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Professional Summary
Versatile Project Manager dedicated to boosting efficiency through exceptional communication and rigorous conflict resolution techniques. Desires opportunity to revamp processes and procedures in interest of decreasing overall project timelines. Skilled in establishing rapport with clients and remaining personable and professional under pressure.
Skills

Personal

  • Detailed knowledge of solar industry and process
  • Strategic project planning and management
  • Exceptional communication skills
  • Adaptable & Quick learner
  • Extremely Outgoing
  • Passionate & Self Motivated

Software

  • Salesforce - Customer Relations Management Software
  • DMXis by Enttec - Lighting Software
  • Mac OS - Very proficient with Mac Operating System
  • Microsoft Windows
  • Microsoft Office & Google Equivalent (Bundle)
Work History
Electrician, 12/2017 to Current
 Sparky Boys Electric – Lehi, UT
  • Installed, tested and modified circuit breakers, controls, fuses, lights and motors
  • Worked with various types of cableways, conduits and other electrical raceways
  • Demonstrated expertise in use of cable reels, stripping tools, voltage detectors, crimping tools and wire and cable cutters
Market Manager, 02/2017 to 12/2017
 Nuera Solar – Lehi, UT
  • Managed entire east coast market and team  through facilitating powerful communication, and fostering ability to resolve critical issues
  • Researched various installers/vendors and conducted business meetings to determine ideal candidates for partnership
  • In depth knowledge of Salesforce administration and governance
  • Consistently obtained and successfully maintained exclusively 5 star reviews from clients
  • Developed comprehensive training program for new employees and detailed scripts for each customer contact point
  • Managed accounting & billing invoices from installers, reconciled each payment down to the dollar
  • Drafted up and consistently revised elaborate best practice flow chart to maximize efficiency and speed of projects.
  • Directed all phases of residential solar projects, from contract signed to Permission to Operate.
  • Created variety of reports in Salesforce and utilized them to draw data and increase efficiency
  • Investigated and resolved customer inquiries and complaints in timely and empathetic manner
Solar Project Manager, 04/2016 to 02/2017
 Ion Solar LLC – Provo, UT
  • Obtained documents, clearances, certificates and approvals from local jurisdictions, municipalities, utility companies, and Homeowner's Associations
  • Monitored project timelines and flagged potential issues to be addressed
  • Fostered and maintained trusting client relationships by conducting weekly telephone calls providing project updates and answering questions
  • Prevented construction delays by efficiently following up with installers, municipalities, utility companies, etc
Sales Representative, 09/2015 to 03/2016
 Vision Solar LLC – Provo, UT
  • Analyzed roof conditions to determine solar system feasibility
  • Knocked doors 4-6 hours a day, 6 days a week, on my own volition and self motivation
  • Generated personal sales leads for Solar Systems.
  • Created and maintained strong relationships with personal customers.
This resume is created in 7 minutes.
Professional Summary

Personable customer service professional with experience resolving account and service concerns. Competent in promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Skills
  • Problem-solving skills
  • Shipment processing
  • General knowledge of computer software
  • Retail sales experience
  • Exceptional customer service
  • Dedicated team player
  • Data entry
  • 75 WPM typing speed
Work History
Flexible Fulfillment/General Merchandise 10/2018 to Current
Target – DENTON, Texas
  • Selected items from store, packed, secured, labeled and applied postage to materials to prepare items for shipment or pick up within designated time frames.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Stocked merchandise and created interior displays, clearly labeling items while arranging according to size or color to promote products in alignment with corporate sales objectives.
Inbound Call Center Representative 06/2018 to 09/2018
Snelling Staffing Services – DENTON, Texas
  • Maintained existing and new customer account data by initiating or updating account eligibility for services in the database.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Sales Associate 10/2016 to 06/2017
LOFT – Arlington, Texas
  • Welcomed customers, directing them to merchandise, suggesting accessories and complementary purchases, while alerting them to upcoming sales events and promotions.
  • Priced, stocked and replenished merchandise according to store merchandising layouts.
  • Took inventory of supplies, updated computer inventory listings, and prepared outgoing shipments.
  • Operated a cash register for cash, check and credit card transactions, accepted and processed returns, as well as completed all point of sales openings and closing procedures.
Education
In Progress, Bachelors: Kinesiology Expected in 01/2021 University of North Texas - Denton, TX
This resume is created in 7 minutes.
Professional Summary

High achieving, goal oriented sales professional with a consistent record of top performance in sales and account management.

Work History
Home Health Coordinator Brookdale Home Health - Columbus, OH 02/2019 - Current
  • External marketing of Home Health Services to referral sources.
  • Serve as a liaison between hospitals, physicians, and clinical team to ensure optimal patient care.
Medical Sales Representative GWR MEDICAL - Chadds Ford, PA 05/2015 - 10/2018
  • Regional launch of Topical Oxygen Therapy for wound healing to Physicians and Clinics.
  • Coordinate education, follow up and documentation of outcomes.
  • Collaborate with research team at OSU in ongoing clinical study for use on DFU's.
  • Performance at 150% to goal.
Sales Executive KCI/SYSTAGENIX - San Antonio, TX 09/2013 - 05/2015
  • Account management and growth attainment of advanced wound care dressings in Wound Care Centers, Physician offices, and Acute Care facilities.
  • New Product Launch of Epidermal Grafting Device to Wound Care Centers.
  • Territory ranked #1 in revenue out of 50 representatives.
  • Promoted to Field Sales Trainer based on recommendations by management, peers, performance and consistent goal achievement.
Direct Sales Representative ARJOHUNTLEIGH - Addison, IL 07/2012 - 09/2013
  • Sales of compression devices for DVT prevention, Doppler's for Vascular and Obstetric diagnostics and Lymphedema pumps.
  • Marketing, education, and implementation of product trials and conversions.
  • Converted 8 new accounts from competitive devices and upgraded 4 key accounts including Ohio State University Medical Center during first year.
  • Increased annual revenue by $320,000 in first quarter of 2013.
Account Executive KCI - San Antonio, TX 05/2006 - 07/2011
  • Created and executed strategic sales plan to market new product and influence usage habits of Negative Pressure Wound Care devices in the Acute Care setting.
  • Successfully defeated competition at 6 key accounts.
  • Implemented Inventory Management Program at 6 facilities to decrease processing time from 48 to 2 hours.
  •  Completed OR/Surgical sales and lab training at University of TX.
  • New Product Launch of AB Thera for open abdomen management.
  • Successfully pulled through at key accounts including Ohio Health.
  • Responsible for managing a 1.3 million dollar territory.
  • Grew key account by over 200% in a mature market.
Senior Sales Representative AIRCAST INC - Summit, NJ 04/1996 - 05/2006
  • Clinical sales of Orthopedic soft goods and sequential compression devices in a highly competitive market.
  • Ranked as one of top 3 representatives out of 48 nationally for territory sales growth for 3 consecutive years.
  • Two time national leader in cold and compression sales.
  • Grew sales of DVT devices from $0 to $800,000 in annual sales.
  • Grew territory from .5MM to 1.7MM.
Skills

Relationship Building-Proven ability to quickly cultivate relationships with difficult to access KDM's.

Account Management-Adept in developing and executing strategies that increase market share and sales; identify and capitalize on growth opportunities through analysis, product expertise and sound business decisions.

Leadership-Assumed district-wide leadership role as Regional Sales Trainer.

Professional Demeanor-Proactively approach account and business challenges, apply best practices, teamwork and resourcefulness to achieve positive results.
Education
Bachelor of Science: Business Administration SHIPPENSBURG UNIVERSITY - Shippensburg, PA 1990
 Business Administration
This resume is created in 7 minutes.
Professional Summary
  • Skilled in health and benefits administration as well as payroll processing. Current and former responsibilities include on floor supervisor experience, conducting training classes, and being a team mentor.
  • Payroll professional with experience processing transactions, identifying issues, performing detailed analysis and finding solutions.
  • Excellence in identifying root problems to ensure first call resolution for my customers.
  • Full suite health and welfare benefits coverage/processing familiarity and competencies.
Skills
  • Creative problem solver
  • Exceptional communication skills
  • Quick learner
  • Strong client relations
  • Conflict resolution
  • Meeting deadlines
  • MS Office proficient
  • Lotus Notes proficient
  • Sharepoint proficient
  • Training development aptitude
  • Multi-line phone talent
  • Payroll administration experience
  • Processing garnishments
  • Multitasking
  • Collaborative team member
  • Project management
  • Leadership experience
Employment History
Sales Associate Nov 2017 - Current
Spencer Gifts Pineville, North Carolina
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Promptly and empathetically handled guest concerns and complaints.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Greeted customers and provided excellent customer service.
  • Pleasantly and courteously interacted with customers.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
Customer Care Representative Aug 2017 - Current
Alight Solutions (Formerly Aon Hewitt) Charlotte, North Carolina
  • Acted professionally and patiently when addressing negative customer feedback.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Gathered and verified all required customer information for tracking purposes.
  • Mastery of customer service management systems and databases.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Accurately documented, researched and resolved customer service issues.
  • Oversaw call center employees to ensure customer satisfaction goals were consistently met.
Inside Sales Representative Jan 2017 - Jan 2017
Red Ventures Charlotte, North Carolina
  • Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
  • Set up new accounts, established customer credit, and set up payment methods.
  • Emphasized product features based on analysis of customers' needs.
  • Completed company leadership training program.
  • Answered customers' questions regarding products, prices and availability.
  • Maintained friendly and professional customer interactions at all times.
Senior Customer Service Representative Jan 2015 - Jan 2017
Aon Hewitt Charlotte, North Carolina
  • Acted professionally and patiently when addressing negative customer feedback.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Gathered and verified all required customer information for tracking purposes.
  • Mastery of customer service management systems and databases.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Accurately documented, researched and resolved customer service issues.
  • Provided incentive to increase productivity by offering employees awards for best customer service.
  • Oversaw call center employees to ensure customer satisfaction goals were consistently met.
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
  • Defused volatile customer situations calmly and courteously.
Education
High School Diploma 2015
South Point High School Belmont, NC
Associate of Science: Biology In Progress
Central Piedmont Community College - Central Campus Charlotte, NC

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