• Responsible for planning and instructing a national credential course delivered around the United States and Canada.

• Directing the activities of the Training Division within the Delta Township Fire Department including the development, delivery and evaluation of Fire, EMS, and Special Operations Training Programs.
• Directing and evaluating department EMS operations including all budget, and logistical related functions and activities.
• Training and motivating fire department personnel as well as supervising personnel  engaged in the delivery of the Field Training Program for probationary personnel.
• Supporting the Fire Chief by conducting a variety of studies and evaluations of fire department operations and service delivery models based on relevant industry performance measures and recommending modifications to department operations, programs and procedures including assisting with Commission on Fire Accreditation International (CFAI) Agency Accreditation. 
• Coordinating the design and assisting the project manager with the construction of a container based Class A live fire training facility designed and constructed in collaboration with Lansing Community College.
  
  

• Supervised, evaluated, and coached probationary employees as a shift Field Training Officer. Developed and implemented a comprehensive probationary FF/PM field training program with formal daily evaluation tools.
• Member of the Metro Lansing HAZMAT Special Operations Team functioning as the HAZMAT Liaison for Delta Township.

• Supervising the activities of the paid on call firefighters in the delivery of fire suppression, rescue and emergency medical services (EMS).

• Supervised and evaluated subordinates using a formal field-training program with daily written evaluation tools

• Accomplished authoring a local grant, which provided tactical and communication equipment for the AMR Special Response Team.
  

• Supervised and evaluated new employees using a formal field-training program with daily written evaluation tools.
• Functioned as an Emergency Medical Dispatcher, performed dispatching appropriate aid to medical emergencies including systematized caller interrogation and pre-arrival instructions.  

• Help to seek out new clients and open new accounts
• Served as Point of Contact for clients
• Communicated and maintained relationships with clients to ensure client satisfaction.
• Verified client information and agreements. 
• Scheduled additional contract work for client facilities 
• Handled email correspondence.
• Answered phone calls and took messages if necessary.
• Assisted with paperwork filling. 
• Performed inventory checks with all client facilities
• Placed orders with vendors to receive the needed or requested supplies.
• Also transported supplies and equipment to the necessary locations.
• Performed inspections on facilities to make sure that the contracted done was up to service standard.
• Assisted in training new employees 
• Copied, logged and scanned supporting documentation.

• Perform job tasks in a timely fashion to ensure warehouse standards are met
• Sorts and scans packages according to pallet and their location
• Assists in building pallets
• Transport and store pallets in proper location within the warehouse
• Operate a pallet jack
• Wraps and stages pallets for transportation
• Load and unload trucks
• Correctly routes pallets and packages that have been routed incorrectly
• Assists in identifying packages and items that required problem solving
• Inspects packages for damage
• Sends damaged packages and items to the correct departments
• Participates in wrap down and staging of facility at the close of shift

• Monitored vital signs
• Tested and recorded blood glucose levels.
• Draw labs for patient testing
• Use of AIDET
• Performed EKG testing
• Set up telemetry leads for patients
• Performed bladder scans
• Empties Foley bags, hemovacs, and Jackson-Pratt drains.
• Provided Foley care.
• Maintained accurate records of patient care, condition, progress and concerns.
• Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
• Stocked patient rooms with supplies
• Assist in the turnover of patient rooms.
• Helped patients move in and out of beds, baths, wheelchairs.
• Maintained a clean, healthy and safe environment.
• Assisted with secretary duties.
• Also floated to several other units (Emergency Room, ICU, ICU Stepdown, Med-Surg)

• Also functioned as a dispatcher for my department.
• Transporting patients to the necessary locations throughout the hospital.
• Monitor the Teletracking system to see what tasks needed to be completed.
• Transporting medications to the proper locations.
• Transporting specimens to the proper laboratory locations.
  
• Ensured that all safety standards were practiced at all times, taking the training classes necessary to do so.
• Responding to medical emergencies. (code Blues) 

Clerical Duties (Dispatcher role) 

• Handing phone calls from multiple departments in the hospital who had requests that needed to be processed.
• Verifying patient information to ensure that it was correct.
• Completing a daily checklist of all required tasks.
• Maintaining a log of all the equipment for the department. 
• Completing spreadsheets and task lists for the department that need to be sent to management.
• Prioritizing requests made by multiple departments in the hospital but ensuring that they all get completed
• Maintaining a log and recording details of medical emergencies. (Code Blues)
• Monitoring the Teletracking System by prioritizing, inputting, and scheduling requests. This ensured that they are completed within a reasonable time. 
  

There are many times where I have to multitask as a patient transporter and as a dispatcher (performing clerical duties) at the same time.