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This resume is created in 7 minutes.
Summary

Driven by a strong work ethic, desire to succeed, the ability to comprehend the transportation industry through 26 years of versatile experience offers a seasoned, resourceful, accomplished asset.

Highlights
  • Personable, professional customer service
  • Communication skills
  • Dependable and reliable
  • Meticulous record keeper
  • Accomplished owner-operator
  • Detail orientated 
  • DOT regulations
  • HOS expert
  • Previously held HAZ-MAT
  • Reefer, flatbed, van
  • Long haul west coast specialist
  • Air freight
Experience
US Xpress Enterprise Chattanooga, TN Dedicated Account Supervisor 1 07/2018 to 02/2020
  • Supervise 60-100 drivers on dedicated account. Monitoring for and maintaining 97% on time percentage
  • Pro actively, through tracking, tracing, phone calls, emails, recognize and communicate delivery issues, making adjustments as needed
  • Update computer using AS400 and XPM
  • Provide extended coverage for the account and on-site managers. Communicating with them any overnight issues.
Rosedale Transport Calhoun, TN Dispatcher 07/2017 to 03/2018
  • Managed 30-40 drivers, otr and local,
  • Planned, assigned, and dispatched drivers
  • Resolved problems between drivers, brokers, shippers, and recievers
  • TMW truckmate system, 
  • Earned driver's respect and retention.
Tranco Logistics Llc Chattanooga, TN Customer Service Representative / Safety Clerk 08/2015 to 12/2016


  • Entered data for billing and tracking
  • Audited trip packs for completeness. Scanned, filed electronically and hard copy.
  • Organized and audited hard copy files in VW division and billing.
  • Assisted dispatch with answering phones and drivers. Providing directions, scheduling information, rerouting around backups, getting them back on track when lost.
  • Audited, filed logbooks. Spoke with drivers about violations. Verified applicant's information.
  • Basic computer skills: word, excel, outlook, fax, scan, copy, 10-key, multi line phone
Universal Dedicated Inc Warren, MI Utility Driver VW account Chattanooga 08/2014 to 07/2015
  • As a utility driver, filled in on what ever was needed to keep the production line moving
  • Assisted  in office with keeping up with and adjusting the schedule.


Miller-Motte Technical College Chattanooga, TN CDL Driving Instructor 05/2014 to 07/2014
  • Trained students to pass the CDL test
National Freight Inc Vineland, NJ Production Line Driver 05/2013 to 05/2014
  • Using rollerbed trailers to maintain an intense production line schedule at Anheuser-Busch's Cartersville, Ga location
  • Communicating, analyzing, evaluating, information to adjust and solve problems that developed with last minute production changes.
Gateway Transportation Of Ga Cartersville, GA OTR Regional and Shuttle Driver 05/2012 to 05/2013
  • Including all the responsibilities that went with driving in an otr position, also shuttled loads from the warehouse to Budweiser plant to be put on the production line.
Lesco Logistics Chattanooga, TN OTR Driver Regional 02/2011 to 10/2011
  • Run general freight as well as on the Coke account
Transport One Sweetwater, TN OTR Coast to Coast Driver 11/2004 to 12/2007
  • Specializing in long haul division required communication, attention to detail to the various sources of information, being resourceful, time management, problem solving, thinking creatively at times, multi tasking, planning, decision making and compliance.
This resume is created in 7 minutes.
Summary

I have worked for many different companies involing custmorer service  . But my main goal is to acquire a position thats allows be to grow with an upcoming company. That I'll be able to show case my talents and utilize my outstanding customers service.

Skills
  • Team Leader
  • Reliable and punctual
  • Strong Multi-tasker
  • Strong organizational skills 
  • Effective in teams
  • Sharp problem solver
  • Fast learner 


Accomplishments

Class D “ unarmed “ License


Experience
07/2015 to 12/2015
Cashier Burger King Miami, FL
  • Provided customers with payment information and processed credit card payments and cash transactions.
  • Packed and bagged products according to customer preferences.
  • Processed credit card payments and ensured customers signed counter slips.
  • Ensured fast financial transactions to minimize long register lines. 
  • Handled approximately [25] credit and cash transactions for customers using cash registers. 
  • Assisted over [25] customers with their final purchases and operated cash registers and credit card machines.
  • Operated cash register with proficiency.
  • Greeted customers with a smile and offered them immediate and enthusiastic service.
  • Reconciled cash drawer at the start and end of the shift. 
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Effectively used items in stock to decrease waste and profit loss.
10/2011 to 01/2012
Shift Lead Checkers Miami, FL

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  • Packed and bagged products according to customer preference
  • Reconciled cash drawer at the start and end of the shift. 
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Cleaned and organized register counters. 
  • Processed credit card payments and ensured customers signed counter slips.
  • Integrated process improvements continuously to increase overall workflow.
  • Complied with all company safety procedures, policies and regulations to promote a safe working environment.
  • Mentored team members on techniques necessary to complete job tasks.
  • Regularly sought opportunities to up sell and add on additional merchandise.
  • Replenished merchandise shelves with items from the stockroom.
02/2013 to 05/2013
Hostess Blue Moon Hotel, Autograph Collection Miami Beach, FL
  • Complied with health and sanitation practices and procedures.
  • Gave every customer immediate and undivided attention.
  • Performed additional tasks to keep the dining room running smoothly.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Skillfully anticipated and addressed guests' service needs.
  • Stocked and maintained silverware, linen and condiments.
  • Ensured that tables were kept neat by clearing away dirty dishes, wiping down tables and refreshing soft drinks and water glasses.
  • Greeted new customers, answered initial questions and took drink orders.
  • Routinely checked menus to verify they were current, clean and wrinkle-free.
  • Regularly cleaned host stand and buffet area.
03/2018 to Current
Call Agent Green Solutions Solar & Renovations, LLC Miami, FL
  • Assisted customers in finding out-of-stock items.
  • Handled inbound telephone calls from interested customers.
  • Set up new accounts and listed personal, demographic and payment information in the system.
  • Made appointments with interested customers according to schedule availability.
  • Made 150-200 per day.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Resolved product issues and shared benefits of new technology.
  • Resolved product/policy issues and shared benefits of new technology.
  • Trained 3-5 new employees quarterly.
  • Communicated information to customers about product quality, value and style.
Education and Training
2008
High School Diploma Miami Central Senior High School Miami, FL
This resume is created in 7 minutes.
Summary
 
Highly efficient and well established in administrative environments that are fast-paced and challenging.
Skills
  • New employee orientations
  • Human resources audits
  • Maintains confidentiality
  • People-oriented
  • Results-oriented
  • Self-directed
  • Resourceful
  • Professional and mature
Experience
Operations Specialist | 08/2019 to Current 98 Ventures - Greenville, SC

• Utilize routing software to maximize daily driver routes
• Take responsibility for all assigned accounts
• Resolve all addresses as needed
• Determine and add all store stops
• Identify and label all stops that are not basic deliveries
• Measure cubic volume as closely as possible with the tools available
• Monitor and manage the assigned client inbox
• Export and email all Route Summary Reports for assigned accounts on schedule
• Answer the Routing Phone Line and resolve the issue or escalate to the appropriate supervisor
• Real-time monitoring of all assigned accounts and notification to the correct parties when there are issues
• Perform other related duties as assigned by manager to ensure department and company goals are achieved

Maintenance Administration Assistant | 08/2018 to 02/2019 HKA Enterprises Inc. - Duncan, SC

Maintained current knowledge of all personnel on the floor and all completed open maintenance tickets.

Tracked all changes in computer system.

Managed incoming and outgoing calls for dispatch office.

Organized files, developed spreadsheets, faxed reports and scanned documents.

Adhered to security requirements by screening visitors, updating logs and issuing temporary passes.

Human Resources Representative | 03/2016 to 01/2018 Empereon Marketing - Greenville, SC

Explained human resources policies and procedures to all employees. Answered employee questions during the entrance and exit interview processes. Assessed employee performance and issued disciplinary notices. Managed over 100 employees .Generated employee tracking reports each month. Managed communication regarding employee orientation and open enrollment for benefits. Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections. maintained personnel files according to policy and federal and state law and regulations.

Medicare Claims Processor | 10/2015 to 04/2016 Concentrix - Greenville, SC Obtained information by contacting appropriate personnel or patients. Scanned incoming documentation. Disseminated information to correct department, individual or outside location. Followed-up with insurance companies and individuals to resolve discrepancies.
Claims Verification Agent | 11/2013 to 07/2014 South Carolina department of Unemployment - Greenville, SC Answered employee questions regarding unemployment and benefits resolved any issues. Conducted interviews regarding job searches. updated claimant address changes
Customer Service Inbound Agent | 11/2010 to 11/2013 Alorica - Simpsonville, SC Collected customer feedback and made process changes to exceed customer satisfaction goals. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Built customer loyalty by placing follow-up calls for customers who reported product issues.
Human Resource Coordinator | 09/2006 to 09/2009 Maxim Healthcare - Greenville, SC Conducted new employee orientation to foster positive attitude toward organizational objectives. Directed personnel, training and labor relations activities. Conducted telephone and onsite exit interviews for all employees. Answered employee questions during the entrance and exit interview processes. Managed communication regarding employee orientation and open enrollment for benefits. Designed new employee packages and sent them via mail and e-mail.
Education and Training
Yerba Buena High School - - San Jose, CA | | High School Diploma
This resume is created in 7 minutes.
Skills
  • Excellent research skills
  • Medical Terminology 
  • Microsoft Word, Excel, PowerPoint
  • Professional demeanor
  • Organizational planning  
  • Skilled multi-tasker  
  • Dedicated team player  
  • Positive attitude  
  • Data entry
  • Documentation
  • Inventory coordination  
  • Critical thinking skills
  • Work well independently
  • Excellent communication skills  
  • Computer-savvy
  • Understands grammar  
  • Active listening skills  
  • Courteous demeanor  
  • Telecommunication skills  
  • Opening/closing procedures
  • Map reading and navigation skills
  • CPR certified
  • Customer service-oriented
  • First aid certified
  • Information documentation
  • Adaptive team player
  • Call center experience
Work Experience
11/2017 - Current Pickens County Sheriffs Office Pickens, SC
Emergency Dispatcher II - Supervisor

Answering telephones,
Communicating with the public,
Dispatching appropriate agency to those in need,
Entering data into CAD/ NCIC system,
Helping protect Police, Fire and RQ,
Saving lives

09/2017 - 10/2017 Greenville Memorial Hospital Greenville, SC
Unit Secretary - Family Beginnings

Answering telephones,
Preparing charts for the day,
Filing charts,
Entering data into the computer system,
Greeting patients

02/2014 - 10/2017 Oconee County Sheriffs Office Walhalla, SC
Emergency 911 Dispatcher II

Answering telephones,
Communicating with the public,
Dispatching appropriate agency to those in need,
Entering data into CAD/ NCIC system,
Helping protect Police, Fire and RQ,
Saving lives

01/2013 - 12/2013 Heartwarmers Seneca, SC
Customer Service
Greeting customers,
Answering telephones,
Organizing Shelves,
Unpacking new merchandise,
Operating cash register,
Opening and closing store,
Creating and delivering Flower arrangements

05/2012 - 11/2012 Blue Ridge Security Anderson, SC
Dispatcher

Answering telephones,
Contact appropriate agency to send help to those in need


11/2011 - 05/2012 Seneca Animal Hospital Seneca, SC
Receptionist

Answering telephones,
Filing charts,
Entering data into the computer system,
Preparing charts for the day,
Greeting customers,
Selling merchandise,
Operating cash register,
Opening and closing store