Railroad Conductor resume examples

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Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths
  • Active listening skills
  • Courteous demeanor
  • Invoice processing
  • Computer-savvy
  • Sharp problem solver
  • Telephone inquiries specialist
  • Customer service expert
  • Adaptive team player
Work Experience
Battery Technician
October 2013 ProStar Towing and Service － Fremont, CA

Perform AAA Emergency Services such as Tire Changes, Lock-outs, Fuel Delivery and Battery Services such as Jump-Starts and Sales
Cable Installer
April 2013 to July 2013 FTS USA － Hendersonville, TN

Installed cable and cable boxes in customers home. Performed new installations where cable had to be installed from pole to the house. Also performed "reconnect" service for when the customer was switching back to cable from satellite. Installed Internet and cable phone service.
Commercial Sales Associate
May 2012 to April 2013 Pep Boys － Nashville, TN

Successfully interact with commercial customers to expedite orders and to arrange timely delivery of orders. Supervise and dispatch delivery drivers. Coordinate with the Service Department on scheduled and unscheduled maintenance on delivery vehicles.
Locomotive Engineer
May 2005 to November 2011 CSX Transportation － Nashville, TN

Transported freight from origin to destination in a safe and timely manner. Conducted daily FRA pre-trip inspections of locomotive(s). Verbally submitted reports on the condition of the locomotive(s) as needed during each trip. Maintained radio contact with Dispatchers and other Railroad Officials to receive instructions and to report unusual conditions or accidents. Ranked #4 on the Nashville Division for Fuel Conservation, 3rd Quarter 2011.
Railroad Conductor
September 2000 to June 2005 CSX Transportation － Nashville, TN

Assisted the Engineer in the transportation of freight from origin to destination in a safe and timely manner. Maintained the paperwork and work order associated with the movement of rail freight and the documentation required for compliance with federal regulations regarding hazardous material being transported. Coupled and uncoupled rail cars from the train..
Salesman/ Service Advisor/ Manager of Tire Sales
July 1996 to August 2000 Bridgestone / Firestone Tires － Nashville, TN

Communicated with customers regarding vehicle issues and potential repairs. Contributed to repeat and referral business by using strong customer service and problem solving skills. Reviewed repairs or maintenance suggested by the technician and from there, assemble a quote comprised of parts and labor and then present it to the customer for approval. Responsible for ordering parts and supplies necessary for daily operation.
Service Advisor
January 1993 to July 1996 Neely Coble Freightliner / Isuzu － Nashville, TN

Communicated with commercial customers regarding vehicle issues and potential repairs. Contributed to repeat and referral business by using strong customer service and problem solving skills. Reviewed repairs or maintenance suggested by the technician and from there, assemble a quote comprised of parts and labor and then present it to the customer for approval. Established contacts and suppliers in the R.V. Industry when the Service Dept began a R.V. Division.
U.S. Soldier
August 1987 to August 1995 U.S Army/ U.S. Army Reserves

Primary duty: Light Wheeled Vehicle Mechanic. Followed checklists to verify that all important parts were examined.Removed and replaced tires, shocks, and brakes. Preformed scheduled and unscheduled maintenance.Serviced heating, engine-cooling and electrical systems.

Additional duty: Truck Driver. Conducted daily Military pre-trip inspections according to a set checklist. Hooked and unhooked trailers from the tractor and converter dollies. Submitted reports on the condition of the truck at the end of each trip. 
Educational Background
Locomotive Engineer, 2005 CSX Locomotive Engineer School － Cumberland, MA, USA

Emphasis on Safety, Signal and Operating Rules. Coursework in Air Brake Systems. In depth study of Federal Railroad Administration rules and regulations.
Conductor Training, 2000 CSX Conductor School － Morrow, GA, USA

Immersed in Railroad culture, learned Safety, Operating, Signal Rules and procedures. Studied Federal Railroad Administration rules and regulations.
Technical Certificate : Automotive Technologies, 1993 Ivy Tech － Evansville, IN, USA

Coursework in Automotive/Diesel Technology. Studied Automotive HVAC Systems. Preventative Maintenance Inspection training.Fuel and Ignition Systems coursework. Coursework in Engine Repair. Emphasis on Braking System.
1988 U.S. Army Air Assault School － Ft Campbell, KY, USA

Learned how to repel from helicopters and towers. Learned helicopter safety and load capacity. Learned how to sling various vehicles and equipment beneath helicopters.
Light Wheeled Vehicle Maintenance, 1988 U.S. Army A.I.T. － Ft Leonard Wood, MO, USA

Learned how to preform vehicle maintenance, scheduled and unscheduled. Studied vehicle charging/starting systems and how to troubleshoot. Studied steering, suspension and braking systems and various other systems.
Basic Training, 1987 U.S. Army Basic Training － Ft Leonard Wood, MO, USA

Indoctrination to Military Customs & History. Introduction to Drill and Ceremonies. Studied First-Aid, Map Reading, Hand to Hand Combat. Learned Marksmanship, Physical Fitness and Survival Skills.

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Summary
Diligent Railroad Conductor with expertise in operating train and vast knowledge of safety codes. Extensive experience with railroad engineers and customer service.
Skills
  • Exceptional attention to detail
  • Licensed railroad conductor
  • Knowledgeable in all safety protocol
  • Strong work ethic
  • Solid communication skills
  • Customer service-oriented
  • CPR certified
  • Flexible schedule
  • Rail transportation
  • Dependable independent worker
 
 
Experience
Railroad Conductor Oct 1991 to Current
 Metro North Railroad － Manhattan, NY
  • Processed all sales transactions accurately and in a timely fashion.  onboard the train.
  • Operated the doors of the train.
  • Oversaw the engineer and three assistant conductors.
  • Built and maintained effective relationships with peers and upper management.
  • Communicated with the railroad traffic controller, police department and other emergency services.
  • Heavy interaction with the general public.
  • Responsible for the passengers safety and evacuation procedures. 
  • Required technical knowledge of the train itself.
  • Extensive knowledge of the territories worked in.  
  • Completed a daily inspection of the trains breaks, door systems and all safety systems.
  • Answered customers' questions and addressed problems and complaints .  
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Kept abreast of rapidly evolving technology.
  • Responsible for promoting safe and clean working environment.
Education and Training
English Literature Herbert Lehman College － Bronx, NY
Volunteer
Usher at Saint Thomas More Catholic Church.

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Professional Summary
Skilled railroad professional offering four years experience in railroad operations, regulations and best practices. Possess strengths in time management and critical thinking as well as meticulous attention to detail.
Skills
  • Natural leader and self-motivated.
  • Proficient in Microsoft Office and SAP ERP systems.
  • Promote teamwork and positive interactions.
  • Logistical and analytical thinking and planning.
  • Adept time management and organization.
  • Verbal and written communication.
Work History
Trainmaster (Train Operations Supervisor), 05/2016 to Current
 Canadian National Railway – Homewood, IL
  • Manage day-to-day operations of three terminals in Chicagoland.
  • Ensure efficient, safe and on-time performance of train crews.
  • Supervise and manage activities of train crews and locomotives.
  • Effectively work with external departments to manage terminals and main line operations.
  • Comply with F.R.A. and CN U.S.O.R. procedures and practices.
  • Strong ability to perform under pressure and in stressful situations.
  • Manage and coach employees, conduct investigations, and recommend corrective action.
  • Execute and document required number of safety tests on Train and Engineman employees.
  • Clear communication of terminal measurements and information to senior management.
  • Participate in activities related to derailments and disruptions in service while working with engineering and mechanical to determine cause and prevention.
  • Ability to work irregular hours in an office setting or outdoors with varying weather and environmental conditions.
Railroad Conductor, 11/2014 to 05/2016
 Canadian National Railway – Homewood, IL
  • Ensure compliance with all train orders, signals, and railroad rules and regulations as mandated by government and company standards.
  • Maintain high level of safety engagement.
  • Responsible for assisting Engineers with movement and placement of locomotives, rail cars and tracks.
  • Operate track switches to direct rail cars to appropriate tracks.
  • Ensure compliance is met under HAZMAT, F.R.A. and OSHA Regulations.
  • Inspect condition of locomotives and equipment to ensure safe movement.
  • Accurate and timely reporting of industry work and facilities serviced.
Education
Associate of Applied Science: Culinary , 2007
 Cooking and Hospitality Institute of Chicago - Chicago, IL

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