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Dedicated Transportation Operations Manager qualified in data management and anomaly-based analytics. Improves efficiency through effective management, strategic scheduling and streamlined operations.
Fleet Owner/Opperations manager, 02/2008 to Current
  • Leading a team of fleet managers ranging in truck count from 25-60 each.
  • Setting/Achieving weekly/monthly goals for revenue miles per truck and driver turnover helping SOLO SBU revenue/miles increase.
  • Decreasing accidents/CSA points monthly to under 20 total.
  • Team building and coaching to educate employees to better their success and the company.
Fleet Manager, 02/2008 to Current US Xpress Enterprises
  • Manage a fleet of fifty to sixty Over the Road, Tour and Regional trucks.
  • Achieving weekly mile/revenue goals while ensuring the continuation and enhancements of freight service.
  • Handle all driver concerns including, but not limited to; payroll, vacation and home-time, hours, logbooks, etc.
Sales Support Specialist, 05/2007 to 02/2008 Con-way Freight
  • Coordinated with a group of National Account Executives finding and setting up new customers with in house system.
  • Provided pricing and fielded questions/concerns to over forty accounts in a high volume facility.
  • Compiled daily reports for customer review, including freight scheduling, monitoring and tracking.
Logistics Coordinator, 11/2002 to 02/2007 Exel Transportation
  • Coordinated all inbound/outbound freight scheduling for Miller Brewing of Fort Worth, TX, which included creating and dispatching of load tenders for over thirty carriers using the in-house company transportation system.
  • Monitored carrier performance and provided customer with a daily tracking and tracing report to show pickup and delivery information.
  • Negotiated rates and pricing with carriers.
  • Provided additional support to other coordinators and customers as needed.
Education and Training
High School Diploma: General, 1997 Clintondale High School Clinton Twp, MI Knowledgeable in the use of the Internet and MS Office/word/excel. Well versed using AS400 technology.  Management training in coaching and HR respsonablities
AS400, Coaching, delivery, dispatching, drivers, Focus, team building, MS Office, office, payroll, pricing, safety, scheduling, Answer phones, transportation
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Experience individual seeking to gain a challenging position where I will apply my leadership skills & prior experiences to advance within a growing company. I've been in customer services industry for six years. I have a number of skills that have allowed me to advance in an office setting working with a diverse group of people.
  • Bilingual-English/Spanish
  • Strategic Thinking
  • Familiar with Word, PowerPoint & Excel
  • Strong Communication Skill
  • Inventory Control
  • Quick Learner

  • Procedure Development
  • Leadership Abilities
  • Conflict Resolutions
  • Payroll Support
  • Fleet Management
  • Good Listening Skills
Bolmer Restorations October 2017 to January 2018 Collections
Las Vegas, NV
Responsible for submitting & collecting Mitigation & Asbestos on invoices submitted. Kept in contact with homeowner through out the process. Submitted photo reports, humidity reports, & content inventory when requested by adjuster.
Truline Corporation December 2015 to August 2017 Dispatcher
Las Vegas, NV
Communicate effectively both verbally and in writing with leads, customers and operation term. Assisting with breakdowns, booking hotel rooms and updating customer on delays and estimated time of arrival. Tracking drivers to ensure all orders are accounted for and loads are running on time. Monitor events taking place during my shift, related pertinent information to the next dispatcher. Completed accident reports as needed, inventory control, and stay in communication with vendors, receiving and management.
Pure Plumbing August 2012 to December 2015 Scheduling & Fleet Manager
Las Vegas, NV
Handled daily operations to make sure schedule was running smoothly all day & make changes as needed. Manage shop equipment, tools and inventory on parts and supplies. Maintained up to date maintenance, registration and records on company fleet.Monitored daily revenue and performance from office staff, technicians in the field and general operations. Assisted with processing payroll, booking appointments, issuing purchase orders and planning as needed. Provide Phenomenal service and communicate with customer regularly to insure they have the best customer experience.
Education and Training
Adult Education High School 2018 High School Diploma: General Studies Las Vegas, NV, U.S.A.
Arbor View High School General Studies Las Vegas, NV, U.S.A.
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Professional Summary
Management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment.  Results-driven planning and operations management professional with exceptional communication, problem solving and leadership skills. Decisive and effective production manager skilled in leading cross-functional teams to meet customer demands and deadlines.
  • Team leadership
  • Self-motivated
  • Strong verbal communication
  • Microsoft Outlook, Word and Excel
  • Customer-focused
  • Inventory control
  • Organized
  • Risk management processes and analysis
  • Certified Forklift Operator
  • Backhoe loading
  • OSHA standards and codes
  • Protective equipment
  • Team oversight
  • Program activities
  • Safety courses
Work History
12/2015 to Current
Fleet Manager Canteen Fremont, Ca
  • Manage, service and repair 82 delivery trucks, 27 service vans and 12 company cars.
  • Main point of contact with ARI our national Fleet Management Company Manage the use of all company gas cards Manage all FastTrack transponders Schedule all PM's, and Smog and Opacity Tests Onsite day to day repairs on all Trucks, Vans and cars.
  • Minimized damage and repair costs through careful management and preventative maintenance.
  • Took corrective action in the case of accidents and delays to minimize extra expenses.
12/2013 to 01/2015
Safety Manager Canteen Fremont, Ca
  • Lead a safety committee during meetings.
  • Oversee all safety procedures are being used in multiple departments.
  • Make sure all eyewash stations are functional and the saline is not expired.
  • Check to see that all ladders are hung or strapped in the upright positions and that all forklifts and pallet jacks are inspected daily to ensure safe operation.
  • Train, test, and certify employees to operate the forklifts and electric pallet jacks.
  • Oversee that all SDS and Policies and Procedures binders are up to date and placed in the proper Right To Know displays located throughout the building.
  • Deliver vending machine products at various Business locations in the bay area Report in with Route Managers for daily route schedule Inventory product on trucks weekly Correspond with customers regarding snack refunds or questions/concerns pertaining to snacks/drinks and machines.
02/2011 to 02/2013
Warehouse Supervisor ARAMARK Refreshment Services Fremont, Ca
  • Supervise a warehouse crew of 6 to 10 employees as well as check to make sure orders are picked properly for the CSR's to load and deliver for the next day.
  • Pick products from pick lists, operate stand up and sit down, electric and gas forklifts.
  • Create purchase orders for ordering from our various suppliers via e-mail or by phone for products such as coffee, water, soda, snacks, candy, and food etc.
  • Make sure product is being rotated properly by date.
  • Hold monthly warehouse meetings to go over safety, and equipment issues to insure a safe work environment.
  • Work closely with Route Sale Managers, Business Development Managers and the Customer Sale Associates to keep up with any customer changes and product changes from suppliers.
07/2010 to 01/2011
Customer Service Representative Aramark Refreshments Servies Fremont, Ca
  • Establish and maintain relationships with customers as well as increasing base business sales Manage customer challenges and opportunities Stay up to date on product changes, promotions, etc.
  • Initiate contact with customer, including client surveys and issue resolution Works with account managers and service team to meet customer expectations Works with the warehouse team pulling product and rotating new product to stay up to date And pickup product that is not in the warehouse and deliver where need be the warehouse, etc.
  • Scheduled weekly inventory pickups and deliveries with vendors.
11/2006 to 05/2010
Route Relief Driver Aramark Refreshment Services Fremont, Ca
  • Deliver vending machine products at various business locations in the bay area
  • Report in with Route managers for daily schedules
  • Inventory product on truck weekly
  • Correspond with customers regarding snack refunds or questions/concerns pertaining to snacks/drinks and machines
02/1999 to 10/2006
Sewage Foreman / Customer Service Harry Clark Plumbing and Heating Inc Oakland, CA
  • Filled pipe systems with water and air to determine whether the system was leaking.
  • Trained and supervised all incoming employees.
  • Installed valves, hangers, supports and flanges inside piping systems.
  • Assembled and installed a variety of valves and fittings.
  • Repaired steam, drainage and sewer lines.
  • Inspected structures to avoid any obstruction and delays throughout the project.
  • Cleaned sewer lines with drain cleaning equipment.
06/1993 to 01/1999
Pressman Operator Vertis Communications San Leandro, CA
Cal OSHA Safety Certification First Aid/CPR Certification
High School Diploma: Castlemont High School - Oakland, CA
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Professional Summary
To pursue a career in the management field that will further enhance my skills and experience. I have extensive knowledge in the Transportation and Logistics field that will allow me to reduce cost, while still achieving maximum profitability.
  • DOT regulations
  • HAZMAT training
  • Proficient in MS Office
  • Well Organized
  • Analytical Thinker
  • Pricing Analysis
  • Market Analysis
  • Multi-tasking
  • Process improvement
Work History
Pricing Analyst, 09/2012 to Current
USA Truck Inc. Van Buren, AR
    • Responsible for pricing all of the truckload business for area's of the midwest, southeast, southwest, and western United States.
    • Managing the bid process from start to implementation, which includes, pricing lanes that fall within our network parameters, working with sales and our legal team on contract issues, working with operations on capacity restraints and needs, and finally working with our pricing administration group to make sure rates and accessorials are published accurately.
    • Analyzing our network and lanes to ensure good lane flow, proper balance, and lane profitability.
    • Created and analyzed customer profitability and loss reports and communicated final results to management.
Intermodal Ramp Manager, 09/2010 to 08/2012
USA Truck Inc Van Buren, AR
  • Planned and dispatched loads for local Intermodal fleet as well as local drayage providers in Dallas-Fort Worth/Houston area.
  • Worked with the sales team to find and implement new back haul intermodal lanes to offset the empty cost back to our head haul markets.
  • Responsible for controlling equipment cost by keeping track of container locations and making sure customers are turning the boxes in a timelymanner.
  • Controlling storage cost at the ramps by making sure delivery appointments are set within 24 hours of grounding.
  • Created new revenue streams through finding and booking backhaul lanes back to our origin ramps for our regional drayage fleet.
Area Service Manager, 12/2002 to 09/2010
J.B. Hunt Transport Inc Lowell, AR
  • Plan or pre-plan the delivery of freight to ensure on time service for the customer.
  • Managed asset utilization to ensure maximum efficiency as driven by customer needs.
  • Coordinated with maintenance support personnel to manage service of all account equipment while maintaining customer-driven service expectations.
  • Developed and implemented cost reduction measures, ensuring maximum profitability and cost-minimization.
  • Received ' Monthly ASM MVP Award for May, June, & August 2005 Received ' Flt Mgr Monthly Safety Award for July 2001.
Fleet Manager, 04/2001 to 12/2002
J.B. Hunt Transport Inc Lowell, AR
  • Made sure all drivers were operating safely and legally according to DOT regulations as well as J.B.
  • Hunt's safety policy.
  • Implemented training courses for all drivers on a monthly and quarterly basis to insure they would stay sharp and safe while on the road.
  • Dispatched drivers on there loads insuring they had all information needed to service our customer's needs efficiently and profitably.
Automotive Planning Mgr, 03/2000 to 04/2001
J.B. Hunt Transport Inc Lowell, AR
  • Serviced the GM account to insure 99% on time service for JIT freight.
  • Worked with customer to insure all trailer pools were accurate and being turned on a regular basis.
  • Worked with the driver's to insure they had all information needed to safely service each customers load according to their service agreement.
Rating Analyst, 11/1998 to 03/2000
J.B. Hunt Transport Inc Lowell, AR
  • Priced lanes for our contract and tariff customers
  • Audited daily loads for specific customers to ensure rate accuracy
  • Worked with operations, sales, and finance in the implementation of new rates as well as updating current rates and accessorials.
  • Worked with our information systems group to help identify needs for more automated processes and improvements.
Billing Specialist, 02/1996 to 10/1998
J.B. Hunt Transport Inc Lowell, AR
  • Responsible for billing over $3 million in revenue a day.
  • Worked to insure 100% accuracy on every freight bill.
  • Achieved a 28% increase in revenue collected within 30 days due to a reduction in billing and rating errors.
Molding Tech, 10/1990 to 08/1995
Electro-Related Products Inc Lavaca, AR
  • Created plastic parts for heating and air conditioning units by using a 550 degree molding oven.
University of Arkansas - Fayetteville, AR
Westark Community College - Fort Smith, AR
West Memphis High School - Memphis, AR