Logistics Specialist resume examples

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Skillful Logistics Specialist resume

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Anne D'Antimi
Professional Summary

Dependable Professional, with a "can do" attitude, self-motivator, bringing management experience and a willingness to take on added responsibility to meet tight deadlines. An enthusiastic team player with a strong work ethic and advanced complex problem solving skills with excellent attention to detail. Demonstrate dedication to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results oriented and proactive in addressing and resolving problems.


  • Effective leader (have managed teams of 3-55)
  • Staff training/development
  • Exceptional interpersonal communication
  • Consistently meet goals
  • Employee scheduling
  • Project management
  • Self motivated
  • Organized
  • Customer service-oriented
  • Conflict resolution
  • Deadline-oriented
  • Efficient multi-tasker
  • Team player
  • Can work with no supervision
  • Fluent in Italian
Work History
Senior Expedition Specialist 06/2017 to Current
Actura Australia Gordon, NSW
  • Establish correct systems and process from the outset to ensure timely, error free event management
  • Maintain accurate files, budgets & critical paths in order to adhere to deadlines and budgets, especially supplier attrition and cancellation deadlines as per signed contracts
  • Effectively negotiate and manage air, hotel, transport and other program components to ensure accuracy and seamless agreements
  • Ensure all student/teacher/staff/contractor data is accurately processed including travel and accommodation
  • Respond to all supplier/program partners queries professionally and within agreed time frames, ensuring satisfaction with the response
  • Maintain effective communication per and post event with all stakeholders, to ensure the all needs are understood, are being met as well as offering proactive strategic solutions
  • Utilise leadership skills to develop and mentor Expedition Staff
  • Identify margin improvement where possible to ensure company targets are met/exceeded
  • Ensure the service level framework based on the fundamental principal of professional service at all times is maintained
  • When service matters are identified recommend a solution or escalate the matter in a timely manner for support
  • Fully accountable for the program delivery including ensuring the event brief / budgets are fully understood and logistically sound
  • Foster operational support relationships within my team
  • Maintain a comprehensive understanding of the business, culture, strategy and direction in order to develop effective event solutions which meet the business objective and budgets whilst optimising profit through the effective use of preferred suppliers
  • Preparation and execution of Prep Day planning - Australia & New Zealand
  • e-learning content creator
  • AV & IT on tour procurement and training
  • Work with students that suffer from ADD, ADHD, Anxiety & other Mental Health issues
  • Formally identify any operational issues hindering planned local progress, and transfer this information to peers and the Head of Operations
  • Negotiated agreements between contractor/employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Training facilitation, development & implementation for contractual staff
  • Recruitment of expedition staff/contractors
  • Stock management
  • Merchandise design & supplier sourcing
  • Schedule formation & execution using in house planning software - scoping, setup, updating
  • Effectively manage a team of contractors - 55 pax+
  • Start to end management of International Educational Tour comprising of 300-1000 pax
  • Internal staff training - implementation & development
  • Relationship management - contractual staff, suppliers, teachers, students
Workforce Planning Manager & Planning Analyst 06/2014 to 04/2017
Travelcube Australia GTA St Leonards

  • Initiated rollout of new enterprise software solution for sales reporting.
  • Strengthened company's business by leading the implementation of Salesforce & Webchat.
  • Worked directly with IT to achieve flawless phone systems and contact centre wallboards.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Created new revenue streams through the introduction of webchat - This made us first in our industry to provide this service to our client base.
  • Developed and rolled out new policies.
  • Exceeded company objectives and was awarded the KUONI STAR of THE YEAR for my department
  • Hire and train staff
  • Provide forecasting and cost analysis to Contact Centre Management and Business Management
  • Manage the Client Contact Centre PABX platform - IPFX Administrator – including creation and deletion of extensions, queues, telephone number, IVR configuration and so forth
  • Monitor call volumes, trends and patterns to ensure contact centre forecasting for each month was accurate
  • Monitor, Report and Analyze call trends and data
  • Provide Business support
  • Point of escalation for Client Contact Centre for any computer and telephony issues
  • Real Time Monitoring of Contact Centre KPI's & SLA's for Australia, Bangkok, Indonesia & Phillipines
  • Daily, weekly, monthly reporting on individual, queue and team performance as well as overseas teams - Bangkok
  • NPS (Net Promoter Score) analysis and team feedback
  • Quality Assurance monitoring calibration and retrieval of calls for escalation purposes
  • Project management
  • Tracking costings of all equipment on site as well as budgeting for any application or system changes that the contact centre required
  • Skills matrix development & training
  • APRA Licensing coordinator (needed for the phone lines hold function
  • Change management
  • Prepare of documents and presentations for both Australia and Bangkok based management. Inclusive but not limited to recommendations of procedural changes commenced by either the Client Contact Centre Trainer or myself, upgrades to software and telephone systems
  • Upskilling program coordinator - carrer progression
  • Delivering improvement plans where needed to Contact Centre manager
  • Providing support to Client Contact Centre in the absence of management
  • Motivating and inspiring team members with compliments received via NPS
  • Liaising with clients overseas and interstate and maintain existing business relationships
  • Project - Assisting, liaising and strategizing in handover of Client Contact Centre to Third Party Vendor - Manilla
Touring & Logistics Manager /Event Coordinator 06/2011 to 01/2017
Genesis Industries Sydney

As a touring & logistics manager and Event Coordinator I am responsible for the day to day bookings of accommodation, air transport and ground transport. I am also in charge of all artist management whilst on tour, artist enquirers, soundcheck, itinerary building, new talent acquisition, social media advertising and client relationships.

My work is not only limited to artist and management, but it also includes crew logistics, media arrangements, budget maintenance, ticketing and guest list management.

I work independently as I have full trust from the Directors of Genesis.

Responsibilities included in my role are:

  • Coordinate and organise all aspects of the tour, from equipment transfer, dinner arrangements, replacement of broken equipment needed for a show, to venue re-arrangement and staff allocation.
  • Book, itinerise and coordinate all travel associated which includes flight, chauffeurs and accommodation
  • Prepare schedules for the artist in regards to any other extra curricular activities artist wish to partake in - ie sightseeing tours, restaurants and Zoo visits. This will at times entail organising personal buses to drive all artist and management to each activity
  • Prepare presentations in all formats for new possible acts to tour in Australia
  • Coordinate and attend promoter meets once per month
  • Assist with the recruitment of promoters and event drivers
  • Anticipate and exceed our Guests Expectations through an intuitive approach to customer service
  • Maintain a close and proactive relationship with all key departments
  • Manage a small team of event drivers and artist liaisons
  • First point of contact for the entire tour for all managers and touring artist, irrespective of what city they are playing in
  • Ensure all artist riders (technical & hospitality) are taken care of before show time
  • Sound check equipment management - ensuring artist is happy with equipment quality for the show inclusive of microphones
  • Ensure all aspects of the event are set up and are carried out in line with artist and management requirements
  • Administration and coordination of a event from start to finish
  • Processing of Visas – 420 sponsorship & ESTA
  • Manage all aspect of a tours across all booked cities in Australia
  • Take care of all artist and managerial needs on ad-hoc basis
  • Tour nationally with all artist to ensure all aspects of tour are to Genesis standards- Melbourne, Brisbane, Perth, Adelaide, Canberra, Hobart & Auckland
  • Help in the organisation of events from start to finish inclusive of other states/cities. This can include venue selection, supporting artist, insurance, contractual changes, photographers and media
  • Stage management
  • Guest list management
  • Management of artist for arena events - some shows range between 12-25 artist & management
  • International artist tour arrangements for every second week for club show in Sydney
  • Booking transfers and vehicles for all shows - arena and club
Team Leader 02/2012 to 06/2014
Travelcube Australia GTA St Leonards

  • Tupperware Tours (300 pax) - Yearly. Assisted as a tour guide, helped with daily activities for paxs, ensured all pax were accounted for at all times and educated on Sydney sights where ever possible
  • Manage the contact centre queues - eight in total
  • Point of escalation for customer related issues & Complaint handling
  • Train new and current team members and ensuring adequate cross training of all team procedures both internal and external
  • Establish team KPI's & SLA's, NPS structure and follow up
  • Daily, weekly, monthly reporting on individual and team performance
  • Quality Assurance monitoring & coaching
  • Recruitment of new staff
  • Providing support to team members on Inbound to ensure superior quality service is delivered on a daily basis
  • Performance Management and ongoing development of agents
  • Weekly and Monthly one on one coaching sessions, inclusive of adhoc on the spot issues as well as quality management.
  • Liaising with other Client Contact Centre managers and team leaders overseas to assist in maintaining current and new client business relationships
  • Team Goal Setting – clarification of each individual on performance expectation, work load and strategizing on how to achieve set figures
  • Liaising with other external vendors & stakeholders such as Flightcentre Group to ensure greater quality of service to both client and consumer
Team Leader & Acting Contact Centre Manager 01/2011 to 02/2012
Lebara Mobile Australia North Sydney

  • Manage the queue and motivate the team
  • Monitor, coach and mentor – in the classroom and on the phones
  • Point of escalation for customer service related issues & TIO complaint handling
  • Help in the training of new and current team members and ensuring adequate cross training of all team procedures
  • Establishing team KPI's & SLA's, NPS structure and follow up
  • Daily, weekly, monthly reporting on individual and team performance
  • Evaluation of current processes and implementing changes
  • Facilitating problem solving and collaboration – Quality Assurance
  • Recruitment of new staff
  • Performance Management and ongoing development of agents
  • Liaising with clients overseas and interstate and maintain existing business relationships
  • Monthly liaising with Vodafone and Crazy Johns for Helpdesk issues and general line concerns
  • OH&S Company representative
  • Manage Team Leader and Supervisors to ensure ongoing team productivity and customer satisfaction
Team Leader 11/2009 to 11/2010
First Data International North Sydney

  • Developed and rolled out new policies.
  • Hired and trained over 5 new staff members.
  • Developed and rolled out new policies.
  • Coaching & Mentoring
  • KPI Management
  • Train and manage over 11 systems used in the call centre
Team Leader & Project Manager 10/2007 to 10/2009
Blueprint Management Group Sydney CBD

  • Management of outbound, inbound and Direct Response Television (DRTV) campaigns
  • Management of outbound mortgage/refinancing campaign
  • Management of accident insurance campaign
  • Performance Management
  • Liaising with all clients, ensuring all expectations are met and exceeded
  • Providing the team with a vision of the project objectives
  • Project Manager for charity campaigns as part of strategic initiative
  • Facilitating problem solving and collaboration – Quality Assurance
  • Conducting outbound sale calls relating to eBay/PayPal
  • Set up of new campaign – Ebay/Paypal
  • UAT testing
  • Ensuring high quality training of all team members in other relevant areas such as DNCR, selling pitch and how to overcome objections in an effective way
  • Revising and writing of script
  • Team Goal Setting – clarification of each individual on performance expectation, work load and strategising on how to achieve set figures
  • Evaluating and analysing the best way to produce a very high outcome in sales for campaign – looking at importance, quality and values and ensuring best approach is taken
  • Monitoring and mentoring all CRM's on quality assurance and FAC general advice guidelines.
  • Recruitment of new staff members
  • Responsible for running compliance work in progress meetings between clients and compliance officers
  • OH&S Company representative - President
Personal Information

Please note I have been working since 2001 and have only included the past 6 years work history. If you require more information I will be more than happy to supply.

I am available for travel if required by the business and hold a valid Australian Passport.

I am also fluent both verbally and written in Italian.

Bachelor of Business in Event Management: Event Management Current Torrens University - Online From conferences to concerts or weddings, the event management course trains me to create successful events of every type and size. It helps me in learning to design, plan, implement and market events, and apply my skills directly to my job. Not only does it help me in gaining essential skills in events, but also in marketing, finance, business and management.
Statement of Attainment in Mental Health 2019 Tafe NSW - Online
First Aid Certificate + CPR CBD College - Sydney

HLTAID001 Provide cardiopulmonary resuscitation

HLTAID002 Provide basic emergency life support
HLTAID003 Provide first aid
Provide an emergency first aid
response in an education and care

Working With Children Check

Sarah Mckenna -TravelCube Client Contact Centre Team Manager. Number available on request

Thomas Rodrigues - Genesis Industries Director. Number available on request

Applications & Software
  • Microsoft Word
  • AS400 – IBM
  • IPFX – Administrator Advanced
  • Sharepoint
  • Salesforce
  • Visual Studio 2015
  • Microsoft Excel
  • Verint ADP – manager level
  • AVAYA Telephony – Contact Centre admin level
  • Citrix
  • Workday
  • Excel - VBA
  • Microsoft PowerPoint
  • Microsoft Outlook 2010
  • CMS – Avaya
  • CCPulse
  • VBA .Net programming
  • Adobe Photoshop
  • Ticketbooth
  • Events Pro
  • Adobe InDesign
  • Zoom

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Job-winning Logistics Specialist resume

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Professional Summary
Energetic Entry Level Business Management Professional who is dedicated to creating efficiency at all levels of management. Adept at critical analysis developing comprehensive reports for management and working as part of a team. Extremely results-oriented and proactive in addressing and resolving problems.
Microsoft Office (Word, Excel, paced, team oriented environment PowerPoint, and Outlook) Strong planning and execution skills
Work History
Technical Data Analyst, 11/2014 to Current
Exxon Mobil Houston, TX
  • Strengthened company's business by leading implementation and creation of TMLs from equipment files in Inspection Database Partnered successfully with ExxonMobil sites to transfer and update information within Inspection Database Extract information from MS Access Inspection Data Management Systems Provide data analyses comparing inspector's inspection plans and database information Assist with scheduling monthly performance for the equipment.
Data Entry Specialist, 09/2014 to 11/2014
Exxon Mobil Lane Staffing Agency Houston, TX
  • Provided administration support by training and mentoring staff to ensure smooth transition during the BOP-X 2014 Turnaround Monitored 13:1 manpower to insure none of the inspectors worked over 14 days Utilized Loss Prevention Self-Assessment (LPSA) daily Updated wall charts with completed Inspections of Exchangers, Drums and Towers Entered Thickness data and Internal Inspection reports into the Inspection Data Management System (IDMS) Utilized excel spreadsheet to perform temperature corrections on thickness data before entry into IDMS Updated Equipment Files in the BOP Library with the Final Inspection reports.
Logistics Specialist, 05/2010 to 05/2014
United States Army
  • Exceeded army objectives by raising the quality and accuracy of performance, cost, backlog, and man-hour Developed and rolled out new policies by gaining new contracts, analyzing logistical problems and proposing more effective solutions Spearheaded cross-functional initiative to achieve proper allocation of resources between 7 different companies Supervised a Team of 8 in Iraq for 9 months Accountable for over $400M worth of Parts and Equipment Extracted and analyzed available data in order to improve Supply Chain efficiencies and minimize risk Coordinated and organized the Order Cycle and associated Information Systems Performed data analysis to monitor performance and plan improvement and demand Listed and negotiated with Customers and Suppliers Utilized Specialist Knowledge in Mechanic- Handling Systems to provide Consultancy Services Fully Trained and Certified in the Systems of the Standard Army Maintenance System Qualified in Property Book Unit Supply Enhanced and Sustainment Automation Support Management Office Accountable for Receiving and performing Inventory of over 5,000 parts.
MBA: Jan 2018
University of Phoenix - Houston, TX
Bachelor of Science: Business Management, March 2016
University of Phoenix - Houston, TX
Business Management
Additional Information
  • AWARDS Good Conduct Medal Army Achievement Medal

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Experienced Logistics Specialist resume

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Passionate about caring for children on the Autism Spectrum and providing the highest quality of services to clients with special needs. Highly motivated to expand my knowledge, bring out the best of my potential and succeed in the field of Applied Behavior Analysis. Focused and committed to make a meaningful difference in the life of someone every day .

  • Quick learner
  • Multi-task
  • Attention to details
  • Results-oriented
  • Problem-solving
  • Excellent time management
  • Excellent interpersonal and communication skills
  • Well-organized
  • Teamwork
  • Calm under pressure
  • Data entry
  • Computer proficiency
  • Documentation and reporting
  • Confidentiality and professional proficiency
08/2018 - Current
El Dorado Furniture Miami Gardens, FL Advertising Media Coordinator
  • Coordinate project planning required for campaign set up; meticulously prepare and manage project plans, timeline, deliverable and goals
  • Enter sales orders and production orders for (tv, radio, digital) stations on a daily basis by the deadlines
  • Revise and prepare media buys, coordinate and process media traffic instructions
  • Audit and resolve PO (contract) and Vendor Invoices differences, and approve Invoices for payment
  • Represent El Dorado Furniture and promote programs through outreach activities
10/2017 - 07/2018
El Dorado Furniture Miami Gardens, FL Customer Care Associate / Cashier
  • Identified and anticipated customer needs. Capable to make customers feel important and appreciated at all times
  • Reviewed customer data to assess current issues and determine potential solutions
  • Trouble shooter, identify any situation that is causing a delay or interruption on the decision making process
  • Maintained 100% satisfaction rating with customers by providing exceptional service and support
  • Reconciled accounts, posted daily entries and conducted financial analysis
04/2015 - 09/2017
Florida Engines & Machinery Miami, FL Manager Global Logistics
  • Managed logistics and daily operations
  • Directed and coordinated activities in sales and accounting services
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Reviewed customer orders, received, and prepared daily invoices
  • Maintained reports, entered information into database, processed documentation and safety records
  • Created spreadsheets with cost and sales prices, calculated gain and loss and carried out imports and exports into the accounting program
  • Analyzed and review cost and sales reports for internal audits
  • Provided training and orientation to new staff
09/2013 - 07/2014
University Of Havana Havana, Cuba Developmental Psychology Of School-Aged Children
  • Evaluated student academic, behavioral and emotional needs utilizing formal testing instruments
  • Monitored students' academic progress, mental health and sociability through ongoing individual assessments
  • Established developmentally-appropriate support groups and activities for school-aged students
  • Organized and led activities to promote physical, mental and social development
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities
  • Assisted children in developing fine motor skills
  • Documented observation, interventions and activities performance in the student record
09/2012 - 07/2013
University Of Havana Havana, Cuba Education (Academic Assistance)
  • Physically and verbally interacted with student throughout the day to keep them engaged
  • Helped students master learning concepts through one-on-one and small group tutoring
  • Maintained focused, inclusive and supportive learning environments
  • Prepared visual aids, equipment and classroom displays
  • Promoted Language development skills through reading and storytelling
  • Organized and distributed learning materials like homework, textbooks and classroom supplies
  • Collaborated with teacher to devise and implement developmentally appropriate lessons
  • Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements
Education and Training
Behavior Analyst Certification Board (BACB) Miami, FL Registered Behavior Technician Certificate
Behavior Professional Consultants Miami, FL RBT 40-hour Training: Registered Behavior Technician
Behavior Professional Consultants Miami, FL 20-hours Behavior Assistant Certificate
Miami Dade College Miami, FL Current Student (Associate Program): Psychology

49 completed credits/ 60 required

Miami Dade College Miami, FL Accounting Certificate : Accounting (Level I & Level II)
University of Havana Havana, Cuba 3 Years of Psychology: Psychology

Equivalent of graduation from an accredited high school in the United States and completion of four years (122.50 semester credit hours) of undergraduate study in Psychology and related courses at a regionally accredited institution of higher education in the United States.

Center For Studies And Postgraduate Improvement Havana, Cuba Certificate: Emotional Intelligence And Leadership
I.P.V.C.E. Vladimir Ilich Lenin, Havana, Cuba High School Diploma
  • ASHI- Basic First Aid/ CPR and AED for Adult/Child/Infants (G2015)
  • DCF- Civil Rights
  • DCF- Security Awareness
  • FDOH- HIV/AIDS Section HIV Prevention Program
  • OSHA- Standard/ Infection Control
  • APD- Direct Care Core Competencies Course
  • APD- Zero Tolerance Course
  • Domestic Violence
  • APD- Requirements for all Waiver Providers Course