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Professional Summary
I am a highly resourceful, flexible, innovative, and enthusiastic individual with an established career in customer service. I am fast learner who can absorb new ideas, experienced in coordinating, planning and organizing a wide range of duties.Well organized and an excellent team player with a proven ability to work proactively in a complex and busy environment, I am confident communicating with people on all levels, from a diverse range of backgrounds. I am now looking for a career progression opportunity with a company that will allow me to further develop my personal, professional skills and always ready to face new challenges.
Skills
  • Guest services
  • Reservations and booking system experience
  • POS systems
  • Front desk experience
  • Computer knowledge
  • Friendly
  • Fluent in English
  • Multi-line phones
  • Able to learn quickly
  • Multitasking skills
  • Knowledgeable in Mac systems
Microsoft Office
Work History
October 2008-Current Professional Photographer Quality Production | Curacao
May 2011-Current Passenger Boarding Bridge Operator (ON CALL) Curacao International Airport | Curacao
September 2015-December 2016 Passenger Service Agent & Costumer Service American Airlines | Curacao
April 2015-October 2016 Rescue Swimmer & Diver, Dive Master Pelican Express | Curacao
September 2015-December 2015 Costumer Service & Passenger Service Agent Swissport (internship) | Curacao
January 2015-July 2015 Costumer Service & Staff Photography Dolphine Academy Curacao | Curacao
May 2013-June 2015 Passenger Service Agent & Costumer Service Antillean Flight Service N.V (Intern + Part-Time) | Curacao
January 2014-June 2014 Intern Costumer Service Renaissance Aruba Resort & Casino | Curacao
May 2011-July 2012 Costumer Service & FBO Agent Curacao AIr Terminal Services N.V (Intern + Part-Time) | Curacao
Education
2013 V.S.B.O: I.T Juan Pablo Duarte Curacao
2015 S.B.O: I.T FEFFIK Curacao
Accomplishments
This resume is created in 7 minutes.
Professional Summary
I've obtained twelve years of experience in the healthcare field as a state tested nursing assistant. I am highly skilled in providing care to patients and residents pertaining to their personal needs. Using up to date and approved methods to promote circulation prevent muscle atrophy and assisting patients/resident with their activities of daily living. I have experience in charting patient information, relaying information and adequately noting any changes in condition and informing the charge nurse.
Work History
PCT/HUC 04/2015 to 10/2016
Premier Health Dayton, Ohio
  • Interviewed patients to obtain medical information, weight and height measurements and vital signs.
  • Documented patient information obtained from interviews.
  • Assessed patients and documented their medical histories.
  • Performed vitals/glucose testing and assisted in administering injections and urinalysis.
  • Followed infection control procedures.
  • Assisted patients with daily functions.
  • Took and recorded patients' temperature, pulse and blood pressure.
  • Partnered with team of registered nurses to achieve overall well-being of all patients.
STNA 06/2011 to 11/2013
Kingston of Miamisburg Miamisburg, Ohio
  • I've obtained twelve years of experience in the healthcare field as a state tested nursing assistant.
  • I am highly skilled in providing care to patients and residents pertaining to their personal needs.
  • Using up to date and approved methods to promote circulation prevent muscle atrophy and assisting patients/resident with their activities of daily living.
  • I have experience in charting patient information, relaying information and adequately noting any changes in condition and informing the charge nurse.
STNA 01/2011 to 06/2011
Walnut Creek Nursing Facility Kettering, Ohio
  • Assisted patients with bathing, dressing, and hygiene and grooming.
  • Provided all daily living tasks to enhance quality of life for elderly patients.
  • Provided caring companionship to elderly and developmentally disabled patients.
  • Provided primary resident care and assistance with daily living activities.
  • Assisted residents with bathing, dressing, feeding, lifting and transferring.
Receptionist 06/2009 to 11/2009
Ret's College Centerville, Ohio
  • Multi-tasked general office duties such as answering multiple telephone lines, data entry, greeting students, looking up financial aide accounts, filing students files, and customer service.
STNA/Receptionist 08/2008 to 06/2009
Nurse Staffing Kettering, Ohio
  • Multi-tasked general office duties such as answering multiple telephone lines, data entry.
  • Assisted patients with bathing, dressing, and hygiene and grooming.       
  • Provided all daily living tasks to enhance quality of life for elderly patients.
  • Provided caring companionship to elderly and developmentally disabled patients.
  • Provided primary resident care and assistance with daily living activities.      
  • Assisted residents with bathing, dressing, feeding, lifting and transferring.
STNA 07/2007 to 08/2008
American Nursing Care Beavercreek, Ohio
  • Assisted patients with bathing, dressing, and hygiene and grooming.         
  • Provided all daily living tasks to enhance quality of life for elderly patients.
  • Provided caring companionship to elderly and developmentally disabled patients.
  • Provided primary resident care and assistance with daily living activities.      
  • Assisted residents with bathing, dressing, feeding, lifting and transferring.
Passenger Service Agent 05/2006 to 07/2007
American Airlines Vandalia, Ohio
  • Booked and rebooked airline customers.
  • Handled, weighed and checked passenger luggage Checked tickets and manned boarding gate Handled all calls using multi-line telephone.
Skills
  • Enthusiastic caregiver
  • Computerized charting
  • Hospice and palliative care experience
  • Phone communication
  • Professional bedside manner
  • Organizational skills
  • Diabetes, Hospice, and Stroke Patient Care
  • Alphabetical/numerical filing
  • Medical terminology
  • Chart preparation/filing
  • Patient-focused care
  • Obtaining/charting vital signs
  • Patient/family focused
  • Customer service
Education
GED: 2006 Tecumseh - New Carisle, Ohio
Office Admin Certificate: Office Administratvie Assistance 2007 Greene County Career Center - Xenia, Ohio
Associate of Applied Science: Nursing 2014 Kaplan College - Dayton, Ohio
  • Associate's Degree
  • Student government representative
This resume is created in 7 minutes.
Professional Summary
Motivated Customer Service Agent with extensive knowledge of airline procedures and conflict resolution. Self-motivated with exceptional communication skills and remains professional under pressure.
Skills
  • Exceptional communication skills
  • Bilingual
  • ​Creative problem solver
  • Experienced Operations Management
  • Ticketing and Reservation Trained
Work History
Crew Member/Crew Trainer 05/2014 to 06/2015
McDonald\'s Renton, Washington
  • Operated the drive-through window and sales register quickly and efficiently.
  • Promptly handled guest concerns and complaints.
  • Achieved high sales percentage with a value focused customer service approach
Passenger Service Agent 07/2015 to 01/2016
Swissport/ Eva Airlines Seattle, Washington
  • Check in passengers' tickets to verify details and issue their boarding passes.
  • Assisted passengers of all abilities as well as escort unaccompanied minors and VIP's through check in or arrival.
  • Ensured airline policy is met in terms of baggage requirements and having the ability to lift a moderately heavy luggage.
Customer Service Agent/ Ticketing Agent 01/2016 to Current
Menzies Aviation/ British Airways Seattle, Washington
  • Handled ticket refunds, fare calculation, and reissue itinerary changes using the Amadeus reservation system.
  • Ensured important information was communicated through the PA system for inbound and outbound flights.
  • Functioned with poise on delayed or canceled flights by re-booking and re-routing customers to their destination.
  • Monitored safety of loading and unloading of aircraft as Turn-around Coordinator.
  • Worked with other customer service agents and ramp agents for a quick turnaround while maintaining safety and punctuality.
Education
High School Diploma: 2015 Renton High School - Renton, Washington
  • 3.8 GPA
  • Honor Roll Graduate
This resume is created in 7 minutes.
Summary
To obtain long term employment with growth potential where I can contribute my hard working abilities, communication skills, and positive attitude to benefit my employer and be of service to others
Skills
  • High customer service standards
  • Proficient with Microsoft Office
  • Fluent in French
  • Excellent interpersonal skills
  • Communication skills
  • Conflict resolution
  • Organisational skills
Experience
09/2002 to Current
Homemaker Brooklyn, New York
 
Successfully manage a 6-person household. Excellent problem solving skills. 
Provide nurturing and care for younger children. 
Manage household finances to include all expenditures. Assure on-time payments of utilities, Mortgage payments, and on-going bills.
Arrange for doctors' appointments and escort children to and from appointments, parent-teacher conferences,  and attend PTA meetings.  
Manage, implement, and coordinate multiple activities and schedules.
provide support for children's emotional and social development
Prepare and serve meals, maintain a clean and safe environment for entire family.
Emphasize the importance of education and learning.
12/1998 to 09/2002
Telephone Reservation Agent ItaliaTours Manhattan, New York
  • Made airlines reservations from the United States to Italy,  for passengers over the phone. Booked car rentals.
  • Also booked sightseeing tours of various cities in Italy.
  • Involved in other stages of travel such as offering competitive prices, giving suggestions for accommodations and car rentals, and booking flights for travelers.
Telephone Sales Agent Air France Manhattan, NY
  • Reservations Specialist. Took inbound calls from passengers to make airline reservations. 
  • Answered questions about airline regulations, helped customers with travel plans, and worked to resolve any problems. Additionally, involved in other stages of travel, such as assisting with flight cancellations and/or  reservation changes.
  • Telephone passengers or travel agents to advise of changes in flight plan or to cancel or confirm reservation.
 
Passenger Service Agent American Eagle, Regional Airline of American Airlines Group Jamaica, NY
Flight Boarding formalities such as; check in- passengers,
make boarding announcements, pull passengers tickets, and close the flight.
Served as the company's only bilingual French/English customer service representative.
Reconciliate flights passenger manifest after flight has departed.
Customer Service/Cashier F.W Woolworth Brooklyn, NY
Worked as a team member performing cashier duties, product assistance and cleaning.
Promptly responded to general inquiries from customers, computed accurate sales prices for purchase transactions.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Education and Training
GED: ESL (English As a Second Language) and Ged Kingsborough Community College Brooklyn, NY, United States
Business Administration/Accounting Lycee Marchoux Cayenne French Guiana
1988
CAP Certificat D'Aptitude: Business Administration- Accounting Lycee Marchoux Cayenne French Guiana
Associate of Arts: Aministrative and Information technology Academie des Antilles-guyane Cayenne Guyane Francaise
1987
Brevet Des Colleges: General Education College Zephyr Cayenne French Guiana
Activities and Honors
Actively involved in all my children school, and PTA functions. 
This resume is created in 7 minutes.
Summary

Dynamic Restaurant Manager with strong interpersonal and coaching skills, highly knowledgeable about FOH and BOH operations with an administrative focus.

Skills
  • Operations management
  • Extensive hospitality background
  • Works well under pressure
  • Trained in liquor, wine and food service
  • Food safety understanding
  • Upbeat, outgoing and positive
  • Exceptional interpersonal skills
  • Strong leader
  • Service-oriented mindset
  • Fluent in Spanish
Experience
Restaurant Manager
November 2016 to Current
Mandarin Oriental, Boston Boston, MA
  • Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Managed accounts payable, accounts receivable and payroll.
  • Regularly updated computer systems with new pricing and daily food specials.
  • Worked closely with the chef and cooks to determine menu plans for special events or occasions.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
Server
April 2010 to September 2016
Mandarin Oriental Hotel Boston, Ma

Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
Regularly checked on guests to ensure satisfaction with each food course and beverages.
Skillfully anticipated and addressed guests' service needs.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Took necessary steps to meet guest needs and effectively resolve food or service issues.
Served fresh, hot food with a smile in a timely manner.

Passenger Service Agent
January 2009 to March 2010
Virgin Atlantic Airways Boston, Ma

Assisted passengers in order to provide great experience before boarding flights.

Handle of baggage and documentation in order to successfully transport baggage between airlines.

Proper handling of Jet ways and Bridges, ensuring smooth contact between bridge and aircraft.

Completed all post-flight duties.

Server
July 2008 to November 2009
Sportello Boston, Ma

Assisted guests with making menu choices in an informative and helpful fashion. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Promptly served all food courses and alcoholic beverages to guests.
Answered questions about menu selections and made recommendations when requested.
Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.

Banquets/Restaurant Server
May 2007 to August 2008
State Room Boston, Ma
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Promptly served all food courses and alcoholic beverages to guests. Delivered exceptional, friendly and fast service.
Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
Assisted servers and dining room hosts and quickly responded to guests' needs.
Prepared the buffet and salad bar for dinner service.
Education and Training
This resume is created in 7 minutes.
Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths
  • Strong organizational skills
  • Courteous demeanor
  • Energetic work attitude
  • Adaptive team player

  • Proficient in Microsoft Word
  • Proficient in Microsoft Outlook
  • Proficient in Microsoft Excel
  • Proficient in Portuguese and Spanish
Work Experience
10/2009 to Current
Passenger Service Lead Agent and Supervisor-Singapore Airlines/Icelandair/Cathay Pacific Airways Worldwide Flight Services Newark, New Jersey
  • Performing all aspects of airport operations, including ticketing transactions, baggage check-in, issuing boarding passes, and dispatching flights in a safe and timely manner
  • Responsible for baggage service functions of filing loss, damage, and pilferage claims
  • Directing personnel within assigned areas
  • Overseeing and advising on staffing requirements
  • Participating in the discipline, coaching, and training of subordinates
  • Coordinating with departments to ensure operational needs are met
  • Ensuring compliance with company rules and regulations, company standards, and contractual agreements
03/2004 to 11/2009
Passenger Service Representative Scandinavian Airlines System Newark, New Jersey
  • Responsible for the check-in of passengers
  • Assisting in ticket sales and upgrades
  • Performing a variety of duties at arrivals and departure gate
  • Performing immigration and customs functions
06/1997 to 09/2003
Passenger Service Agent Virgin Atlantic Airways Newark, New Jersey
  • Supervising the daily operations of business class lounge
  • Completing monthly inventory and statistical reports
  • Ordering office supplies and stationary
  • Performing duties at check-in, arrivals, and gate areas
Educational Background
Bachelor of Arts: English Rutgers University Newark, New Jersey, United States
  • Graduated with High Honors
  • Phi Beta Kappa
  • Dean's List