales floor
  • Retail customer service for returns and exchanges
  • Online store pick up
  • Stocking
  • Store remodel experience
  •  Buidling platforms (retail)
  • ​
Experience
Cashier, Sales logistics, Guest Services,
Raleigh , NC Target/ Oct 2017 to Current

Cashier, payments, red card sales, Customer service, Guest services which take returns, exchanges, Customer issues,  Store pick up, Self check out, Sales floor, stocking, Sales logistics which is fulfilling online orders, Store remodel project
Customer Care Lead
Morrisville , NC Time Warer Cable Paramount Park Way/ Feb 1997 to Jun 2015

Handled customer inquiries, billing concerns, collection calls, troubleshooting, repair calls, payment arrangements, Phone department, Data Entry , repair calls, payments. Experience in both Call Center and Retail Store with Time Warner Cable. Daily contact with Accounting, Dispatch, Field installations, repair, Service, and repair Operations. Handled Supervisor Calls.

Systems Utilized at Time Warner Cable

AS400

ICOMS

RIO

WEBMAIL

ISSUE TRAK

DOCSIS

AAD

TRAINING AND SEMINARS

Completed many policy, safety and Customer Service seminars training to learn ways to enhance Customer satisfaction..
Package Handler
Raleigh, NC Fed Ex/ Jul 2018 to Nov 2018
  • Assisted in loading delivery trucks with prepared packages. 
  • Ensured packages were sealed properly.
  • Used scanners to track parcel information such as condition or receipt.
PSR
Raleigh, North Carolina CVS SPECIALTY / Jan 2019 to Current
  • Interacting with members who may have serious chronic conditions, as well as physician practices, insurance carriers, health plans, and pharmacy operations team members.
  • Answering inbound and outbound calls.
  • Routing calls to appropriate department(s)
  • Entering accurate information into a multi-screen computer application.
  • Assisting pharmacy service staff members with answering phones, triaging calls, filing and other administrative support activities.
Education and Training
High School Diploma Athens Drive 1994 Raleigh, NC, United States
SYSTEMS

AS400

ICOMS

WEBMAIL

RIO

DOCSIS

AAD

ISSUETRAK

MICROSOFT WORD

HBS

SPARCS






This resume is created in 7 minutes.
Summary
Seeking a responsible and challenging position, where my abilities, education and special training, can have a valuable application towards building a career.
Experience
Quality Assurance Specialist/ Explosive Driver/Material Handler 08/2017 to 07/2018 Department of the Navy/Naval Weapons Station
  • See previous employment below [Department of the Navy/Naval Weapons Station (WG-8 step-4) 
Dam operator/ Operations safety Officer/Deployment housing QA 04/2016 to 08/2017 Army Corps of Engineers

  • Conducted analysis to address [issue] which led to [positive outcome]. Maintain dam, dam site, and reservoir area in good condition.
  • Duties are performed independently, applying a thorough knowledge of rules and regulations applicable to the Corps of Engineers Operation and Maintenance Manual.
  • Make minor repairs to roads and embankments involving rough grading with tractor and hand tools.
  • Patrols the reservoir area to assure maintenance of flowage easements, reporting any violations or irregularities to supervisor.
  • Performs maintenance inspections, on a continuing basis, on mechanical equipment, utility systems, buildings, and other structures and property at flood control dam.
  • Performs daily physical inspections of the dam structures, utility systems, spillways, levees, channels, fences, machinery, gates, and all equipment within the dam operations compound.
  • Makes regular inspections of dam areas to determine major maintenance required, documents and informs supervisor of existing conditions in order that repairs of preventive maintenance may be taken care of.
  • Inspects for cracks, erosion, worn or gutted cables, vandalism, obstructions, vegetation, burrowing animals, water seepage, and boils.
  • Operates flood control gates for water releases.
  • Submits reports regularly.
  • Operates stand by generator, hydraulic pumps and valves.
  • Performs periodic test of gate operating machinery.
  • Inspecting and properly recording gauge levels for both the reservoir and pool level, operating flood control gates, Maintains accurate and legible records and maintains a daily log.
  • Regularly reads rain gages at dam and nearby locations and reports readings to District Office; services gages and other recording devices.
  • Inspects for cracks and erosions in dam structure, flood-channel obstructions, and other signs of present and potential difficulty.
  • Assists in scheduling work, utilizing knowledge of site conditions, and local happenings.
  • Directs and /or performs various sub-journeyman level trades and crafts (i.e.
  • Carpentry, painting, plumbing, masonry, fence/rail repair, etc.
  • Work as an engineering equipment operator, running a backhoe, loader, bulldozer, excavator, bobcat and other construction type forklift's.
  • And laboring, janitorial and custodial work required to maintain project appearances, sprinkler work, laying sod, using pressure sprayers, utilize motor and power tools (such as chainsaw's, weed eaters and hedger's) to clear vegetation and cut down trees.
  • Operate vehicles including 5 ton dump truck; a 1 ton pickup truck; a tractor; and several accessory items such a mower attachment, front end loader, backhoe, plow, disk spreader and drill.
  • Operate farm type tractors with mowers and attachments at dam sites, on the top and bottom of channels.
  • Uses attachments to fill in eroded areas and to clear mud, trash, rocks and other debris from channels and reservoirs.
  • Dig ditches for laying pipe and for erecting poles for fences.
  • Required to know, comply with, and promote prescribed safety rules and regulations.
  • Represents high standard of the Corps of Engineers utilizing courtesy and tact when dealing with the general public as well as with other government and non- Government agencies requesting information and assistance.
  • Performs minor mechanical, electrical, carpentry, plumbing, concrete, and fencing at the sub- journeyman level.
  • Performs preventive maintenance on equipment, hydraulic systems, hoists, pumps and stand by generator.
  • Makes minor repairs to dam structures, fences, and all government buildings on facility.
  • Repairs windows doors, platforms, walkways, shelves and benches.
  • Maintains plumbing system by replacing faucet washers, fixtures, eroded or broken pipes.
  • Removes, cleans and replaces packing and seals for utility and disposal systems and clean drains and traps, repairs leaks.
  • Mixes, places and finishes concrete products for new construction or to repair slabs, walks, steps and roadways.
  • Repairs rock and concrete sections of dams and channels, which have settled or deteriorated.
  • Reviewing production activities and capabilities in light of contract quality requirements.
  • Reviewing written quality or inspection procedures for adequacy and evaluating the implementation and effectiveness of quality/inspection systems, including sampling plans.
  • Develop training plans for employees.
  • Develop various strategies to improve organizational goals
  • Analyzing quality data to detect unsatisfactory weaknesses in the quality/inspection system.
  • Identifying inadequacies and requesting corrective action from contractors.
  • Investigating customer complaints and deficiency reports, provide reports to contractors.
  • Reading, interpreting and applying technical data such as blueprints, engineering drawings, product and FEMA specifications and technical manuals.
  • maintains daily logs, safety reports and work performed by contractors
  • Inspect all material and equipment on housing sites to ensure compliance with contractor work.
  • Reject workmanship that do not meet requirements, call contractor to repair rejected workmanship.
  • investigate claims and accidents by contractor.
  • Reviews contractors progress to ensure a timely schedule.
  • Work with engineers on plans and specifications.
  • Use process improvement to solve problems involving the quality of operations.
  • Monitor inventory, management programs for accurate documented discrepancies.
  • Evaluate performance measures to develop improvement in the process.
  • Monitor workplace activities to ensure that workers comply with company policies and government, safety regulations. Work with district safety officer to develop new policies.
  • Adapt new methods and create new programs and policies for ongoing improvement.
  • Gather information reports to complete reports for improvement ot operations and all programs.
  • Use computer programs to create safety binders and build graphs. Create PHA's "position hazard analysis" and AHA's activity hazard analysis on every employee.
  • Inspect workplace hazardous Material for proper labeling and expiration date.
  • Inspect Safety data Sheet for all workplace hazmat.
  • Analyze system requirements to provide policy changes.
  • Keep up to date training records on all employees when training is due. Train employees using power-point, charts and graphs, to bring employees training records up to date, train new employees on safety. Manually input training records into computer programs. Have daily safety briefings. Create binders on all activity hazards, ensure all employees are wearing the Personal Protective Equipment and complying with OSHA safety rules and regulations.
  • Evaluate programs and processes, and make necessary changes to improve their effectiveness and efficiency.
  • Evaluate programs and processes, and make necessary changes to improve their effectiveness and efficiency.
Quality Assurance Specialist/Explosives Driver/Material Handler 09/2012 to 03/2016 Naval Weapons Station, Seal Beach
  • Maintain records such as scan data and DD Form 1348 of items that are going out of mags to ensure accuracy and completeness.
  • Evaluate the explosive safety program to perform the safe handling, disposal, transportation, and storage of explosives are being done correctly.
  • Conduct audits and surveillances and analyzing the results in support of handling operation.
  • As a QA advise team members, team leads, and individuals on ammunition and explosive safety procedures to minimize potential mishaps.
  • Inspect explosive handling equipment before every use to make sure maintenance has been done.
  • Use explosive inspection standards, manufacturer's manuals, or technical documents to ensure work performed meets specification standards.
  • Present and discuss QA audit and finding to Inventory managers.
    Read ammunition and explosive (SOP's) standard operating procedures and sign when read and understood.
  • Talk to personnel and remind them to meet policy and regulations, and requirements for explosive safety qualifications to keep personnel up to date.
  • Make sure all personnel working with ammunition and explosives are fully qualified to perform the operation by checking there certifications.
  • Train new personnel in explosive safety to prevent accidents.
  • Use scanner to change condition codes ,defect codes, lot numbers, serial numbers. 
  • Upload all data in OIS (ordnance information system). Use OIS to locate certain munitions. Check OIS and scan data and material to compare for accuracy. Check OIS for NARS (Notice of Ammo Reclassification). Analyze data systems such as OIS to identify ordnance operations and needs of Ordnance.
  • Review requisitions of ordnance for accuracy, quantity, quality and correct material.
  • Oversee employees in ordnance operation to ensure proper inventory, receipt, inspection and stow is in compliance with explosive policies. 
  • Support RSSI and SMS such as load and unload ordnance off trucks and trailers.
  • Forklift operator, able to operate 4k and 6k, high lift, and Drexel. Operate overhead cranes. Rig 10,000 lbs pieces of material to load on ships. 
  • Explosives material handler, use scanner and printer with the OIS system to scan and make 2D labels for inventory, apply straps, pack and wrap explosives using metal banding for stow and issue, Scan all explosive in every mag for accurate inventory, receipt and stow explosives into inventory, issue explosive material to the ships and for over the road transport, file and document all the necessary paperwork for issues, compare paperwork with scan data for accuracy.
  • Rigging explosives on and off Naval ships.
  • Inspect material, Safety observer, QA (Quality Assurance) certified, supervise and train all employees on my team, analyze failure or rejection for work products to determine effectiveness of quality control methods or standards.
  • Conduct audits and surveillances and analyzing the results in support of handling operation.
  • Develop plan of action and miles tones to accomplish goals or objective.
  • Conduct studies and assessment to evaluate work performance on systems, equipment, material, or process.
  • Use inspection standards, manufacturer's manuals, or technical documents to ensure work performed meets specification standards.
  • Present and discuss QA audit and finding to Inventory managers
  • Knowledge of wharf operations, such as receipt and re-stow of explosives using scanner, rigging, setup and tear down operations.
  • Hold a security clearance to access keys and security codes for high level explosive areas.
  • Secure explosive's area by checking locks and codes, and making sure all personnel around the area have proper access.
  • Investigate inventory manager complaints and deficiency reports, providing identification of causes to appropriate authorities, reading interpreting and applying technical data such as drawings, specifications, or technical manuals.
Shop Supervisor 12/2011 to 09/2012 J/S Auto Repair
  • Evaluate and inspect work, distribute work assignments to personnel, manage and sign work contracts, weekly payroll using Microsoft Office, Handle Customer complaints, cashier, check for proper filings for audits inspection and taxes, Mechanic, changing breaks, motor swaps, axles, rotors, spark plugs, timing belts, water pumps, radiators, springs, head gaskets, fuel pumps, heavy equipment changing seals and hydraulic lines, PMCS ect. 
  • Interpret an operators manual to determine the correct types of oils and grease required for maintenance of equipment.
  • Inspect work products, such as completed maintenance to ensure they meet quality standards.
  • Review personnel work and work sites. Clean work areas.
Lead Man/ Class A Truck driver 08/2008 to 12/2011 Northrop Grumman/VTS
  • Account for employees and their daily mission, train and supervise all employees. Distribute work assignments to drivers. Lead a convoy of 60 to 150 employees using maps, GPS and coordinates.
  • Able to drive fuel truck, water truck, reefer truck, PLS, HLS, 5 ton cargo, and Humvee ,loader and operate ten ton dump trucks. Drive tractor trailer to haul heavy equipment, using chains and binders to secure cargo.
  • Drive fuel trucks to FOB and trans-load fuel from tanker to tanker, measure fuel tankers daily.
  • Load and unload ammunition and explosives and transport explosive material to FOB.
  • Examine ordnance material to identify potential defects.
  • Lead munitions operations to verify materials are handled in compliance with regulation.
  • Segregate ammunition and explosives by compatibility groups.
  • Strap down equipment using chains, binders and wenches to load equipment.
  • Transport supplies to our soldier's in their training.
  • Operate PMCS vehicles.
  • Operate radios or telephones to communicate with base station or other vehicles.
  • Drive a 980c wheel Loader with container attachments to load cont. on trucks.
  • Operate Carry deck cranes with load capacity of ten tons to load trucks.
Commercial Driver 09/2007 to 12/2007 CRST Van Expedited
  • Drive cross country mapping out destinations to transport and delver loads safely and efficiently in a timely manner to our customers PMCS truck before every trip, and complete daily logs.
Material Handler 04/2006 to 08/2006 Nutro Logistics
  • Warehouse worker, forklift driver, material handler, inventory, use scan data to look up codes and serial numbers, and lot numbers, loading and unload trailers and inspect for accurate quantity, and accurate material, palletize inventory using shrink- wrap machine, and align, stock pallets into location.
  • Verify material handling documentation to be signed and authorized by the appropriate personnel.
  • Guide workers on material loading and unloading requirements to verify safe handling and storage of materials.
  • Conduct safety inspections to verify equipment is safe to operate.
  • Report accidents, injuries, safety violations, or unsafe practices or procedures to supervisor.
  • Instruct others on material handling safety rules, work practices, methods, and procedures of assigned tasks.
  • Check information against receipt or storage documents to verify correct materials are received and issued.
Material Handler 08/2004 to 04/2006 Excel Logistics
  • Warehouse worker, forklift driver able to operate sit down lift, stand up lift and clamp lift.
  • Stack and align and lace tires on metal pallets, use a RF scanner for correct material to be shipped, use computer to make labels and print labels for material, printout scan data and match with material using lot numbers and codes for accurate shipment, customer service, train new employees on RF scanner, and basic operation of warehouse duties.
  • Manage the receipt, storage and delivery of supplies and equipment within the warehouse.
  • Annotate and sign receiving and other control documents to verify items listed match items received
  • Resolve supply management problems using analytical methods and techniques.
  • Comply with warehouse procedures to store and retrieve material.
  • Advise supervisor of unauthorized or unsafe material to prevent regulatory violations.
  • Review the processing of forms, paperwork, or documents associated with accepting, inspecting, issuing, and storing of equipment and supplies.
Carpenter, Mechanic, engineering Heavy Equipment Operator, Welder 06/2002 to 07/2004 Peterson's Lumber and Sawmill
  • Build additions using blueprints, framing and building sheds, roofing , build retaining walls using brick and block, create walk ways and pathways using concrete, measuring and painting. Fixing car's, truck's, diesels, wheel loaders, maintenance forklift, on wheel loaders change seals hydraulic lines and assist with engine swaps, head gaskets, radiator changes, oil and hydraulic fluid changes, and do all preventive maintenance every day. Utilize air compressors, saws, drills and power tools. Use manufacturers drawings in order to perform maintenance on industrial equipment. Ensure operations and maintenance of equipment is accordance to manufacturer guidelines.
  • Ensure safety procedures are being followed and report any safety violations at work site. Anticipate issues before any arise during heavy equipment operation.
  • Interpret and apply manufacturers repair manuals and technical specifications, schematics, engineering drawings, diagnostic codes, computer printouts, environmental and safety manuals, etc.
  • Determine work methods and work sequences to use in making extensive and complex repairs of heavy mobile equipment.
  • Perform a full range of maintenance tasks while in accordance with safety procedures and regulations to prevent injury to self, others or damage to material, equipment and facilities.
  • Operate grader, bulldozer, loader, excavator, trencher, and backhoe to grade foundations, move material and deliver building and mobile homes. Operate pedestal mounted cranes to place construction material.
  • Use diesel tractor tailor combinations, front end loaders, dump trucks, three axle tilt deck trailers.
  • Instructing others to keep work flow progressing to meet schedules. Inspect, accept or reject work of others. 
  • Perform carpentry to design and fabricate general and special wooded structures and bracing, forms for concrete.
  • Supervise employees on construction and heavy equipment operations, such as grading , trenching, and soil compaction. Reading blueprints and schematics and using standard mathematical equations to read grade stakes in relation to angles, arcs and slopes.

  

  
Education and Training
Deep Creek Construction School, Hesperia CA State Certificate Heavy Equipment Operator Sky Bay Trucking School, Hesperia CA (Class A License with TX endorsements) OSHA 30 hour construction and 40 hour (EM 385) health and safety certification Dam and Levy Safety 40 hour certification Options for Youth Victorville, CA
Naval Safety and Environmental training Center

Introduction to hazardous material ashore cert.

Hazardous material control and Management technician cert.

40 hour ammo sentencing class at naval weapons station seal beach 
Army learning Management System & Navy Elearning

AMMO-10 Ammunition Quality Assurance

AMMO-31 Environmental Consideration for ammo per's

AMMO-43-DL Container Re-inspection 

AMMO-49 Naval Explosive Safety Managers/ Supervisors orientation

AMMO-51-MV Naval Motor Vehicle inspection 

AMMO-108 Ammo Handlers

AMMO-18 Basics of Naval Explosives Hazard Control

AMMO-75 Ammunition Physical Security
Qualifications

OSHA Cert, Quality Assurance specialist, Safety Officer, Project Manager.  State certified rigger and in load and lash.  Forklift operator, Class A Driver. Hazmat certified, State certified Engineering  Equipment Operator.

This resume is created in 7 minutes.
Summary

Very motivated worker 24 years old currently working committed to my job . I have been working  at Tesla material handler for Lathrop. I know how to do outbound and inbound . I was working as a team lead my last couple months teaching people the procedures of the warehouse .I've also trained over 20 employees how to operate forklifts .Im very committed to my job. Im also very understanding .Communication is key to a learning process . I love hearing people to learn more. Im also a very opened person to talk to i love to understand people situation from there point of view. I love to work alot and finish what i started. I love to help companies grow and hope one day i have the chance of growth in a job.

Highlights
  • forklift 
  • Punctual 
  • Construction
  • Packing
  • Receiving
  • SECURITY   

      Understanding

         Humbled 

  • Speak 2 languages English and spanish

       Team Lead

       Committed

      Determined
Accomplishments

I've moved up at Tesla started at Material Handler. Learned quick and shared my Opinions with team leads . Became a Team Lead .

Trained over 20 employees how to operate forklift.

Process Improvement
Created new departmental procedures manual. Assessed organizational training needs.

Competitive Analysis
  • Performed competitive analysis to make recommendations for future company growth.
Protective Services
  • Applied safety procedures and policies as outlined in Department Safety Manual.

Experience
Material Handler / Tesla Lathrop Service Wharehouse - Lathrop, CA 12/2016 - 02/2019

 Looking for new opportunities in Growth. 
Education
Franklin Academy High School - - stockton, CA, United States 2014 High School Diploma: history

love history english science psycology  Academic Achievement Scholarship in soccer Athletic Scholarship
This resume is created in 7 minutes.
Professional Summary

Retail professional who excels in fast-paced environments. Extensive experience in customer service, merchandising, POS systems and cash handling. Excellent communicator with 4 years of phone operator experience. Representative experience in demanding call center environments. Highly familiar with electronic sales and support.

Skills
  • Inventory and Merchandising
  • Point of Sale (POS) system operation
  • Organized multi-tasker
  • Accustomed to shift work
  • Technology Sales
  • Payment processing
  • Inventory management
Work History
Store Phone Operator 10/2016 to Current
Best Buy – 4251 Outer Loop Louisville, Kentucky 40219


  • Responded to technical support needs of customers.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Alerted customers to upcoming sales events and promotions.
  • Answered customer questions about product availability and shipment times.
  • Performed customer transactions  over the phone and in store at POS register.
  • Set up appointments with potential and current customers to discuss new products and services.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Assisted customers with selecting and customizing available items based on individual requirements.
Inventory Specialist 12/2014 to Current
Best Buy – 4251 Outer Loop Louisville, Kentucky 40219
  • Used item numbers to properly stock warehouse.
  • Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
  • Unloaded cargo from truck with hand trucks and pallet jacks.
  • Verified computations against physical count of stock.
  • Stacked and transported all overstock to storage areas.
  • Receive and ship product to and from store.
  • Process and stage all customer orders.
  • Research inventory discrepancies and communicate with supervisor product counts to be adjusted.
  • Secured all high shrink merchandise in security devices or per company guidelines.
  • Unloading, processing and receiving weekly trucks from district warehouse.
Package Handler 10/2013 to 11/2014
United Parcel Service – 911 Grade Lane Louisville, Kentucky 40213
  • Loaded products weighing up to 60 pounds onto trailers for delivery.
  • Forecasted manpower requirements based on daily workload and company targets.
  • Reported all equipment failures and malfunctions to supervisor.
  • Attached identifying tags to containers.
Education
High School Diploma 2011 Liberty High School - 3307 East Indian Trail Louisville, Kentucky 40213
This resume is created in 7 minutes.
Professional Summary

Highly ambitious with background in warehouse, distribution industry, convenience stores, and grocery store, retail, and food service. Excellent at managing multiple tasks and working under pressure.

Skills
  • Proficient in MS Office
  • Strong Verbal/Written Communicator
  • Shipping and Receiving
  • Fast learner
  • OSHA Standards
  • Package Handling
  • Organized/Multitasking
  • Detailed Oriented
  • Material Handling
  • Inventory Control
  • Customer Service
  • Forklift Operations
  • Inventory Management
  • Occupational Health & Safety
Work History
06/2018 to 01/2019
Warehouse Associate Floor & Decor – Austin, TX

Responsible for using a forklift and other power equipment to load, unload, move, stack, and stage product for shipment to stores. As an operator, is accountable for the safe efficient operations of the vehicles and maintaining the facilities equipment along with a clean, neat, and orderly work area.


  • Load and unload shipments to and from trailers and/or containers safely.
  • Efficiently stack and store the merchandise in appropriate areas.
  • Pull and prepare products for shipment accurately as scheduled.
  • Operate all equipment in a safe and efficient manner following prescribed work methods.
  • On a daily basis, inspect and perform minor maintenance on  forklifts or other equipment.
  • Participate in training and learning sessions to increase knowledge of functions and processes within the warehouse.
01/2017 to 01/2018
Package Handler FEDEX – Pflugerville, TX

Experienced in pushing packages and preparing them for delivery. Adept at utilizing hand-to-surface methods of package handling with a proven record of sealing packages in a safe manner determining appropriate conveyor belt systems.

  • Divided cargo received by account Number and intended location.
  • Stocked, staged, and transported goods.
  • Reported all equipment failures and malfunctions to supervisor.
  • Moved freight, stock and other materials to and from loading docks, storage, and production areas.
  • Received, stored and shipped goods and materials.
  • Used item Numbers to properly stock warehouse.
04/2017 to 12/2017
Shipping Coca Cola Bottling – Austin, TX


  • Efficiently sort, handle, load, and unload palletized and non palletized products using motorized and manual equipment, including forklift, pallet jacks and by hand as needed.
  • Lifted products of various sizes, shapes, and weights
  • Verify and complete required documentation and reports.
  • Ability to handle.
  • Using load diagram loaded materials and products  in proper locations and trailers within the warehouse.
  • Utilized voice picking headsets and other automated equipment necessary for job success and completion.
01/2016 to 01/2016
Warehouse Assistant/Stocker Wal-Mart – Round Rock, TX.

Reliable and hardworking Warehouse Associate committed to getting each job done efficiently and safely as possible.

  • Maintained area of responsibility in accordance with company policies by properly handling claims and returns.
  • Managed inventory accuracy for the facility by binding and picking merchandise utilizing the inventory management system.
  • Corrects shelf capacities and complete bin audits.
  • Provide customer service by acknowledging the customers and identifying their needs.
  • Ensure products are organized and stored according to the company safety policies and procedures .
12/2015 to 03/2016
Cashier 7-11 – Round Rock, TX.

Received and disbursed money in a convenience store setting. Duties included use of electronic scanners, cash registers, and other job related equipment. Processed cash, credit, debit card transactions with 100% accuracy.


  • Provided customers with exceptional customer service
  • Handled money honestly and carefully with no short falls.
  • Handled both back end and front end operations as required.
  • Ability to work in a fast-paced environment.
  • Maintained a positive attitude
10/2015 to 12/2015
Package Handler UPS – Austin, TX.

Enthusiastic and dedicated Package Handler with hands-on experience with lifting, pushing, and preparing packages for delivery. Adept at utilizing hand-to-surface methods of package handling. Proven record of sealing packages in a safe manner and determining appropriate conveyor belt systems.


  • Redirected shipments en route in response to customer requests.
  • Loaded and unloaded pieces into boxes for shipment.
  • Moved freight, stock and other materials to and from loading docks, storage and production areas.
  • Received, stored and shipped goods and materials.
  • Picked up incoming stock and delivered materials to designated locations.
  • Divided cargo received by account Number and intended location.
  • Adhered to all safety  requirements and regulations for interstate HAZMAT carriers.
10/2011 to 11/2012
Stocker/Bagger Warner Barracks Commissary – Bamberg, Germany

Provided outstanding service and assistance to all customers at checkout. Provided carry out service of customer purchases to their vehicles. Assisted in ensuring grocery store shelves remained neat, organized, labeled, and well stocked with products. Set up and removed displays, outdated or expired stock. Ensuring aisles and store entrance and exits remained clean and organized for the costumer's easily find what they are looking for.


• Received deliveries and ensured that delivery items conformed to work orders

• Unloaded merchandise from delivery trucks and opened packages to ascertain that the correct amount had been received

• Stock store shelves with packages after marking them properly and ensuring labels are clear and visible

• Compare merchandise to invoices to ensure that correct shipment has been received

• Open and unpack received item and prepare them to be sent to the front end
Education
2019
Associate of Arts: Business Administration & Management
 Austin Community College: Northridge Campus - Austin, TX
2017
Associate of Arts: Culinary Arts
 Le Cordon Bleu School of Culinary Arts - Austin

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