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Professional Summary
Customer service and office management professional skilled in office operations and accounting processes. Experience with accounts payable and bank reconciliations. Excel in delivering customer service, providing solutions and resolving problems. Top performer with a consistent record of meeting and exceeding goals. Detail oriented, good organizational skills, and self-directed.
Skills
  • Accounting & Document Control
  • Accounts Receivable / Payable
  • Database Management
  • Quick Books Proficiency
  • Office Software Applications
  • Attention to Detail
  • Creative Problem Solving
  • Customer Service
  • Cash Flow Mngmnt / Credit Card Processing
  • Multi-Line Phones / Reception
  • Self-Directed Team Player
  • Shipping and Receiving
Work History
Order Selector, 05/2018 to Current
 Martin Brower – Roanoke, TX
Warehouse Associate, 06/2017 to 07/2018
 Amazon Fulfilment Center DFW7 – Fort Worth, TX
 Picker, Waterspider, Counter, and Stower
Office Manager / Business Owner, 04/2009 to 03/2017
 The Gun Broker – Clackamas, Oregon
Service Advisor / Receptionist, 03/2004 to 04/2009
 Suburban Auto Group – Sandy, Oregon
  • Greeted customers, responded to questions about service, and recorded issues with vehicles as presented by customers.
  • Wrote work orders for technicians, liaised with customers and mechanics for the servicing of vehicles, and persuaded customers to commit to needed and recommended repairs.
  • Answered multi-line phones, paged calls on intercom (PA system) or took accurate messages.
  • Created business letters for the General Manager. Created employee monthly newsletter 
  • Closed out and balanced the cash register, performed the data entry, and made deposits.
Education
GED Portland Community College - Portland, Oregon
This resume is created in 7 minutes.
Core Competencies
  • Conflict Resolution 
  • Deadline Oriented 
  • Customer Service 
  • Team Player 
  • Client Retention 
  • Loss Prevention 
  • Microsoft Office
Education and Training
2015 High School Diploma Leesville High School | | Leesville, LA, U.S.A
2019 Associate of Arts: Political Science Georgia State University | Atlanta, GA
2020 Bachelor of Arts: Political Science - International Relations Georgia State University | Atlanta, GA
Experience
09/2018 - 03/2019 Seasonal Fulfillment Associate - Order Picker Amazon | Symrna, GA

• Operated scanners so that the proper orders were picked and inventory was managed accurately
• Located items and ensured that orders are accurate
• Staged items in the correct position for delivery
• Successfully managed and completed pick ticket orders
• Loaded delivery vehicles
• Utilized the scanner to sort packages into existing containers as well as creating new containers
10/2015 - 05/2017 Deli Clerk Kroger | Marietta, GA

• Accurately recorded and assisted in preparing special deli orders and ensured client satisfaction
• Educated new hires in standardized department procedures and coached to continuously develop  skills of all team members
• Facilitated customer calls to obtain and verify order details and special requests
• Managed product inventory of Deli to specified levels throughout shift
• Maintained friendly, professional demeanor and presented outstanding customer service and knowledge of current sales and promotions
• Routinely cleaned and maintained kitchen equipment and appliances
• Used safe food handling practices when preparing food items
• Provided each customer with the highest levels of service and satisfaction at all times  
• Responsible for on-the-job training of new staff to bring them up to speed on company processes  
• Handled all escalated customer service issues and resolved promptly  
• Followed standard procedures in relation to safety and store security  •
• Up-selling of products to boost store sales and retain business
01/2014 - 03/2018 Private Tutor Private | Leesville, LA - Marietta, GA

• Maintained records of each tutoring session
• Reviewed and recommended improvements to instructional materials
• Provided guidance to students to improve academic performance
• Specialized as an individual tutor by simplifying algebra/reading concepts while coaching students to think critically to solve problems
• Effective communication with each student to assess needs and learning progress
• Specializing in English, Biology & Earth Sciences, History and Social Sciences
• Assisted with homework assignments and projects

  • Reinforced classroom learning with additional discussion and specially prepared problems
  • Coached students through challenging material with positive reinforcement and encouragement
Career Overview
  • High impact professional with diverse experience in deadlines and problem solving 
  • Reputation for over 7+ years outstanding customer service and organizational skills 
  • Recognized for commitment to team excellence  
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
This resume is created in 7 minutes.
Summary
Detail-oriented Senior Specialist able to prioritize tasks and work against strict deadlines. Proficient in complex problem-solving and conflict management with demonstrated success in achieving and surpassing performance goals. Seeking an opportunity to bring further success to a team through exemplary analytical skills, an eye for detail and a service-driven persona.
Skills
  • ICOMS/CSG
  • Avaya Phone Tools
  • Advance training in MS Office/Access
  • Salesforce
  • One Note
  • Dedicated to process improvement
  • Clear concise communication
  • Ability to supervise a team
  • Detail-oriented
  • Outstanding team development skills
Experience
April 2018
to
Current
Charter Communications Charlotte, NC Order Entry Senior Specialist
  • Accurately enter coax and fiber orders into biller systems such as ICOMS and CSG for business organizations.
  • Continue to learn new processes and other areas of Order Fulfillment to maintain flexibility throughout the department.
  • Handle escalations within the department to efficiently process orders with errors.
  • Process complex Toll Free orders.
  • Create orders for MSS equipment to be sent to customers.
June 2016
to
April 2018
Charter Communications West Columbia, SC Retention Agent
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Exceeded corporate target for customer satisfaction for 6 months in a row.
  • Accepted into the first mentor program at Spectrum.
  • Helped set goals and work toward achieving them by educating mentees about various resources available.
  • Served as a positive role-model by supporting mentees with their involvement within the company.
February 2014
to
June 2016
Red Lobster Columbia, SC Hostess/Server
  • Generated a increase in alcohol sales by making appropriate food-pairing suggestions to guests.
  • Assisted guests with making menu choices in an informative and helpful fashion.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Education
2020
York Technical College Fort Mill, SC, United States Bachelor of Science
This resume is created in 7 minutes.
Career Focus
Seeking a Full time position as an Automotive Service Technician where I can use my quick learning ability to learn the basic operation of your organization and deliver work to the best of my abilities.
Education
2017
Automotive Service Technician SaskPolytech Campus － Moose Jaw, Saskatchewan, Canada
  • Engine/Engine repair
  • Drive line and Power train
  • Brake systems
  • Transmission and Clutches
2014
High School Diploma F.W. Johnson Collegiate － Regina, Saskatchewan, Canada
Work Experience
05/2016 to 04/2017
Order Selector Sysco Canada － Regina, Saskatchewan
  • Selected products for specific routes using SOS Scanner.
  • Unloaded, picked, staged and loaded products for shipping.
  • Worked at a rapid pace to meet tight deadlines.
  • Operating double pallet jack
  • worked Night shift
  • Maintained clean warehouse
03/2015 to 12/2015
Assembler LobLaws Canada － Regina, Saskatchewan
  • Selected products for specific routes using Talkman.
  • Unloaded, picked, staged and loaded products for shipping.
  • Assembled product containers and crates.
  • Operated a double pallet jack.
07/2013 to 02/2015
Cashier McDonald's Restuarants Canada － Regina, Saskatchewan
  • Accepted payment from customers and made change as necessary.
  • Prepared food
  • Assisted co-workers.
  • unloaded stock off truck
  • Maintained clean work station
Skills
  • performed Engine tear down
  • Understood and worked within dynamic of a group
  • diagnosed electric components of vehicles
  • performed oil changes and other repairs
Certifications
  • W.H.M.I.S.
  • First Aid
​
Interests
  • Skateboarding
  • Longboarding
  • Soccer
  • Hanging out with friends

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