During my 21 plus years of employment with the Florida Department of Corrections, I've held the titles of Correctional Officer, Correctional Officer Sergeant, Classification Officer, and Senior Classification Officer. I've performed numerous tasks, to include supervising and counseling with male and female adults and youthful offenders, as well as with other staff members, mentoring and training staff during scheduled work hours and during mandatory annual training seminars for certified correctional officers and uncertified staff members as well, teaching Life Skills programs to inmates, reviewing files, completing file audits, progress reports, incident reports, entering information into various data base systems, conducting criminal background checks utilizing NCIC, FCIC, DJJ, and Florida Clerks of Court data base systems, completing daily rosters, time sheets, overtime reports, scheduling vacations, completing officers' annual evaluations, ensuring programs are updated when necessary, and assisting with maintaining orderliness within institutional settings. Furthermore, I also possess 2 years of experience within the retail customer service industry.