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Bachelor of Arts: Communication Studies, 2017
Temple University - Philadelphia, PA
Project Coordinator, 02/2018 to Current
Atlas Electrostatic Refinishing West Chester, PA
  • Answer inquiries and setup onsite estimates
  • Quote pricing to customers
  • Order materials
  • Coordinate with various departments to ensure smooth execution of projects
Sales Supervisor, 10/2012 to 02/2018
Victoria's Secret Bensalem, PA
  • Analyzed business results and collaborated with leadership team
  • Utilized digital brand guide for marketing and visual execution
  • Provided exceptional customer service daily
  • Lead team during peak and non-peak hours to strengthen sales performance
  • Responsible for store operations such as opening and closing registers and filing necessary paperwork
Marketing Intern, 05/2016 to 12/2016
Independence Seaport Museum Philadelphia, PA
  • Created social media content across multiple platforms to build brand awareness
  • Utilized Sprout Social to schedule social media posts
  • Created and analyzed social media advertisements
  • Conducted audience research for Museum events
  • Wrote weekly staff news emails through Constant Contact
  • Presented Ad Targeting research to the Temple Undergraduate Research Forum Symposium; April 2016
  • Completion of Victoria's Secret management and leadership program; June 2015
  • IMPACT service learning leadership certification; May 2014
  • Recipient of Swope Scholarship to travel abroad to Romania; February 2014
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  • Proficient in Microsoft Office, Excel, Outlook, Power Point, and Quick-books (Bookkeeping)
  • 60 WPM, 10,000 KPH
  • Ability to operate all office machinery
  • Ability to listen, write, and speak effectively
  • Telephonic communication skills

  • Very organized and detail-oriented
  • Problem solving skills
  • Strong people skills & a team player
  • Works well under pressure
  • Interpersonal skills
  • Flexibility
Work History
Insurance Associate 11/2016 to Current
Automobile Club Of Southern California (AAA) Los Angeles, California, United States
  • Respond to customer inquiries in person, telephonically, and via e-mail
  • Perform clerical duties, processing insurance and membership payments, updating electronic member information, maintaining filing systems and typing
  • Track and report payments, bills and credits as required
  • Prepare standard departmental reports, and forms
  • Maintain office inventory and order supplies
Corporate Receptionist/Office Coordinator 05/2015 to 11/2016
West Coast Dental Services Los Angeles, California, United States
  • Welcomed and greeted incoming guests
  • Answered, screened and forwarded heavy incoming phone calls
  • Scheduled meetings, interviews, HR events etc. and maintain the team's agenda.
  • Ordered office supplies bi-weekly
  • Completed and mailed bills, contracts, policies, invoices, or checks
  • Assisted HR department with tasks involving confidential documents and other clerical duties as needed
  • Supported the recruitment/hiring process by greeting candidates, performing checks, assisting in shortlisting, issuing employment contracts
  • Managed , sorted, and distributed all inbound/outbound mail
PBX Operator 05/2011 to 05/2015
Hustler Casino Gardena, CA
  • Handled heavy incoming calls by screening, transferring, and answering appropriately, timely, and efficiently
  • Improved, published, and distributed critical telephone number lists to staff as required. 
  • Helped assist with department weekly inventory and invoices
  • Assisted human resources department with various clerical duties as needed
Sales Associate 12/2009 to 04/2011
Smart & Final Gardena, CA
  • Offered friendly, courteous assistance to customers by providing them with store and product information
  • Received payment by cash, check, credit cards, vouchers, and automatic debits
  • Issued receipts, refunds, credits, or change due to customers
  • Ordered inventory and created invoices.​
Associate's in Arts: Liberal Arts and General Studies 08/2019 Los Angeles Southwest College - Los Angeles, CA
High School Diploma 06/2006 Lawndale High School - Lawndale, CA
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Professional Summary
Dedicated professional with 20+ years experience in Healthcare occupations of various settings. Solid office management skills and ability to assume leadership role. Ability to problem solve and identify opportunities for constructive work flow improvements.
Work History
Unit Secretary/Telemetry Technician, 11/2015 to Current
WellSpan Ephrata Community HospitalEphrata, PA
  • Receptionist and central contact for telephone calls.
  • Source of information/communication to medical staff on med/surge unit, ancillary departments and outside organizations.
  • Maintain/update patient record and transcribe physician orders.
  • Contact providers of new patient consults and schedule follow-up appointments for patient's discharge.
  • Assist in transfer arrangements of patients to other facilities.
  • Monitor telemetry patient's rhythms and report changes to nursing staff.
Mental Health Resource Coordinator, 04/2003 to 01/2013
Lancaster County Behavioral HealthLancaster, Pa
  • Provided clients with chronic, long-term mental health diagnoses case management services to maintain well-being and connection with family, physicians, providers and other community supports.
  • Managed caseload of 25 to 30 patients with Axis I and Axis II disorders and at times co-occurring substance dependence.
  • Ongoing networking with providers and continued research of mental health/community resources to engage and enhance participants lives.
Bachelor of Arts: Psychology Albright College - Reading, Pa
This resume is created in 7 minutes.
Professional Summary
Organized Medical Office Assistant with foundation in records management. Experienced in billing and collection procedures. Advanced medical terminology knowledge.
  • OASIS billing and coding
  • Billing and collection procedures expert
  • Medical terminology expert
  • Medical Terminology
  • Hospital inpatient and outpatient records
  • Records maintenance professional
  • Patient Account Representative
  • HIPAA Compliance
  • Medical Records
  • ICD-10 (International Classification of Disease Systems)
  • Records management professional
  • Familiar with commercial and private insurance carriers
Work History
Customer Service Rep, 11/2015 to 02/2017
Ciox Health Roswell, Ga
  • Receives incoming requests for information and responds to requests by opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries in a timely manner.
  • Date stamps all requests and highlights pertinent data to facilitate processing.
  • Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines.
  • Use established procedures and job aids while navigating multiple computer applications.
  • Completes release of information requests including retrieving patient s medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity; and electronically transmits medical record to processing operations.
  • Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.
  • Knowledge of the current state laws regarding fee structure, and HIPAA regulations as well as facility policies and procedures in regards to release of information.
  • Working in a collaborative team environment while meeting quality standards.

Medical Billing and Cycle Revenue, 11/2011 to 05/2015
Dr Jerome Patel Chattanooga, TN
  • Billing Patient Registration and Charge Posting
  • Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
  • Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
  • Maintained updated knowledge of coding requirements, through continuing education and certification renewal.
  • Entered orders into the EMR system efficiently and without errors.
  • Prepared patient charts accurately and neatly for the clinic.
  • Prepared patient charts, pre-admissions and consent forms as necessary.

Medical Assistant, 07/2009 to 12/2011
Comprehensive Health Services Chattanooga, TN
  • Helped physicians examine and treat patients by assisting with instruments, injections and suture removal.
  • Participated in unit based Quality Assurance Program.
  • Measure vital signs and record in NexGen, draw blood.
  • Prepare specimen for lab order.
  • Maintain office supplies.
  • Front desk duties including insurance and medical information.
  • Processing lab and doctor orders.
  • Placing work orders and entering patient demographics and insurance information.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge.
  • Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
  • Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.

Patient Care Coordinator, 05/2000
Health Essentials Medical Assistant
  • Professionally and courteously verified appointment times with patients.
  • Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
  • Prepared patient charts, pre-admissions and consent forms as necessary.
  • Determined prior authorizations for medication and outpatient procedures.
  • Pre-certified medical and radiology procedures, surgeries and echocardiograms.
  • Conscientiously reviewed medical record information to identify appropriate coding based on CMS HCC categories.
  • Initiated, performed and documented quarterly coding audits for physicians.


Cardiac Procedure Technician/Medical Assistant, 02/1998 to 06/2002
Memorial hospital/Chattanooga Heart Institute Chattanooga, TN
  • Submitted electronic/paper claims documentation for timely filing.
  • Patient Information
  • Positive Attitude
  • Medical Terminology
  • Assessed patients and documented their medical histories.
  • Assisted doctors with surgeries and non-invasive procedures.
  • Collected blood, tissue and other laboratory specimens and prepared them for lab testing.


Associate of Applied Science: Health Information Management , 2017
DeVry University - Alpharetta, GA
Health Information Health Information Technology
Associate of Applied Science: Health Information Management , 1996
Nurestrafiners - Chattanooga, TN
Associate of Applied Science: Medical Billing , 1997
Dublin School of Medical and Billing - Conyers, Ga
Chattanooga, TN, United Sates: