Passenger Service Agent resume examples

Choose and edit as your own

Get inspired by the best resume examples picked for your profession and create your!

Add pre-written phrases

Describe yourself as a professional just in 2 clicks! All the phrases you need are prepared by us

Save and Download your Resume

Save it in PDF format. Ready-to-sent to you employer!

This resume is created in 7 minutes.
Professional Summary
I am a highly resourceful, flexible, innovative, and enthusiastic individual with an established career in customer service. I am fast learner who can absorb new ideas, experienced in coordinating, planning and organizing a wide range of duties.Well organized and an excellent team player with a proven ability to work proactively in a complex and busy environment, I am confident communicating with people on all levels, from a diverse range of backgrounds. I am now looking for a career progression opportunity with a company that will allow me to further develop my personal, professional skills and always ready to face new challenges.
Skills
  • Guest services
  • Reservations and booking system experience
  • POS systems
  • Front desk experience
  • Computer knowledge
  • Friendly
  • Fluent in English
  • Multi-line phones
  • Able to learn quickly
  • Multitasking skills
  • Knowledgeable in Mac systems
Microsoft Office
Work History
October 2008-Current Professional Photographer Quality Production | Curacao
May 2011-Current Passenger Boarding Bridge Operator (ON CALL) Curacao International Airport | Curacao
September 2015-December 2016 Passenger Service Agent & Costumer Service American Airlines | Curacao
April 2015-October 2016 Rescue Swimmer & Diver, Dive Master Pelican Express | Curacao
September 2015-December 2015 Costumer Service & Passenger Service Agent Swissport (internship) | Curacao
January 2015-July 2015 Costumer Service & Staff Photography Dolphine Academy Curacao | Curacao
May 2013-June 2015 Passenger Service Agent & Costumer Service Antillean Flight Service N.V (Intern + Part-Time) | Curacao
January 2014-June 2014 Intern Costumer Service Renaissance Aruba Resort & Casino | Curacao
May 2011-July 2012 Costumer Service & FBO Agent Curacao AIr Terminal Services N.V (Intern + Part-Time) | Curacao
Education
2013 V.S.B.O: I.T Juan Pablo Duarte Curacao
2015 S.B.O: I.T FEFFIK Curacao
Accomplishments

This resume is created in 7 minutes.
Professional Summary
I've obtained twelve years of experience in the healthcare field as a state tested nursing assistant. I am highly skilled in providing care to patients and residents pertaining to their personal needs. Using up to date and approved methods to promote circulation prevent muscle atrophy and assisting patients/resident with their activities of daily living. I have experience in charting patient information, relaying information and adequately noting any changes in condition and informing the charge nurse.
Work History
PCT/HUC 04/2015 to 10/2016
Premier Health Dayton, Ohio
  • Interviewed patients to obtain medical information, weight and height measurements and vital signs.
  • Documented patient information obtained from interviews.
  • Assessed patients and documented their medical histories.
  • Performed vitals/glucose testing and assisted in administering injections and urinalysis.
  • Followed infection control procedures.
  • Assisted patients with daily functions.
  • Took and recorded patients' temperature, pulse and blood pressure.
  • Partnered with team of registered nurses to achieve overall well-being of all patients.
STNA 06/2011 to 11/2013
Kingston of Miamisburg Miamisburg, Ohio
  • I've obtained twelve years of experience in the healthcare field as a state tested nursing assistant.
  • I am highly skilled in providing care to patients and residents pertaining to their personal needs.
  • Using up to date and approved methods to promote circulation prevent muscle atrophy and assisting patients/resident with their activities of daily living.
  • I have experience in charting patient information, relaying information and adequately noting any changes in condition and informing the charge nurse.
STNA 01/2011 to 06/2011
Walnut Creek Nursing Facility Kettering, Ohio
  • Assisted patients with bathing, dressing, and hygiene and grooming.
  • Provided all daily living tasks to enhance quality of life for elderly patients.
  • Provided caring companionship to elderly and developmentally disabled patients.
  • Provided primary resident care and assistance with daily living activities.
  • Assisted residents with bathing, dressing, feeding, lifting and transferring.
Receptionist 06/2009 to 11/2009
Ret's College Centerville, Ohio
  • Multi-tasked general office duties such as answering multiple telephone lines, data entry, greeting students, looking up financial aide accounts, filing students files, and customer service.
STNA/Receptionist 08/2008 to 06/2009
Nurse Staffing Kettering, Ohio
  • Multi-tasked general office duties such as answering multiple telephone lines, data entry.
  • Assisted patients with bathing, dressing, and hygiene and grooming.       
  • Provided all daily living tasks to enhance quality of life for elderly patients.
  • Provided caring companionship to elderly and developmentally disabled patients.
  • Provided primary resident care and assistance with daily living activities.      
  • Assisted residents with bathing, dressing, feeding, lifting and transferring.
STNA 07/2007 to 08/2008
American Nursing Care Beavercreek, Ohio
  • Assisted patients with bathing, dressing, and hygiene and grooming.         
  • Provided all daily living tasks to enhance quality of life for elderly patients.
  • Provided caring companionship to elderly and developmentally disabled patients.
  • Provided primary resident care and assistance with daily living activities.      
  • Assisted residents with bathing, dressing, feeding, lifting and transferring.
Passenger Service Agent 05/2006 to 07/2007
American Airlines Vandalia, Ohio
  • Booked and rebooked airline customers.
  • Handled, weighed and checked passenger luggage Checked tickets and manned boarding gate Handled all calls using multi-line telephone.
Skills
  • Enthusiastic caregiver
  • Computerized charting
  • Hospice and palliative care experience
  • Phone communication
  • Professional bedside manner
  • Organizational skills
  • Diabetes, Hospice, and Stroke Patient Care
  • Alphabetical/numerical filing
  • Medical terminology
  • Chart preparation/filing
  • Patient-focused care
  • Obtaining/charting vital signs
  • Patient/family focused
  • Customer service
Education
GED: 2006 Tecumseh - New Carisle, Ohio
Office Admin Certificate: Office Administratvie Assistance 2007 Greene County Career Center - Xenia, Ohio
Associate of Applied Science: Nursing 2014 Kaplan College - Dayton, Ohio
  • Associate's Degree
  • Student government representative

This resume is created in 7 minutes.
Professional Summary
Motivated Customer Service Agent with extensive knowledge of airline procedures and conflict resolution. Self-motivated with exceptional communication skills and remains professional under pressure.
Skills
  • Exceptional communication skills
  • Bilingual
  • ​Creative problem solver
  • Experienced Operations Management
  • Ticketing and Reservation Trained
Work History
Crew Member/Crew Trainer 05/2014 to 06/2015
McDonald\'s Renton, Washington
  • Operated the drive-through window and sales register quickly and efficiently.
  • Promptly handled guest concerns and complaints.
  • Achieved high sales percentage with a value focused customer service approach
Passenger Service Agent 07/2015 to 01/2016
Swissport/ Eva Airlines Seattle, Washington
  • Check in passengers' tickets to verify details and issue their boarding passes.
  • Assisted passengers of all abilities as well as escort unaccompanied minors and VIP's through check in or arrival.
  • Ensured airline policy is met in terms of baggage requirements and having the ability to lift a moderately heavy luggage.
Customer Service Agent/ Ticketing Agent 01/2016 to Current
Menzies Aviation/ British Airways Seattle, Washington
  • Handled ticket refunds, fare calculation, and reissue itinerary changes using the Amadeus reservation system.
  • Ensured important information was communicated through the PA system for inbound and outbound flights.
  • Functioned with poise on delayed or canceled flights by re-booking and re-routing customers to their destination.
  • Monitored safety of loading and unloading of aircraft as Turn-around Coordinator.
  • Worked with other customer service agents and ramp agents for a quick turnaround while maintaining safety and punctuality.
Education
High School Diploma: 2015 Renton High School - Renton, Washington
  • 3.8 GPA
  • Honor Roll Graduate

This resume is created in 7 minutes.
Summary
To obtain long term employment with growth potential where I can contribute my hard working abilities, communication skills, and positive attitude to benefit my employer and be of service to others
Skills
  • High customer service standards
  • Proficient with Microsoft Office
  • Fluent in French
  • Excellent interpersonal skills
  • Communication skills
  • Conflict resolution
  • Organisational skills
Experience
09/2002 to Current
Homemaker Brooklyn, New York
 
Successfully manage a 6-person household. Excellent problem solving skills. 
Provide nurturing and care for younger children. 
Manage household finances to include all expenditures. Assure on-time payments of utilities, Mortgage payments, and on-going bills.
Arrange for doctors' appointments and escort children to and from appointments, parent-teacher conferences,  and attend PTA meetings.  
Manage, implement, and coordinate multiple activities and schedules.
provide support for children's emotional and social development
Prepare and serve meals, maintain a clean and safe environment for entire family.
Emphasize the importance of education and learning.
12/1998 to 09/2002
Telephone Reservation Agent ItaliaTours Manhattan, New York
  • Made airlines reservations from the United States to Italy,  for passengers over the phone. Booked car rentals.
  • Also booked sightseeing tours of various cities in Italy.
  • Involved in other stages of travel such as offering competitive prices, giving suggestions for accommodations and car rentals, and booking flights for travelers.
Telephone Sales Agent Air France Manhattan, NY
  • Reservations Specialist. Took inbound calls from passengers to make airline reservations. 
  • Answered questions about airline regulations, helped customers with travel plans, and worked to resolve any problems. Additionally, involved in other stages of travel, such as assisting with flight cancellations and/or  reservation changes.
  • Telephone passengers or travel agents to advise of changes in flight plan or to cancel or confirm reservation.
 
Passenger Service Agent American Eagle, Regional Airline of American Airlines Group Jamaica, NY
Flight Boarding formalities such as; check in- passengers,
make boarding announcements, pull passengers tickets, and close the flight.
Served as the company's only bilingual French/English customer service representative.
Reconciliate flights passenger manifest after flight has departed.
Customer Service/Cashier F.W Woolworth Brooklyn, NY
Worked as a team member performing cashier duties, product assistance and cleaning.
Promptly responded to general inquiries from customers, computed accurate sales prices for purchase transactions.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Education and Training
GED: ESL (English As a Second Language) and Ged Kingsborough Community College Brooklyn, NY, United States
Business Administration/Accounting Lycee Marchoux Cayenne French Guiana
1988
CAP Certificat D'Aptitude: Business Administration- Accounting Lycee Marchoux Cayenne French Guiana
Associate of Arts: Aministrative and Information technology Academie des Antilles-guyane Cayenne Guyane Francaise
1987
Brevet Des Colleges: General Education College Zephyr Cayenne French Guiana
Activities and Honors
Actively involved in all my children school, and PTA functions.