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Professional Summary
To execute my skills and qualifications in a manner that will assist in the productivity, growth and wealth of a company, organization. Taking on challenges; insure accuracy and completion of a task in a timely manner also to be one of the exceptional long-term employees. With having many successful years in all aspects of packing, loading, warehouse productions and transporting materials I feel that all of this will help me to adapt to any new environment.
Skills
  • Knowledge and ability of moving techniques.
  • Lifting up to 120 lbs.
  • Strong communication skills.
  • Collaborative and adaptable.
  • Exceptional problem solver.
  • Safety orientation trained.
  • Motivated self - starter.
  • Dependable and fast learner.
  • Determined.
Work History
Professional Mover, 02/2008 to 10/2013
Worldwide Moving Waldorf, MD
  • Packing material, equipment, furniture etc..
  • Loading and unloading moving trucks, vans or automobiles with hands and pallet jacks.
  • Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.
  • Maneuvered trucks into loading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned.
  • Provided excellent Customer Service.
Professional Mover, 03/2005 to 09/2008
Eureka Van & Storage Landover, MD
  • Read maps and followed written and verbal geographic directions.
  • Assembled furniture.
  • Followed appropriate safety procedures for transporting goods.
  • Positioned lifting devices under, over, or around loaded pallets, skids, and boxes.
  • Recharged batteries for lift jacks.
Education
High School Diploma: 1995
Phelps C.S.H.S. - Washington, DC
This resume is created in 7 minutes.
Professional Summary
I started working since 2000 learning all the basics of the customer service industry including, dealing directly with agents and big customers. I was put in charge of training new representatives, this includes a variety of tasks, proper ways of answering the phone, tone of voice, how to handle difficult clients, turning a bad customer experience into a great one, time efficiency and email etiquette.
Personal Information
  • ID #: 1-1118-0308
  • Birth Date: October 13th, 1981
  • Marital Status: Single
  • Citizenship: Costa Rican
  • Email:
  • Cellphone: 6
Work History
Retention/Sales Agent, E-commerce Department 07/2015 to 12/2016
Estacion Tramar
  • Senior Retention Department Agent(Top performer 8 months in a row)
  • Promoted to E-commerce department and Content Writer(Find drop-shippers, write content for various websites including retail stores, Tracking sites, Delivery sites).
Director of Agent Relations 06/2013 to 06/2015
The Standard PPH Services
  • Implemented the service "Deep player analysis" to identified player's suspicious activity, sharp players with a low profile, plyers beating screen movements.
  • Senior Line Mover to fill up agents request regarding line movements 
  • Processing Payments, setting up customers for payments pick ups
  • Junior Management
Senior Line Mover. 09/2012 to 06/2013
BetCC San Jose
  • Responsible for transitioning from an old DOS system to DGS due to my extensive and deep knowledge of it(DGS). Created every single profile, line type, tabled for -110, -105, -108 for money lines set ups as well trained all office personnel for the new system including clerks, floor supervisors, customer service representatives and line managers.
  • Promoted to senior line mover, trained to created RAW lines estimations using power rankings. My daily duties included setting up new line types reviewing lines are correctly when shifts switched, importing and making sure daily sports schedules were correct, creating propositions. 
  • Promoted to customer service supervisor, worked directly with customer's agents delivering to perfection every request dispositioning new line types, setting up new profiles for sharp players, responsible for agent's  figures to be accurate.
  • Clerk, supported clients on the phone with outstanding customer service and achieved customer satisfaction by providing them with rundowns, explaining betting terms.
Senior Deposits Agent 04/2012 to 08/2012
SYKES San Jose
  • Bank of America customer service representative.
Junior Manager, Senior Line Mover 08/2003 to 02/2012
Tres Amigos Pacific Corp. S.A San Jose
  • Promoted to Junior Management, aside from my line manager duties I carry out weekly figures for VIP agents directly with the owner as well implemented the scheduling of clerks and managed a small payroll.
  • Promoted to Senior Line Manager directly in charge of moving all line types for regular customers and sharp players. Responsible for laying off games, implemented research and deep player analysis to discover sharp players, late followers, customers that beat the numbers, anticipating major line movements, directly dealing with scalpers, trained to take big bets. 
  • Promoted to Customer Service Manager worked directly with customer's agents delivering to perfection every request creating new line types, setting up new profiles for sharp players, responsible for agent's  figures to be accurate.
  • Night-shift Manager, Implemented and created next day sports schedule including props, Making sure all shadowing numbers stay on target, review account for player trends to locate sharp players.
  • Clerk supported clients on the phone with outstanding customer service, achieved customer satisfaction by providing them with rundowns, explaining betting terms.
Clerk 09/2002 to 06/2003
Eagle Sports San Jose
  • Supported clients on the phone with outstanding customer service.
  • Achieved customer satisfaction by providing them with rundowns, explaining betting terms.
Junior Line Mover 09/2001 to 08/2002
Options Sports San Jose
  • Clerk, promoted to Junior line mover, worked directly with senior line mover learning the basics of moving numbers, scalping, lay-off and recognizing sharp players.  
Clerk 03/2000 to 08/2001
BetCris San Jose
  • Supported clients on the phone with outstanding customer service
  • Achieved customer satisfaction by providing them with rundowns, explaining betting terms.
Education
Associate of Arts: Culinary Arts 2018 CTS - San Jose, Costa Rica
TOEFL: English as a Second Language 2012 Politecnico - San Jose
Certificate: Sociology of Arts 2009 UCCART - San Jose
High School Diploma: 1999 ISJAG - Alajuela, Costa Rica
Elementary School: 1994 George Washington - San Ramon
Other Courses
  • Excellence in Customer Service (SYKE Training Center).
  • Introduction to global sociology(Wesley University, EDX online)
  • The science of everyday thinking (MIT, EDX online)
  • Unlocking the immunity to change (Harvard, EDX online)
  • User innovation: a path to entrepreneurship (Queensland University, EDX)
  • Analyzing and visualizing data with excel (Microsoft, EDX online)
This resume is created in 7 minutes.
Summary
Experienced marketing management professional who consistently delivers high-quality and results-focused marketing content. In-depth knowledge of social media marketing with expertise in identifying emerging market trends.
Skills
  • Natural leader
  • Marketing plan development
  • Social Media and E-mail marketing campaigns
  • Budget development and management

  • Creative and innovative
  • Exceptional copywriter
  • Publishing expertise
  • Social media engagement
  • Release planning
Work History
02/2015 to 05/2015
Local Branch Manager College Works Painting Stamford, CT
  • Leveraged technical resources to design and create campaign deliverables, including e-mail invitations, articles and marketing videos.
  • Designed and implemented strategic business plan objectives.
  • Wrote and edited articles, web content, advertising copy, and social media publications for internal and external audiences.
  • Researched and resolved issues regarding the integrity of data flow into databases.
05/2014 to 12/2014
Mover You Name it, INC. Fairfield, CT
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Verified each delivery against shipping instructions before delivering to customers.
  • Completed on-time deliveries by choosing the best and most efficient routes.
  • Built rapport with clients to ensure satisfaction.
05/2013 to 05/2014
Caddy Woodway Country Club Darien, CT
  • Consistently provided professional, friendly and engaging service.
  • Skillfully promoted items on beverage lists and restaurant specials.​
  • Spoke with patrons to ensure satisfaction with food and service.
Education
Current
Bachelor of Science: Economics
University of Connecticut - Storrs, CT
  • Business, Marketing and Advertising coursework
  • Social Chairman of Kappa Sigma Fraternity
This resume is created in 7 minutes.
Professional Summary

Educator who has worked with over hundreds of students in the last 10 years. Effectively combines real-life experience with countless hours of student teaching to provide an engaging and interactive learning environment. Detail-oriented, organized, and focused on evaluating student progression and adapting lesson plans to facilitate learning and growth.

Skills
  • Special education
  • Math tutor
  • Physics tutor
  • Test preparations
  • Organized and detailed
  • Personable and approachable
  • Lesson planning
  • Reinforcing lessons
Work History
Math Tutor, 09/2006 to Current
Self-Employed Wappingers Fallls, NY
  • Prepared activities to engage student interest and improve understanding of concepts.
  • Met with students and parents to develop realistic goals and improvement plans.
  • Provided test preparation assistance for college entrance examinations.
  • Tutor wide range of secondary school and college students.
  • Whenever needed, held one-on-one tutoring sessions through FaceTime audio and video calling service.
  • Earned numerous recommendations from students and parents for effective school help.
  • Explained mathematics concepts in easy to understand language.
  • Broke down complex problems to individual learning levels.
  • Analyzed student comprehension and prepared goals.
Quality Control Supervisor , 08/2015 to 09/2016
Putnam Presicion Brewster, NY
  • Monitored product standards and quality-control programs.
  • Tested products or subassemblies for functionality or quality.
  • Made sure that products were produced on time and are of good quality.
  • Set and monitored product standards, examining samples of raw products and processing tests, to ensure the quality of all finished products.
  • Adjusted alignment of drills, cutters, dies, guides, and holding devices.
  • Assisted machine operators with finished pieces.
  • Maintained necessary level of communications between shifts.
  • Ensured that all health and safety guidelines were followed.
  • Configured any human and material resources needed.
  • Prepared and maintained production reports and personnel records.
  • Supervised and motivated staff and management.
  • Assigned appropriate manufacturing supervisor, assembler and operator duties.
Piano Mover, 05/2014 to 08/2015
Vincitore's Hudson Valley Piano Center L.L.C Poughkeepsie, NY
  • Loaded and unloaded 1 to 4 piano deliveries per shift.
  • Verified each delivery against shipping instructions before delivering to customers.
  • Delivered to residential and commercial locations.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Received pick-ups and delivered them to warehouse or customer.
  • Inspected and maintained vehicle supplies and equipment, such as gas, oil, water, tires, lights, and brakes, to ensure that vehicles are in proper working condition.
Assembler, 10/2014 to 04/2015
IBM Poughkeepsie, NY
  • Certified to use forklift and other power lifters.
  • Operated forklifts and other heavy machinery safely.
  • Managing the storage of mainframes.
  • Setting up mainframes for diagnostic scan Peer Tutoring.
  • Inspected and tested components, assemblies and power tools.
  • Executed the entire assembly process of mainframes by accurately interpreting set-up sheets, work orders, drawings or blueprints.
  • Cleaned and maintained the warehouse in compliance with OSHA safety standards.
  • Stored mainframes during the shift while keeping warehouse clean and organized.
Math Tutor, 09/2009 to 07/2012
Mount Saint Mary College Newburgh, NY
  • Coordinated and conducted group and individual tutoring sessions.
  • Explained collegiate mathematics concepts in easy to understand language.
  • Analyzed student comprehension and prepared goals.
  • Fostered students' commitment to lifelong learning by connecting course materials to broader themes and current events.
  • Guided students in using technology to support educational research.
  • Tutor wide range of college students in every mathematics course offered.
  • Courses of proficiency included calculus, differential equations, linear algebra, probability, statistics, geometry, abstract algebra and more.
Education
Bachelor of Arts: Mathematics and Education, 12/2012
Mount Saint Mary College - Newburgh, NY.
  • Coursework in Mathematics including Arithmetic, Algebra 1 and 2, Calculator use, Finite Mathematics, Statistics, Probability, Pre-calculus, Calculus 1, 2, and 3, Linear Algebra, Differential Equations, Fundamentals of Mathematical Reasoning, Modern Abstract Algebra, Analytic Geometry, Physics with lab experience, and Mathematics for secondary school teachers.
  • Coursework in Child Development including philosophy of education, orientation to teaching, psychology of the exceptional learners, psychology of learning, methods in mathematics education, teaching reading in mathematics, explicit instruction and fieldwork at Bishop Dunn Elementary School.
Additional Information
  • Additional Information I am a highly dedicated, loyal employee that would not hesitate to put in the extra effort to do the job right. I would go above and beyond what expected of the job to satisfy the customer's needs.