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Summary
Talented Receptionist driven to improve productivity and customer relations with attention to detail and a professional demeanor.
Skills
  • Results-oriented
  • Conflict and dispute resolution
  • Time management skills 
  • Clerical support
  •  Strong problem solver
  • Dedicated team player
  • Energetic work attitude
  • Telecommunication skills
Experience
07/2017 to 04/2018
Cashier/Sales Associate/Stocker Family Dollar Memphis, TN Helped customers complete purchases, including processing payments and bagging items.
Prepared products for sales floor by adding tags and readying pallets or restocking.
Listened to customers' comments, responded appropriately and forwarded issues to appropriate department.
Assisted customers based on currently available product, promotional and policy information.
04/2018 to 01/2019
Inventory Clerk Jabil Circuit Inc Memphis, TN
Received incoming shipments and reviewed contents against purchase order for accuracy.
Entered data into computer system to load and manipulate data and to produce reports.
Verified and recorded the count and condition of cargo received.
10/2018 to 02/2019
Front Desk Clerk Holiday Inn Memphis Memphis, TN Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Monitored reservations to track incoming parties and special events.
Notified housekeeping staff and maintenance personnel of guest room issues.
Education and Training
2015
High School Diploma Whitehaven High School Memphis, TN, United States
This resume is created in 7 minutes.
Skills
  • Supervisor Experience.
  • Fork Lift Operator.
  • Electrical Lift Operator.
  • Hand Jack Operator.
  • Fluent in English and Spanish.
Work Experience
Facility Maintenance Worker 04/2017 to 01/2018 Liberty One Maintenance Brooklyn, NY
  • Inspected and made minor repairs on property.
  • Completed ongoing routine painting of the exterior and interior of the property.
    Repainted entire apartments after residents moved out.
  • Performed light electrical repairs.
  • Assisted in garbage removal throughout property.
  • Performed light plumbing.​
Inventory Clerk 09/2008 to 12/2016 CAMBA Brooklyn, NY
  • Managed logistics for receiving and shipping packages throughout all of CAMBA.
  • Responsible for preparation of documents for shipping merchandise.
  • Maintained Warehouse organized and clean.
  • Help UPS and Postal Services with bringing packages to site.
  • Operation Freight Elevator.
  • Assisted with delivery of food pantry and light repairs where needed.
Head Maintenance Worker/Driver 02/2008 to 08/2008 CAMBA Brooklyn, NY
  • Maintenance and cleaning of offices, facilities, apartments and exterior grounds.  
  • Duties included: removing trash, dusting, mopping, vacuuming, waxing and buffing floors. Light repairs, painting, loading/unloading packages.
  • Practiced universal precautions.
  • Drove program Van to assist in the completion of assigned tasks.
Supervisor 09/1999 to 02/2008 Madeline Chocolates Rockaway Beach, NY
  • Supervised staff of 60 employees.
  • Assigned staff to appropriate daily tasks.
  • Assured all machines and operations ran smoothly.
  • Operated Fork lift, electric lift, hand jack and loaded/unloaded trailers.
  • Oversaw shipping and receiving of all materials.
Float (Vacation Replacement) 07/1999 to 08/1999 Collins Building Services New York, NY
  • Operation of freight elevator.
  • Cleaning offices and facilities.
Grounds Keeper 08/1994 to 06/1999 Edge Water Village Apartments Edgewood, MD
  • Cleaning and Maintenance of Building and Estate.
Education and Training
Boys and Girls High School Brooklyn, NY
This resume is created in 7 minutes.
Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
Experience
05/2015 to Current
Customer Service Rep Southern Ct Gas Orange, CT
  • Effectively managed a high-volume of inbound and outbound customer calls.? Addressed and resolved customer product complaints empathetically and professionally.
  • Accurately documented, researched and resolved customer service issues.
  • Upheld confidentiality of all information.
  • Created reports, correspondence and spreadsheets with Microsoft Office programs.
  • Followed-up with staff and customers regarding missing or needed information.
01/2014 to 05/2015
E-Banking Specialist/Teller Fairfield County Bank Ridgefield, CT
  • l Organized and removed online banking files no longer in use.
  • l Continued education on current banking products and services through CPT.
  • l Coordinated daily cash reconciliation at a high-volume location.
  • l Handled various accounting transactions.
  • l Collected member loan payments.
  • l Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • l Maintained friendly and professional customer interactions.
  • l Collaborated with the compliance department to eliminate procedural errors and margin breaks.
  • l Activate and Reset customer online profiles.
  • l Walk customers through online profiles.
  • l Help customers set up mobile banking.
  • l Effectively managed a high-volume of inbound and outbound customer calls.
  • l Defused volatile customer situations calmly and courteously.
  • l Met or exceeded service and quality standards every review period.
  • l Process ACH disputes l Process ATM/Debit card forms l.
11/2012 to 12/2013
Customer Care Banker Webster Bank Wallingford, CT
  • l Effectively managed a high-volume of inbound and outbound customer calls.
  • l Addressed and resolved customer product complaints empathetically and professionally.
  • l Defused volatile customer situations calmly and courteously.
  • l Accurately documented, researched and resolved customer service issues.
  • l Organized and removed online banking files no longer in use.
  • l Handled various accounting transactions.
  • l Collected member loan payments.
  • l Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
08/2009 to 11/2013
Inventory Clerk Bozzutto's Inc - Connecticut
  • l Politely assisted customers in person and via telephone.
  • l Scheduled weekly inventory pickups and deliveries with vendors.
  • l Assisted customers with food selection, inquiries and order customization requests.
  • l Developed all process controls and metrics for daily management of the Call Center.
  • l Met or exceeded service and quality standards every review period.
  • l Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
06/2007 to 08/2009
Lead Customer Service Representive
Web Loyalty Shelton, CT
  • l Effectively managed a high-volume of inbound and outbound customer calls.
  • l Defused volatile customer situations calmly and courteously.
  • l Accurately documented, researched and resolved customer service issues.
  • l Mastery of customer service management systems and databases.
  • l Oversaw call center employees to ensure customer satisfaction goals were consistently met.
  • l Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
  • l Acted professionally and patiently when addressing negative customer feedback.
Education
2010
Associate of Science: Psychology Naugatuck Valley Community College Waterbury, CT Psychology
Interests
2004-2009 Volunteer Youth Football Coach for at risk Youth in Bridgeport, CT. 2010- Current- Founder and Commissioner for Park City Panthers Youth Football. 2012-Current- President of Dream Chaser Youth Basketball.
Skills
accounting, ATM, Attention to detail, banking, Call Center, CPT, credit, customer satisfaction, Customer Service, databases, Debit, forms, inventory, Marketing, Microsoft office, Microsoft Office programs, performance reviews, quality, SAP, spreadsheets, telephone, 40 WPM, workflow
Additional Information
  • Interests 2004-2009 Volunteer Youth Football Coach for at risk Youth in Bridgeport, CT. 2010- Current- Founder and Commissioner for Park City Panthers Youth Football. 2012-Current- President of Dream Chaser Youth Basketball.
  • Additional Information Volunteer Experience 2004-2009 Volunteer Youth Football Coach for at risk Youth in Bridgeport, CT. 2010- Current- Founder and Commissioner for Park City Panthers Youth Football. 2012-Current- President of Dream Chaser Youth Basketball.
This resume is created in 7 minutes.
Professional Summary

Resourceful and quick-thinking Stock Worker with over a year in stockroom and inventory management. Exceptional organizational skills and strong attention to detail. 

Skills
  • Inventory management
  • Team leadership
  • Material Handling
  • Project management
  • Excellent work focus 
  • Self-motivated
  • Positive Attitude
  • Organized 
Work History
Inventory Clerk, 02/2016 to 04/2017
Saved to Serve Ministries 475 West Silver Star Rd, Ocoee, FL 34761
  • Maintain and update inventory records.
  • Receive, stock and ship materials.
  • Lead storage improvement initiatives to advance operational efficiency.
Intern, 08/2015 to 12/2015
Times of Refreshing Wellness Ministry 110 Reeves Rd, Blairsville, GA 30512
  • Educate patients about health care management.
  • Interview patients to document symptoms and health histories.
  • Monitor patients' condition and progress and re-evaluate treatments as necessary.
Customer Service Agent, 01/2014 to 09/2014
Westgate Marketing LLC 2801 Old Winter Garden Rd, Ocoee, FL 34761
  • Interact with customers to plan and book vacation reservations.
  • Resolve customer complaints.
  • Inform customers about sales and promotions in a friendly and engaging manner.
  • Awarded a 95 percentile in quality assurance throughout span of employment.
Education
GED: Orange Technical College W Oak Ridge Rd - Orlando, FL