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Professional Summary
Versatile Project Manager dedicated to boosting efficiency through exceptional communication and rigorous conflict resolution techniques. Desires opportunity to revamp processes and procedures in interest of decreasing overall project timelines. Skilled in establishing rapport with clients and remaining personable and professional under pressure.


  • Detailed knowledge of solar industry and process
  • Strategic project planning and management
  • Exceptional communication skills
  • Adaptable & Quick learner
  • Extremely Outgoing
  • Passionate & Self Motivated


  • Salesforce - Customer Relations Management Software
  • DMXis by Enttec - Lighting Software
  • Mac OS - Very proficient with Mac Operating System
  • Microsoft Windows
  • Microsoft Office & Google Equivalent (Bundle)
Work History
Electrician, 12/2017 to Current
Sparky Boys Electric Lehi, UT
  • Installed, tested and modified circuit breakers, controls, fuses, lights and motors
  • Worked with various types of cableways, conduits and other electrical raceways
  • Demonstrated expertise in use of cable reels, stripping tools, voltage detectors, crimping tools and wire and cable cutters
Market Manager, 02/2017 to 12/2017
Nuera Solar Lehi, UT
  • Managed entire east coast market and team  through facilitating powerful communication, and fostering ability to resolve critical issues
  • Researched various installers/vendors and conducted business meetings to determine ideal candidates for partnership
  • In depth knowledge of Salesforce administration and governance
  • Consistently obtained and successfully maintained exclusively 5 star reviews from clients
  • Developed comprehensive training program for new employees and detailed scripts for each customer contact point
  • Managed accounting & billing invoices from installers, reconciled each payment down to the dollar
  • Drafted up and consistently revised elaborate best practice flow chart to maximize efficiency and speed of projects.
  • Directed all phases of residential solar projects, from contract signed to Permission to Operate.
  • Created variety of reports in Salesforce and utilized them to draw data and increase efficiency
  • Investigated and resolved customer inquiries and complaints in timely and empathetic manner
Solar Project Manager, 04/2016 to 02/2017
Ion Solar LLC Provo, UT
  • Obtained documents, clearances, certificates and approvals from local jurisdictions, municipalities, utility companies, and Homeowner's Associations
  • Monitored project timelines and flagged potential issues to be addressed
  • Fostered and maintained trusting client relationships by conducting weekly telephone calls providing project updates and answering questions
  • Prevented construction delays by efficiently following up with installers, municipalities, utility companies, etc
Sales Representative, 09/2015 to 03/2016
Vision Solar LLC Provo, UT
  • Analyzed roof conditions to determine solar system feasibility
  • Knocked doors 4-6 hours a day, 6 days a week, on my own volition and self motivation
  • Generated personal sales leads for Solar Systems.
  • Created and maintained strong relationships with personal customers.
This resume is created in 7 minutes.
Professional Summary

Personable customer service professional with experience resolving account and service concerns. Competent in promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

  • Problem-solving skills
  • Shipment processing
  • General knowledge of computer software
  • Retail sales experience
  • Exceptional customer service
  • Dedicated team player
  • Data entry
  • 75 WPM typing speed
Work History
Flexible Fulfillment/General Merchandise 10/2018 to Current
Target DENTON, Texas
  • Selected items from store, packed, secured, labeled and applied postage to materials to prepare items for shipment or pick up within designated time frames.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Stocked merchandise and created interior displays, clearly labeling items while arranging according to size or color to promote products in alignment with corporate sales objectives.
Inbound Call Center Representative 06/2018 to 09/2018
Snelling Staffing Services DENTON, Texas
  • Maintained existing and new customer account data by initiating or updating account eligibility for services in the database.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Sales Associate 10/2016 to 06/2017
LOFT Arlington, Texas
  • Welcomed customers, directing them to merchandise, suggesting accessories and complementary purchases, while alerting them to upcoming sales events and promotions.
  • Priced, stocked and replenished merchandise according to store merchandising layouts.
  • Took inventory of supplies, updated computer inventory listings, and prepared outgoing shipments.
  • Operated a cash register for cash, check and credit card transactions, accepted and processed returns, as well as completed all point of sales openings and closing procedures.
In Progress, Bachelors: Kinesiology Expected in 01/2021 University of North Texas - Denton, TX
This resume is created in 7 minutes.
Professional Summary

High achieving, goal oriented sales professional with a consistent record of top performance in sales and account management.

Work History
Home Health Coordinator Brookdale Home Health - Columbus, OH 02/2019 - Current
  • External marketing of Home Health Services to referral sources.
  • Serve as a liaison between hospitals, physicians, and clinical team to ensure optimal patient care.
Medical Sales Representative GWR MEDICAL - Chadds Ford, PA 05/2015 - 10/2018
  • Regional launch of Topical Oxygen Therapy for wound healing to Physicians and Clinics.
  • Coordinate education, follow up and documentation of outcomes.
  • Collaborate with research team at OSU in ongoing clinical study for use on DFU's.
  • Performance at 150% to goal.
Sales Executive KCI/SYSTAGENIX - San Antonio, TX 09/2013 - 05/2015
  • Account management and growth attainment of advanced wound care dressings in Wound Care Centers, Physician offices, and Acute Care facilities.
  • New Product Launch of Epidermal Grafting Device to Wound Care Centers.
  • Territory ranked #1 in revenue out of 50 representatives.
  • Promoted to Field Sales Trainer based on recommendations by management, peers, performance and consistent goal achievement.
Direct Sales Representative ARJOHUNTLEIGH - Addison, IL 07/2012 - 09/2013
  • Sales of compression devices for DVT prevention, Doppler's for Vascular and Obstetric diagnostics and Lymphedema pumps.
  • Marketing, education, and implementation of product trials and conversions.
  • Converted 8 new accounts from competitive devices and upgraded 4 key accounts including Ohio State University Medical Center during first year.
  • Increased annual revenue by $320,000 in first quarter of 2013.
Account Executive KCI - San Antonio, TX 05/2006 - 07/2011
  • Created and executed strategic sales plan to market new product and influence usage habits of Negative Pressure Wound Care devices in the Acute Care setting.
  • Successfully defeated competition at 6 key accounts.
  • Implemented Inventory Management Program at 6 facilities to decrease processing time from 48 to 2 hours.
  •  Completed OR/Surgical sales and lab training at University of TX.
  • New Product Launch of AB Thera for open abdomen management.
  • Successfully pulled through at key accounts including Ohio Health.
  • Responsible for managing a 1.3 million dollar territory.
  • Grew key account by over 200% in a mature market.
Senior Sales Representative AIRCAST INC - Summit, NJ 04/1996 - 05/2006
  • Clinical sales of Orthopedic soft goods and sequential compression devices in a highly competitive market.
  • Ranked as one of top 3 representatives out of 48 nationally for territory sales growth for 3 consecutive years.
  • Two time national leader in cold and compression sales.
  • Grew sales of DVT devices from $0 to $800,000 in annual sales.
  • Grew territory from .5MM to 1.7MM.

Relationship Building-Proven ability to quickly cultivate relationships with difficult to access KDM's.

Account Management-Adept in developing and executing strategies that increase market share and sales; identify and capitalize on growth opportunities through analysis, product expertise and sound business decisions.

Leadership-Assumed district-wide leadership role as Regional Sales Trainer.

Professional Demeanor-Proactively approach account and business challenges, apply best practices, teamwork and resourcefulness to achieve positive results.

Bachelor of Science: Business Administration SHIPPENSBURG UNIVERSITY - Shippensburg, PA 1990
Business Administration
This resume is created in 7 minutes.
Professional Summary
  • Skilled in health and benefits administration as well as payroll processing. Current and former responsibilities include on floor supervisor experience, conducting training classes, and being a team mentor.
  • Payroll professional with experience processing transactions, identifying issues, performing detailed analysis and finding solutions.
  • Excellence in identifying root problems to ensure first call resolution for my customers.
  • Full suite health and welfare benefits coverage/processing familiarity and competencies.
  • Creative problem solver
  • Exceptional communication skills
  • Quick learner
  • Strong client relations
  • Conflict resolution
  • Meeting deadlines
  • MS Office proficient
  • Lotus Notes proficient
  • Sharepoint proficient

  • Training development aptitude
  • Multi-line phone talent
  • Payroll administration experience
  • Processing garnishments
  • Multitasking
  • Collaborative team member
  • Project management
  • Leadership experience
Employment History
Sales Associate Nov 2017 - Current
Spencer Gifts Pineville, North Carolina
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Promptly and empathetically handled guest concerns and complaints.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Greeted customers and provided excellent customer service.
  • Pleasantly and courteously interacted with customers.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
Customer Care Representative Aug 2017 - Current
Alight Solutions (Formerly Aon Hewitt) Charlotte, North Carolina
  • Acted professionally and patiently when addressing negative customer feedback.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Gathered and verified all required customer information for tracking purposes.
  • Mastery of customer service management systems and databases.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Accurately documented, researched and resolved customer service issues.
  • Oversaw call center employees to ensure customer satisfaction goals were consistently met.
Inside Sales Representative Jan 2017 - Jan 2017
Red Ventures Charlotte, North Carolina
  • Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
  • Set up new accounts, established customer credit, and set up payment methods.
  • Emphasized product features based on analysis of customers' needs.
  • Completed company leadership training program.
  • Answered customers' questions regarding products, prices and availability.
  • Maintained friendly and professional customer interactions at all times.
Senior Customer Service Representative Jan 2015 - Jan 2017
Aon Hewitt Charlotte, North Carolina
  • Acted professionally and patiently when addressing negative customer feedback.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Gathered and verified all required customer information for tracking purposes.
  • Mastery of customer service management systems and databases.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Accurately documented, researched and resolved customer service issues.
  • Provided incentive to increase productivity by offering employees awards for best customer service.
  • Oversaw call center employees to ensure customer satisfaction goals were consistently met.
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
  • Defused volatile customer situations calmly and courteously.
High School Diploma 2015
South Point High School Belmont, NC
Associate of Science: Biology In Progress
Central Piedmont Community College - Central Campus Charlotte, NC
This resume is created in 7 minutes.
Hardworking fleet and operations manager offering ten years experience in driver and route management. Experienced in warehouse shipping and receiving,  including forklift operation, merchandise loading and maintaining on-time deliveries.
  • Pallet jack and hand truck operation
  • Punctual and reliable
  • Responsible driver
  • Time management skills
  • Account Management
  • Billing
  • Catalog Management
  • Customer service
  • Human resources
  • Inspection
  • Inventory/ inventory levels
  • Logistics
  • Skilled forklift operator
  • Responsible driver
  • Defensive driver training
  • Dependable and reliable
  • Trip planning
  • Cargo handling
  • Market management
  • Marketing
  • Materials Management
  • Payroll
  • Pick Selling
  • Sales
  • Sales upgrading
Work Experience
08/2011 to Current
Route Manager G&K Services/Cintas Little Rock, AR
  • Drive RSR in accurate deliveries and growth of routes -Grow revenue by selling products from catalog and upgrading rentals (team growth to date up 15%) -Obtian Renewals (current exposure 9.6%) goal is >20% -Manage accounts-billing, service issues, problem RSRs, -Build & Maintain Relationships to better serve accounts -Zero DOT infractions, Zero accidents (Truck & Employee) -Daily fleet inspection for DOT Compliance.
09/2009 to 02/2012
Insurance Broker/Agent Insphere Insurance Solutions Little Rock, AR
  • Marketing -Account Management and customer service -Training and development of new agents.
09/2005 to 08/2009
Executive Team Lead Team Lead Target Little Rock, AR
  • Daily Leader On Duty roles - Managing Execution by driving in-stocks, guest service, and fast fun and friendly team - Built a Logistics team that has increased in hourly productivity dollars from $124 to $148 -Reduced DSD inventory loss by 12.7% in 2008 and another 8.4% in 2009 - Controlling payroll and other controllable expenses.
  • Inventory Manager for 2008 - Development and training of talented People Senior -Hardlines.
02/2002 to 09/2005
Department Manager Wal-Mart Little Rock, AR
  • Managing in-stocks by ordering to shelf capacity and controlling inventory levels
  • Maximizing Relationships with Vendors to drive in-stocks.
  • Seasonal Ordering-knowing my market and ordering to fit the needs of the customer
  • Development and training of talented People.
Route Sales Representative G&K Services Jonesboro, AR
  • Deliver Clean Product daily and pick up dirty -Grow route revenue by selling products from catalog and upgrading rentals -Manage accounts -Build & Maintain Relationships to better serve accounts.
  • Daily Leader On Duty roles - Managing Execution by driving in-stocks, guest service, and fast fun and friendly team - Increased sales by 10% over previous calendar year by driving a full and zoned salesfloor - Controlling payroll and other controllable expenses.
  • Inventory Manager for 2007 - Development and training of talented People.
Team Lead Target Little Rock, AR
  • Flow Daily Leader On Duty roles - Managing Execution by driving in-stocks, truck unload, accurate shelf - Increased productivity by volume per hour.
  • Reduced the amount of damage loss, by ensuring proper rotation - Development and training of talented People Dept.
  • Manager-Dry Grocery.
Education and Training
Newport High School
Completed 72 hours of course work at University of Central Arkansas
Two seasons on the UCA Bears football team
Career Highlights
Took the Logistics process at Target from 210 hours a truck to 120 hours a truck (Company average was 145 hours a truck)
Qualified for annual trip to Insphere Awards
Received 6 internal promotions 
This resume is created in 7 minutes.
Professional Summary
 Top producing sales professional and expert in the sales  industry. Dynamic communicator who consistently exceeds goals and company expectations.

  • Team liaison
  • Self-motivated
  • Powerful negotiator
  • Customer focused
  • Customer Contact
  • Strong verbal communication
  • Extremely organized
  •  Fast learner
  • Very loyal and dependable
  • Sales
  • Work History
    Route Sales Representative, 02/2010
    Frito- Lay Sales Inc Lorton , Virginia

    • Sold over 15% above plan in the period 6 of 2016.
    • Currently I have grown my route by 5% above last year.
    • Very successful at demonstrating new product to customers who are mainly major supper-markets.
    • Implemented marketing strategies which resulted in 5% growth of sales .
    Sales Associate, 04/2007 to 02/2010
    Wal-Mart and Associate Inc. USA Alexandria , Virginia
    • Demonstrated an excellent customer service, and ability to communicate effectively with other team members.
    • Very successful at explaining product functions and efficacies to potential customers.
    • Worked directly with customers to achieve high sales
    • Implemented marketing strategies which resulted in  growth of customer base.
    Teacher, 10/2004 to 09/2006
    St. Martin DePorres International School. Dansoman, Accra Ghana Accra , Ghana
    • Taught Social Studies to the class of 2006 Junior High School students 
    • Implemented teaching  strategies which resulted  89% of the students scoring  grade 1 in the 2006 West Africa Examination Board Exams. 
    • Developed new process for student evaluation which resulted in marked performance improvements in students overall test scores 
    Assistant Head Master, 09/2003 to 08/2006
    Rect Academy International School Accra , Ghana
    • I initiated the weaker student help class  where the weak students were identified and given extra attention in class, or put in separate class and given much attention and close Montessori form of teaching which resulted  great improvement in the performance of most this perceived weak students.
    • Developed new process for student- teacher  evaluation which resulted in marked performance improvements  both in students and teachers. .
    • Created boardroom and classroom multimedia presentations including video and text- sync'd depositions for enhanced understanding.
    MBA: Accounting , 2009
    Colorado Technical University. Co. - Colorado Springs, Co.
    Doctoral in Christian Education, Andersonville Theological Seminary, USA. Student Masters in Business Administration Accounting option Philosophy 3.25 Legon Ghana,
    Bachelor of Arts: Philosophy with Economics , 1999
    University Of Ghana - Accra, Greater Accra Region, Ghana
    This resume is created in 7 minutes.
    I am a welled rounded individual, with excellent customer service skills, and I am very self motivated.  I believe my experience in route sales and in the hospital setting would make me a very good candidate for this position.
    • Client-focused
    • Quick learner
    • Operations management
    • Excel in Customer service]
    03/2008 to 01/2018
    Owner/Operator Clear Water Pool Service Pine Bluff, AR I am the owner of Clear Water Pool Service, in that capacity I handled routine weekly maintenance, repairs to customers pools and mechanical systems .
    06/2007 to 06/2008
    Sales Representative Sara Lee Pine Bluff, AR Managed quality communication, customer support and product representation for each client.
    03/2004 to 05/2007
    Route Sales Driver Automatic Vending of Arkansas Pine Bluff, AR Acted as customer liaison between sales management and personal accounts.
    Planned and organized routes within territory to maximize efficiency and time in the field.
    Maintained friendly and professional customer interactions.
    02/1989 to 03/2004
    Pharmacy Technician ,Surgery Technician Jefferson Regional Medical Center Pine Bluff, AR
    Activities and Honors

    This resume is created in 7 minutes.
    Professional Summary
    Management Sales/Customer Service: To obtain Sales Manager Position where my skills and experience can be effectively utilized for increased profitability and product sales volume by developing a dynamic team.

    Motivated, personable business professional wit
    * Sales Team orientation
    * Territory Management
    * New Account  Development             
    * Ability to work long  hours
    * Ability to multitask
    * Closing Strategies

    * Proficient in cash management

    * Training development aptitude

    * Strong client relations
    * Excellent team-building skills

    Flexible and versatile

    * poised and competent with demonstrated ability to easily transcend cultural differences.

    * Thrive in deadline-driven environments

    * Excellent team-building skills.

    * Passionate and enthusiastic about customers satisfaction.

    *Proven ability to lead sales teams to maximize revenue.

    * Top-ranked sales in company

    Work History
    01/2015 to 01/2018
    Sales Representative Mondelez Global LLC Deerfield, IL


    • Scheduled weekly inventory pickups and deliveries.
    • Assisted customers with food selection, inquiries and order  requests.
    • Developed reputation as an efficient service provider with high levels of accuracy.
    • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
    • Helped drive sales goals and achieve monthly quotas.
    • Built long-term customer relationships and advised customers on purchases and promotions.
    • Dedicated to continuously improving sales abilities and product knowledge.
    • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
    09/2014 to 01/2015
    Route Sales S&D Coffee And Tea Asheville, NC


    • Successfully acquired an average of 3 new customers per month, generating a 12% growth in revenue.
    • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
    • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
    • Assisted customers with food selection, inquiries and order customization requests.
    • Served as the main liaison between customers, management and sales team.
    • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
    • Greeted customers entering the store to ascertain what each customer wanted or needed.
    07/2013 to 09/2014
    Route Sales Prairie Farms Dairy Asheville, NC

    • Researched and customized service proposals for clients.
    • Documented all customer inquiries and comments thoroughly and quickly.
    • Processed cash and credit payments rapidly and accurately.
    • Responded to all customer inquiries thoroughly and professionally.
    • Coordinated between billing department and customers to resolve problems.
    08/2010 to 07/2013
    Route Sales Representative Matador Distributing LLC Black Mountain, NC


    • Built strong client relationships and provided high value-adding services, resulting in a 10% company market share increase.
    • Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
    • Consistently hit and exceeded sales goals by 10%.
    • Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with a 85% success rate.
    08/2004 to 01/2010
    Route Sales Driver Pepsi-Cola Co Mills River, NC


    • Wrote sales contracts for orders obtained and submitted orders for processing.
    • Selected the correct products based on customer needs, product specifications and applicable regulations.
    • Attended monthly sales meetings and quarterly sales trainings.
    • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
    • Negotiated prices, terms of sales and service agreements.
    General courses Walters State Community College - Morristown, TN
    General studies East Tennessee State University - Johnson City, TN
    High School Diploma:
    Asheville High School - Asheville, NC
    Volunteer Experience
    Visit and work with special needs adults. Also have held multiple benefits  and raised money for childhood cancer as well as families in need.
    *Received Salesman of the year three times
    *Sales awards earned from multiple companies
    *3rd East Region in sales over objective for 201
    *1st in Nation for sales over objective for the months of June and July 2016