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Professional Summary

Experienced purchasing professional with top-notch leadership, program management and planning abilities. Excellent verbal and written communication skills paired with an organized nature and advanced problem-solving strengths.  Self-motivated work ethic with ability to work well independently or in team environments.

  • Customer service
  • Shipping and receiving professional
  • Quick learner
  • Creative problem solver
  • Exceptional communication skills
  • Complaint resolution
  • Strong client relations
  • Data entry
  • MS Windows proficient
  • Document preparation
Work History
Customer Service Representative, 06/2019 to Current
Casco Manufacturing Bolingbrook, IL
  • Responded to customer requests for products, services and company information.
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
Purchasing Manager, 11/2017 to 06/2019
Alpha Medthrift Scientific Company Frankfort, IL
  • Creates purchase orders.
  • Communicates with vendors regarding back order availability, future inventory and special orders.
  • Manages and responds to all correspondence and inquiries from customers and vendors.
  • Sourced vendors, built relationships and negotiated prices.
  • Managed timely and effective replacement of damaged or missing products.
  • Organizes receipts, purchases and the documentation of finished goods, packaging, and materials.
Logistics Assistant, 02/2012 to 08/2017
Sunset Transportation Inc St Louis, MO
  • Prepared paperwork and created packing list associated with daily shipments.
  • Communicated daily with all carriers to expedite and track shipments for all domestic and import trailers.
  • Requested rate quotes and negotiated the best price and availability for the customer.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Bachelor of Social Work: 2012
Governors State University - University Park, IL
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Professional Summary

Dependable Professional, with a "can do" attitude, self-motivator, bringing management experience and a willingness to take on added responsibility to meet tight deadlines. An enthusiastic team player with a strong work ethic and advanced complex problem solving skills with excellent attention to detail. Demonstrate dedication to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results oriented and proactive in addressing and resolving problems.


  • Effective leader (have managed teams of 3-55)
  • Staff training/development
  • Exceptional interpersonal communication
  • Consistently meet goals
  • Employee scheduling
  • Project management
  • Self motivated
  • Organized
  • Customer service-oriented
  • Conflict resolution
  • Deadline-oriented
  • Efficient multi-tasker
  • Team player
  • Can work with no supervision
  • Fluent in Italian
Work History
Senior Expedition Specialist 06/2017 to Current
Actura Australia Gordon, NSW
  • Establish correct systems and process from the outset to ensure timely, error free event management
  • Maintain accurate files, budgets & critical paths in order to adhere to deadlines and budgets, especially supplier attrition and cancellation deadlines as per signed contracts
  • Effectively negotiate and manage air, hotel, transport and other program components to ensure accuracy and seamless agreements
  • Ensure all student/teacher/staff/contractor data is accurately processed including travel and accommodation
  • Respond to all supplier/program partners queries professionally and within agreed time frames, ensuring satisfaction with the response
  • Maintain effective communication per and post event with all stakeholders, to ensure the all needs are understood, are being met as well as offering proactive strategic solutions
  • Utilise leadership skills to develop and mentor Expedition Staff
  • Identify margin improvement where possible to ensure company targets are met/exceeded
  • Ensure the service level framework based on the fundamental principal of professional service at all times is maintained
  • When service matters are identified recommend a solution or escalate the matter in a timely manner for support
  • Fully accountable for the program delivery including ensuring the event brief / budgets are fully understood and logistically sound
  • Foster operational support relationships within my team
  • Maintain a comprehensive understanding of the business, culture, strategy and direction in order to develop effective event solutions which meet the business objective and budgets whilst optimising profit through the effective use of preferred suppliers
  • Preparation and execution of Prep Day planning - Australia & New Zealand
  • e-learning content creator
  • AV & IT on tour procurement and training
  • Work with students that suffer from ADD, ADHD, Anxiety & other Mental Health issues
  • Formally identify any operational issues hindering planned local progress, and transfer this information to peers and the Head of Operations
  • Negotiated agreements between contractor/employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Training facilitation, development & implementation for contractual staff
  • Recruitment of expedition staff/contractors
  • Stock management
  • Merchandise design & supplier sourcing
  • Schedule formation & execution using in house planning software - scoping, setup, updating
  • Effectively manage a team of contractors - 55 pax+
  • Start to end management of International Educational Tour comprising of pax
  • Internal staff training - implementation & development
  • Relationship management - contractual staff, suppliers, teachers, students
Workforce Planning Manager & Planning Analyst 06/2014 to 04/2017
Travelcube Australia GTA St Leonards

  • Initiated rollout of new enterprise software solution for sales reporting.
  • Strengthened company's business by leading the implementation of Salesforce & Webchat.
  • Worked directly with IT to achieve flawless phone systems and contact centre wallboards.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Created new revenue streams through the introduction of webchat - This made us first in our industry to provide this service to our client base.
  • Developed and rolled out new policies.
  • Exceeded company objectives and was awarded the KUONI STAR of THE YEAR for my department
  • Hire and train staff
  • Provide forecasting and cost analysis to Contact Centre Management and Business Management
  • Manage the Client Contact Centre PABX platform - IPFX Administrator – including creation and deletion of extensions, queues, telephone number, IVR configuration and so forth
  • Monitor call volumes, trends and patterns to ensure contact centre forecasting for each month was accurate
  • Monitor, Report and Analyze call trends and data
  • Provide Business support
  • Point of escalation for Client Contact Centre for any computer and telephony issues
  • Real Time Monitoring of Contact Centre KPI's & SLA's for Australia, Bangkok, Indonesia & Phillipines
  • Daily, weekly, monthly reporting on individual, queue and team performance as well as overseas teams - Bangkok
  • NPS (Net Promoter Score) analysis and team feedback
  • Quality Assurance monitoring calibration and retrieval of calls for escalation purposes
  • Project management
  • Tracking costings of all equipment on site as well as budgeting for any application or system changes that the contact centre required
  • Skills matrix development & training
  • APRA Licensing coordinator (needed for the phone lines hold function
  • Change management
  • Prepare of documents and presentations for both Australia and Bangkok based management. Inclusive but not limited to recommendations of procedural changes commenced by either the Client Contact Centre Trainer or myself, upgrades to software and telephone systems
  • Upskilling program coordinator - carrer progression
  • Delivering improvement plans where needed to Contact Centre manager
  • Providing support to Client Contact Centre in the absence of management
  • Motivating and inspiring team members with compliments received via NPS
  • Liaising with clients overseas and interstate and maintain existing business relationships
  • Project - Assisting, liaising and strategizing in handover of Client Contact Centre to Third Party Vendor - Manilla
Touring & Logistics Manager /Event Coordinator 06/2011 to 01/2017
Genesis Industries Sydney

As a touring & logistics manager and Event Coordinator I am responsible for the day to day bookings of accommodation, air transport and ground transport. I am also in charge of all artist management whilst on tour, artist enquirers, soundcheck, itinerary building, new talent acquisition, social media advertising and client relationships.

My work is not only limited to artist and management, but it also includes crew logistics, media arrangements, budget maintenance, ticketing and guest list management.

I work independently as I have full trust from the Directors of Genesis.

Responsibilities included in my role are:

  • Coordinate and organise all aspects of the tour, from equipment transfer, dinner arrangements, replacement of broken equipment needed for a show, to venue re-arrangement and staff allocation.
  • Book, itinerise and coordinate all travel associated which includes flight, chauffeurs and accommodation
  • Prepare schedules for the artist in regards to any other extra curricular activities artist wish to partake in - ie sightseeing tours, restaurants and Zoo visits. This will at times entail organising personal buses to drive all artist and management to each activity
  • Prepare presentations in all formats for new possible acts to tour in Australia
  • Coordinate and attend promoter meets once per month
  • Assist with the recruitment of promoters and event drivers
  • Anticipate and exceed our Guests Expectations through an intuitive approach to customer service
  • Maintain a close and proactive relationship with all key departments
  • Manage a small team of event drivers and artist liaisons
  • First point of contact for the entire tour for all managers and touring artist, irrespective of what city they are playing in
  • Ensure all artist riders (technical & hospitality) are taken care of before show time
  • Sound check equipment management - ensuring artist is happy with equipment quality for the show inclusive of microphones
  • Ensure all aspects of the event are set up and are carried out in line with artist and management requirements
  • Administration and coordination of a event from start to finish
  • Processing of Visas – 420 sponsorship & ESTA
  • Manage all aspect of a tours across all booked cities in Australia
  • Take care of all artist and managerial needs on ad-hoc basis
  • Tour nationally with all artist to ensure all aspects of tour are to Genesis standards- Melbourne, Brisbane, Perth, Adelaide, Canberra, Hobart & Auckland
  • Help in the organisation of events from start to finish inclusive of other states/cities. This can include venue selection, supporting artist, insurance, contractual changes, photographers and media
  • Stage management
  • Guest list management
  • Management of artist for arena events - some shows range between 12-25 artist & management
  • International artist tour arrangements for every second week for club show in Sydney
  • Booking transfers and vehicles for all shows - arena and club
Team Leader 02/2012 to 06/2014
Travelcube Australia GTA St Leonards

  • Tupperware Tours (300 pax) - Yearly. Assisted as a tour guide, helped with daily activities for paxs, ensured all pax were accounted for at all times and educated on Sydney sights where ever possible
  • Manage the contact centre queues - eight in total
  • Point of escalation for customer related issues & Complaint handling
  • Train new and current team members and ensuring adequate cross training of all team procedures both internal and external
  • Establish team KPI's & SLA's, NPS structure and follow up
  • Daily, weekly, monthly reporting on individual and team performance
  • Quality Assurance monitoring & coaching
  • Recruitment of new staff
  • Providing support to team members on Inbound to ensure superior quality service is delivered on a daily basis
  • Performance Management and ongoing development of agents
  • Weekly and Monthly one on one coaching sessions, inclusive of adhoc on the spot issues as well as quality management.
  • Liaising with other Client Contact Centre managers and team leaders overseas to assist in maintaining current and new client business relationships
  • Team Goal Setting – clarification of each individual on performance expectation, work load and strategizing on how to achieve set figures
  • Liaising with other external vendors & stakeholders such as Flightcentre Group to ensure greater quality of service to both client and consumer
Team Leader & Acting Contact Centre Manager 01/2011 to 02/2012
Lebara Mobile Australia North Sydney

  • Manage the queue and motivate the team
  • Monitor, coach and mentor – in the classroom and on the phones
  • Point of escalation for customer service related issues & TIO complaint handling
  • Help in the training of new and current team members and ensuring adequate cross training of all team procedures
  • Establishing team KPI's & SLA's, NPS structure and follow up
  • Daily, weekly, monthly reporting on individual and team performance
  • Evaluation of current processes and implementing changes
  • Facilitating problem solving and collaboration – Quality Assurance
  • Recruitment of new staff
  • Performance Management and ongoing development of agents
  • Liaising with clients overseas and interstate and maintain existing business relationships
  • Monthly liaising with Vodafone and Crazy Johns for Helpdesk issues and general line concerns
  • OH&S Company representative
  • Manage Team Leader and Supervisors to ensure ongoing team productivity and customer satisfaction
Team Leader 11/2009 to 11/2010
First Data International North Sydney

  • Developed and rolled out new policies.
  • Hired and trained over 5 new staff members.
  • Developed and rolled out new policies.
  • Coaching & Mentoring
  • KPI Management
  • Train and manage over 11 systems used in the call centre
Team Leader & Project Manager 10/2007 to 10/2009
Blueprint Management Group Sydney CBD

  • Management of outbound, inbound and Direct Response Television (DRTV) campaigns
  • Management of outbound mortgage/refinancing campaign
  • Management of accident insurance campaign
  • Performance Management
  • Liaising with all clients, ensuring all expectations are met and exceeded
  • Providing the team with a vision of the project objectives
  • Project Manager for charity campaigns as part of strategic initiative
  • Facilitating problem solving and collaboration – Quality Assurance
  • Conducting outbound sale calls relating to eBay/PayPal
  • Set up of new campaign – Ebay/Paypal
  • UAT testing
  • Ensuring high quality training of all team members in other relevant areas such as DNCR, selling pitch and how to overcome objections in an effective way
  • Revising and writing of script
  • Team Goal Setting – clarification of each individual on performance expectation, work load and strategising on how to achieve set figures
  • Evaluating and analysing the best way to produce a very high outcome in sales for campaign – looking at importance, quality and values and ensuring best approach is taken
  • Monitoring and mentoring all CRM's on quality assurance and FAC general advice guidelines.
  • Recruitment of new staff members
  • Responsible for running compliance work in progress meetings between clients and compliance officers
  • OH&S Company representative - President
Bachelor of Business in Event Management: Event Management Current Torrens University - Online From conferences to concerts or weddings, the event management course trains me to create successful events of every type and size. It helps me in learning to design, plan, implement and market events, and apply my skills directly to my job. Not only does it help me in gaining essential skills in events, but also in marketing, finance, business and management.
Statement of Attainment in Mental Health 2019 Tafe NSW - Online
First Aid Certificate + CPR CBD College - Sydney

HLTAID001 Provide cardiopulmonary resuscitation

HLTAID002 Provide basic emergency life support
HLTAID003 Provide first aid
Provide an emergency first aid
response in an education and care

Working With Children Check
Applications & Software
  • Microsoft Word
  • AS400 – IBM
  • IPFX – Administrator Advanced
  • Sharepoint
  • Salesforce
  • Visual Studio 2015
  • Microsoft Excel
  • Verint ADP – manager level
  • AVAYA Telephony – Contact Centre admin level
  • Citrix
  • Workday
  • Excel - VBA
  • Microsoft PowerPoint
  • Microsoft Outlook 2010
  • CMS – Avaya
  • CCPulse
  • VBA .Net programming
  • Adobe Photoshop
  • Ticketbooth
  • Events Pro
  • Adobe InDesign
  • Zoom

This resume is created in 7 minutes.

Passionate about caring for children on the Autism Spectrum and providing the highest quality of services to clients with special needs. Highly motivated to expand my knowledge, bring out the best of my potential and succeed in the field of Applied Behavior Analysis. Focused and committed to make a meaningful difference in the life of someone every day .

  • Quick learner
  • Multi-task
  • Attention to details
  • Results-oriented
  • Problem-solving
  • Excellent time management
  • Excellent interpersonal and communication skills
  • Well-organized
  • Teamwork
  • Calm under pressure
  • Data entry
  • Computer proficiency
  • Documentation and reporting
  • Confidentiality and professional proficiency
08/2018 - Current
El Dorado Furniture Miami Gardens, FL Advertising Media Coordinator
  • Coordinate project planning required for campaign set up; meticulously prepare and manage project plans, timeline, deliverable and goals
  • Enter sales orders and production orders for (tv, radio, digital) stations on a daily basis by the deadlines
  • Revise and prepare media buys, coordinate and process media traffic instructions
  • Audit and resolve PO (contract) and Vendor Invoices differences, and approve Invoices for payment
  • Represent El Dorado Furniture and promote programs through outreach activities
10/2017 - 07/2018
El Dorado Furniture Miami Gardens, FL Customer Care Associate / Cashier
  • Identified and anticipated customer needs. Capable to make customers feel important and appreciated at all times
  • Reviewed customer data to assess current issues and determine potential solutions
  • Trouble shooter, identify any situation that is causing a delay or interruption on the decision making process
  • Maintained 100% satisfaction rating with customers by providing exceptional service and support
  • Reconciled accounts, posted daily entries and conducted financial analysis
04/2015 - 09/2017
Florida Engines & Machinery Miami, FL Manager Global Logistics
  • Managed logistics and daily operations
  • Directed and coordinated activities in sales and accounting services
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Reviewed customer orders, received, and prepared daily invoices
  • Maintained reports, entered information into database, processed documentation and safety records
  • Created spreadsheets with cost and sales prices, calculated gain and loss and carried out imports and exports into the accounting program
  • Analyzed and review cost and sales reports for internal audits
  • Provided training and orientation to new staff
09/2013 - 07/2014
University Of Havana Havana, Cuba Developmental Psychology Of School-Aged Children
  • Evaluated student academic, behavioral and emotional needs utilizing formal testing instruments
  • Monitored students' academic progress, mental health and sociability through ongoing individual assessments
  • Established developmentally-appropriate support groups and activities for school-aged students
  • Organized and led activities to promote physical, mental and social development
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities
  • Assisted children in developing fine motor skills
  • Documented observation, interventions and activities performance in the student record
09/2012 - 07/2013
University Of Havana Havana, Cuba Education (Academic Assistance)
  • Physically and verbally interacted with student throughout the day to keep them engaged
  • Helped students master learning concepts through one-on-one and small group tutoring
  • Maintained focused, inclusive and supportive learning environments
  • Prepared visual aids, equipment and classroom displays
  • Promoted Language development skills through reading and storytelling
  • Organized and distributed learning materials like homework, textbooks and classroom supplies
  • Collaborated with teacher to devise and implement developmentally appropriate lessons
  • Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements
Education and Training
Behavior Analyst Certification Board (BACB) Miami, FL Registered Behavior Technician Certificate
Behavior Professional Consultants Miami, FL RBT 40-hour Training: Registered Behavior Technician
Behavior Professional Consultants Miami, FL 20-hours Behavior Assistant Certificate
Miami Dade College Miami, FL Current Student (Associate Program): Psychology

49 completed credits/ 60 required

Miami Dade College Miami, FL Accounting Certificate : Accounting (Level I & Level II)
University of Havana Havana, Cuba 3 Years of Psychology: Psychology

Equivalent of graduation from an accredited high school in the United States and completion of four years (122.50 semester credit hours) of undergraduate study in Psychology and related courses at a regionally accredited institution of higher education in the United States.

Center For Studies And Postgraduate Improvement Havana, Cuba Certificate: Emotional Intelligence And Leadership
I.P.V.C.E. Vladimir Ilich Lenin, Havana, Cuba High School Diploma
  • ASHI- Basic First Aid/ CPR and AED for Adult/Child/Infants (G2015)
  • DCF- Civil Rights
  • DCF- Security Awareness
  • FDOH- HIV/AIDS Section HIV Prevention Program
  • OSHA- Standard/ Infection Control
  • APD- Direct Care Core Competencies Course
  • APD- Zero Tolerance Course
  • Domestic Violence
  • APD- Requirements for all Waiver Providers Course
This resume is created in 7 minutes.
Dedicated leader with an extensive background in transportation and operations, organized resourceful and detail oriented with exceptional planning and decision making abilities.  Well versed in many aspects of the transportation and logistics industries. 
  • Excellent written and verbal communication skills
  • Self-starter
  • Ability to lead others, prioritize and works well in team situations
  • 3PL Knowledge
  • Rate and Contract negotiations
  • Results oriented
  • Advanced Knowledge of multiple TMS platforms
Magna Transport Solutions, LLC April 2017 to July 2019 Senior Logistics Coordinator
Chicago, IL
  • Monitor and resolve daily delivery and pick up issues
  • Continually analyzed the logistics market to determine freight rates, ensuring competitiveness within the marketplace.  Negotiated with customers and ensured all documentation was complete.  Bid packages, spot quotes, mini bids.
  • Managed multiple EDI accounts
  • Built a book of business while assisting with the operations of the companies largest customer
American Transport Group, LLC - 9 years 5 months November 2015 to March 2017 National Accounts Manager
Chicago, IL
  • Develop new customers
  • $1.5 Million in sales/revenue 2016
  • Developed my own book of business while also absorbing two contracts with over $1,000,000 in credit
  • Managed a team of four.  Three Carrier Sales Representatives and one Operations Manager 
  • Ability to multi task on many different levels 
  • Forward thinker and problem solver
  • Average a call log of 25-50 calls a day
  • Maintained and renewed contract's with two fortune 500 companies
American Transport Group, LLC January 2013 to November 2015 Operations Director
Chicago, IL
  • Operate accounts within budget guidelines   
  • Knowledge of Internet load boards which identify and offer procurement of potential loads and carriers.  Have learned how to use multiple TMS systems (Aljex, Keypoint, and Rocket). Used a executed multiple appointment scheduling platforms.  Specifically with grocery warehouses.
  • Develop and promote business growth 
  • Daily follow up of on going problems, which requires the ability to trouble shoot and communicate effectively, written and verbal, with current and potential customers
  • Quickly comprehend and utilize third party transportation management portals and customer software
  • Successfully made changes to company policies to ensure customer service satisfaction
American Transport Group, LLC March 2008 to January 2013 Carrier Sales Account Manager
Chicago, IL
  • Negotiating pricing with customer representatives and carriers to ship, FTL, LTL, Intermodal, and flatbed shipments across the United States, Canada and Mexico
  • Created and maintained reports for daily, weekly, and monthly reporting of FTL shipments on contracted lanes
  • Negotiated contracts and pricing with customer representatives.
  • Maintained communication with customers and carriers on transit times and current locations of trucks in transit.  Verified when deliveries and pick ups were made 
  • Average a 80-100 call log a day
  • Continually developed internal relationships to help better service clients and drive sales.
Jet International, LLC March 2005 to August 2008 Engine Division Sales and Purchasing
Chicago, IL
  • Oversaw a team of four
  • Supplied engine components to airlines and MRO's ( maintenance, repair and overhaul ) facilities around the world
  • Adapted to different cultural and language barriers while providing exceptional customer service and on time deliveries of critical spare parts
  • Purchased critical engine components for stock at our warehouse to maintain any expedited orders for an airline or MRO
The University of Kansas 2008 Bachelor of Arts: History Lawrence, KS, Douglas
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Talented Machine Operator with solid work history and proven ability to perform well in a team and individually.
Warehouse Worker accomplished in organizing shipments and loading trucks for fast and efficient customer delivery.
  • Shipping and receiving
  • Manufacturing background
  • Valid PA driver's license
  • Heavy industrial equipment operation
  • Packing orders
  • Construction background
  • Had Certification for Forklift Operator
  • Some Welding and Safety precautions
  • Initiative to work independently
  • General Maintenance
05/2007 - Current
Ruckno Constructions Luuzerne, PA Carpenter and Facility Maintance Operated a barge pole driver for docks. Did General Construction. Also did General Maintenance on all the building that Ruckno owners. Managed all Commercial properties, including landscaping and snow removal.
09/2005 - 05/2007
The Lumber Yard Wilkes Barre, PA Logistics Manager Managed work orders and logistics.
05/2004 - 09/2005
Sun Building Systems Taylor , PA Plumber and Frame Shop
I started in the Plumbing Department, putting the plumbing in house trailers. I had to follow blueprints on where the water lines had to go. Then I transferred to the Frame Shop, were I was welded and cut the frames for the house trailers to fix them for a new house.
04/2004 - 05/2004
Luzerne Iron Works Luzerne, PA Welder Managed Exterior Sheetrock on Pre-Studed Metal Walls
08/1993 - 01/2004
BPB-Celetox Harding, PA Copula Operator and Packaging Attendant I started out in the Copula, were I ran a furnace that melted rock into wool. If the furnace got a hole in it, I would have to weld it back together. Then I transferred to the Packaging Department and had to watch the line if something went wrong I had to shut it down and fix it.  I ran a articulating loader, skid steer and a fork lift.  I was in the Oil, Chemical and Atomic Workers International Union.
07/1988 - 04/1992
Acme Warehouse Forty Fort, PA Grocery Selcector I pulled orders for the Grocery stores and loaded them on to the trucks. I was let go because the company was closing the warehouse. I was also in the Teamsters Union.
06/1987 - 07/1988
Shavertown Lumber Shavertown, PA Logistics Manager Managed work orders and logistics. Responsible for she construction division and all client deliveries.
Education and Training
Westside Vo-Tech Pringle, pa, USA High School Diploma: Carpentry
Wilkes-Barre Vo-Tech Wilkes Barre, PA, USA Welding Certificate : Welding I took this course when I get laid off from Acme.
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Manufacturing and production professional skilled in leading high-producing teams and using lean manufacturing to reduce costs and increase process efficiency. Qualified Leadership Skills with 25 years of assembly management experience, including cross-training and scheduling employees, ordering parts, record-keeping and meeting all production deadlines. Versatile Material Planning and Logistics Manager experienced in production supervision and quality assurance. In-depth knowledge of MOL regulations and Labor requirements. Highly skilled in creating and implementing comprehensive business processes to improve operational efficiency. Successful in managing the day-to-day operations of a large assembly plant employing 3000 production staff including Material Handling and quality control technicians. Results-oriented and decisive leader in the manufacturing industry. Seeks role as a Material Manager, Operations Manager or Adviser. Dedicated leader with demonstrated ability to train, manage and motivate team members to achieve organizational objectives. Operations Manager with comprehensive management and logistics experience who thrives in dynamically changing environments. Results-driven, skilled Operations Manager focused on achieving success and increased productivity through improvements in operations, quality, safety and administration. Will relocate to live in the community of employer.

  • Knowledgeable of quality control standards
  • Purchasing ability
  • Supply management expertise
  • Process certification
  • Excellent problem solving skills  
  •  5's & SQCDME methodology 
  • Experience in value stream mapping
  • Dedication to product quality
  • Strong analytical skills
  • Strong collaborative skills
Lean Manufacturing Concepts Mississauga, Ontario Executive Consultant 11/2019 to Current
Oakville Assembly Complex, Ford Motor Company Oakville, Ontario Material Planning and Logistics Manager 10/1992 to 12/2019
Radake Industries Burlington, Ontario Project Manager 05/1982 to 01/1995

Custom built homes, renovations, home improvements and new construction

Education and Training
Associate of Applied Science: Architectural Technology 1982 Mohawk College of Applied Arts and Technology, Hamilton, Ontario, Canada
Professional Affiliations
I have sat on a Condominium board in the capacity of both Secretary and President for a period of ten years.
I was the Treasurer of the  Burlington Men's Slo-Pitch League for eight of the thirty years I participated in the league.
Participated annually in the JDRF walk for the Cure for Diabetes during my tender with Ford Motor Company of Canada. Also coordinated an annual golf tournament to support the cause during my last ten years of service. I have participated in numerous team building seminars and initiatives throughout my years with Ford of Canada. 

Six Sigma Black Belt, Lean Manufacturing,  SAP/ERP, Diversity in Business, Business Leadership Implementation, CPR/AED, WHMIS, Ontario Boating License

This resume is created in 7 minutes.
Dedicated Bi-Lingual (Spanish) Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Energetic work attitude
  • Telecommunication skills
  • Invoice processing
  • Customer service expert​
  • Adaptive team player
  • Opening/closing procedures
  • Strong problem solving ability
Logistics Manager 03/2017 to 08/2017 D & D Trucking Company Louisville, KY
  • Direct, optimize and coordinate full order cycle
  • Managed drivers supplies and accounts
  • Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
  • Managed the routing and confirmed all delivery details
  • Confirmed all purchases in accounts for drivers- mileage, food, etc
  • Resolve any arising problems or complaints
  • Reviewed all receipts for reimbursements
Associate 12/2015 to 04/2016 Burger King Clarksville, IN
  • Greet customers and inquire for their preference
  • Provide menu and answer customers' questions regarding menu items
  • Provide information on new deals and discount
  • Attempt to up-sell deals and provide add-on information
  • Prepare and pack food according to Burger King's policies and procedures
  • Serve food to dine-in customers in the event of delays
  • Ensure the quality and quantity of food items packed or served
  • Ensure that all food and drinks are packed appropriately without spill issues
  • Set up trays for dine-in customers
  • Accept cash in exchange of food and drinks sold
  • Hand change to customers
  • Process credit card payments
Education and Training
High School Diploma: General Studies 2006 Wheelwright School District
This resume is created in 7 minutes.
Professional Summary
I am a goal oriented person, who has a never say die attitude when it comes to completing my objectives. My communication skills, versatility, and strong leadership ability have been assets to me throughout life. I would like to be with an organization where I can utilize all of my abilities.  Former military professional seeks role in operations management. Successful at building strategic partnerships and alliances and spearheading business relationships to achieve beneficial outcomes.
  • Learning assessments
  • Decisive
  • Motivated to help others
  • Curriculum development
  • Organizational development knowledge
  • Flexible and adaptable
  • Physically strong and agile
  • Instructional best practices
  • Active listener
  • Strong written and verbal communicator
  • Case management
  • Critical thinking
  • Disaster preparedness
  • Weapons training
  • Secret Security Clearance
  • Firearm and explosives handling
  • Quick learner
  • Team leader
  • Project management
  • Trained in security
  • Organized
  • Wiring expertise
Work History
Demolition Technician & Logistics Manager, 09/1991 to 04/2005
U.S. Army
  • I trained new subordinates and brought them up to speed on how to do their jobs.
  • There were a number of times when I had to make life threatening decisions that saved the lives of so many people.
  • Reviewed plans and specs during the schematic design of pre-construction
  • Operated and maintained communications equipment.
  • Prepared documents for destruction.
  • Employed, fired and recovered anti-personnel and anti-tank mines.
  • Wrote office job descriptions and directives.
  • Expert in tactical and technical guidance.
  • Managed $600,000 in funds for battalion's base construction projects.
  • Performed regular job site observations to provide direction for all general contractor personnel.
Bachelor of Arts: Criminal Justice Studies, 2014
New Mexico Highlands University - Las Vegas, NM
Bachelor of Arts: Demolition Engineering, 1993
U.S. Military Academy - MO
High School Diploma: 1991
Lake City High School - Lake City, SC
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Professional Summary
I have been for the better part of my life lead other people or managed things and I have been pretty good at it. I have learned a lot of skills from these jobs and they have made the person I am today. I am really good with people and I am an excellent problem solver. Starting from volunteering in community services to becoming the group leader of a team assigned by my country's embassy to managing the crucial part of my father's business and finally working at event services, I have dealt with people and their problems most of my life. On the other hand, you could think that my resume focuses mainly on managing things or people and very less on technology. However, I have always loved technology and have been a tech geek since I had any understanding of tech. I consider myself way above average when it comes to tech and computers and have always been a go-to guy in both my high school and at home when it came to computers or anything tech related. I would be the first one they would turn to whenever anyone needed any troubleshooting on their devices or what processor would be better for their next PC. Moreover, I recently built my own desktop computer and helped my roommate build his as well which can be very overwhelming for many. Also, I am always up to date on the latest tech news about smartphones, computers, AI etc. I have always been fascinated by tech and that reflects on my choice of major which is electrical engineering. My goal is to graduate and work in any of the tech giants like Apple, Google, etc. from silicon valley. I hope my experiences with people does not leave an impression of me not knowing anything about technology on you because living thing or not,  I am most likely good at managing it.
  • Warehouse management systems
  • Expense control
  • Materials accountability
  • Strong communication skills
  • Focused
  • Innovative thinker
  • Effective leader
  • Efficient multi-tasker
  • Organized
  • Customer service-oriented
  • Java/C/C++
  • Windows, Linux, Mac
  • Network maintenance
  • System upgrades
  • Excellent diagnostic skills
  • Fast learner
  • Skilled multi-tasker
  • Desktop and laptop repair
  • Internal components installation
  • Software libraries maintenance
  • Internet setup and repair
  • Mobile data devices installation
Work History
Usher, Ticket Taker / Event Staff, 03/2017 to Current
Cleveland State University Cleveland, OH

    This is my first formal job and I have learned a lot of new skills and excelled on the ones I already had. I would say my  best traits from this job are as follows:

  • Greeted customers and provided excellent customer service.
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Promptly and empathetically handled guest concerns and complaints.
  • Demonstrated integrity and honesty while interacting with guests, team members, and managers.
  • Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
I am still continuing with this job and I hope to get even better in it and sharpen my skills further than it is now. 
Volunteering Leader, 04/2012 to 05/2012
Bangladesh Embassy in Saudi Arabia Dammam, Eastern Province

    My class and a few other classes were selected by our country's embassy couple of years ago as volunteers to organize thousands of people and fill up their new passports during a period where they could change their profession and transfer sponsors in KSA. I was the leader for my class and under my leadership, we finished the work that was assigned to us with ease and efficiency. Moreover, I made sure my team accurately carried out all the instructions we were given. My team worked directly with the embassy to smoothly achieve our goal of helping those people change their profession to the one they liked.

Warehouse & Logistics Manager, 05/2015 to 11/2016
Father's' company Dammam, Eastern Province
    This is not considered as a formal job since I worked for my father and he didn't pay me. However, I really liked this job. I have always been really good at managing things, people. I started working as a warehouse manager at my father's factory during the summer holidays of 2015. I decreased my working hours once my classes started but then after my final year exam at college last year, I worked full time as a warehouse manager at my father's factory. I gathered, logged and monitored all the inventory and whatever shipments were carried out and made sure everything was running smooth and fast. I managed the shipment schedules to maximize productivity and cut costs. This has helped me a lot in learning skills like time management which in return showed me how you can bring a lot of profit for a company just by making sure the shipments get delivered on time which results in customers being satisfied with the service which is really crucial for any business.
High School Diploma: 2016
Bangladesh International School Dammam - Dammam, Eastern Province, Saudi Arabia
Bachelor of Science: Electrical Engineering, 2020
Cleveland State University - Cleveland, OH
  • Video Games
  • Reading about tech
  • Video editing
  • Photography
  • Photoshop