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Manufacturing Supervisor/Operations Management Professional Extensive background in manufacturing and production affairs; including experience in employee supervision, staff development, conflict resolution and assisting in the development, implementation and execution of department and organization plans. 15+ years of highly skilled experience with communicating effectively, assigning and supervising the work of others. I have the ability to produce high quality work and meet deadlines in a fast-paced, high-volume environment. I am a focused and reliable team player who approaches each new challenge with a commitment to excellence and securing the long-term success of an organization
  • Office, Software & Specialized skills
  • Microsoft Office Excel, Word, PPT
  • LIMS
  • Hand Scanner
  • HMI
  • AS/400, iSeries
  • The Shipping System
  • Forklift Operations
  • MSF
  • Trackwise
  • Sure Trend 3.0
  • IAM Portal
  • Training & Development
  • Performance Management
  • Employee Relations
  • LoJack Security System
  • Power way
  • SAP
  • Knowledgeable of quality control standards
Specialist QA Jan 2016 to Current
United States Smokeless Tobacco/Altria Franklin Park, IL.
  • The world's leading producer and marketer of moist smokeless tobacco products.
  • Provide and support manufacturing with use and control of QMS documents Support Training System with on-boarding employees on QMS programs Manage training records for Quality Assurance salary employees Manage filing system of all QMS Instructions, Procedures, Forms, and Reference/Guides Manage and provide manufacturing guidance to protect/control the use of company records Quality Leader Manufacturing - Packing &Pouch.
Jan 2015 to Jan 2016
  • Leading team members with 3 shift responsibilities in fulfilling requirements of business and in support of production to meet manufacturing strategies and obligations Managing resources and workloads demand requirements in order to meet production, testing and sampling requirements Provide technical support to production on quality matters and investigations Manage the QMS to assure USSTC workforce are compliant and meeting requirements Business Unit Leader-Contamination Control & Sanitation 2013 to 2015 Key Responsibilities: Managing resources and staffing levels within the business unit to meet production, compliance, and project objectives and goals Provide daily Batch Acceptance Reports to production areas Assure that all quality testing and cleaning frequencies meet requirements Maintain Pest Control program Maintain Master Cleaning Schedule Provide direction to staff for audit preparation Maintain and verify proper storage and labeling of all chemicals Review and Revise WI (Work Instruction) and QMS forms as required Assure that staff receive all required Safety, Quality, FDA, ISO, QMS and WI training.
Business Unit Leader Jan 2009 to Jan 2013
  • Managing resources and staffing levels within the business unit to meet production, compliance, and project objectives and goals Determining and providing for team and individual development needs to support the transition to self-managed Natural Work Teams and developing and sustaining problem solving, continuous improvement and decision making skills Developing and monitoring key, actionable measures with team members to link business unit performance to factory/ manufacturing-wide objectives or strategy Coordinating production and planned activities of business unit with team members and support resources to meet established schedules and assure effective execution of work processes Developing and sharing relevant information to support and focus problem solving and process improvement efforts of Natural Work Teams in line with key measures, business values, goals, and strategic initiatives Submit daily Batch Acceptance, and Production Activity Report Maintain good housekeeping at all times, and be audit ready.
Shipping & Receiving Supervisor Jan 2004 to Jan 2009
  • Supervised and coordinated activities of employees.
  • Engaged in verifying and keeping records on incoming and outgoing shipments, and preparing items for shipment: Reviewing shipping notices, bills of lading, invoices, orders, and other records to determine shipping priorities, work assignments, and shipping methods required to meet shipping and receiving schedules.
  • Examined loading operations to ensure compliance with shipping specifications.
  • Assure that all products shipped are the correct ship dates Maintain FIFO system in the Cooler for all products to be shipped Support USSTC Subsidiaries, Security, Outside Vendors and Facility Trucker on all Inbound and Outbound Loads Confirm and receive all daily loads and file accordingly Reduce overtime and simplify the process.
  • Six Sigma Lean Program Provide staffing for the Offline Area to complete all International, Canadian and miscellaneous shipments Inspect material handling equipment for defects and notifies maintenance personnel for repair Assure that all product are approved by QA prior to shipment to avoid product recalls Assure that all outbound loads had Lojack tracking device Maintain and record Lojack tracking devices for returns Submit daily Batch Acceptance and Production Activity Report.
Business Management Certificate 2007 University Of Wisconsin Madison School Of Business Madison Chicago, WI. IL.
High School Diploma 1983
Six Sigma Lean/Yellow Belt Training 2008
AS/400, Business Management, continuous improvement, decision making, direction, Employee Relations, filing, focus, Forklift, Forms, Inspect, Instruction, ISO, JDE, LIMS, Managing, Excel, Microsoft Office, Office, Word, Natural, Performance Management, personnel, problem solving, processes, process improvement, producer, Quality, QA, Quality Assurance, receiving, Safety, SAP, Scanner, Shipping, Six Sigma, staffing, strategy, strategic, technical support, Trend 3.0
This resume is created in 7 minutes.
Professional Summary
Skilled Logistics well-versed in warehouse operations, shipping and logistics. Exceptional organizational skills and strong attention to detail.   Disciplined warehouse professional knowledgeable about material load capabilities, site analysis and general logistics.
  • Quality assurance
  • OSHA standards
  • Material handling
  • Hard working and self-motivated
  • Inventory management
  • Proficient in MS Office
  • Material inventory skill
  • Palletizer knowledge
  • Shipping and receiving
  • Team leader
Work History
04/2016 to Current
Shipping and Receiving Butcher Air Conditioning Broussard, LA
  • Loaded products onto trailers for delivery.
  • Received, stored and shipped goods and materials.
  • Stacked, rotated and transported all overstock to storage areas.
  • Reported all equipment failures and malfunctions to supervisor.
  • Cleaned and maintained the warehouse in compliance with OSHA safety standards.
  • Tracked time spent on assignments each day for productivity reporting.
  • Operated PC and RF-based computer systems with a high level of accuracy.
  • Recorded numbers of units handled and moved using daily production sheets and work tickets.

10/2014 to 09/2015
Process and Finishing Technician/ Driver Hunting Energy Lafayette, LA
  • Achieved a 100% on-time shipment rate.
  • Redirected shipments en route in response to customer requests.
  • Loaded and unloaded pieces into boxes for shipment.
  • Adhered to all requirements and regulations for interstate HAZMAT carriers.
  • Operated PC and RF-based computer systems with a high level of accuracy.
  • Monitor quality of finished product according to job specifications and quality standards.
  • Prepare cartons and pack finished product.Handle labels so as to prevent any damage or errors on finished labels.
  • Complete required paperwork (work orders, equipment logs, etc.). Prioritize work schedule as necessary to minimize production down time

01/2014 to 09/2014
Shipping and Receiving/ Driver Louisiana Plating and Coating Lafayette, LA
  • Processed, picked and delivered tickets by pulling and issuing parts.
  • Loaded and uploaded trailers with hazardous material parts with forklifts.
  • Enforced the on-time shipment of products to create exceptional customer experiences. 
  • Picked up incoming stock and delivered materials to designated locations.
  • Conducted monthly inventories of materials on the work floor.
  • Cleaned and maintained the warehouse in compliance with OSHA safety standards.
  • Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.

05/2013 to 05/2013
Shop hand, Temporary Position Shipping Etc. LLC Lafayette, LA
  • Promoted shop safety by working in a safe manner.
  • Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices.
  • Ensured timely response in picking and packing of reorders.
  • Read work orders to prepare for machine setup.
  • Forklift operator.
10/2010 to 11/2013
Shipping and Receiving Supervisor Oil Center Research Lafayette, LA
  • Supervised material flow, storage and global order fulfillment.
  • Directed warehouse shipping associates.
  • Built a motivated warehouse team of two well-trained staff.
  • Led warehouse improvement initiatives to advance operational efficiencies.
  • Cleaned and maintained the warehouse in compliance with OSHA safety standards.
  • Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
  • Label materials and hazardous products and used item numbers to properly stock warehouse.

High School Diploma:
North Side High School - Lafayette, LA
  • Forklift certification
  • Class D Chauffeurs License
  • Team leader certification
  • Fire Safety training
  • Haz-Mat training
  • Lockout training
This resume is created in 7 minutes.
Professional Summary
Dedicated Store Manager with more than 15 years in management. Well-versed in directing personnel, creating effective merchandizing projects and using sales strategies to boost store sales. Believes exceptional customer service is essential to retail success.
  • Production line management
  • Quality assurance training
  • Timely safety audits
  • Inventory management specialist
  • Quality inspection
  • Manufacturing management
  • Strong leadership abilities
  • Practices safety and sanitation standards
  • Meticulously detail-oriented
  • Exceptional customer service
  • Sales proficiency
  • Merchandizing expertise
  • Multi-tasking strength
  • Marketing understanding
  • Hard-working mindset
  • Personnel development
Work History
  • Assigned employees to specific duties to best meet the needs of the store.
  • Demonstrate the ability to plan and organize store operations through the use of delegation skills.
  • Demonstrate a level of empowerment to solve customer complaints and develop employees to do the same.
  • Demonstrate the ability to train, coach, mentor and develop Assistant Store Managers and Department Managers by quickly identifying skill gaps and development action plans.
  • Demonstrate the ability to work with computer based programs for the purpose of ordering, sign creation, scheduling, forecasting, budgeting, inventory and business analysis.
  • ​Reported to the district manager regarding all store and staff issues.
  • Scheduled and led weekly store meetings for all employees.
  • Conducted store inventories once per quarter.
  • Instructed staff on how to handle difficult and complicated sales.
  • Trained and managed several employees to ensure that significant improvements in their productivity.
  • Inventoried stock and reordered when inventory dropped to a specified level.
  • Interviewed job candidates and made staffing decisions.
  • Counted cash drawers and made bank deposits.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Reported to the district manager regarding all store and staff issues.
  • Trained and managed over 25 employees on unloading and transport techniques to maintain exceptional productivity and performance.
  • Answered all customer inquiries and complaints and enforced a clean and safe working environment.
  • Assigned employees to pick up incoming stock and deliver materials to designated locations.
  • Maintained accurate stock records and schedules.
  • Oversaw hiring and training of new employees each quarter.
  • Supervised material flow, storage and global order fulfillment.
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
  • Promoted from Perishable Clerk to Store Manager within three years.
  • Provide leadership that is consistent with Save-A-Lot management style.
  • Project a positive image to employees and customers and maintain an open door policy.
  • Interviewed job candidates and made staffing decisions.
  • Maintain control of SPEH, ordering and merchandizing to meet company and division goals.
  • Maintain store conditions to meet and exceed division standards.
  • Trained and developed new associates on POS system and key sales tactics.
  • Implemented a new ordering process and identified poor work habits to improve process effectiveness.
  • Oversee the production assembly line of 13 mobile homes daily.
  • Maintain quality control standard is up to inspection code maximum.
  • Inspect all mobile homes to assure the environment meets OSHA requirements are up to standard.
  • Planned, directed, coordinated and assigned manpower to meet aggressive production schedules.
  • Drove daily production activities with effective communication and leadership.
  • Managed product quality to guarantee compliance with quality policies, procedures and systems.
Manager Training Courses
This resume is created in 7 minutes.
Experienced logistics professional versed in all operational aspects of quality control, inventory control, and deliveries.  Experience with staff scheduling. Prioritize distribution requirements, planning and purchasing for the department. Deadline-driven and highly motivated. 
  • Oversee and coordinate daily operations of Shipping/Receiving Dept. 
  • Staff coordination and scheduling
  • Vast experience in Kitting Jobs
  • Proficient in M1 Software and computer literate with UPS Worldship and international shipping
  • Quality control
  • Certified fork lift driver
  • Works well independently
  • Flexible
  • Detail-oriented
  • Decisive
Shipping & Receiving Supervisor Jun 2004 to Aug 2017
Actron Engineering Largo, FL Oversaw daily operations of shipping and receiving department. Was responsible for but not limited to daily inventory control, all purchasing for department, daily work orders and delegation to staff.  Hands on also with daily pulling, packing and shipping of orders. 
Warehouse / Shipping Manager Feb 2001 to Nov 2003
Vitality Systems Oldsmar, FL
Oversaw and coordinated daily warehouse operations.  Responsible for the manufacturing, packaging and shipping of final customized products.  Monthly inventory control, weekly inventory reports.  Delagated daily work orders, projects and tasks for two employees.  Used UPS Worldwide, FedEx software, Pitney Bowes, fork lift operator.  
Warehouse Manager/Shipping Supervisor Dec 1999 to Sep 2000
Impact Advertising Dunedin, FL Daily shipping and mailing, including manifests and reports for Impact Advertising and their two subsidiaries.  Responsible for two employee's and training of any new staff in the department.   Occasional translator for sales reps.
Education and Training
High School Diploma, Business/English 1993 East Lake High School Tarpon Springs, FL, United States
Graphic Design St. Petersburg Junior College St. Petersburg, FL, United States
This resume is created in 7 minutes.
Result-oriented Customer Service Professional with diverse background in management and operations. Dedicated to providing excellent customer service by supporting operational and procedural improvements.
  • Team management
  • Focused on employee and customer satisfaction
  • Training and development
  • Conflict resolution techniques
  • Meticulous attention to detail
  • Skilled multi-tasker
Shipping And Receiving Supervisor 02/2013 to Current BEC Integrated Solutions Williamsville, NY
  • Provided a high level of leadership and product support 
  • Responsible for day to day incoming calls from customers and vendors to triage as needed
  • Cross-trained and provided back-up for other customer service representatives when needed
  • Addressed negative customer feedback immediately to ensure positive customer relations
  • Created training manuals targeted at resolving even the most difficult customer issues
  • Responsible for shipping and receiving of all equipment
  • Process orders daily as well as maintain filing system
  • Proficient with Quickbooks accounting system

Operations Manager 11/2011 to 02/2013 WNY Sports Catering Amherst, NY
  • Management, internal controls and full profit and loss responsibility
  • Responsible for managing multiple locations on a daily basis
  • Outgoing personality, familiar with cash and food handling procedures
  • Possesses strong communication and time management skills
  • Demonstrated integrity and honesty while interacting with guests and team members
  • Greeted guests and provided excellent customer service while maintaining outstanding service during high volume, fast paced operations
  • Built loyal clientele through friendly interactions and consistent appreciation
  • Cross trained and coordinated scheduling with team members to ensure seamless service
  • Handled currency and credit transactions quickly and accurately
General Manager 10/1997 to 11/2011 TGIF Fridays Restaurant


  • Responsible for total restaurant operations 
  • Adherence to sanitation and cleanliness standards set forth by the state of South Carolina and Corporate policies
  • Certified Training Store responsible for the development of new and existing managers, a proven net provider
  • Supervision of all departments and their appropriate areas
  • Updated procedures and standards on an on-going basis
Associate of Applied Science Erie Community College Amherst, NY, USA
Activities and Honors
  • Board Member, Stoneledge Condominiums, Treasurer
  • Volunteer, Roswell Park Cancer Institute
  • Recipient of Carlson Worldwide General Manager Performance Award - TGIFridays
  • Recipient of Outstanding Staff Member Award - Beechwood Residence
  • Achievements and Community Activities Chairman for Beechwood Friendship Fund
  • Three time recipient of Outstanding Store Manager Award McDonald's Restaurants
  • Certified member of National Restaurants Association
  • Named Outstanding Volunteer for Ronald Mcdonald House
  • Participant in Erie County SPCA Focus Group