• Coordinated and participated in promotional activities and trade shows.
• Analyzed usage patterns to understand ways in which customers used company products and services.
• Applied sales forecasting techniques and strategic planning to verify sales and profitability of products, lines and services.
• Completed quarterly forecasting and monthly financial reviews.
• Directed the hiring, training and performance evaluations for marketing and sales staff and supervised their daily activities.
• Led a comprehensive safety training for 20+ staff members.
• Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
• Resolved employment-related disputes through proactive communication.

• Used computers for various applications, such as database management and word processing.
• Answered telephones and gave information to callers, took messages, and transferred calls to appropriate individuals.
• Greeted visitors, volunteers, and callers.
• Handled their inquiries or directed them to the appropriate persons according to their needs.
• Completed forms in accordance with organization procedures.
• Scheduled and confirmed appointments for clients, customers, and supervisors.
• Made copies of correspondence and other printed material.
• Attended community events and meetings to promote organizational goals or solicit donations or sponsorships.
• Assisted in sorting donations made to the organization.
• Received President's Award for exceptional volunteer service in the non-profit sector.

• Overall management of site, directing work of subordinate employees including recruiting, interviewing, selecting, hiring, training, disciplining and firing.
• Prepare schedule and apportion work among hourly staff.
• Maintain sales records, appraises staff productivity and efficiency, recommending promotions or other changes in status.
• Handle employee complaints or grievances.
• Control flow and distribution of merchandise and supplies, including product ordering, receiving, and vendor relations.
• Responsible for proper merchandising and compliance with all AHC safety and environmental guidelines.
• Ensure secure and safe facility.
• Monitor and implement legal compliance measures, including site auditing and inspections.
• Plan and control budget and management to maximize profit.
• Analyze profit and loss statements and compliance with cash control policy.
• Report competitive price checks and ensure exemplary customer service, resolving complaints when necessary.
• Troubleshoot when necessary, and remain available 24/7 unless on leave.
• Other duties at the discretion of Corporate.

Due to illness I had to resign from Programmed.

• Served as company representative to employee's and clients to promote company objectives.
• Led a comprehensive Logistics training for staff members.
• Resolved employment-related disputes through proactive communication.
• Responded to customer requests via telephone and email.
• Verified data integrity and accuracy. 
• Performed initial client assessment and analysis to begin research process.
• Copied, logged and scanned supporting documentation.
• Obtained documents, clearances, certificates and approvals from local, state and federal.

•  Regularly acting in the Logistics Superintendent role for leave coverage and as required.
• Recruitment, training and manage a team of 10 Resource Coordinators.
• Coordinate the Logistics to suit a 14 week shutdown schedule for mines.
• Management of work management processes for Shutdown Logistics.
• Maintenance of financial support including reconciling expenses and invoices.
• Alignment of contractor site access with information in Learning management system to ensure consistency of training.
• Maintaining a high profile in the promoting of safe working conditions and practices.
• Reporting on Key Performance Indicators for the Logistics of shutdowns.
• Review Shutdown performance in regards to logistics provided and organised and confirm action improvement plan for the team.
• Identification and communication of critical issues arising from the logistics plan.
• Development of Shutdown Logistics new department within BHP Billiton.
• Flight utilisation giving Shutdowns a saving of $308,000 in FY16.
• Partnered successfully with stakeholders to produce effective positive outcomes with NPI increasing accommodation forecasting accuracy for Shutdowns by more than  20%
• Trained, coached and mentored staff to ensure smooth adoption of new processes.
• Developed and rolled out new procedures and processes.
• Hired and trained 10 Resource Coordinators to manage the Shutdown Logistics processing.
• Worked directly with Senior Management, Stakeholders & Suppliers to achieve more efficient process during Shutdowns
• Optimised team functions allowing better coverage and cost savings by being apart of the implementation of Shutdown Logistics Support from Perth.
• Implemented a set of comprehensive tracking processes to monitor [Project name] performance.

Shutdown / Projects Coordinator

•  Entered personnel and subcontractor data into a central database.
• Reviewed and confirmed that all final paid hours corresponded with timesheets.
• Produced monthly reports using advanced Excel spreadsheet functions.
• Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
• Directed administrative functions for the directors, principals, consultants and key managers.
• Managed travel for Operations Manager site visits and coordinated the pre-planning of trips.
• Reconciled Shutdown / Project costs for payment compared budgets to overall costs.
• Managed the travel for employees and contractors to and from site.
• Managed the logistical requirements of equipment - on hire and off hire of goods  during Shutdowns / Projects.
• Tracked time spent on assignments each day for productivity reporting.
• Assigned and recorded job Numbers for Future Shutdowns / Projects.
• Supported human resources staff with new hire orientations and monthly departmental meetings.
• Completed employee employment verifications and unemployment paperwork in a timely manner. 
• Assisted management staff in annual year-end processes and data audits. 
• Sent notices to employees and subcontractors regarding expiring documentation.

• Organized and attended meetings, including compiling all documents and reports ahead of time.
• Maintained appropriate filing of personal and professional documentation.
• Sourced and ordered office equipment and supplies.
• Composed and drafted all outgoing correspondence and reports for managers.
• Processed accounts receivable and accounts payable.
• Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination.
• Processed travel expenses and reimbursements.
• Directed administrative functions for the directors, principals, consultants and key managers.
• Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
• Maintained efficient internal accounting controls, adherence to accounting policies and other company policies and procedures.
• Oversaw the day-to-day processing of payroll for all WA employees, including review of timesheets and processing of payroll

• Responded promptly and answered/resolved customer inquiries and complaints.
• Tracked sales order and alerted appropriate staff of any potential delivery issues daily sales order follow- up, including backorder research and sample follow-up for selected accounts.
• Provided pricing, product availability and shipping schedule information for customers and internal personnel.
• Complete proficiency in Microsoft Word, Power Point, Excel, Red Prairie, RSS, Breeze, OMS, FMS.
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
• Managed high call volume with tact and professionalism.
•  Participated in a booklet writing on appropriate responses to customers' questions as part of the training manual used as part of the new employee training process.

• Coordinated and performed a range of staff as well as operational support activities for the unit; served as a liaison with other departments and operating units in the resolution of day-to-day administrative and operational problems.
• Provided administrative/secretarial support for the department/division such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries.
• Operated personal computer to compose and edit correspondence and memorandum from dictation, verbal direction, and from knowledge of established department/division policies; prepare, transcribe, compose, type, edit, and distribute agendas and minutes of meetings.
• Scheduled and coordinated meetings, interviews, appointments, events and other similar activities for supervisors, which coordinating travel as well as lodging arrangements.

• Managed strategic planning, resource allocation, human resource modeling, and leadership techniques and production methods.
• Negotiated and supported logistics costs meant for third party logistics providers assisting yearly budget goals.
• Developed business by gaining new contracts, analyzing logistical problems and producing new solutions.
• Prepared and implemented  business plans and sales strategies for the market to ensure company sales and goals and profitability.
• Monitored staffing requirements based upon order volumes and makes appropriate adjustments to staff and/or process as appropriate.

• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Developed reputation as an efficient service provider with high levels of accuracy.
• Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
• Participated in physical inventory counts every quarter.
• Scheduled weekly inventory pickups and deliveries with vendors.
• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.