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Friendly and dependable team member. Works well in fast-paced environments. Possesses excellent organizational and problem-solving skills.

  • Bilingual English/Spanish
  • Microsoft Word, Excel, PowerPoint
  • Attention to detail
  • Positive attitude
  • Self-directed
  • Problem solver
Morgan & Stanley Offices Coral Gables, FL Mailroom Clerk 03/2016 to 12/2016
  • Sorted and distributed business correspondence to correct department or staff member.
  • Delivered mail daily to multiple departments
  • Assembled and packed shipping boxes
  • Printed and placed mailer labels
  • Stamped and sealed outgoing mail
Humane Society of Greater Miami South Miami, FL Volunteer 07/2015 to 12/2015
  • Cleaned kennels
  • Feed animals
  • Walked dogs weekly
  • Brushed and bathed animals
  • Provided adoption pamphlets during Adoption Weekends
High School Diploma 2019 Coral Gables Senior High School, Coral Gables, FL
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  • 12+ years with extensive experience working as Sr. Mail-room Clerk
  • Highly skilled in loading and unloading material within a warehouse setting
  • Hands-on experience in performing visual inspections and attentions to detail
  • Knowledge of planning, organizing and managing time to complete simultaneous work duties and cost cutting
  • Demonstrated ability to make timely decisions
  • Good housekeeping and safety acumen
  • Profound mechanical and troubleshooting skills
  • Ability to lift up to 50lbs
  • Able to perform necessary math calculations
  • Effective communication skills
Material Management Clerk 08/2014 to 02/2019 DAVITA LABS Fort Lauderdale, FL
  • Receiving, distribution and performing data entry of receipts and all inventory items.
  • Assist with restocking the labs and delivering supplies to internal departments.
  • Responsible for distribution and storage of equipment and supplies.
  • Rotate all incoming stock based on lot numbers and expiration dates.
  • Ensure that supplies are maintained according to department's guidelines.
  • Maintain, log and file PO numbers.
Sr. Mailroom Clerk / Account Services 05/2002 to 10/2012 BANKATLANTIC Fort Lauderdale, FL
  • Distributions of incoming mail and outgoing mail
  • Knowledge of UPS, FedEx, USPS Mail & Courier services
  • Maintenance of BankAtlantic PO Boxes
  • Inventory of all warehouse items
  • Opening and processing mail teller deposits
  • Sort and deliver incoming mail to internal departments
  • Delivering certified and registered mail to Post office
  • Adding postage to postage meter
  • Trouble shooting and Technical Assistance of Pitney Bowes DM500
  • Processing invoices for preparing for payment by Accounts Payable Dept
  • Perform account closures by following bank guidelines and procedures
  • Knowledge of current postal codes, procedures, and regulations

Excel , Mail, Microsoft office, Word, postage meter, Receiving, Shipping, Sorting, Trouble shooting, Windows (All Versions), Type 25 WPM, Metavente, FedEx World online Shipping

  • Employee of the month - BankAtlantic 2008 & 2009
  • Employee Recognition – Triple-Crown winner 2016
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During my 21 plus years of employment with the Florida Department of Corrections, I've held the titles of Correctional Officer, Correctional Officer Sergeant, Classification Officer, and Senior Classification Officer. I've performed numerous tasks, to include supervising and counseling with male and female adults and youthful offenders, as well as with other staff members, mentoring and training staff during scheduled work hours and during mandatory annual training seminars for certified correctional officers and uncertified staff members as well, teaching Life Skills programs to inmates, reviewing files, completing file audits, progress reports, incident reports, entering information into various data base systems, conducting criminal background checks utilizing NCIC, FCIC, DJJ, and Florida Clerks of Court data base systems, completing daily rosters, time sheets, overtime reports, scheduling vacations, completing officers' annual evaluations, ensuring programs are updated when necessary, and assisting with maintaining orderliness within institutional settings. Furthermore, I also possess 2 years of experience within the retail customer service industry.

Correctional Officer Sergeant / Senior Classification Officer Jan 1996 to Aug 2017
Florida Department of Corrections Tallahassee, Florida

As I've indicated, within the Summary, I've held numerous positions with numerous responsibilities.

Transitional Case Manager / Mailroom Clerk Feb 2018 to Mar 2019
The GEO Group, Inc / BRCRF Pensacola , Florida
  • Assisting an assigned caseload of inmates, within COC (Continuum of Care) for PRS (Post Release Services) programs, with preparation for their releases back into communities, throughout the state of Florida.  This includes, assisting them with finding permanent or temporary housing and providing them with contacts to various agencies as well.
  • Scanning and searching incoming inmate mail for contraband and other security threats.  Logging Legal Mail from courts, attorneys, and other governmental / legal entities.
Patient Care Technician Apr 2019 to Current
Sacred Heart Health System Pensacola, FL
  • Assist hospital patients with personal care and daily activities within the Orthopedic Unit, as well as other units at Ascension Sacred Heart Hospital.
Bachelor of Science, Criminal Justice Studies 2006 Florida Gulf Coast University Fort Myers, Florida

Associate of Science, Environmental Management Technology 1995 Owens State Community College Findlay, Ohio

Member of Tau Alpha Pi National Honor Society.

Member of Society of Manufacturing Engineers.

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Highly efficient Medical Biller and Insurance follow-up Specialist with experience in general practice and oncology billing. Excellent multi-tasker and demonstrated team player with a positive attitude. Strong attention to detail and extensive knowledge of medical terminology.
  • Maintains strict confidentiality
  • Knowledge of HMOs, Medicare and Medi-Cal
  • Electronic Medical Record (EMR) software
  • ICD-9 codingCPT and HCPCS coding
  • Deadline-driven
  • Good written communication
  • Interpreting instruction
  • HIPAA compliance
  • Medical billing software
  • Strong planning skills
  • Strong work ethic
  • Team player with positive attitude
  • Patient-focused care
  • Exercises good judgment
Mailroom Clerk Jan 1997 to May 1998
Carondelet Medical Group Tucson, AZ Sorted mail such as returned letters, adjustments, bills and payments.  Ensured office stocked with supplies and materials.  Answered incoming calls and forward calls to correct billing teams.
Insurance Biller May 1998 to Aug 2000
Carondelet Medical Group Tucson, AZ Compiled, analyzed and recorded billing statements and credits as needed.  Prepared and issued invoices to insurance companies.  Sent out HCFA 1500 claim forms to insurance companies.
Insurance Follow-up Feb 2007 to Jul 2009
Arizona Oncology Tucson, AZ Worked aged reports, claim status, and denials.  Collections for Medicare, Medicaid,  and commercial payors.  Collections for patient outstanding balances.  Performed full cycle medical insurance collections.
Insurance Verification Jul 2009 to Sep 2014
Arizona Oncology Tucson, AZ Worked to ensure that patient's insurance was current and ready to use.  If insurance was not current, worked towards getting new insurance for patient before upcoming appointments.  Acquiring referrals for specialists.  Working with patients to understand copay amounts prior to visits.  Contact patients to gain information on insurance if none given during appointments or initial scheduling.
Credits/Refunds Specialist Sep 2014 to Current
Arizona Oncology Tucson, AZ Work reports by alpha split review accounts with credit balances for insurance payors or patient refunds. Send out insurance/patient refund amounts.  Manage daily emails from nurse navigators/ social workers and sites to review new canididates and enrollment.
Education and Training
High School Diploma, General 1996 Mountain View High School Tucson, AZ, United States
Activities and Honors
Parent Teacher Association member
Honor Roll Student