Emergency Dispatcher resume examples

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Skillful Emergency Dispatcher resume

Lindsey Corona
Professional Summary

Ambitious Business professional determined to continually exceed expectations. Willing to take on added responsibilities to achieve desired results.  Self-motivated with customer service experience, seeking a challenging position with a motivated team.

Skills
  • Training programs development
  • Statistical reporting
  • Payroll administrator
  • Time management
  • MS Office proficiency
  • Workforce planning
  • Effective workflow management
  • Excellent communication skills
  • Database management
  • Excellent planner and coordinator
  • Advanced clerical knowledge
  • HRIS knowledge
Work History
HR Specialist, 04/2019 to Current
 Chewy Inc. – Goodyear, AZ
  • Evaluated timecards for accuracy on the regular and overtime hours.
  • Supported human resources staff with new hire orientations.
  • Explained employee compensation, benefits, and schedules.
  • Collaborated with department managers to assess needs.
  • Addressed and resolved general payroll-related inquires.
  • Improved project success rates with solid staff coaching, performance monitoring, quality assurance and effective problem resolution.
Inbound Queue Associate - Specialty Pharmacy, 12/2017 to 04/2019
 Aetna – Phoenix, AZ
  • Responded to customer requests via telephone and email and effectively answered questions and inquiries.
  • Answered average of 20 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information.
  • Worked directly with management, Managers, Supervisors, and Team Leads, for Pharmacy Precertification department to brainstorm, discuss strategy and mitigate workflow and Quality Assurance issues.
  • Fulfilled a mentorship role with Aetna's veterans and other veterans and/or family members of veterans, in transitioning into a new job field and/or being hired on by Aetna.
Dental Assistant, 01/2016 to 01/2017
 Pineview Aesthetic & Family Dentistry – Bellevue, WA
  • Maintained clear, organized dental records and reports.
  • Regularly attended dental society and treatment team meetings and in-service trainings to continuously learn about best practices.
  • Confirmed patient insurance benefits and checked claim statuses.
  • Maintain and acquire assets to build the practice/office.
  • Achieve budget and bonus goals.
Lead Dental Assistant, 01/2014 to 01/2016
 Fremont Family Dentistry – Fremont, WA
  • Maintain clinic's supplies, inventory, and introducing supply reps to Doctors.
  • Created treatment plans for patients, updated patients charts, and lab cases to be sent to out to the proper labs.
  • Maintain and acquire assets to build the practice/office.
  • Achieve budget and bonus goals for office and staff.
Maintenance Dispatcher, 01/2009 to 01/2012
 Forest City Enterprises – Poulsbo, WA
  • Provided high level and in depth technical support by resolving inquiries by phone, e-mail and web, in a manner and time frame consistent with department and team service levels and goals.
  • Worked collaboratively with clients, team members, implementation consultants, government contractors, and resources across the company to achieve desired results.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries.
Personnel Data Clerk, 01/2004 to 01/2009
 United States Marine Corps – Twentynine Palms, CA
  • Input data on incoming military personnel on base, which included insurance, pay rate, benefits, security clearances.
  • Helped design and create data software and programs for the military to implement for data entry for personnel records and reports.
  • Managed hundreds of accounts receivable accounts working directly with the Financial Management Office.
  • Prepared meeting minutes and edited subcontractor proposals, project punch-list, transmittals and memorandums for organizational support.
Education
Bachelor Of Science In Business: Human Resources Management, 2019
 Western Governors University Of Washington - Seattle, WA
MBA Western Governors University - Salt Lake City, UT
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Job-winning Emergency Dispatcher resume

Crystal Escoto
Professional Summary

Management Support -
Ensured smooth operations by supporting executive team.

Helpful Hospitality professional driven to cultivate exceptional service. Works effectively to address patron concerns and foster loyalty. Proven success in managing complex requests with grace and efficiency.

Work History
09/2019 to Current Concierge Foulger Pratt The Exchange At Wheaton | Wheaton, MD
  • Increased customer satisfaction by resolving unhappy residential issues such as parking
  • Handled calls to address customer inquiries and concerns
  • Participated in meetings to discuss new opportunities
  • Worked with customers to understand needs and provide top notch service
  • Completed clerical tasks such as filing, copying and distributing mail
  • Supported needs of residents with skill and efficiency
  • Resolved problems, improved operations and provided exceptional client support
  • Loaded, unloaded and moved material to and from storage and production areas
  • Maintained excellent attendance record, consistently arriving to work on time
  • Followed all policies, regulations, dress codes and schedules
  • Assisted administration and or leasing with any necessary responsibilities
  • Performed administrative duties
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
03/2019 to 05/2019 Account Manager Bentley Williams Remodeling & Design | Forestville, Maryland
  • Obtained pricing deals, negotiated contracts, solidified beneficial agreements
  • Generate sales among client accounts, including upsetting and cross-selling
  • Operates as the point of contact for assigned customers
  • Develops and maintains long-term relationships with accounts
  • Makes sure clients receive requested products and services in a timely fashion.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
  • Provided extensive support in sales, technical and business areas to key accounts
  • Elevated account management by predicting potential competitive threats and outlining proactive solutions
  • Identified key entry points to enhance market penetration and effectively analyzed data to optimize customer satisfaction and increase profitability by 10%
  • Developed highly profitable pipeline based on multiple sales penetration techniques
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction
11/2017 to 11/2018 Concierge Planned Companies | Silver Spring, MD
  • Updated the front desk's concierge book daily so that guests had access to relevant local information
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
  • Provided services efficiently and with high level of accuracy
  • Resolved service-related problems in a timely manner
  • Answered customer telephone calls promptly and appropriately
  • Delivered messages, mail and packages left for guests and hotel facilities in a timely manner
  • Systems used were centralized mail and electronic faxes
  • Determined if mail was actionable and its requirements
  • Ensured mail was recieved by the appropraite party, ensured no delays of distribution
  • All other duties as assigned
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy
  • Loaded, unloaded and moved material to and from storage and production areas
  • Handled 10 calls per hour to address customer inquiries and concerns
  • Contributed to team results in fast-paced residential environments
02/2017 to 10/2018 Night Dispatcher Drive Towing; Shayne Byrd | Silver Spring, MD
  • Answered a high volume of phone calls and email inquiries
  • Filed paperwork and organized computer-based information
  • Managed and reviewed filing and office systems
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
  • Oversaw daily office operations for staff of 3 employees.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service
  • Politely assisted customers in person and via telephone
  • Directed calls to appropriate individuals and departments
01/2017 to 08/2017 Office Manager ESCO Towing, LLC; Julio & Antonio Escoto | Silver Spring, Maryland
  • Drove the short-term and advanced promotional planning processes
  • Developed metrics and measured success in order to further penetrate the marketplace
  • Analyzed contract performance for bids, budgets and forecasts
  • Maintained up-to-date account distribution information
  • Reduced and controlled company expenses
  • Prepared program operating budgets, budget reports and other financial performance reports
  • Maintained Performance Attendance Tracking System
  • Maintained Leave of Absence reports
  • Performed a wide variety of office duties to include the coordinating of meetings, typing, filing and dispatching
  • Assisted with timekeeping to include data verification and reconciliations
  • Maintained employee files and scheduled business meetings when necessary
  • Supports auditing when required
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Improved office operations by automating client correspondence, record tracking and data communications
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
  • Compared vendor prices to ensure optimal savings
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel
  • Handled all incoming business and client requests for information
01/2016 to 01/2017 Concierge/Front Desk Signal 88 Security of Maryland | Baltimore, MD
  • Politely assisted customers in person and via telephone
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Maintained cleanliness and presentation of stock room and production floor
  • Directed calls to appropriate individuals and departments
01/2015 to 02/2016 Medical Support Assistant Montgomery Family Med Associates; Keba Brown, HR | Silver Spring, MD
  • Answered and quickly redirected up to 15 calls per hour
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation
  • Managed office supplies, vendors, organization and upkeep
  • Directed guests and routed deliveries and courier services
  • Screened applicant resumes and coordinated both phone and in-person interviews
  • Answered and managed incoming and outgoing calls while recording accurate messages
  • Opened and properly distributed incoming mail
  • Maintained a clean reception area, including lounge and associated areas
  • Appointment setting.
12/2010 to 01/2015 Medical Assistant/ Support Staff Doctors Next Door; Jannette Shamaly | Silver Spring, MD
  • Maintained accurate records of patient care, condition, progress and concerns
  • Responded appropriately to the physical, emotional and developmental needs of patients
  • Obtained information about clients' medical history, drug history, complaints and allergies
  • Scheduled medical appointments
  • Performed clerical duties, such as word processing, data entry, answering phones and filing
  • Maintained a clean, healthy and safe environment
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to Management
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
  • Appointment setting and other related duties
12/2006 to 12/2010 Customer Service Manager ATT Towing, LLC; Sergio Escoto | Silver Spring, Maryland
  • Answered a high volume of phone calls and emails inquiries
  • Filed paperwork and organized computer-based information
  • Maintained appropriate filing of personal and professional documentation
  • Sourced and ordered office equipment and supplies
  • Investigated and resolved customer inquiries and complaints in an empathetic manner
  • Maintained accurate records of past due customer account activity
  • Adhered to all confidentiality requirements at all times
  • Facilitated inter-departmental communication to effectively provide customer support
  • Politely assisted customers in person and via telephone while assuring and maintaining effective business relationships externally and internally
  • Communicated with vendors regarding back order availability, future inventory and special orders
  • Supports the Business Owner in superior customer service experiences
  • Provided an elevated customer experience to generate a loyal clientèle
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems
  • Implemented innovative programs to increase employee loyalty and reduce turnover
  • Performs other duties as assigned
  • Devised and published metrics to measure organization's success in delivering world class customer service
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes
12/2000 to 12/2006 Office Executive Manager Aggressive Towing and Transport, LLC; Julio Escoto | Silver Spring, Maryland
  • Processed accounts payable for 3 employees.
  • Entered financial data into the company accounting database to be verified and reconciled
  • Generated invoices upon receipt of billing information and tracked collection progress
  • Tracked financial progress by creating quarterly and yearly balance sheets
  • Introduced new and efficient accounting, financial and operational systems
  • Streamlined daily reporting information entry for efficient record keeping purposes
  • Managed and responded to all correspondence and inquiries from customers and vendors
  • Established a QuickBooks accounting system to reflect accurate financial records
  • Entered financial information and payments to guarantee that employees and vendors were paid accurately and on time
  • Reconciled company bank, credit and line of credit accounts
  • Communicated with customers to identify and resolve outstanding payments
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets
  • Streamlined bookkeeping procedures to increase efficiency and productivity
  • Performs and provides other duties as assigned
Skills
  • Dependable, Hard Worker
  • Exceptional Interpersonal Communication Skills
  • Excellent Time Management skills
  • Proficient in MS Office Products: Work, PowerPoint and Excel
  • Self Motivated
  • Strong Organizational Skills
  • Ability to prioritize while paying attention to detail and meeting deadlines
  • Ability to perform in a fast paced environment while multitasking
  • Adherence to high customer service standards
  • Inventory control
  • Appointment Setting
  • Guest accommodations
  • Reporting capabilities
  • Vendor interaction
  • Recordkeeping
  • Scheduling
  • Customer Service
  • Documentation
  • Administrative support
Education
2004 Associate of Arts | Business Administration University of Phoenix, Phoenix, Arizona
Bachelor of Science | Business Administration And Management American InterContinental University, Schaumburg, IL
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Experienced Emergency Dispatcher resume

Larry Larson
Summary

Law Enforcement, Hospitality, and Golf background.

Experience relevant to this position;

2 years as a Curbside Bellman at Wynn - Las Vegas.

5 years as an "A & B Caddie" at Town & Country Country Club - St. Paul, Minnesota.

7 years working in the Pro Shop, Starter, and Cart/Bag room at Marriott's Rancho Las Palmas Resort - Rancho Mirage, California.

2 years service as a Curbside Bellman @ Wynn Las Vegas.

23 years of service to the public as a Police Officer and Sergeant. Including Community Oriented Policing, Supervision, and School Resource Officer duties.

9 years experience in Independent Contract Armed Security/Executive Protection.

12 years experience in the Hotel/Hospitality/Golf Industry with Marriott International Hotels. Supervisory and Management. (Bell Captain, Guest Services Manager, Outside Golf Operations)

Highlights

  • CPR/AED/First Aid Certified
  • P.O.S.T. Advanced Police Officer Certificate
  • FEMA Incident Command System Certificate
  • FEMA Ethics Certificate
  • Medal of Valor recipient
  • Accurate, discrete, effective communicator
 
  • Entry/Intrusion Alarm System experience.
  • Multiple platform CCTV Security Systems experience.
  • Working knowledge of Microsoft Office software programs
  • Raptor Guest Entry System Certified
Accomplishments
 
SANTA BARBARA POLICE DEPARTMENT:
Recipient of numerous awards in Law Enforcement Excellence:
 
The H. Thomas Guerry Medal of Valor for Heroism in the line of duty.​
The Santa Barbara Soroptomists Club Award on Crime Prevention for significantly lowering Community Level Violent Crime.
The Santa Barbara Citizens Council on Crime Award of Excellence in Law Enforcement for bringing the community and Police Department together by promoting the Community Oriented Policing Philosophy.
 
 
 
​
Experience
Sergeant Apr 2009 to Sep 2017
 Academy School District 20 Public Safety and Security － Colorado Springs, CO
Supervision of several employees.Develop policies and procedures for a Safe and effective District-wide Policing Program which included a "Secure Campus" philosophy during operating hours. Responsible for monitoring building entry and exit of students and guests to ensure the Safety and Security of over 24,000 Students. Implement Student Safety Programs and Procedures. Patrol and Protect ASD20 Assets.
 
​
Police Officer Aug 2006 to Apr 2009
 Indio Police Department － Indio, CA
Patrol Officer, Crime Scene Investigator, DUI Enforcement Officer, Youth Community Program Mentor
​
Police Officer and 911 Dispatcher Dec 1994 to Sep 2006
 Santa Barbara Police Department － Santa Barbara, CA
Promoted Community Oriented Policing philosophy and maintained a positive relationship between the Police Department and the local community.
Liaison between the Police Department and the Downtown Business Association
Liaison between the Police Department and the Santa Barbara City Council
​
Bell Captain / Guest Services Mgr / Golf Attendant Aug 1982 to Jan 1995
 Marriott Hotels International － Rancho Mirage, California

Provided all Resort Guests with Excellent 5 Star Service and Experiences.

Recruited, Trained, and Mentored both experienced new employees in the Marriott Standards of Excellence. Supervised a Staff of 40 Team Members.
Education
Associate of Arts, Administration of Justice College of the Desert － Palm Desert, CA, USA
CAPOST 830.6(a)(1), Criminal Justice Santa Barbara City College － Santa Barbara, CA, USA
Criminology Degree-Crime Scene Investigation, Criminal Justice Cal State Long Beach － Long Beach, CA, USA
References
  • Ken Jarner - Co-worker @ Wynn Las Vegas
  • Cell: (702)275-1206

  • John Billesbach, Sergeant
  • Academy School District 20 Public Safety and Security
  • Office: (719)234-1833
  • (Co-worker @ ASD20)
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