Passenger Service Agent resume examples

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Skillful Passenger Service Agent resume

EYONIEL WAWOE
Professional Summary
I am a highly resourceful, flexible, innovative, and enthusiastic individual with an established career in customer service. I am fast learner who can absorb new ideas, experienced in coordinating, planning and organizing a wide range of duties.Well organized and an excellent team player with a proven ability to work proactively in a complex and busy environment, I am confident communicating with people on all levels, from a diverse range of backgrounds. I am now looking for a career progression opportunity with a company that will allow me to further develop my personal, professional skills and always ready to face new challenges.
Skills
  • Guest services
  • Reservations and booking system experience
  • POS systems
  • Front desk experience
  • Computer knowledge
  • Friendly
  • Fluent in English
  • Multi-line phones
  • Able to learn quickly
  • Multitasking skills
  • Knowledgeable in Mac systems
Microsoft Office
Work History
October 2008-Current Professional Photographer Quality Production | Curacao
May 2011-Current Passenger Boarding Bridge Operator (ON CALL) Curacao International Airport | Curacao
September 2015-December 2016 Passenger Service Agent & Costumer Service American Airlines | Curacao
April 2015-October 2016 Rescue Swimmer & Diver, Dive Master Pelican Express | Curacao
September 2015-December 2015 Costumer Service & Passenger Service Agent Swissport (internship) | Curacao
January 2015-July 2015 Costumer Service & Staff Photography Dolphine Academy Curacao | Curacao
May 2013-June 2015 Passenger Service Agent & Costumer Service Antillean Flight Service N.V (Intern + Part-Time) | Curacao
January 2014-June 2014 Intern Costumer Service Renaissance Aruba Resort & Casino | Curacao
May 2011-July 2012 Costumer Service & FBO Agent Curacao AIr Terminal Services N.V (Intern + Part-Time) | Curacao
Education
2013 V.S.B.O: I.T Juan Pablo Duarte Curacao
2015 S.B.O: I.T FEFFIK Curacao
Accomplishments
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Job-winning Passenger Service Agent resume

Corrina Baldwin
Professional Summary
I've obtained twelve years of experience in the healthcare field as a state tested nursing assistant. I am highly skilled in providing care to patients and residents pertaining to their personal needs. Using up to date and approved methods to promote circulation prevent muscle atrophy and assisting patients/resident with their activities of daily living. I have experience in charting patient information, relaying information and adequately noting any changes in condition and informing the charge nurse.
Work History
PCT/HUC 04/2015 to 10/2016
Premier Health Dayton, Ohio
  • Interviewed patients to obtain medical information, weight and height measurements and vital signs.
  • Documented patient information obtained from interviews.
  • Assessed patients and documented their medical histories.
  • Performed vitals/glucose testing and assisted in administering injections and urinalysis.
  • Followed infection control procedures.
  • Assisted patients with daily functions.
  • Took and recorded patients' temperature, pulse and blood pressure.
  • Partnered with team of registered nurses to achieve overall well-being of all patients.
STNA 06/2011 to 11/2013
Kingston of Miamisburg Miamisburg, Ohio
  • I've obtained twelve years of experience in the healthcare field as a state tested nursing assistant.
  • I am highly skilled in providing care to patients and residents pertaining to their personal needs.
  • Using up to date and approved methods to promote circulation prevent muscle atrophy and assisting patients/resident with their activities of daily living.
  • I have experience in charting patient information, relaying information and adequately noting any changes in condition and informing the charge nurse.
STNA 01/2011 to 06/2011
Walnut Creek Nursing Facility Kettering, Ohio
  • Assisted patients with bathing, dressing, and hygiene and grooming.
  • Provided all daily living tasks to enhance quality of life for elderly patients.
  • Provided caring companionship to elderly and developmentally disabled patients.
  • Provided primary resident care and assistance with daily living activities.
  • Assisted residents with bathing, dressing, feeding, lifting and transferring.
Receptionist 06/2009 to 11/2009
Ret's College Centerville, Ohio
  • Multi-tasked general office duties such as answering multiple telephone lines, data entry, greeting students, looking up financial aide accounts, filing students files, and customer service.
STNA/Receptionist 08/2008 to 06/2009
Nurse Staffing Kettering, Ohio
  • Multi-tasked general office duties such as answering multiple telephone lines, data entry.
  • Assisted patients with bathing, dressing, and hygiene and grooming.       
  • Provided all daily living tasks to enhance quality of life for elderly patients.
  • Provided caring companionship to elderly and developmentally disabled patients.
  • Provided primary resident care and assistance with daily living activities.      
  • Assisted residents with bathing, dressing, feeding, lifting and transferring.
STNA 07/2007 to 08/2008
American Nursing Care Beavercreek, Ohio
  • Assisted patients with bathing, dressing, and hygiene and grooming.         
  • Provided all daily living tasks to enhance quality of life for elderly patients.
  • Provided caring companionship to elderly and developmentally disabled patients.
  • Provided primary resident care and assistance with daily living activities.      
  • Assisted residents with bathing, dressing, feeding, lifting and transferring.
Passenger Service Agent 05/2006 to 07/2007
American Airlines Vandalia, Ohio
  • Booked and rebooked airline customers.
  • Handled, weighed and checked passenger luggage Checked tickets and manned boarding gate Handled all calls using multi-line telephone.
Skills
  • Enthusiastic caregiver
  • Computerized charting
  • Hospice and palliative care experience
  • Phone communication
  • Professional bedside manner
  • Organizational skills
  • Diabetes, Hospice, and Stroke Patient Care
  • Alphabetical/numerical filing
  • Medical terminology
  • Chart preparation/filing
  • Patient-focused care
  • Obtaining/charting vital signs
  • Patient/family focused
  • Customer service
Education
GED: 2006 Tecumseh - New Carisle, Ohio
Office Admin Certificate: Office Administratvie Assistance 2007 Greene County Career Center - Xenia, Ohio
Associate of Applied Science: Nursing 2014 Kaplan College - Dayton, Ohio
  • Associate's Degree
  • Student government representative
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Experienced Passenger Service Agent resume

Brooklyn Buenaventura
Professional Summary
Motivated Customer Service Agent with extensive knowledge of airline procedures and conflict resolution. Self-motivated with exceptional communication skills and remains professional under pressure.
Skills
  • Exceptional communication skills
  • Bilingual
  • ​Creative problem solver
  • Experienced Operations Management
  • Ticketing and Reservation Trained
Work History
Crew Member/Crew Trainer 05/2014 to 06/2015
McDonald\'s Renton, Washington
  • Operated the drive-through window and sales register quickly and efficiently.
  • Promptly handled guest concerns and complaints.
  • Achieved high sales percentage with a value focused customer service approach
Passenger Service Agent 07/2015 to 01/2016
Swissport/ Eva Airlines Seattle, Washington
  • Check in passengers' tickets to verify details and issue their boarding passes.
  • Assisted passengers of all abilities as well as escort unaccompanied minors and VIP's through check in or arrival.
  • Ensured airline policy is met in terms of baggage requirements and having the ability to lift a moderately heavy luggage.
Customer Service Agent/ Ticketing Agent 01/2016 to Current
Menzies Aviation/ British Airways Seattle, Washington
  • Handled ticket refunds, fare calculation, and reissue itinerary changes using the Amadeus reservation system.
  • Ensured important information was communicated through the PA system for inbound and outbound flights.
  • Functioned with poise on delayed or canceled flights by re-booking and re-routing customers to their destination.
  • Monitored safety of loading and unloading of aircraft as Turn-around Coordinator.
  • Worked with other customer service agents and ramp agents for a quick turnaround while maintaining safety and punctuality.
Education
High School Diploma: 2015 Renton High School - Renton, Washington
  • 3.8 GPA
  • Honor Roll Graduate
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