Dispatcher resume examples

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Skillful Dispatcher resume

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Kenneth Van Hall
Professional Summary

Safety-oriented Fire Fighting professional having more than 22 years of public and private safety experience in the planning, organizing and administration of the contemporary emergency services organization.  Possesses huge knowledge in fire administration, public relations, equipment management, budget management, and the enforcement of regulations, policies and procedures related to fire suppression, hazardous material response, rescue and emergency services.  Highly competent in assessing and eliminating risks and hazards through effective recommendations.  Well-equipped leadership and analytical skills as evidenced by ability to continuously improve fire/rescue operations and emergency medical services.  Astute interpersonal skills interface effectively with firefighters, municipal leaders, community members, key municipal stakeholders, and the general public.

Work Experience
Captain, 07/2018 to Current
Dutton Fire Department Caledonia, MI
  • Directing the development, delivery and evaluation of Fire, EMS, and Special Operations Training Programs.
  • Responsible for daily operations and service delivery reporting directly to the Fire Chief.
Live Fire Fixed Facility Contract Instructor, 03/2018 to 01/2019
International Society of Fire Service Instructors Centreville, VA
  • Responsible for planning and instructing a national credential course delivered around the United States and Canada.
Training/EMS Captain, 03/2013 to 07/2018
Delta Township Fire Department Lansing, MI
  • Directing the activities of the Training Division within the Delta Township Fire Department including the development, delivery and evaluation of Fire, EMS, and Special Operations Training Programs.
  • Directing and evaluating department EMS operations including all budget, and logistical related functions and activities.
  • Training and motivating fire department personnel as well as supervising personnel  engaged in the delivery of the Field Training Program for probationary personnel.
  • Supporting the Fire Chief by conducting a variety of studies and evaluations of fire department operations and service delivery models based on relevant industry performance measures and recommending modifications to department operations, programs and procedures including assisting with Commission on Fire Accreditation International (CFAI) Agency Accreditation. 
  • Coordinating the design and assisting the project manager with the construction of a container based Class A live fire training facility designed and constructed in collaboration with Lansing Community College.

Firefighter/Paramedic, 05/2008 to 03/2013
Delta Township Fire Department Lansing, MI
  • Supervised, evaluated, and coached probationary employees as a shift Field Training Officer. Developed and implemented a comprehensive probationary FF/PM field training program with formal daily evaluation tools.
  • Member of the Metro Lansing HAZMAT Special Operations Team functioning as the HAZMAT Liaison for Delta Township.
Deputy Fire Chief/Lieutenant/Paid On Call Firefighter, 01/2001 to Current
Cutlerville Fire Department Cutlerville, MI
  • Supervising the activities of the paid on call firefighters in the delivery of fire suppression, rescue and emergency medical services (EMS).
Senior Paramedic/Field Training Officer/SRT Member, 03/1999 to 05/2008
American Medical Response Grand Rapids, MI
  • Supervised and evaluated subordinates using a formal field-training program with daily written evaluation tools
  • Accomplished authoring a local grant, which provided tactical and communication equipment for the AMR Special Response Team.
Paramedic/Field Training Officer/Emergency Dispatcher, 07/1994 to 03/1999
Life EMS, Inc. Grand Rapids, MI
  • Supervised and evaluated new employees using a formal field-training program with daily written evaluation tools.
  • Functioned as an Emergency Medical Dispatcher, performed dispatching appropriate aid to medical emergencies including systematized caller interrogation and pre-arrival instructions.  
Bachelor of Science: Fire Safety Engineering Technology, Current
University Of Cincinnati - Cincinnati, OH

Minor in Fire Service Administration

Paramedic Certificate: 1994
Davenport University - Grand Rapids, MI

State of Michigan EMT-Paramedic

State of Michigan Paramedic Instructor-Coordinator

MFFTC Fire Officer I/II/III

Blue Card NIMS Type IV/V Hazard Zone Incident Commander/Instructor

MFFTC Fire Instructor II

ISFSI Live Fire Fixed Facility Instructor

Professional Affiliations

Society of Michigan EMS Instructor Coordinators  

Michigan Fire Service Instructors Association                                

National Fire Academy Alumnus

International Society of Fire Service Instructors - State Ambassador                    

Awards and Honors

2007 American Medical Response National Star of Life

2007 American Ambulance Association National Star of Life

2007 Michigan Association of Ambulance Services Star of Life 

The 100 Club of Greater Lansing Professional Excellence Award - 2017

Popular Dispatcher resume designs

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Job-winning Dispatcher resume

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  • Customer Service Skills
  • Reliable
  • Able to provide administrative support
  • Maintains strong client relations
  • Exceptional communication skills
  • Data entry
  • Assists in complaint resolution
  • Quick learner
  • Multi-line phone talent
  • MS Office proficient
  • Proficient in cash management
  • Creative problem solver
  • Account management
  • Ability to multitask
  • Adaptable
  • Planning and Scheduling
  • A team player as well as self-sufficient
  • Medical Terminology
Work History
HIM Analyst I, 01/2019 to Current
Universal Health Services Inc Glen Allen, Virginia
  • Reviews the paper medical chart and prepares it for the scanning process.
  • Confirms medical documents have correct patient information, correct barcode stickers and are separated and batched properly for maximum productivity.
  • Reconciles the paper charts prepped with the hospital discharge list and hospital census to verify receipt of all prepped charts and creation of the electronic chart.
  • Scans batches of both medical records and/or loose pages to create of update the electronic chart.
  • Manually indexes nonstandard documents to the correct encounter and document type.
  • Determines the readiness of the documents for the QC process.
  • Reviews the electronic medical record for verification against the paper record.
  • Performs quality control and corrects any errors that occurred during the preparation, scanning and indexing of the medical charts.
  • Generates error log and forwards to supervisor daily.
  • Other duties as assigned.
Service Representative/Office Assistant, 10/2011 to 02/2019
Sparkle Janitorial Inc/Sparkle Janitorial Service LLC. Chester, VA
  • Help to seek out new clients and open new accounts
  • Served as Point of Contact for clients
  • Communicated and maintained relationships with clients to ensure client satisfaction.
  • Verified client information and agreements. 
  • Scheduled additional contract work for client facilities 
  • Handled email correspondence.
  • Answered phone calls and took messages if necessary.
  • Assisted with paperwork filling. 
  • Performed inventory checks with all client facilities
  • Placed orders with vendors to receive the needed or requested supplies.
  • Also transported supplies and equipment to the necessary locations.
  • Performed inspections on facilities to make sure that the contracted done was up to service standard.
  • Assisted in training new employees 
  • Copied, logged and scanned supporting documentation.
Seasonal Warehouse Worker , 11/2018 to 01/2019
Amazon Ashland, VA
  • Perform job tasks in a timely fashion to ensure warehouse standards are met
  • Sorts and scans packages according to pallet and their location
  • Assists in building pallets
  • Transport and store pallets in proper location within the warehouse
  • Operate a pallet jack
  • Wraps and stages pallets for transportation
  • Load and unload trucks
  • Correctly routes pallets and packages that have been routed incorrectly
  • Assists in identifying packages and items that required problem solving
  • Inspects packages for damage
  • Sends damaged packages and items to the correct departments
  • Participates in wrap down and staging of facility at the close of shift
Patient Care Technician/Unit Secretary, 01/2018 to 08/2018
Bon Secours Health System Midlothian, Virginia
  • Monitored vital signs
  • Tested and recorded blood glucose levels.
  • Draw labs for patient testing
  • Use of AIDET
  • Performed EKG testing
  • Set up telemetry leads for patients
  • Performed bladder scans
  • Empties Foley bags, hemovacs, and Jackson-Pratt drains.
  • Provided Foley care.
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Stocked patient rooms with supplies
  • Assist in the turnover of patient rooms.
  • Helped patients move in and out of beds, baths, wheelchairs.
  • Maintained a clean, healthy and safe environment.
  • Assisted with secretary duties.
  • Also floated to several other units (Emergency Room, ICU, ICU Stepdown, Med-Surg)
Patient Transport Tech/ Department Dispatcher, 01/2016 to 01/2017
VCU Health System Richmond, Virginia
  • Also functioned as a dispatcher for my department.
  • Transporting patients to the necessary locations throughout the hospital.
  • Monitor the Teletracking system to see what tasks needed to be completed.
  • Transporting medications to the proper locations.
  • Transporting specimens to the proper laboratory locations.
  • Ensured that all safety standards were practiced at all times, taking the training classes necessary to do so.
  • Responding to medical emergencies. (code Blues) 

Clerical Duties (Dispatcher role) 

  • Handing phone calls from multiple departments in the hospital who had requests that needed to be processed.
  • Verifying patient information to ensure that it was correct.
  • Completing a daily checklist of all required tasks.
  • Maintaining a log of all the equipment for the department. 
  • Completing spreadsheets and task lists for the department that need to be sent to management.
  • Prioritizing requests made by multiple departments in the hospital but ensuring that they all get completed
  • Maintaining a log and recording details of medical emergencies. (Code Blues)
  • Monitoring the Teletracking System by prioritizing, inputting, and scheduling requests. This ensured that they are completed within a reasonable time. 

There are many times where I have to multitask as a patient transporter and as a dispatcher (performing clerical duties) at the same time.

Employer Contacts
  • Yolanda Maurice (Bon Secours Unit Manager) 

1 (804) 594 3450

  • Shalise Turner (Supervisor at VCU Health Systems)

1 (804) 241-8787

  • Melissa Watley (Supervisor at VCU Health Systems)

1 (804) 241-9626

  • Porsha Bennett (Department Manager at VCU Health Systems)

1 (804) 317-5376

  • Russell Hatcher (Supervisor at Sparkle Janitorial Service LLC / Sparkle Janitorial Inc.)

1 (804) 674-3335

  • Jennell Greene (Supervisor at Sparkle Janitorial Service LLC / Sparkle Janitorial Inc.)
    1 (804) 909-0199
  • Cynthia White (Manager at UHS)

         1(804) 237-7274

Pharmacy Technician (Currently Enrolled): Pharmacy Technician, 2019
AlliedRx Institute Of Healthcare - Glen Allen
John Tyler Community College - Accounting - Chesterfield, Virginia
J. Sargeant Reynolds Community College - Richmond, Virginia

I am part of the Phi Theta Kappa Honor Society.  

Certified Nurse Aide: Health Care, 2016
Family 1st of Virginia Healthcare and Safety Training Center - Richmond, VA
  • Trained on the proper techniques to use when caring for patients, and emphasized the importance of safety when demonstrating these techniques.
  • Trained on taking and recording vitals.
  • Trained on assisting patients with daily tasks such as bathing, dressing, grooming, feeding, ambulating,  and positioning.
  • Demonstrated these skills in a clinical setting. 
High School Diploma: General Studies, 2011
Matoaca High School - Chesterfield, Virginia

Top Dispatcher skills

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Experienced Dispatcher resume

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Tyler Kluck
Professional Summary

Upbeat individual known for courteously speaking with public callers to understand what types of services are required. A motivated Public Safety Dispatcher capable of referring communications to the proper personnel while making the best decisions in the worst situations. Considered a compassionate and hard-working professional. Highly communicative individual with the ability to remain composed in very stressful situations. An effective Public Safety Dispatcher with expertise in records management, radio communications and keeping callers as calm as possible. Strives to achieve goal of obtaining a career as a law enforcement officer.

  • Proficient in EntPortal
  • MS Office
  • Data entry
  • Highly effective communication
  • Problem-solving
  • Strong interpersonal skills
  • Community relations
  • Reporting and documentation
  • Strategic thinker
  • Mechanically inclined
  • Public Speaking
  • Conflict resolution techniques
  • Reliable
  • Honesty
  • Integrity
  • Approachable
Work History
Public Safety Dispatcher, 08/2018 to Current
Canisius College 2001 Main St, NY
  • Inputted information from all calls into the system, using Entcad, Charms, Webrici and maintaining accuracy of details.
  • Requested law enforcement, fire and ambulance services for various emergency calls, including fires and auto accidents.
  • Remained calm in very high-pressure situations and kept callers on the line until law enforcement arrived on the scene.
  • Fielded 911 emergency and non-emergency calls and determined the level of support that was needed for response.
  • 16 Hours per week.
Service Assistant, 05/2015 to 04/2018
Towne Auto 3535 Southwestern Blvd
  • Delivered paperwork from the customer service desk to the auto technicians.
  • Washed cars as courtesy to the customers after their vehicle was serviced.
  • Assisted with any pending tasks to be dealt with around the shop.
  • 24-32 Hours per week.
Security Guard, 06/2014 to 08/2017
Town of Cheektowaga 2600 Harlem Road
  • Monitored and authorized entrance and departure of employees and visitors.
  • Applied effective communication and interpersonal skills when interacting with all levels of personnel and the general public.
  • Triaged problems quickly, providing precise and clear information while working under minimum supervision.
  • Seasonal job, 24 Hours per week.
West Seneca Highway Department Laborer, 10/2015 to Current
Town of West Seneca 1250 Union Road
  • Maintained neat, clean and sanitized work areas.
  • Collected and disposed the public taxpayers refuse
  • 40 Hours per week.
Bus Washer, 06/2014 to 09/2014
West Seneca Central Schools 3300 Seneca St, NY
  • Washed exterior vehicles' body, applied top coat or polish, and detailed interior.
  • Seasonal job, 40 hours per week.
Cashier, 03/2013 to 05/2015
Tops Friendly Markets 3201 Southwestern Blvd
  • Checkout customers and bag their groceries as a cashier.
  • Assisted corralling carts and returning them to the store.
  • 22-32 Hours per week.
High School Diploma West Seneca West Senior High School - 3330 Seneca St
Associate of Applied Science: Fire Protection Technology, 2018
Erie Community College - 4041 Southwestern Blvd
Associate of Applied Science: Emergency Management Erie Community College - 4041 Southwestern Blvd
  • Member, Cheektowaga Police Explorers Advisor (2019 - Present)
  • Member, Cheektowaga Police Explorers (2013 – 2019) Held rank of Sergeant 
  • Member, Vigilant Fire Company (2015 – 2017) Held rank of Truck Room Engineer 
  • Member, Vigilant Fire Explorers (2012 – 2015) Held ranks of Lieutenant and Captain 
  • NYS Certified Interior Firefighter
  • Commercial Class B Driver License
  • Motorcycle License