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Professional Summary
Management Specialist who is a dynamic leader, team player and motivator. Results focused on community outreach and business-community integration.
  • Managerial background
  • Negotiations
  • Strong PR background
  • Conflict resolution
  • Team player
  • Organized
  • Goal-oriented
  • Records maintenance
  • Employee coaching
  • Recruitment/staffing
  • Payroll administrator
  • Audit preparation and reporting
  • Interviewing
Work History
01/2018 to Current
Logistics Supervisor Cox Automotive North Dighton, MA
  • Led and trained 60+ employees.
  • Made sure to process transportation orders by due date and ensured on-time delivery to customers.
  • Ensured the effective and timely implementation of all operational goals.
  • Coordinated quarterly business reviews alongside senior management.
  • Tracked time spent on assignments each day for productivity reporting.
  • Led improvement initiatives to advance operational efficiencies.
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
  • Picked up incoming stock and delivered materials to designated locations.
  • Oversaw hiring and training of new employees.
  • Reported carrier-performance metrics and monthly costs reports to the regional team.
  • Established long-term customer relationships through prompt and courteous service.
  • Led cross-department initiatives to develop and pursue cost reduction programs.
  • Forecasted manpower requirements based on daily workload and company targets.
08/2015 to 12/2017
General Retail Manager Pet Valu East Providence, RI
  • Coordinated and participated in promotional activities and trade shows.
  • Analyzed usage patterns to understand ways in which customers used company products and services.
  • Applied sales forecasting techniques and strategic planning to verify sales and profitability of products, lines and services.
  • Completed quarterly forecasting and monthly financial reviews.
  • Directed the hiring, training and performance evaluations for marketing and sales staff and supervised their daily activities.
  • Led a comprehensive safety training for 20+ staff members.
  • Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
  • Resolved employment-related disputes through proactive communication.
07/2005 to 06/2014
Organization Volunteer SHEPHERD'S CENTER Fall River, MA
  • Used computers for various applications, such as database management and word processing.
  • Answered telephones and gave information to callers, took messages, and transferred calls to appropriate individuals.
  • Greeted visitors, volunteers, and callers.
  • Handled their inquiries or directed them to the appropriate persons according to their needs.
  • Completed forms in accordance with organization procedures.
  • Scheduled and confirmed appointments for clients, customers, and supervisors.
  • Made copies of correspondence and other printed material.
  • Attended community events and meetings to promote organizational goals or solicit donations or sponsorships.
  • Assisted in sorting donations made to the organization.
  • Received President's Award for exceptional volunteer service in the non-profit sector.
08/2007 to 10/2013
General Site Manager HESS Wareham, MA
  • Overall management of site, directing work of subordinate employees including recruiting, interviewing, selecting, hiring, training, disciplining and firing.
  • Prepare schedule and apportion work among hourly staff.
  • Maintain sales records, appraises staff productivity and efficiency, recommending promotions or other changes in status.
  • Handle employee complaints or grievances.
  • Control flow and distribution of merchandise and supplies, including product ordering, receiving, and vendor relations.
  • Responsible for proper merchandising and compliance with all AHC safety and environmental guidelines.
  • Ensure secure and safe facility.
  • Monitor and implement legal compliance measures, including site auditing and inspections.
  • Plan and control budget and management to maximize profit.
  • Analyze profit and loss statements and compliance with cash control policy.
  • Report competitive price checks and ensure exemplary customer service, resolving complaints when necessary.
  • Troubleshoot when necessary, and remain available 24/7 unless on leave.
  • Other duties at the discretion of Corporate.
Certificate in Animal Nutrition: Animal Nutrition
University of California, Davis - Davis, CA
United States Civil Disturbance : Law Enforcement
  • Coursework in Law Enforcement, Correctional Administration and Information Security Systems
  • Gang and Drug Investigation Tactics seminar
  • Firearms Instructor Certification
  • Criminal Law, Criminology and Penology coursework
  • Hostage Negotiations training
  • Courtroom Testimony Survival Tactics seminar
  • Coursework in Criminal Justice, Criminology and Sociology
  •  AWARDS:  Cox Automotive Logistics Provider of Choice Focus Award 2018, Class B Operator Certified, Global War on Terrorism Medal,  Army Achievement Medal,  Army Good Conduct Medal for Exemplary Behavior, Efficiency and  National Defense Service Medal,  Overseas Service Ribbon,   Badge Award for High Maintenance and Clean Vehicle Accident Record,  Certificate of Achievements for Meritorious Service for Volunteering,  For Excellence in  and For Exceptional Service and Support of the Military Police Brigade, Hawaii.
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Professional Summary

Supervisor / Team Lead offering expertise in process improvement, shutdown management and forecasting. Exceptional leader who operates efficiently and creatively in fast-paced environments.


High-achieving management professional possessing excellent communication, organisational capabilities and able innovative solutions to resolve business challenges.


As an accomplished professional with 10 years of mining experience, My skills and knowledge of mining along with my experience with in developing and coaching a team, I am excited for my next challenge and an opportunity to be a valuable contributing member while being part of the growth, development and success of the organisation.

  • New department development
  • Developing procedures and processes
  • Successfully mentoring a new team through change
  • Accommodation forecasting improvement by more than 20%,
  • Flight utilisation costs saving of $308,000 in FY16
  • Optimising the team processes to support Shutdowns from Perth for all WAIO sites resulting in further cost savings.
  • Time management
  • Staff recruiting and retention
  • Detail-oriented
  • Effective leader
  • Staff training/development
  • Employee scheduling
  • Consistently meet goals
  • Efficient multi-tasker
  • Organized
  • Deadline-oriented
  • Exceptional interpersonal communication
  • Client account management
  • Strong leadership abilities
  • Process improvement
  • Logistics management
  • Team building
  • Dependable
  • Multi-site operations
  • Procedure development
  • Project planning and development
  • Microsoft Applications (PowerPoint, Word, Excel)
  • SAMS - Inflight
  • ERMS - Site Access System
  • ERMS - Roster Manager
  • FMG - Induction Portal
  • SAP - JDE Edwards
  • CWT Travel - Amex Travel
  • MYOB - Quickbooks
  • IFS Applications
Work History
Senior Supervisor | 08/2018 to Current
Sodexo - Karratha, WA
  • Acting Area Manager
  • Identified areas that were underperforming and implementing effective process improvements. 
  • Managed team performance by training, mentoring, disciplining and motivating employees. 
  • Read and followed standard operating procedures. 
  • Reviewed processing schedules and production orders concerning inventory requirements, staffing requirements, work procedures and duty assignments, considering budgetary limitations and time constraints.
  • Estimated costs and set quality standards. 
  • Ensured that all health and safety guidelines were followed. Performed preventative maintenance to maintain optimal productivity.
  • Worked directly with Senior Management, Stakeholders & Suppliers to achieve more efficient process.
Senior Recruitment Consultant | 09/2017 to 01/2018
Programmed Industrial Maintenance - West Perth, WA

Due to illness I had to resign from Programmed.

  • Served as company representative to employee's and clients to promote company objectives.
  • Led a comprehensive Logistics training for staff members.
  • Resolved employment-related disputes through proactive communication.
  • Responded to customer requests via telephone and email.
  • Verified data integrity and accuracy. 
  • Performed initial client assessment and analysis to begin research process.
  • Copied, logged and scanned supporting documentation.
  • Obtained documents, clearances, certificates and approvals from local, state and federal.
Shutdown Logistics Supervisor | 06/2011 to 03/2017
BHP Billiton Iron Ore - Perth, WA
  •  Regularly acting in the Logistics Superintendent role for leave coverage and as required.
  • Recruitment, training and manage a team of 10 Resource Coordinators.
  • Coordinate the Logistics to suit a 14 week shutdown schedule for mines.
  • Management of work management processes for Shutdown Logistics.
  • Maintenance of financial support including reconciling expenses and invoices.
  • Alignment of contractor site access with information in Learning management system to ensure consistency of training.
  • Maintaining a high profile in the promoting of safe working conditions and practices.
  • Reporting on Key Performance Indicators for the Logistics of shutdowns.
  • Review Shutdown performance in regards to logistics provided and organised and confirm action improvement plan for the team.
  • Identification and communication of critical issues arising from the logistics plan.
  • Development of Shutdown Logistics new department within BHP Billiton.
  • Flight utilisation giving Shutdowns a saving of $308,000 in FY16.
  • Partnered successfully with stakeholders to produce effective positive outcomes with NPI increasing accommodation forecasting accuracy for Shutdowns by more than  20%
  • Trained, coached and mentored staff to ensure smooth adoption of new processes.
  • Developed and rolled out new procedures and processes.
  • Hired and trained 10 Resource Coordinators to manage the Shutdown Logistics processing.
  • Worked directly with Senior Management, Stakeholders & Suppliers to achieve more efficient process during Shutdowns
  • Optimised team functions allowing better coverage and cost savings by being apart of the implementation of Shutdown Logistics Support from Perth.
  • Implemented a set of comprehensive tracking processes to monitor [Project name] performance.
HR Administration / Projects & Shutdown Coordinator | 09/2008 to 01/2011
HWE Mining - Bassendean, WA

Shutdown / Projects Coordinator

  •  Entered personnel and subcontractor data into a central database.
  • Reviewed and confirmed that all final paid hours corresponded with timesheets.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
  • Directed administrative functions for the directors, principals, consultants and key managers.
  • Managed travel for Operations Manager site visits and coordinated the pre-planning of trips.
  • Reconciled Shutdown / Project costs for payment compared budgets to overall costs.
  • Managed the travel for employees and contractors to and from site.
  • Managed the logistical requirements of equipment - on hire and off hire of goods  during Shutdowns / Projects.
  • Tracked time spent on assignments each day for productivity reporting.
  • Assigned and recorded job Numbers for Future Shutdowns / Projects.
  • Supported human resources staff with new hire orientations and monthly departmental meetings.
  • Completed employee employment verifications and unemployment paperwork in a timely manner. 
  • Assisted management staff in annual year-end processes and data audits. 
  • Sent notices to employees and subcontractors regarding expiring documentation.
Office Administration | 01/2007 to 01/2008
K&S Freighters - Kewdale, WA

  • Organized and attended meetings, including compiling all documents and reports ahead of time.
  • Maintained appropriate filing of personal and professional documentation.
  • Sourced and ordered office equipment and supplies.
  • Composed and drafted all outgoing correspondence and reports for managers.
  • Processed accounts receivable and accounts payable.
  • Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination.
  • Processed travel expenses and reimbursements.
  • Directed administrative functions for the directors, principals, consultants and key managers.
  • Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
  • Maintained efficient internal accounting controls, adherence to accounting policies and other company policies and procedures.
  • Oversaw the day-to-day processing of payroll for all WA employees, including review of timesheets and processing of payroll
Australian Institute of Management WA - Floreat, WA, Australia | Dipolma Leadership and Management, 2016
Australian Institute of Management WA - Floreat, WA, Australia | Certificate Frontline Leadership Leadership and Management
North Metropolitan TAFE Midland - Midland, WA, Australia | Certificate Accounting Trail Balance
Australian Institute of Management WA - Floreat, WA, Australia | Certificate Leadership of Management
This resume is created in 7 minutes.
Professional Summary

Logistics Supervisor with over four years of experience overseeing operations, transportation, distribution and Logistics for Fortune 500 companies. Adapts quickly to the changing needs of fast-paced and growing companies and organizations.

  • Team development
  • Proficient in MS Office
  • Quality management systems knowledge
  • Warehouse and manufacturing operations
  • Familiar with WMS and RF systems
  • Supply chain and resource management
  • DOT regulations
  • Risk management processes and analysis
Work History
January 2015-Current Logistics Supervisor | Best Buy, Inc | Perth Amboy, NJ
  • Train, schedule and evaluate 30 employees.
  • Direct warehouse functional areas, including receiving, replenishment, shipping, order filling, and returns to ensure on time and accurate receipt and delivery of inventory.
  • Report carrier-performance metrics and monthly costs reports to executive team.
  • Research and gather necessary information for completion of invoices accurately and timely invoicing of specific warehouse customer shipments.
  • Ensure completion of customer invoicing, mailing, filing, electronic processing and other related functions.
  • Communicate all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
  • Ensure the effective and timely implementation of all operational goals.
  • Handle employee conflicts in the most efficient manner and while following all company procedures.
  • Develop business by gaining new contracts, analyzing logistical problems and producing new solutions
  • Manage Cycle Count and inventory programs using WMS, achieving 99% net dollar inventory accuracy rate for all product categories for 8 locations.
January 2014-January 2015 Customer Care Representative | Best Buy, Inc | Perth Amboy, NJ
  • Responded promptly and answered/resolved customer inquiries and complaints.
  • Tracked sales order and alerted appropriate staff of any potential delivery issues daily sales order follow- up, including backorder research and sample follow-up for selected accounts.
  • Provided pricing, product availability and shipping schedule information for customers and internal personnel.
  • Complete proficiency in Microsoft Word, Power Point, Excel, Red Prairie, RSS, Breeze, OMS, FMS.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Managed high call volume with tact and professionalism.
  •  Participated in a booklet writing on appropriate responses to customers' questions as part of the training manual used as part of the new employee training process.
January 2011-January 2014 Administrative Assistant | MS International | Edison, NJ
  • Coordinated and performed a range of staff as well as operational support activities for the unit; served as a liaison with other departments and operating units in the resolution of day-to-day administrative and operational problems.
  • Provided administrative/secretarial support for the department/division such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries.
  • Operated personal computer to compose and edit correspondence and memorandum from dictation, verbal direction, and from knowledge of established department/division policies; prepare, transcribe, compose, type, edit, and distribute agendas and minutes of meetings.
  • Scheduled and coordinated meetings, interviews, appointments, events and other similar activities for supervisors, which coordinating travel as well as lodging arrangements.
January 2008-January 2011 Logistics Supervisor | Prestige Window Fashions | Edison, NJ
  • Managed strategic planning, resource allocation, human resource modeling, and leadership techniques and production methods.
  • Negotiated and supported logistics costs meant for third party logistics providers assisting yearly budget goals.
  • Developed business by gaining new contracts, analyzing logistical problems and producing new solutions.
  • Prepared and implemented  business plans and sales strategies for the market to ensure company sales and goals and profitability.
  • Monitored staffing requirements based upon order volumes and makes appropriate adjustments to staff and/or process as appropriate.
September 2006-September 2008 Customer Service Representative | Prestige Window Fashions | Edison, NJ
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Participated in physical inventory counts every quarter.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Proficient in Spanish(read, write, speak)
2005 High School Diploma Perth Amboy High School, Perth Amboy, NJ
This resume is created in 7 minutes.
To attain the position of Logistics Supervisor
  • experience in cross dock shipping
  •  osha 30 trainer
  • expert team building
11/2006 to 03/2011
Shipping Supervisor/Warehouse Ralcorp Frozen Bakery Products
01/1992 to 12/1994
San Joaquin Delta College Stockton, CA
  • Majored in Fire Science achieving certification from American Red Cross as EMT, as well as, CPR, Defibrillator, and First Aid 2.
Assistant Terminal Manager White Arrow Trucking LLC Stockton, Ca
  • Oversee all facets of terminal operations on second shift, cross dock storage, shipping and receiving, next day load preparations, building loading and shipping intermodal LTL trailers, while simultaneously assisting and providing support to our drivers Ensure safe and efficient loading and unloading of shipments encouraging urgency while maintaining a safe and rewarding environment Assist dispatch to ensure on time local deliveries/pick- ups as well as intermodal in-gating/out gating Maintain all hard copy records of pickups and deliveries assisting with billing processes Ensure the safety of all drivers, track HOS, assist with any breakdown or rescues as needed Expert ability at arranging LTL trailers resulting in doubling expected/planned revenues I am an OSHA 30 certified trainer.
Warehouse Logistics Supervisor AKA Cottage Bakery Lodi, CA
  • Supervised handling, packaging, scheduling, and distribution of goods and materials Maintained control of cross dock shipping and receiving Ensured accuracy, completeness, and condition of shipments and records with a sense of urgency and without compromising quality Managed and motivated employees while creating a pleasant and rewarding work environment Consistently achieved goals while under pressure of deadlines and tight budget constraints.
Associate of Arts: fire science San Joaquin Delta College Stockton, california
billing, budget, CPR, drivers, First Aid, materials, next, packaging, pick, processes, quality, receiving, safety, scheduling, shipping, trainer