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Summary

An ambitious, detail-oriented customer service specialist with experience working in various fields.

A quick learner with a good attitude and someone who enjoys staying busy.

Bilingual, speaks both Japanese and English.

A highly empathetic individual with a strong desire to work in a team.

Skills
  • Running a cash register
  • Appealing to customers
  • Following directions
  • Time efficient
  • Conversable in Japanese
  • Clean and organized
  • Fast and efficient
Experience
Veterinary Assistant
April 2019 to February 2020
Edmonds Veterinary Hospital Edmonds, WA

Scheduled checkups and took patient medical history.

Assisted the veterinarian in collecting and sending out lab reports.

Restrained animals for examination and treatment.

Kept hospital clean and orderly.

Cared for many patients in various conditions.

Documented patient medical history.

General Associate
November 2018 to February 2019
Amazon Everett, WA

My responsibilities mainly consist of organizing packages being delivered to our customers. First we receive our shipments, and I label each and every package to ensure that it is correctly addressed to the right customer. After the packages are labeled, I put them in bags along with other packages that are meant to go to the same district. The packages are then loaded into vans for delivery.

Also have experience training new associates.

Cashier
September 2017 to October 2018
QFC Lynnwood, WA

Worked as a cashier and occasionally as the dairy clerk. As a dairy clerk I stocked our shelves with milk, eggs , yogurt and etc. I also ensured that our products were always fresh.

Cashier
August 2013 to February 2016
Pukalani Superette Makawao, Hawaii
Attended customer needs.
Rotated produce, coffee, pastries, and packaged food to keep freshness.
Packaged and priced hot food.
Kept the coffee station clean, stocked, and running.
Helped the produce department keep up with demand.
Carried heavy boxes.
Education and Training
Associate of Arts : English Edmonds Community College Lynnwood, WA
GED : 2013 McKinley Community School Honolulu, Hawaii, United States
Objective

To be a well respected team member.

To make a positive difference.

To make new acquaintances.

Has a desire to create a better world.

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Professional Summary

To secure a full time position in an environment that offers a greater challenge, increased benefits for my family, and the opportunity to help the company advance efficiently and productively.

Work History
Warehouse Clerk, 12/2015 to Current
Physicians Mutual Omaha, NE
  • Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
  • Picked up incoming stock and delivered materials to designated locations.
  • Assembled and filled orders to be shipped to customers and prepared all shipping documentation.
  • Operated forklift and other heavy machinery safely.
Parking Lot Attendant, 03/2013 to 12/2015
University of Nebraska Omaha Omaha, NE
  • Facilitated vehicle flow by managing traffic control and parking in assigned area.
  • Issued and collected number tags and provided parking instructions to customers to maintain efficient vehicle flow. 
  • Checked listings of vehicles to be booted or towed and completed necessary forms and boot placement on vehicles.
  • Wrote and issues citations or warnings to owners of vehicles.
  • Directed guests around the building and answered questions regarding accessibility.
PSE Mail Processing Clerk, 10/2013 to 01/2014
United States Postal Service 1124 Pacific St., Omaha, NE 68108
    Handling mail and packages sorting them by the zip codes.
  • Completed all documentation neatly and accurately.
  • Worked overnight shifts during peak periods.
Home Care Provider, 04/2011 to 10/2014
Self Employed 2515 Templeton St., Omaha NE 68111

  • Ensured safety and well-being of patients.
  • Transported patients to and from doctor appointments.
  • Assisted patients with bathing, dressing, hygiene and grooming.
  • Completed all daily living tasks to enhance the quality of life of elderly patient.
  • Partnered with team of registered nurses to achieve overall well-being of all patient.
  • Help patient with bathing, dressing, feeding, lifting and transferring.
Child Care Provider, 05/2008 to 04/2011
Self Employed 6541 N 35th St., Omaha, NE 68112
  • Taught basic education.
  • Documented daily food attendance, enrollments and withdraws and monthly food claims in state-regulated system.
  • Maintained daily records of children individual activities, behaviors, meals and naps.
  • Managed general housekeeping duties including feeding, diapering, resting, cleanup, etc.
  • Dressed children and changed diapers.
  • Communicated regularly with parents about daily activities and behaviors.
Custodial, 02/2003 to 03/2009
West Corporation 11808 Miracle Hills Dr., Omaha, NE 68154

  • Vacuumed rugs and carpeted areas in offices and lobbies.
  • Disinfected and mopped bathrooms and break rooms to keep them sanitary and clean.
  • Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
  • Removed waste paper and other trash from the premises to designated area.
Education
High School Diploma: 1997
Northwest High School - Omaha, NE 68134
Skills
  • Able to lift and carry up to 80 pounds
  • Loading and unloading
  • Self-motivation
  • Problem-solving skills
  • Decision making
  • Basic mathematical aptitude
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Summary

Professional Background and Skills:


-Worked with HEB for about a year, which entailed knowing the outline of the store, customer service skills, and how properly put items away in a fast and organized manner, greeting customers, know when a customer is in need of assistance.


-Worked for Industrial Piping and Steel CO. in Corpus Christi for almost two months. Job required heavy duty labor, moving of steel and rebar. Had to be able to read a customer order form, know where there specific item(s) were located, as well as what fabrications they required on those item(s): bended, angled, sawed, bolted, welded etc.

Highlights
  • reading/interpreting a particular request

  • knowing what a customer wants/doesn't want

  • Make deliveries (minor projects)
  • Operating certain heavy-duty equipment

  • Cleaning/maintenance work

  • Organization of paperwork/order forms
Experience
Clean up crew/Maintenance, 06/2012 07/2012 Coldstone Creamery The Woodlands, TX
Bagger, Item-Restock, Maintenance, Parking Lot Attendant, 07/2012 06/2013 HEB Central Market The Woodlands, TX
Rebar, Maintenance, Fabrication, 07/2013 01/2014 Industrial Piping and Steel Co. Corpus Christi, TX
Education
Lonestar College Montgomery The Woodlands, TX, Montgomery Associate of Arts Business

Attended from Fall 2012 to Spring 2013

2014 Delmar College Corpus Christi, TX, Nueces Associate of Arts Business

Attended from Fall 2013; will complete Associates degree in Fall 2014.

Will continue on to TAMUCC for major

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Professional Summary
Former restaurant employee bringing a strong work ethic, interpersonal skills and customer service expertise. Mountain resort lift operator and parking lot attendant with extensive background in conflict resolution and customer care.

Surveillance agent with more than 2 years working full time swing shift/weekends overseeing gaming operations and personnel in a 20,000-square foot casino. In-depth knowledge of casino internal controls, table games, slot machines, and Nevada Gaming compliances and regulations. Meets deadlines and works with a high level of multicultural awareness and adaptability. Well-versed in identifying potential risks and using common sense in high-stress situations. Very experienced with cameras and playbacks and have some technical surveillance equipment knowledge/experience.
Skills
  • Thrives in fast-paced environment
  • Committed team player
  • Quick problem solver
  • Courteous, professional demeanor
  • Flexible schedule capability
  • Guest relations professional
  • Cash handling expert
  • People-oriented
  • Well organized
  • Title 31 training
  • Federal gaming laws knowledge
  • Nevada Licensed Gaming Worker
  • Cage operations
  • High rollers tables
  • Security and Risk Management training
  • Blackjack
  • Creative problem solver
  • Natural leader
  • Trusted key holder
  • Quick learner
Work History
Surveillance Investigator/Agent 06/2012 to Current
Grand Lodge Casino 111 Country Club Way Incline Village, NV 89451
  • Monitors all areas of property at all times, identifying potential security and/or safety risks and reporting same to the appropriate individual or entity for proper resolution.
  •  Utilizes necessary equipment to identify, record, document and report illegal and suspicious or unusual activities occurring on property
  • Maintains a working knowledge of all rules and regulations of the Gaming Commission and ensures strict adherence to same throughout the property
  • Protects company assets and gaming integrity through the consistent monitoring of all activities on property, particularly on the gaming floor
  • Completes daily logs/occurrence reports/ lost and found items
  • Maintains  skills through review and self-study
  • Coordinates with security and other casino departments when a matter is discovered which needs further investigation or attention
  • Installing cameras, running wire, changing/replacing light bulbs on casino floor, dealer pace reports, maintaining and creating statistical charts/ logging and monitoring of casino revenue
  • Training of new employees, maintaining knowledge and skill of all table games, counting down and analyzing play on table games
  • Performs extensive reviews and investigations
Parks and Recreation Maintenance Worker 04/2010 to 10/2012
Incline Village General Improvement District 446 Incline Way Incline Village, NV 89451
  • Gardening   
  • General parks maintenance 
  • Operated heavy equipment and tools safely and efficiently 
  • Demonstrated safety and excellent customer service at all  times 
  • Maintained general plant and chemical knowledge
  • Kept efficient time and material records
  • Responded to both hand and verbal instructions
  • Completed written reports of problems and necessary repairs and forwarded to maintenance personnel
  • Conducted safety inspections and followed safety rules and procedures.
Lift Operator and Parking Lot Attendant 12/2009 to 04/2012
Diamond Peak Ski Resort 1210 Ski Way Incline village, NV 89451
  • Safely assisting guests on and off ski lifts-Operating ski lifts 
  • Maintaining safe on and off ramps 
  • Providing excellent customer service and demonstrating a friendly and professional attitude at all times 
  • Guiding vehicles in parking spaces
  • Directing heavy flow of traffic
Server, Busser, Deliverer, Prep 01/2007 to 12/2009
JBJ's Roundup Pizza and Grub 815 Main St. Cambria, CA 93428
  • Consistently provided professional, friendly and engaging service.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Set dining tables according to type of event and service standards.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Routinely cleaned work areas, glassware and silverware throughout each shift.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Provided friendly and attentive service.
  • Inventoried and restocked items throughout day.
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
  • Verified cash drawer against the day's receipts.
  • Assisted co-workers whenever possible.
  • Maintained high standards of cleanliness and sanitation.
In-home Child Care Provider 04/2007 to 04/2009
Respite Inc. 419 15th St. Paso Robles, CA 93446
  • Promoted language development skills through reading and storytelling.
  • Worked with parents to develop and implement discipline programs to promote positive behavior.
  • Helped develop the family's schedule to maintain household order.
  • Established and maintained a safe play environment for the children.
  • Closely monitored children's play activities to verify safety.
  • Communicated with parents about daily activities and behaviors.
  • Helped children complete homework assignments and school projects.

 

Party Hostess, Food and Beverage Runner, Cashier 01/2005 to 01/2007
Chuck E. Cheese 1615 Golden Gate Plaza Mayfield Heights, OH 44124
  • Set dining tables according to type of event and service standards.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Immediately reported accidents, injuries or unsafe work conditions to manager.
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
  • Verified cash drawer against the day's receipts.
  • Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
  • Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.
  • Resolved guest complaints quickly and efficiently.
  • Received frequent customer compliments for going above and beyond normal duties.
  • Assisted co-workers whenever possible.
  • Carefully pulled out guest chairs, placed clean and current menus in front of guests and recorded accurate drink orders.
  • Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
  • Effectively listened to, understood and clarified guest concerns and issues.
  • Maintained complete knowledge of restaurant menu, including daily specials.
  • Monitored guest for intoxication and immediately reported concerns to management.
  • Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
  • Upheld highest standard for cleanliness of glass and silverware.
Education
High School Diploma: 2006 West Geauga Highschool - 13401 Chillicothe Rd. Chesterland, OH 44026
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Professional Summary
Reliable and hardworking warehouse operator committed to getting each job done as quickly and safely as possible.
Skills
  • Hardworking
  • Team- Player
  • Self-motivated
  • On time and reliable
  • Material inventory skill
  • Safe driver
  • Fast learner
  • Shipping and receiving
  • Heavy lifting up to 150lbs
  • Material handling
  • Flexible schedule and availability
  • Deadline-driven
Work History
In-Stock Worker Kmart - Mesa, AZ 06/2015 - Current
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.
  • Sorted cargo before loading and unloading.
  • Tracked time spent on assignments each day for productivity reporting.
  • Stocked, staged and transported goods.
  • Stocked shelves and supplies and organized displays.
  • Answered questions regarding the store and its merchandise.
Online Order stocker K-Mart - Mesa, AZ 09/2014 - 01/2015
  • Processed customer orders weighing up to 250 pounds.
  • Packed orders in boxes for shipping.
  • Adhered to all safety standards of the job.
  • Operated pallet-jacks.
  • Scanned orders into the computer for in store pick-up.
Print Assistant Williams Express - Tempe, AZ 01/2013 - 05/2013
  • Operate shrink wrap machine per specifications.
  • Package printed documents for shipment and delivery.
  • Work in a team environment to assure customer satisfaction.
Parking Lot Attendant Arizona Renaissance Festival - Mesa, AZ 02/2009 - 05/2011
  • Guided vehicles to designated parking areas.
  • Assist customers with locating their vehicles.
  • Answer customer questions regarding the event.
  • Deliver water to fellow employees working in the parking lot.
Dishwasher Chilli's - Mesa, AZ 10/2007 - 04/2008
  • Load, run and unload dish machine.
  • Clean and sterilize all food service areas.
  • Cold Preparation of foods.
Stocker Walmart - Mesa, AZ 05/2006 - 11/2006
  • Stock merchandise on sales floor.
  • Retrieve carts from parking lot and return to designated areas.
  • Mix paint per customer specifications.
  • Perform inventory of merchandise on a regular basis.
  • Operate electric pallet jack.
  • Unload trucks.
Education
Mesa Community College - Mesa, AZ