Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Perform AAA Emergency Services such as Tire Changes, Lock-outs, Fuel Delivery and Battery Services such as Jump-Starts and Sales
Installed cable and cable boxes in customers home. Performed new installations where cable had to be installed from pole to the house. Also performed "reconnect" service for when the customer was switching back to cable from satellite. Installed Internet and cable phone service.
Successfully interact with commercial customers to expedite orders and to arrange timely delivery of orders. Supervise and dispatch delivery drivers. Coordinate with the Service Department on scheduled and unscheduled maintenance on delivery vehicles.
Transported freight from origin to destination in a safe and timely manner. Conducted daily FRA pre-trip inspections of locomotive(s). Verbally submitted reports on the condition of the locomotive(s) as needed during each trip. Maintained radio contact with Dispatchers and other Railroad Officials to receive instructions and to report unusual conditions or accidents. Ranked #4 on the Nashville Division for Fuel Conservation, 3rd Quarter 2011.
Assisted the Engineer in the transportation of freight from origin to destination in a safe and timely manner. Maintained the paperwork and work order associated with the movement of rail freight and the documentation required for compliance with federal regulations regarding hazardous material being transported. Coupled and uncoupled rail cars from the train..
Communicated with customers regarding vehicle issues and potential repairs. Contributed to repeat and referral business by using strong customer service and problem solving skills. Reviewed repairs or maintenance suggested by the technician and from there, assemble a quote comprised of parts and labor and then present it to the customer for approval. Responsible for ordering parts and supplies necessary for daily operation.
Communicated with commercial customers regarding vehicle issues and potential repairs. Contributed to repeat and referral business by using strong customer service and problem solving skills. Reviewed repairs or maintenance suggested by the technician and from there, assemble a quote comprised of parts and labor and then present it to the customer for approval. Established contacts and suppliers in the R.V. Industry when the Service Dept began a R.V. Division.
Primary duty: Light Wheeled Vehicle Mechanic. Followed checklists to verify that all important parts were examined.Removed and replaced tires, shocks, and brakes. Preformed scheduled and unscheduled maintenance.Serviced heating, engine-cooling and electrical systems.
Additional duty: Truck Driver. Conducted daily Military pre-trip inspections according to a set checklist. Hooked and unhooked trailers from the tractor and converter dollies. Submitted reports on the condition of the truck at the end of each trip.
Emphasis on Safety, Signal and Operating Rules. Coursework in Air Brake Systems. In depth study of Federal Railroad Administration rules and regulations.
Immersed in Railroad culture, learned Safety, Operating, Signal Rules and procedures. Studied Federal Railroad Administration rules and regulations.
Coursework in Automotive/Diesel Technology. Studied Automotive HVAC Systems. Preventative Maintenance Inspection training.Fuel and Ignition Systems coursework. Coursework in Engine Repair. Emphasis on Braking System.
Learned how to repel from helicopters and towers. Learned helicopter safety and load capacity. Learned how to sling various vehicles and equipment beneath helicopters.
Learned how to preform vehicle maintenance, scheduled and unscheduled. Studied vehicle charging/starting systems and how to troubleshoot. Studied steering, suspension and braking systems and various other systems.
Indoctrination to Military Customs & History. Introduction to Drill and Ceremonies. Studied First-Aid, Map Reading, Hand to Hand Combat. Learned Marksmanship, Physical Fitness and Survival Skills.
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