Operations Supervisor resume examples

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Skillful Operations Supervisor resume

Zachary Hill
Professional Summary

Exceptionally dependable and detail-oriented Safety Coordinator with a stellar record of workplace safety improvements. Professional communication with employees at all levels. Able to function well as a team member or independently.

Skills
  • Safety audits
  • Advanced understanding of Microsoft Office products
  • Project planning and development
  • Strategic planning
  • Team building
  • Advanced problem solving
  • OSHA 30-Hour
  • Training and development
Work History
The NRP Group LLC Safety Coordinator | Cleveland, OH | February 2020 - April 2020
  • Ensured company safety policies and procedures were understood by employees and implemented consistently company-wide
  • Conducted frequent comprehensive on-site safety assessments as part of a constant monitoring process
  • Documented all safety violations or unsafe conditions/activities; ensured correct measures were immediately implemented; follow through to ensure corrections had been made
  • Educated project personnel through "on the spot" training and Tool Box Safety Talks
  • Completed accident reporting and investigation as needed
  • Issued and inventoried PPE as needed
  • Provided assistance to all project employees regarding the safety practices required on the project and by the company
  • Reviewed subcontractors safety manuals and safety history; would help to coach or train if needed based on history
  • Created SOP's for processes within the safety department to reduce learning time for new employee's
  • Helped to develop a yearly Tool Box Talk discussion schedule for job sites
Miller Transfer Safety Coordinator | Rootstown, OH | October 2017 - February 2020
  • Complete program oversight of: ELD Mandate, online training platform, paperless filing system, OSHA program management, logging verification system and orientation processes
  • Design programs, policies, and procedures that were implemented to reduce or eliminate workplace injuries and hazards
  • Developed new training programs to address performance and knowledge issues for all 190+ employees
  • Trained employees, managers and executives on effective safety policies
  • Conducted investigations into incidents and then document and report findings
  • Managed multiple programs and procedures to help keep the fleet DOT complaint
  • Regularly inspect facilities to ensure that they met fire, hazard and safety guidelines
  • Conduct OSHA audits on company maintained facilities
Consolidated Electrical Distributors Lighting Specialist / Project Manager | Cuyahoga Heights, OH | June 2016 - October 2017
  • Complete oversight of projects ranging up to and over $500,000.
  • Processed,maintained and documented all PO's placed for lighting projects.
  • Helped to create bi-quarterly budgets for project department.
  • Implemented a set of comprehensive tracking processes to monitor all project performance's.
  • Work directly with 40+ lighting vendors to set pricing, quantities and safeguard projects are completely supplied.
  • Work one-on-one with customers to ensure expectations and projects are fulfilled.
JB Hunt Operations Supervisor | Solon, OH | May 2014 - June 2016
  • Conducted financial analysis and incorporated findings by adjusting: delivery regions, dedicated truck teams and warehouse employees needed for proper upkeep.
  • Managed inbound/outbound freight, scheduling, inventory processes, facility conditions and monthly budgeting.
  • Trained employees in the most current regulations and practices in an effort to prevent mishaps and promote overall safety.
  • Conducted investigations into incidents and reported on findings.
Education
Bachelor of Arts Economics Allegheny College Meadville, PA | 2014
  • Degree focus in Managerial Economics.
  • Coursework in Economics, Accounting, Finance and Business Management.
  • Completed undergraduate thesis. This project demonstrated ability to complete a long term assignment, work independently, analyze and synthesize information, and to write and speak persuasively.
Accomplishments
  • All Conference title for Track and Field: indoor Heptathlon, outdoor Decathlon and Long Jump.
  • College Football and Indoor/Outdoor Track and Field. 
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Job-winning Operations Supervisor resume

Keshav Arora
Professional Summary

Management professional versed in all aspects of operations management, from Sales & Vendor Management to Customer Service & Content Quality. Possesses exceptional communication, organizational and presentation capabilities.

Skills
  • Customer relations specialist
  • Process improvement
  • Organized
  • Results-oriented
  • Natural leader
  • Dependable
  • New product introductions strategies
  • Vendor sourcing
  • Superb time management skills
  • Sales background
Work History
03/2019 to Current
Manager- Content, Risk & Product Safety Bytedance India Gurugram, Haryana
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Developed team communications and information for [Type] meetings.
  • Transmitted documents, organized revisions and tracked changes.
  • Reviewed document management protocols and user activities against internal records policies and document management standards.
  • Strengthened system efficiency by identifying lagging operational processes and implementing optimal solutions.
  • Maintained legally compliant, highly secure and user-friendly content to facilitate smooth use by internal and external stakeholders.
  • Monitored social media and online sources for industry trends.
  • Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating and authentic approach.
  • Played instrumental role in creative planning and review sessions, working with resourceful team to elevate quality of content and designs.
06/2014 to Current
Senior Executive- Sales & Vendor Relations OLX India Private Limited Gurugram, Haryana, India
  • Communicated clear expectations and goals to each team member.
  • Worked with the management team to implement the proper division of responsibilities.
  • Strategically scheduled team members to maintain optimal staffing levels at all times.
  • Shared best practices for sales and customer service with other team members to help improve the organization's efficiency.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Accurately documented, researched and resolved customer service issues.
  • Mastery of customer service management systems and databases.
  • Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Devised and published metrics to measure the organization's success in delivering world-class customer service.
  • A Strong leader of customer support staff.
  • Managed workflow to exceed quality service goals.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
  • Resolved associate, tool, and service delivery issues revealed by statistical reports.
  • Maintained up-to-date knowledge of product and service changes.
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries.
  • Followed through on all critical inter-departmental escalations to increase customer retention rates.
  • Supervised a sales force of 40 sales associates.
  • Supported the sales team in writing proposals and closing contracts.
  • Developed a comprehensive training program for new sales associates.
  • Exceeded organization's annual sales target by 105%.
  • Reviewed operational records and reports to project sales and determine profitability.
  • Attended sales training camp and brought best practices leadership back to the company.
  • Hired 63 sales representatives over a 13 Months-long period.



05/2013 to 06/2014
Technical Support Associate Teleperformance India Gurugram, Haryana, India
  • Provided base level IT support to non-technical personnel within the business.
  • Managed call flow and responded to technical support needs of customers.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Defined and documented technical best practices.
  • Provided on-call support for critical issues.
  • Identified and solved technical issues with a variety of diagnostic tools.

04/2011 to 05/2013
operations supervisor K2 Events & Promotions New Delhi, Delhi, India
  • Directed the work of 70-80 independent contractors.
  • Established and maintained 5 vendor partnerships.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
Education
2007
10+2
DL DAV Model School - Shalimar Bagh
2012
BAMEC (Avionics): Aircraft Maintenance Engineering
Indian Institute of Aircraft Engineering - Mahipalpur, New Delhi
2014
Bachelor of Science
Vinayaka Missions University - Salem, Tamil Nadu
Accomplishments
  • Handled couple of MVP in the last organization like B2B market survey and a Joint Venture with a partner in Bangalore to increase the company's profitability.
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Experienced Operations Supervisor resume

Sergiusz Filip Mitek
Personal Information
  • Date of birth: November 13th 1976
  • Nationality: Polish
Professional Summary

Experienced executive manager with strong leadership, commercial approach and relationship-building skills. During last 12 years holding senior management positions within General Management and/or Aftermarket and Retail Development with responsibilities for qualitative and commercial results.

Within current assignment having overall Aftersales and Retail responsibility within the Wielton Group. It embraces management of the local team in Poland, responsible for all Aftersales and Retail activities connected with Wielton products in Europe and Africa. It also embraces cross-functional management of the Aftersales and Retail staff across the Wielton Group companies all over Europe and Africa and Aftersales support for entire product range in the Group. Have the responsibility for creation and further implementation of the Wielton Group Aftersales Strategy.

Particularly skilled in implementing changes, restructuring and/or building new structures.

Skills
  • Team Leader 
  • Commercial
  • Target-oriented
  • Energetic and positive
  • Structured 
  • Well organized 
  • Self-motivated
  • Customer Relationships
  • Multi-culture communication
  • Change Management 
  • Strong verbal communication
  • Conflict resolution
  • Process implementation
  • Staff development
Languages
  • English, fluent
  • Russian, fluent
  • Polish, fluent (native)
  • German, basic
Education
High School Diploma Military High School - Wroclaw, Poland 1995
Military High School (named High School XV later on) in Wroclaw was one of the three Military High Schools in Poland and was dedicated for people who wanted to do career in the Polish Army. I have completed the High School as planned but decided not to continue in this direction. 
Economist: Economics and Organization of Enterprises Polish - German Education Centre - Wroclaw, Poland 1997

Polish-German Education Center was a 2-years post high-school Colleage with the main topics of Management and Economics and it was a joint Educational Project between Poland and Germany including tailor-made apprenticeships in Germany for students. I have completed studies with mark 4.0 (out of 5.0) 


Master of Science: Social Communication and Market Research University of Wroclaw - Wroclaw, Poland 2012

University of Wroclaw is on the Top 10 in the ranking of all Universities in Poland

I have studied Social Communication and Market Research in the Institute of Sociology. I have completed studies with the final mark of 4.5 (out of 5.0)

Link to University of Wroclaw: http //uni.wroc.pl/  

Link to Ranking: http //www.perspektywy.pl/RSW2016/ranking-uczelni-akademickich?strona=0 

Accomplishments
  • 1998-2002

Establishing entire Aftersales set-up for Buses, including Spare Parts Warehousing, Spare Parts Distribution and support for end Customers.

  • 2002-2007

Successful start-up of the Distribution Center in Wroclaw, Poland. Successful integration of Renault Trucks and Volvo Bus business into existing Volvo Trucks set-up. Best quality KPI's in Europe.

  • 2007-2010

Successful start-up of the Distribution Center in Moscow, Russia. Successful integration of Renault Trucks, Volvo Construction Equipment and Volvo Penta into existing set-up. Successful change of the entire supply chain for all brands, resulting with the guaranteed Customs lead-time of 1 day and stable total lead-time from supplier to an end Customer (best performance among all competitors in Russia).

  • 2010-2013

Spare Parts Sales record ever in Volvo Group Trucks in 2013. Successful integration of Renault Trucks' Commercial Aftersales processes into Volvo Group's existing set-up. Significant development of the local offer within "One Stop Shop" concept resulting with 5% sales increase.

  • 2014-2015

Opening of the wholly owned Volvo Group Truck Center in Almaty and bringing it to the profitable level within less than 1 year. Successful launch of the supply chain for Spare Parts from Russia (instead of Belgium and France) resulting with the lead-time decrease from 45 to 3 days. Successful restructuring of the Market Company to gain the efficiency and increase of the revenue on the idle Market. Successful launch of Marketing activities for the new Volvo FH and new Renault T-series.

  • 2015-2018

Successful launch of the completely new Price List for Spare Parts for the Russian Market. Spare Parts as well as Service Contracts sales growth (penetration) on the market with rapidly lowering population and short-term business perspectives. Customer Satisfaction increase in Russia for Network/Workshop performance (Heavy Trucks Survey & Customer Care Survey).

Succesful management of the project resulting with an opening of the new Training Center for Volvo Trucks, Renault Trucks and Volvo Penta in Zelenograd (near Moscow).

Bringing Renault Trucks Russia retail to 6th place in the RTEC 2016-2017.

Lifting Volvo Trucks Russia retail from 18th to 5th place in VISTA competition 2017-2018.

  • 2019-2020

Creation of the Wielton Group Aftersales Strategy 2020-2025 and getting it approved by the Supervisory Board of the Company.

Succesful launch of the new logistic set-up for Spare Parts in the Group.

Succesful launch of the first ever Price List for Spare Parts in the Group

Succesful implementation of the new Workshop Agreement for the Group.

Experience
Wielton Group Aftersales Director Wielton S.A. - Wieluń, Łódź County 10/2018 - Current


Have overall Aftersales and Retail responsibility within the Wielton Group. It embraces management of the local team in Poland, responsible for all Aftersales and Retail activities connected with Wielton products in Europe and Africa. It also embraces cross-functional management of the Aftersales and Retail staff across the Wielton Group companies all over Europe and Africa and Aftersales support for entire product range in the Group. Have the responsibility for creation and further implementation of the Wielton Group Aftersales Strategy.

Senior Project Manager Volvo Trucks Europe - Wrocław, Poland & Tel Aviv, Israel 04/2018 - 09/2018

Worked under the management of the Aftersales Vice President within VTC European Division. Established and started the B2B Project with an aim to improve the Aftersales and Retail performance of the Israeli Market. Managed and finalized 1st Phase of the Project, including building the taskforce team in Gothenburg as well as in Tel Aviv, SWAT analysis, QR-audits in the entire network of Israel, creating a hands-on action plan for short and long term performance according to the plan for Phase 2.

Commercial Aftersales And Retail Development Director Volvo Vostok AON - Moscow, Russia 07/2015 - 03/2018


Came back to Russia for planned heavy restructuring of the Market Company connected with the downturn on the market and the need to adjust the size of the organization to current business volumes, which was done successfully and without hurting the business.

Within current assignment I am having an overall responsibility for all aspect of Network, which are commercial results and proper functioning of 77 Volvo Trucks and Renault Trucks workshops in Russia. This includes Spare Parts Sales of around 60 MEUR annually, Service Contracts Sales, Warranty, Technical Support, Network Development, Operational Development, Competence Development, Customer Satisfaction for workshop and Spare Parts Logistics.

By end of 2016 I have finalized a Retail Strategy Plan that includes short and long-term development plans for the Network in Russia.

From October 2015 till July 2016 had also the responsibility for the performance of the wholly owned Truck Centers in Moscow, Saint-Petersburg and Yekaterinburg but from July 2016 after reaching the stability after reorganization Truck Centers became a separate organization.


As Network is very important factor influencing Customers' decisions on purchasing trucks, I am usually involved in the trucks sales deals, either when preparing complete offer including tailor-made repair and maintenance solutions and Service Contracts or during negotiations.

Managing Director Volvo Group Kazakhstan LLP - Almaty, Kazakhstan 01/2014 - 06/2015


Had overall responsibility for the performance of the Market Company for Volvo Trucks and Renault Trucks. It included: Trucks sales, Spare Parts sales, Aftermarket, Network Development, Marketing Communications, Business Control and Accountancy. 

During this assignment I opened wholly owned Volvo Group Truck Center in Almaty and transferred all activities and personnel from Market Company to the new location. Truck Center became profitable after less than one year and at this moment is pacing on the level of 15% contribution which is a world benchmark for workshop.  

I have also change the supply chain of spare parts (launched deliveries from Russia instead of Belgium and France) which resulted in the lead-time decrease from 45 to 3 days. This, together with opening the wholly owned Truck Center significantly strenghtened the position of the Volvo Group in the country. 

Due to business climate (downturn and 2 heavy devaluations of Kazakhstani Tenge) there was a need to conduct restructuring, which was successfully done. 

I have reached the increase of the revenue and the profitability of the company thanks to initiating three key partnerships, one in Almaty, one in the area of Karagandy and one in Aktobe city. 

Commercial Aftersales Director Volvo Vostok ZAO - Moscow, Russia 10/2010 - 12/2013


Had overall responsibility for commercial result of 70 Volvo Trucks and Renault Trucks workshops in Russia. This included Spare Parts Sales of around 80 MEUR annually, Aftersales Marketing, Warranty, Technical Support and Spare Parts Logistics. 

During 2013 had successfully integrated Renault Trucks Aftersales business into existing Volvo Trucks business. It included transfer of all activities and personnel from Renault Trucks Market Company to Volvo Trucks Market Company, unification of the most critical processes between the brands and creation of one offering towards workshop and end Customers. 

2013 was also a record year ever with the Spare Parts sales in Volvo Russia. 

During my assignment I had successfully supported trucks sales deals by participating in the negotiations and bringing tailor-made aftersales offer and support whenever needed. 

Had significantly increased Parts Sales by developing local offer from local suppliers and by signing Logistic Partnership Agreements with most of the workshops what resulted with an increased availability and therefore Customer Satisfaction.

Was a Member of the Volvo Group Trucks Russia Management Team. 

General Manager Distribution Center Volvo Vostok ZAO - Moscow, Russia 02/2008 - 09/2010


    Had overall responsibility for the performance of the Distribution Center in Moscow, Russia. It included all elements of the complete supply chain from the supplier to an end Customer, which were: Procurement, Inbound Transport, Customs Clearance, Storing of the goods, Outbound Transport, Distribution, Customer Service and Return Logistics for all 4 brands present in Russia.

    Had successfully implemented a Business Model to work with different brands according to their needs. 

    Had successfully implemented a 24/7 Local Service, Exchange Business and many other additional services to support commercial activities of the Market Company. 

    Had overall responsibility for the inventory of 20 MEUR and 60.000 stock keeping units stored in the warehouse.

    I was a member of the Management Team of the European Distribution Centers in Spain, Austria, Poland, UK, Sweden, Finland, Romania and France. 

    Had very good cooperation with the Representatives of the Market Company in Russia as well as with workshops and end Customers. ​


Warehouse Manager Distribution Center Moscow Volvo Vostok ZAO - Moscow, Russia 03/2007 - 01/2008


Took part in the Project of opening Distribution Center in Moscow since May 2006. Was responsible within the Project Group for building the multi-branded processes for all 4 Volvo Group brands and then developing an existing IT tool to manage them. 

Later, starting from March 2007 had overall responsibility for warehouse operations at the Distribution Center in Moscow, Russia. It included Spare Parts receiving from Belgium, Sweden, Germany and France, storing and their further distribution towards over 140 Volvo Group workshops in Russia.  

Had successfully integrated Renault Trucks, Volvo Construction Equipment and Volvo Penta Spare Parts business into existing Volvo Trucks business within newly opened Distribution Center in Moscow.

Establishing and further performance of the Distribution Center in Moscow was a breakthrough in the business for all the brands. Most of the KPI's grew faster than expected and till today, Volvo Group has the most advanced Spare Parts set-up in Russia among other competitors. 

Warehouse Operations Supervisor Volvo Polska Sp. z o.o. - Wroclaw, Poland 07/2002 - 02/2007


Had overall responsibility for warehouse operations at the Distribution Center in Wroclaw, Poland. It included Spare Parts receiving from Belgium and France, storing and their further distribution towards Poland, Lithuania, Latvia and Estonia.  

Had successfully integrated Renault Trucks Spare Parts business into existing Volvo Trucks business. It included the transfer of the activities from Renault Trucks Market Company in Warsaw to Distribution Center in Wroclaw and also transfer of all inventory. 

Had successfully integrated Volvo Bus Customer Adaptation Spare Parts business into existing Distribution Center in Wroclaw. It included transfer of the activities from existing Volvo Bus organization as well as transfer of all the inventory. 

Had successfully implemented a 24/7 service supporting Customers with breakdown trucks or buses with parts deliveries during non-working hours of the Distribution Center. 

Performance of the Distribution Center resulted with the increased Customer Satisfaction indexes, additional sales of Spare Parts and when it comes to the internal KPI's it outperformed with the qualitative indicators. 


Spare Parts Administrator; Coordinator; Specialist; Team Leader Volvo Bus Poland Sp. z o.o. - Wroclaw, Poland 09/1998 - 06/2002


Had overall responsibility for Spare Parts sales, and logistics for buses produced and sold by Volvo Bus in Poland. It included stock management with procurement, invoicing and distribution to following Markets: Poland, Germany, Switzerland, Netherlands, France, Austria, Hungary, and Norway. 

Had overall responsibility for all Customer Adaptations from Spare Parts perspective. It included stock management and consultancy towards workshops on the Markets, City Transport Companies and Retail Customers. 

I have put in place major aftersales processes between the bus plant, Market Company, workshops and Customers from the scratch. ​



Sales Representative Mazubar - Wroclaw, Poland 08/1997 - 08/1998

 

Selling household appliances of Bosch, Siemens, Miele, AEG and other European makes to retail and wholesale Customers, mostly to studios designing kitchens. 

Outperformed sales targets by working in the fields with the Customers, strenghtening relationships with them and being their preffered contact for household appliances.


Trainings, Courses
  • 2012-2013 The Core for Executives organized by Gear Consult [ https://www.gear.be/en/ ]

Completed one-year Development Programme for selected group of Volvo Trucks potential retail Managing Directors and Executives. 

The Programme consisted of three modules: (1) Planning the business, (2) Effectiveness through people and (3) Leading the change. 

It was ran by experienced automotive consultants, business management professors at Gear Consult and Volvo Trucks Top Executives. 

  • 2005-2006 Leadership The Volvo Way organized by Inzynieria Personalna Sp. z o.o. [ http://www.inzynieriapersonalna.pl/ ]

Completed one-year Development Programme for selected group of Volvo Poland potential Managers and Executives. 

The Programme consisted of ten modules covering most of the aspect connected with People Management and Change Management. 

It was ran by well-known Polish company, providing tailor-made trainings and consultancy for international companies investing into the development of their employees. 


  • 2002 Staff Management organized by Human Factor [ http://human.com.pl/human-factor/ ] 

  • 1999 Team Work and Problem Solving Skills organized by Profes [ http://profes.com.pl/ ]

  • 1997 Professional Practice at Volkswagen and Audi Dealership Auto Leonhardt GmbH, Aue - Germany.

Organized by Auerhammer - Bildung - Center GmbH [ http://www.abc-aue.de/ ]. Scope: Economics and Business in Automotive Retail Business. 

Additional Information
  • Driving Licence: Category A and B
  • Hobby, interests: Running, Motorbikes, Travelling, Music
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