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Summary

A High energy, enthusiastic and dependable individual with management experience and exceptional people skills. Versed in Cornerstone and Avimark Software.

Experience
08/2016 - 02/2019
Amazon Austin, TX Logistics Coordinator
  • Collaborated with Management on implementing fluid loads
  • Updated and managed Geo codes in Amazon Navigation app
    with support from the logistics dept.
  • Executed proof of concept implementations to validate Amazon
    locker needs
  • Verified package count for routes while adhering to company
    standards.
  • Forecasted manpower requirements based on daily workload and
    company targets.
01/2015 - 07/2016
Heart of Texas Veterinary Specialty Center & 24 Hour Emergency Center Round Rock, TX CSR
  • Greeting and handling distressed clients with compassion
  • Checking in, out and Scheduling for 5 Dr. Specialty Hospital
  • Maintains front desk during evening EC hours, Balances cash box daily for accuracy
  • Entering clients and patients in Cornerstone software in a timely manner and organizing patient records and charts for Doctors
  • Set up appointments for checkups and scheduled veterinary consultations and surgical visits
06/2011 - 11/2013
Best Vet Austin, TX Receptionist
  • Responsible for answering multiple phone lines, scheduling appointments and surgeries, taking accurate messages.
  • Prepared and maintained medical records and EC reports.
  • Performed timely check in and check out of patients to maintain a smooth flow for the Doctor.
  • Managed financial agreements and  payment schedules for clients.
  • Responsible for dispensing and ordering of Meds and Office supplies.
04/2009 - 04/2011
Wells Branch Pet & Bird Clinic Austin, TX Office Manager
  • Overseeing the daily operations and addressing client/pet concerns.
  • Managing and scheduling staff, Interviewing and training.
  • Maintaining and ordering of all supplies and inventory.
  • Checking and responding to client emails and keeping company pet portal updated.
Education and Training
1991
Johnson & Wales University Providence Campus Providence, RI, United States BBA: Business
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Professional Summary

I have a desire to continue with the career of office manager, to hone my skills and evolve my talents.

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. I am able to handle a high call volume with patience and attention to detail while being quick, but also making sure the consumer feels the most important at that very moment and not as if they are being rushed off the phone. I am friendly not only to customers, but also my team of co workers and management.

Skills
  • Office management
  • Teamwork
  • Customer service
  • Exceptional communication skills
  • Quick learner
  • Credit card processing
  • Excellent phone skills
  • Basic computer skills
  • Strong
  • Team player
  • Proficient in cash management
Work History
Office Manager , 07/2019 to 03/2020
DaBella Exteriors LLC Kent, Washington
  • Worked with sales representatives to ensure new sale were entered in correctly on all paperwork, also ensuring paperwork was turned in, in a timely manner
  • Data entry for new sales, including inputting documentation and verifying that documentation was entered correctly
  • Communicated with customers from the start of their project, to the end, ensuring a positive experience
  • Troubleshooting when issues arise, working with installers and other departments to resolve issues
  • Keeping new hire paperwork organized and sent to the appropriate departments
  • Oversaw appointment scheduling and itinerary coordination for both customers and installers
  • Assisted in the training process of new installers/Sub contractors
  • Staying in contact with all departments and working to adapt to changes
  • Managing the look and feel of the office, ensuring cleanliness, ordering products as needed
Project Coordinator, 09/2018 to 06/2019
Alside Supply CenterTukwila, WA
  • Kept projects on schedule by managing deadlines and adjusting workflows as needed
  • Built strong relationships with internal and external stakeholders and devised strategies, initiatives, and events promoting products and services
  • Liaised between dealer facility and install department, facilitating communications and keeping appropriate parties updated on project developments
  • Managed install schedule for Puget sound area for windows and siding project. Ensuring installers performed jobs efficiently and professionally
  • Spoke to all 4 dealers daily and at least 15 customer calls per day providing updates on their scheduled install
Consumer Sales, 05/2008 to 07/2017
Princess CruisesSeattle, Wa
  • Provided customer service over the phone on inbound calls for nearly 9 years
  • Worked directly with customers and assisted them in booking their cruises, securing air travel and also insuring that their questions were answered. Built relationships with travelers and travel agents with their bookings
  • Being responsible for taking payments properly and securely over the phone. When possible, helping customers input payment information online
  • Able to work with other departments when needed to provide a well rounded and exceptional customer experience
Customer Service, 03/2006 to 04/2008
ConvergysSalt Lake City, Utah

I worked for Convergy's contract Direct tv. I assisted customers with both setting up appointments for satellite install, setting up packages, sales and technical support.

Education
High School Diploma: 1994
Rockdale County High School - Conyers, GA
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Professional Summary
Skilled ECO Senior Import Coordinator with experience in the Customer service  industry. Familiar with Data management, importation of documents, Scanners, PDF, Microsoft Office, Microsoft outlook, and Internal systems used to clear freight for customs.
Skills
10 key

Microsoft Word

Microsoft Excell

Customer Service Skills

De-Escalating Skills

Can type 55 words a minute 

Multi-task with over 5 system at once

 

 

Strong Verbal Communication

PDF filing

Self-Motivated 

Dependable

Task Managing

 

Work History
Sr. ECO Import Coordinator, 05/2016
FedEx Trade Networks Transport & Brokerage Springfield, MO

I use many different computer systems back and forth assisting customers by providing or obtaining documentation and information so imported international shipments can clear customs. 

 I was originally hired to be a prevent agent: where you try to obtain documents or information before a shipment comes into the United States, however because of my success rate and how well I achieved my goals in such in short period of time, I was promoted to be a Cage agent. A cage agent is where you obtain documents or needed information but the shipment has already reached the United States and is in a holding section in the port hub. We have 5 business days to obtain the needed information before the shipment is sent back to the shipper. So with this being said you deal with particular "hot" shipments or situations where the recipient needs their shipment as soon as possible.  

Customer Service Sales Email Representative , 07/2015 to 04/2016
Communication Solutions, LLC Springfield, Missouri, United States

With Communications Solutions I was in a job position where I would use two computer screens with 2 email chats opened at once, assisting two customers at the same time. 

I would have to look up their billing statements for the following:

* Internet with CenturyLink

*DirecTV

*Verizon Wireless 

I would also have to pitch or try to sale new promotions for CenturyLink, DirecTV, and Verizon Wireless while I was assisting them their billing. 

Train Conductor Manager, 02/2015 to 07/2015
Polo Express Springfield, MO

With Polo Express it was a fun job with kids but with a lot of responsibilities. 

Polo Express was a Train that you and your child could ride in the mall for a certain price. For this job I did the following: 

* I would have to check all safety procedures and system analysts on the train before it ran.

* I would have to open the drawer and count the money tracking it and submitting it at the end of the day to the Owner. 

* I had to drive with kids on board at a certain speed watching for pedestrians walking to and fro in the mall. 

* I also had to do inventory

* I had to do the training for new employees

* I also had to arrange schedules for 3 people and had to cover if someone was sick or had to leave early. 

Education
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Professional Summary
Results-oriented Analyst with a track record of success improving employer's competitiveness and performance through collecting, reviewing and analyzing information.
Skills
  • SAP
  • Microsoft Excel
  • Sharepoint 
  • Workflow analysis
  • Brand management

Work History
Medline Industries, Inc. Distributed Products Pricing Analyst | Northfield, IL | July 2016 - Current
  • Managed customer pricing; working with vendors on all non-Medline items.
  • Resolved pricing misalignment's through analysis and reported findings to sales team.
  • Performed weekly White Glove 40 day look ahead analysis of 1000 lines on all pricing changes.
  • Identified future issues through trending analytics.
  • Established and maintain relationships with Medline sales reps, and vendors through customer pricing accuracy.
  • Analysis of daily price assurance files within purchasing groups. Provided in-service calls to new accounts transitioning through implementation.
Cutler Law Group, Ltd. Administrative Assistant | Chicago, IL | November 2015 - June 2016
  • Directed administrative functions for the directors, principals, consultants and key managers.
  • Assisted in editing employee discrimination documents during discovery.
  • Input electronic files into an online database while also maintaining an organized red well hard copy system.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
  • Developed and maintained alert system for deadlines.
Howard Orloff Imports Import Analyst | Chicago, IL | June 2011 - May 2013
  • Determined the most cost-effective procedures and routes for shipments.
  • Received all imported goods and checked product condition and count.
  • Gathered, logged and monitored all shipping data.
  • Managed shipment schedules to maximize productivity and cut costs.
  • Interviewed and worked closely with OEM vendors to acquire and develop desired products.
850 AM Associate Producer Intern | Chicago, IL | August 2015 - November 2015
  • Incorporated product advertisement sound bites into shows in innovative ways.
  • Managed news sections through companies social media sites. 
  • Served as the primary point of contact for incoming media calls, including requests for meetings and interviews.
  • Created interactive digital presentations for executives.
Lettuce Entertain You Enterprises Retail Marketing Intern | Chicago, IL | May 2014 - September 2014
  • Cultivated and managed relationships with key clients, vendors and community partners.
  • Learned business strategies at weekly seminars from architects, lawyers, accountants, and owners.
  • Operated managerial positions within LEYE's original restaurant, RJ Grunts.
  • Built a concept restaurant created from business strategies seminars and presented to upper management.
  • Reviewed and edited blog posts to guarantee high content quality.
Education
Bachelor of Science English minor in Business & Economics University of Illinois at Urbana-Champaign Champaign, IL | 2015
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Professional Summary
Driven Administrative Assistant adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency and achieve organizational objectives. Offering versatile office management, planning and problem solving skills.
Skills
  • Professional Personal
  • Advanced clerical knowledge Meticulous attention to detail
  • Advanced MS Office Suite knowledge Deadline & results-oriented
  • Business writing Time management
  • Report writing & development Critical thinker
  • Proofreading & understands grammar Works well under pressure
  • Project planning Resourceful
  • Schedule management Dedicated team player
  • Executive presentation development Strong communication & interpersonal skills
Work History
WATER & WASTE DEPARTMENT Administrative Assistant | Winnipeg, MB | March 2015 - Current
  • Manages work flow for the Manager by processing all mail, correspondence and requests; receiving and screening incoming requests; responding to routine inquiries; determining priority and forwarding appropriately Prepares letters, memos, reports, spreadsheets, and graphic presentations Prepares and organizes presentation materials for a variety of meetings; schedules and arranges meetings, develops meeting agendas, takes notes, prepares minutes and tracks outstanding actions Develops and maintains filing, tracking and forwarding systems to ensure appropriate action Researches, compiles and collates information in preparation of reports, correspondence, and responses to various requests, both of a routine and confidential nature Assists in the financial management for the Division, including monthly review of budget reports, compiling statistical information, and maintaining petty cash Assists in the development of divisional business plans, policies and procedures.
WATER & WASTE DEPARTMENT Winnipeg, MB | December 2013 - March 2015
  • Provided administrative support for the Safety Officer, Safety Technicians, and Payroll and Timekeeping related to Workers Compensation Entered injury report data into the Health and Safety Module on the PeopleSoft system Reviewed and entered Workers Compensation claim forms Processed weekly time sheets for Payroll and Workers Compensation claims Recorded and maintained the tracking systems for safety talks, Safety Committee meetings and the Respiratory Protection Program PLANNING, PROPERTY & DEVELOPMENT DEPARTMENT | DEVELOPMENT & INSPECTIONS DIVISION.
Housing Support Clerk | Winnipeg, MB | October 2012 - December 2013
  • Answered incoming calls for the Building Inspections Branch, and scheduled all calls for inspections to appropriate areas within the City Typed orders, certified and registered mail and By-law violations using Word, AMANDA and Excel and distributed appropriately.
WESTERN GLOVE WORKS Import & Production Planning Assistant / Customer Service Representative | Winnipeg, MB | July 2011 - October 2012
  • Assisted the Import Specialist and Production Analyst with administrative duties such as updating the delivery schedule for new shipments, processing customs clearance documents, planning garment production for upcoming seasons, and preparing production reports Dealt with a variety of customers via phone and email with online store inquiries.
Education
Management Development Red River College Winnipeg, MB | 2016 Management Development Covered a wide range of management-related disciplines including communications, leadership, organizational behaviour and ethics.
Interests
City of Winnipeg Charitable Fund (CWCF) Employee Campaign Assistant / Executive Secretary | 2015 - Current Promote awareness in the Department and encourage participation in the fund; plan department and city wide events Seek employee contributions via bi-weekly payroll deduction, in support of the CWCF, the United Way, or a registered charity of the donor's choice in Manitoba Participate and take minutes at CWCF Executive Committee Meetings
Additional Information
  • VOLUNTEER EXPERIENCE City of Winnipeg Charitable Fund (CWCF) Employee Campaign Assistant / Executive Secretary | 2015 - Current Promote awareness in the Department and encourage participation in the fund; plan department and city wide events Seek employee contributions via bi-weekly payroll deduction, in support of the CWCF, the United Way, or a registered charity of the donor's choice in Manitoba Participate and take minutes at CWCF Executive Committee Meetings
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Professional Summary
Results-driven, dedicated and highly accomplished professional with over 15 years of extensive and diverse experience in global trade with expertise in: import/export trade compliance, global logistics/supply chain operations, production management, and international banking. Project leader with a track record of successfully completing critical milestones and delivering project assignments on time. Demonstrated success with leadership skills as well as exceptional organizational skills to thrive in a fast-paced environment. Self-motivated, detail-oriented, and analytical. Excellent cross cultural verbal and written communication abilities with fluency in English, Cantonese, and Mandarin.
Core Competencies
Import/Export Documentation Certified Customs Specialist (CCS) First Sale for Export Valuation Supply Chain/Logistics Operations Harmonized Tariff Classification (HTS) SOP/Policy/Procedure Development ISA & Focused Assessment Audit Internal Risk Assessment Review
  • Global Logistics Arrangement Import Security Filing (ISF)
  • Post Summary Correction (PSC) Customs Trade Compliance Training
  • Landed Cost Analysis Contract Negotiation
  • Export Admin Regulations (EAR) Free Trade Agreement (AGOA/QIZ)
Work History
Sr. Manager, 03/2017 to Current
Targus Anaheim, CA
· Manage daily logistical operation flow of goods with a concentration on customized service (priority routing, re-routing, expediting, and tracking) to meet expected lead times. · Accountable for global transportation activities to ensure efficient and economical delivery of goods. · In charge of selecting carriers and freight forwarders, qualification, as well as price negotiating to obtain optimum rates, and service performance evaluation. · Play active role in identifying and pursuing continuous improvement opportunities; coaching, monitoring and building a diverse and high performing supply chain team. · Collaborate directly with various management levels across functions and regions to identify root causes for process improvement opportunities. · Execute and maintain revisions to ensure vendors and service provider SOPs procedures are updated as needed. · Implement and develop an electronic record keeping process to eliminate paper printing costs. · Oversee all customs entry transactions to ensure import/export processes are in compliance with U.S. Customs regulations or legal requirements. · Perform quarterly reviews on reports downloaded from ACE portal to identify potential errors on entries that may require filing PSC and implementing improvements to current compliance procedures. · Verify daily/periodic monthly statements to ensure correct duties/taxes are appear on the ACH statements. · Responsible for researching similar product rulings in CROSS and assign appropriate classifications for import goods and proper Schedule B number for export. · Advise business units on alternate product design or sourcing options to minimize import duties as applicable; maintain global HTS classification master database. · Establish and evaluate working relationships between the suppliers and freight forwarders to resolve any concerns related to in-bound and out-bound logistics.
Trade Compliance Manager , 01/2010 to 03/2017
PacSun Anaheim , CA
· Managed the First-Sale for Export valuation programs and saved over $885k in customs duties (2016). · Successfully enrolled the company into an ISA program on 2015. · Conducted post entry audit reviews and filed PSC\'s resulting in receiving duty refunds over $105k (2016). · Supervised the trade compliance department on all aspects of import and export activities including: interacting with customs brokers, freight forwarders and U.S. Customs officials on resolutions of compliance issues. · Assisted the Vice President of Supply Chain in identifying and executing various corporate initiatives and projects. · Performed import/export post summary correction reviews for accuracy/comprehensiveness, conduct gap analysis, and submit results to customs brokers for corrections; reported substantial findings to managing directors and initiate corrective action plans to avoid future errors. · Identified and analyzed causes of import delays and other compliance issues in the Trade Operations Program, used appropriate problem solving process to drive changes. · In charge of classifying all import commodities in accordance with the Harmonized Tariff Schedule (HTS). · Reviewed all documentation to ensure import/export entry data is declared properly and duties/taxes are correctly assessed; formalized ongoing improvements to current procedures for efficiency & compliance enhancement. · Analyzed data from ACE reports and compare to broker\'s reports for errors and anomalies. · Monitored current compliance laws, import regulations, and respond to customs inquiries on CF28 & CF29. · Worked closely with internal/external legal counsel and with various departments to prevent trade disruptions. · Researched and developed sourcing tools for qualified vendors under the AGOA & other free trade programs. · Refined customs compliance manuals, executed broker/freight forwarder SOPs, and updated vendor compliance procedures. · Troubleshoot domestic/international shipments & supervised all direct drop shipments from Asia/Domestic to Canada. · Responsible for updating the global security initiative procedures on C-TPAT portal and perform yearly training. · Developed & conducted yearly education training for internal and external customers on various import-export compliance programs.
Sr. Import/Export Specialist, 08/2008 to 01/2010
American Suzuki Motor Corporation Brea, CA
· Worked closely with product management, accessories and purchasing teams to support international trade activities and gather the necessary data to prepare classification back up files. · Addressed issues by performing periodic compliance assessments according to ASMC requirements to ascertain the import/export compliance; developed and executed corrective action plans as needed. · Handled export air and ocean shipments to Japan and numerous countries; monitored Suzuki\'s NAFTA compliance for all import products from Canada and Mexico. · Assisted the logistics manager on Focus Assessment Audit and performed monthly reviews on ISF report cards.
Import Production Manager, 06/2006 to 08/2008
Cocalo, Inc. Costa Mesa, CA
· Managed procurement, logistics operations, production planning and scheduling, demand forecasting, inventory management, order management, and distribution. · Achieved 98% on time delivery; improved company\'s profit margin from 10% to 25% via price negotiation. · Identified erroneous entries on freight bills and received $40,000 credits for overpayment. · Managed the product development timeliness calendar to adhere with company calendar for new product launches. · Calculated landed costs and price negotiation to meet margin goals for all imported raw materials and finished goods. · Selected and sourced new factories and agents for multiple season product lines; communicated closely with factories to identify and evaluate process improvement opportunities on production performance and quality.
Import Production Manager, 05/2001 to 06/2006
Nzania, LLC Irvine, CA
· Increased revenue over $20 million by assuring shipment deliveries and meeting quality standards. · Assisted buyers with planning, forecasting, and analyzing the supply/demand opened order reports. · Negotiated freight rates with shipping carriers and supervised carriers\' service performance. · Experienced in all aspects of Costco Code of Conduct Audit, factory evaluation, fabric testing, garment and label testing, and inline inspection. (Under the QA and CV program) · Managed and established work priorities to ensure customer inquiries were handled effectively while meeting cost, productivity, and quality.
Import Production Supervisor/Sr. Documentation Specialist, 08/1996 to 05/2001
Vans Inc. Santa Fe Springs, CA
· Educated and provided assistance to overseas vendors on how to properly prepare the import documents. · Responsible for examining and negotiating import/export documents to ensure compliance with Letter of Credit. · Followed up on purchase orders for international drop ship accounts and arranged transportation through different routing for export shipments.
Education
Bachelor of Arts: Transportation & Logistic Management , May, 2016
American Public University - Charles Town, WV
Associate of Arts: Business Management , May, 2012
Coast Community College District - Costa Mesa, CA
Certificate : Understanding the EAR , 2012
International Import/Export Institution - ON-LINE
Accomplishments
Awards: Pacsun
  • Teamwork value award 2014
  • Awarded to individuals who contribute to the company\'s shared success and developing solutions.
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    Professional Summary
    Seeking a challenging position in a reputable company where my Academic background and interpersonal skills are well developed and utilized.
    Skills
    Work History
    July 2009-March 2014 Service Representative Gazelle Trade | Cairo
    • Company's Spokesman and delegate
    • In charge of all external and foreign relations
    • Communicated and negotiated company's business deals with suppliers and exporters
    May 2003-April 2008 Import & Export Coordinator | Giheana Group | Cairo, Egypt
    • Estimated weights, heights and centers of balance to make precise placements.
    • Established long-term customer relationships through prompt and courteous service.
    • Coordinated quarterly business reviews alongside senior management.
    Education