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Summary

A High energy, enthusiastic and dependable individual with management experience and exceptional people skills. Versed in Cornerstone and Avimark Software.

Experience
08/2016 - 02/2019
Amazon Austin, TX Logistics Coordinator
  • Collaborated with Management on implementing fluid loads
  • Updated and managed Geo codes in Amazon Navigation app
    with support from the logistics dept.
  • Executed proof of concept implementations to validate Amazon
    locker needs
  • Verified package count for routes while adhering to company
    standards.
  • Forecasted manpower requirements based on daily workload and
    company targets.
01/2015 - 07/2016
Heart of Texas Veterinary Specialty Center & 24 Hour Emergency Center Round Rock, TX CSR
  • Greeting and handling distressed clients with compassion
  • Checking in, out and Scheduling for 5 Dr. Specialty Hospital
  • Maintains front desk during evening EC hours, Balances cash box daily for accuracy
  • Entering clients and patients in Cornerstone software in a timely manner and organizing patient records and charts for Doctors
  • Set up appointments for checkups and scheduled veterinary consultations and surgical visits
06/2011 - 11/2013
Best Vet Austin, TX Receptionist
  • Responsible for answering multiple phone lines, scheduling appointments and surgeries, taking accurate messages.
  • Prepared and maintained medical records and EC reports.
  • Performed timely check in and check out of patients to maintain a smooth flow for the Doctor.
  • Managed financial agreements and  payment schedules for clients.
  • Responsible for dispensing and ordering of Meds and Office supplies.
04/2009 - 04/2011
Wells Branch Pet & Bird Clinic Austin, TX Office Manager
  • Overseeing the daily operations and addressing client/pet concerns.
  • Managing and scheduling staff, Interviewing and training.
  • Maintaining and ordering of all supplies and inventory.
  • Checking and responding to client emails and keeping company pet portal updated.
Education and Training
1991
Johnson & Wales University Providence Campus Providence, RI, United States BBA: Business
This resume is created in 7 minutes.
Professional Summary

I have a desire to continue with the career of office manager, to hone my skills and evolve my talents.

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. I am able to handle a high call volume with patience and attention to detail while being quick, but also making sure the consumer feels the most important at that very moment and not as if they are being rushed off the phone. I am friendly not only to customers, but also my team of co workers and management.

Skills
  • Office management
  • Teamwork
  • Customer service
  • Exceptional communication skills
  • Quick learner
  • Credit card processing
  • Excellent phone skills
  • Basic computer skills
  • Strong
  • Team player
  • Proficient in cash management
Work History
Office Manager , 07/2019 to 03/2020
DaBella Exteriors LLC Kent, Washington
  • Worked with sales representatives to ensure new sale were entered in correctly on all paperwork, also ensuring paperwork was turned in, in a timely manner
  • Data entry for new sales, including inputting documentation and verifying that documentation was entered correctly
  • Communicated with customers from the start of their project, to the end, ensuring a positive experience
  • Troubleshooting when issues arise, working with installers and other departments to resolve issues
  • Keeping new hire paperwork organized and sent to the appropriate departments
  • Oversaw appointment scheduling and itinerary coordination for both customers and installers
  • Assisted in the training process of new installers/Sub contractors
  • Staying in contact with all departments and working to adapt to changes
  • Managing the look and feel of the office, ensuring cleanliness, ordering products as needed
Project Coordinator, 09/2018 to 06/2019
Alside Supply CenterTukwila, WA
  • Kept projects on schedule by managing deadlines and adjusting workflows as needed
  • Built strong relationships with internal and external stakeholders and devised strategies, initiatives, and events promoting products and services
  • Liaised between dealer facility and install department, facilitating communications and keeping appropriate parties updated on project developments
  • Managed install schedule for Puget sound area for windows and siding project. Ensuring installers performed jobs efficiently and professionally
  • Spoke to all 4 dealers daily and at least 15 customer calls per day providing updates on their scheduled install
Consumer Sales, 05/2008 to 07/2017
Princess CruisesSeattle, Wa
  • Provided customer service over the phone on inbound calls for nearly 9 years
  • Worked directly with customers and assisted them in booking their cruises, securing air travel and also insuring that their questions were answered. Built relationships with travelers and travel agents with their bookings
  • Being responsible for taking payments properly and securely over the phone. When possible, helping customers input payment information online
  • Able to work with other departments when needed to provide a well rounded and exceptional customer experience
Customer Service, 03/2006 to 04/2008
ConvergysSalt Lake City, Utah

I worked for Convergy's contract Direct tv. I assisted customers with both setting up appointments for satellite install, setting up packages, sales and technical support.

Education
High School Diploma: 1994
Rockdale County High School - Conyers, GA
This resume is created in 7 minutes.
Professional Summary
Skilled ECO Senior Import Coordinator with experience in the Customer service  industry. Familiar with Data management, importation of documents, Scanners, PDF, Microsoft Office, Microsoft outlook, and Internal systems used to clear freight for customs.
Skills
10 key

Microsoft Word

Microsoft Excell

Customer Service Skills

De-Escalating Skills

Can type 55 words a minute 

Multi-task with over 5 system at once

 

 

Strong Verbal Communication

PDF filing

Self-Motivated 

Dependable

Task Managing

 

Work History
Sr. ECO Import Coordinator, 05/2016
FedEx Trade Networks Transport & Brokerage Springfield, MO

I use many different computer systems back and forth assisting customers by providing or obtaining documentation and information so imported international shipments can clear customs. 

 I was originally hired to be a prevent agent: where you try to obtain documents or information before a shipment comes into the United States, however because of my success rate and how well I achieved my goals in such in short period of time, I was promoted to be a Cage agent. A cage agent is where you obtain documents or needed information but the shipment has already reached the United States and is in a holding section in the port hub. We have 5 business days to obtain the needed information before the shipment is sent back to the shipper. So with this being said you deal with particular "hot" shipments or situations where the recipient needs their shipment as soon as possible.  

Customer Service Sales Email Representative , 07/2015 to 04/2016
Communication Solutions, LLC Springfield, Missouri, United States

With Communications Solutions I was in a job position where I would use two computer screens with 2 email chats opened at once, assisting two customers at the same time. 

I would have to look up their billing statements for the following:

* Internet with CenturyLink

*DirecTV

*Verizon Wireless 

I would also have to pitch or try to sale new promotions for CenturyLink, DirecTV, and Verizon Wireless while I was assisting them their billing. 

Train Conductor Manager, 02/2015 to 07/2015
Polo Express Springfield, MO

With Polo Express it was a fun job with kids but with a lot of responsibilities. 

Polo Express was a Train that you and your child could ride in the mall for a certain price. For this job I did the following: 

* I would have to check all safety procedures and system analysts on the train before it ran.

* I would have to open the drawer and count the money tracking it and submitting it at the end of the day to the Owner. 

* I had to drive with kids on board at a certain speed watching for pedestrians walking to and fro in the mall. 

* I also had to do inventory

* I had to do the training for new employees

* I also had to arrange schedules for 3 people and had to cover if someone was sick or had to leave early. 

Education
This resume is created in 7 minutes.
Professional Summary
Results-oriented Analyst with a track record of success improving employer's competitiveness and performance through collecting, reviewing and analyzing information.
Skills
  • SAP
  • Microsoft Excel
  • Sharepoint 
  • Workflow analysis
  • Brand management

Work History
Medline Industries, Inc. Distributed Products Pricing Analyst | Northfield, IL | July 2016 - Current
  • Managed customer pricing; working with vendors on all non-Medline items.
  • Resolved pricing misalignment's through analysis and reported findings to sales team.
  • Performed weekly White Glove 40 day look ahead analysis of 1000 lines on all pricing changes.
  • Identified future issues through trending analytics.
  • Established and maintain relationships with Medline sales reps, and vendors through customer pricing accuracy.
  • Analysis of daily price assurance files within purchasing groups. Provided in-service calls to new accounts transitioning through implementation.
Cutler Law Group, Ltd. Administrative Assistant | Chicago, IL | November 2015 - June 2016
  • Directed administrative functions for the directors, principals, consultants and key managers.
  • Assisted in editing employee discrimination documents during discovery.
  • Input electronic files into an online database while also maintaining an organized red well hard copy system.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
  • Developed and maintained alert system for deadlines.
Howard Orloff Imports Import Analyst | Chicago, IL | June 2011 - May 2013
  • Determined the most cost-effective procedures and routes for shipments.
  • Received all imported goods and checked product condition and count.
  • Gathered, logged and monitored all shipping data.
  • Managed shipment schedules to maximize productivity and cut costs.
  • Interviewed and worked closely with OEM vendors to acquire and develop desired products.
850 AM Associate Producer Intern | Chicago, IL | August 2015 - November 2015
  • Incorporated product advertisement sound bites into shows in innovative ways.
  • Managed news sections through companies social media sites. 
  • Served as the primary point of contact for incoming media calls, including requests for meetings and interviews.
  • Created interactive digital presentations for executives.
Lettuce Entertain You Enterprises Retail Marketing Intern | Chicago, IL | May 2014 - September 2014
  • Cultivated and managed relationships with key clients, vendors and community partners.
  • Learned business strategies at weekly seminars from architects, lawyers, accountants, and owners.
  • Operated managerial positions within LEYE's original restaurant, RJ Grunts.
  • Built a concept restaurant created from business strategies seminars and presented to upper management.
  • Reviewed and edited blog posts to guarantee high content quality.
Education
Bachelor of Science English minor in Business & Economics University of Illinois at Urbana-Champaign Champaign, IL | 2015