Rural Carrier resume examples

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Skillful Rural Carrier resume

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Tamecia Eason
Professional Summary

Customer Service Representative/ Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

  • Creative problem solver
  • Quick learner
  • Credit card processing
  • Multi-line phone talent
  • Local/state health laws knowledge
  • MS Windows proficient

 Calm Under Pressure

 Knowledge Retention



Work History
Rural Carrier Associate, 05/2015 to 12/2015
United States Postal Service Aulander, North Carolina
An RCA is responsible for sorting, receiving and loading the mail in his vehicle for distribution on an established route. The RCA picks up mail from homes, sells postal supplies and maintains security for the mail in his possession. At the end of the day, the RCA returns collected mail, paperwork and any money received to the post office.
Customer Service Representative, 07/2014 to 01/2015
Convergy's Greenville, North Carolina
  • Answered an average of 80 calls per day by addressing customer inquiries, solving problems and providing new product information. 
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Sales Representative, 06/2012 to 03/2013
Centurylink Tarboro, North Carolina
answer calls and respond to emails, handle customer inquiries both telephonically and by email, research required information using available resources, manage and resolve customer complaints, provide customers with product and service information, enter new customer information into system, update existing customer information process orders, forms and applications, identify and escalate priority issues, route calls to appropriate resource, follow up customer calls where necessary, document all call information according to standard operating procedures, complete call logs, produce call reports
Food Service Officer/Manager, 12/2005 to 06/2007
Gates Correctional Center Greenville, North Carolina
 A manager in charge of food service operation at a State Correctional Institution or Facility which serves on a daily basis between 1-4000 meals to inmates and staff; plans, organizes, and directs a complete food service operation which includes a large-scale food preparation and food serving area; administrative responsibility for menu modification, purchasing perishable food items, personnel, finance, nutrition, food preparation, food service, and sanitation; directs food service supervisors, instructors, and inmate help; develops and implements cross training programs to food service employees; reviews on-the-job vocational training provided to the inmate help; maintains satisfactory working conditions; conforms with established sanitation and safety standards; enforces security and custody regulations.
Food Service Specialist/ Supply Specialist, 10/1994 to 12/2002
Army National Guard Greenville, North Carolina

The food service specialist is primarily responsible for the preparation and service of food in field or garrison food service operations. Bake, fry, braise, boil, simmer, steam and sauté as prescribed by Army recipes. Operate, maintain and clean field kitchen equipment. Perform preventive maintenance on garrison and field kitchen equipment.

The unit supply specialist is primarily responsible for supervising or performing tasks involving the general upkeep and maintenance of all Army supplies and equipment. Receive, inspect, inventory, load/unload, store, issue and deliver supplies and equipment. Maintain automated supply system for accounting of organizational and installation supplies and equipment. Issue and receive small arms. Secure and control weapons and ammunition in security areas. Schedule and perform preventive and organizational maintenance on weapons. Operate unit-level computers.

Still Pursing: Psychology Capella University - Minnesota
  • Coursework includes: Speech and Communication, Sociology and Psychology
  • Completed 80 Credit hours

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Job-winning Rural Carrier resume

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Nadine Calderon-Dixon

Customer service professional with 15 years experience in team sales environment. Established reputation for reliability, efficiency and problem solving. Enjoys working as part of a team to achieve sales goals. Skilled in prioritizing and completing tasks in a timely manner. Customer focused with diverse industry experience including customer service, sales, logistics and supply chain.

  • Customer service-oriented
  • Strong work ethic
  • Staff training and development
  • Data entry
  • Detail-oriented
  • Outstanding interpersonal skills
  • Excellent communication skills
  • Sales experience
  • Carrier negotiations
  • Fluent in German
Work History
  • Served as a mentor to the carrier team members to improve performance, negotiation tactics as well as customer service.
  • Motivates and coaches carrier team to achieve department and company goals as well as promoting a positive work environment.
  • Responsible for carrier prospecting, management, negotiations and relations leading to strong long-term strategic partnership.
  • Provided updates on critical shipments to point of contact and customers.
  • Monitored the market and negotiated rates based on trends.
  • Negotiated and arranged transport of goods with outside carrier.
  • Responsible for the training of new employees.
  • Helped facilitate the startup of USA Truck Logistics in Puyallup, WA.
  • Developed, built and strengthened carrier network through existing and new carrier relationships.
  • Prepared timely rate estimates for customers and account managers on new and existing lanes.
  • Issued timely and accurate responses to both internal and external inquiries.
  • Developed and supported operations for expanded revenue opportunities via the expansion of committed carrier base.
  • Responsible for the movement of freight within the PNW as well as the negotiation of rates to ensure margin requirements are met.
  • Developed and managed a network of outside carriers to move freight in the most profitable manner.
  • Responsible for dispatching same day as well as future pick-ups to carriers.
  • Monitored freight in transit and trouble shoot problems to ensure on time delivery.
  • Redirected shipments en route in response to customer requests.
  • Communicated with customers regarding any overages/shortages and shipping/receiving delays that may arise.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Established long-term customer relationships through prompt and courteous service.
  • Cross-trained and backed up other account managers.
  • Trained new associates in day to day operations and carrier management.
  • Conducted interviews and participated in evaluations of prospective new hires.
  • Monitored Carriers compliance to determine if Interstate Distributor Company's qualifications are met.
  • Coordinated with Carriers to ensure terms of Contracts are fulfilled.
  • Managed all new carrier set ups.
  • Managed and responded to all correspondence and inquiries carriers, factoring companies and internal billing department.
  • Communicated with customers to identify and resolve outstanding payments.
  • Performed weekly status updates on past due accounts.
  • Researched and resolved accounts payable discrepancies.
  • Reconciled supplier invoices as well as processing payments.
  • Responsible for managing product requests made by international clients from Japan, Taiwan, Thailand, Philippines, Korea and Iceland.
  • Order processing to include, acknowledge and entry of order, shipment scheduling, purchasing products from Vendors and/or Supervalu distribution center and logistical scheduling
  • Monitored orders closely and troubleshoot problems to ensure customers receive timely delivery of product.
  • Coordinated all Logistical aspects such as third party warehousing, trucking and Vessel scheduling.
  • In direct contact with fortune 500 companies, such as Hershey's, Proctor and Gamble and Unilever.
  • Communicated with warehouses, and customers regarding outgoing orders.
  • Prioritized order security, accuracy and on-time pickup and delivery.
  • Updated the database with changes in carrier status.
  • E-mailed suppliers, carriers and customers with shipping updates.
  • Controlled daily cash flow with minimum variance of +/- $2.00 bybeing responsible with cash exchanges resulting in increased revenue
  • Worked with management in creating drink specials to be sold tothe public.
  • Conducted monthlyinventory of Liquor, Beer and Wine.
  • Trained and developed new servers and bartenders.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Routinely supported managementby supervising a 20 personteam of servers and cooks
  • Created drink contests for coworkers to boost morale andincrease sales.
  • Guided guests through menus while demonstrating thoroughknowledge of the food, beverages and ingredients.
  • Identified and resolved problem situations skillfully.
  • Provided an elevated customer experience to generate a loyal clientèle.
Bachelor of Science: Business, March 2013
University of Phoenix - Tacoma, WA
Associate of Arts: General Studies, September 1997
University of Maryland - Mannheim Germany

Delta Mu Delta inductee- International Business Honor Society

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Experienced Rural Carrier resume

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Tiffani Tummons
Professional Summary
I am looking for employment with a company that values integrity, loyalty and dependability.
  • Microsoft Suite, Research, Email, Internet & Photoshop; 68 WPM
  • Skilled in data entry, 10 key, fax, copier, filing, customer service & multi-line phones & computer proficient
  • Highly dependable, excellent attention to detail, problem solver, loyal and positive attitude 
Work History
Rca Rural Carrier Associate, 11/2016 to Current
United States Postal Service Niceville, FL
  • Case, sort, load and deliver the mail.
PSE Mail Clerk, 11/2014 to 12/2014
United States Postal Service Springfield, Missouri
  • I was trained to process the mail at the main plant in Springfield.
  • The job was temporary holiday help.
Data Entry Operator, 11/2011 to 12/2011
Bass Pro Shops Springfield, Missouri
  • I catalogued an animal collection, used photoshop for their customer catalog and entered figures into excel spreadsheet.
Health Claims Supervisor, 04/1997 to 01/2006
Cco Inc Springfield, MO
  • Data entry, processed health claims, provider relations, phones, fax, email, research, copier, daily time sensitive work, dealt with insurance companies, customer service, filing
Bachelors of Science: Risk Management & Insurance, May 2009
Missouri State University - Springfield
Risk Management & Insurance
Medical Coding: May 2014
Ozarks Technical Community College - Springfield, Missouri