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A High energy, enthusiastic and dependable individual with management experience and exceptional people skills. Versed in Cornerstone and Avimark Software.
I have a desire to continue with the career of office manager, to hone my skills and evolve my talents.
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. I am able to handle a high call volume with patience and attention to detail while being quick, but also making sure the consumer feels the most important at that very moment and not as if they are being rushed off the phone. I am friendly not only to customers, but also my team of co workers and management.
I worked for Convergy's contract Direct tv. I assisted customers with both setting up appointments for satellite install, setting up packages, sales and technical support.
Customer Service Skills
Can type 55 words a minute
Multi-task with over 5 system at once
Strong Verbal Communication
I use many different computer systems back and forth assisting customers by providing or obtaining documentation and information so imported international shipments can clear customs.
I was originally hired to be a prevent agent: where you try to obtain documents or information before a shipment comes into the United States, however because of my success rate and how well I achieved my goals in such in short period of time, I was promoted to be a Cage agent. A cage agent is where you obtain documents or needed information but the shipment has already reached the United States and is in a holding section in the port hub. We have 5 business days to obtain the needed information before the shipment is sent back to the shipper. So with this being said you deal with particular "hot" shipments or situations where the recipient needs their shipment as soon as possible.
With Communications Solutions I was in a job position where I would use two computer screens with 2 email chats opened at once, assisting two customers at the same time.
I would have to look up their billing statements for the following:
* Internet with CenturyLink
I would also have to pitch or try to sale new promotions for CenturyLink, DirecTV, and Verizon Wireless while I was assisting them their billing.
With Polo Express it was a fun job with kids but with a lot of responsibilities.
Polo Express was a Train that you and your child could ride in the mall for a certain price. For this job I did the following:
* I would have to check all safety procedures and system analysts on the train before it ran.
* I would have to open the drawer and count the money tracking it and submitting it at the end of the day to the Owner.
* I had to drive with kids on board at a certain speed watching for pedestrians walking to and fro in the mall.
* I also had to do inventory
* I had to do the training for new employees
* I also had to arrange schedules for 3 people and had to cover if someone was sick or had to leave early.