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This resume is created in 7 minutes.

I am a highly experienced technical writer focusing on technology and change management. My experience is in technical writing, training, and business process management. My speciality is capturing stakeholder requirements and accurately converting them to detailed clear documentation, procedures and work instructions. I have developed bid documentation, product installation manuals, software guides, work instructions, HTML content, marketing communications and many other physical and electronic outputs

I work in agile or waterfall project teams and produce high quality documentation about product, process or systems, often starting from a low base. I am competent in the MS Office Suite, Adobe products, various conversion packages and ARIS business mapping software
  • Excellent grammar, spelling, punctuation and composition
  • Strong oral and written skills
  • Ability to understand and communicate core concepts effectively
  • Proof reading, layout, editing and design skills
  • Design and development of technical documents
  • Experienced user of Sharepoint
  • Advanced use of Word, Powerpoint, Photoshop and Acrobat
  • Focused and results oriented
  • Developed telco product instruction manuals and updates for a strategic data product
  • Designed and delivered a turnkey training solution for product installation and support of a new telco product
  • Developed process documentation and work instructions for NBN installations
  • Developed commercial documentation to support NBN legal contracts and proposals
  • Provided business process maturity analysis reports for a number of government agencies in Victoria
  • Facilitated workshops, gathered data and identified and developed procedures for a major transportation agency in Victoria
  • Developed a change management framework for a major health agency in Victoria
  • Developed software updates for a Victorian software integrator
01/2013 to Current
Consultant Innovative Thinking (IT) Melbourne, Victoria
  • Develop and deliver change programs that introduce asset management lifecycle practices into government agencies
  • Develop and implement maturity analysis reports to identify needs
  • Analyse client's processes and procedures and design new work procedures
  • Liaise with engineers, subject matter experts, management and project managers to capture requirements
  • Develop layouts, proofread, gain approval
  • Publish content across a range of physical and digital media
08/2009 to 11/2012
Technical Manager Unico Melbourne, Victoria
  • Prepared presentations, training materials, proof read bids and coordinated content
  • Updated technical release notes, researched legal documents
  • Developed project documentation, edited software release notes, manuals and identified and documented services procedures
  • Liaised with technicians, consultants, developers, clients and management

03/2003 to 02/2009
Bid Manager Nokia Siemens Melbourne, Victoria
  • Coordinated complex bids, organising all inputs, developing the layout, writing, proofreading and development of the final document
  • Proofread technical documentation, created software manuals, edited updates and release notes.
  • Coordinated content with stakeholders across country boundaries and developed bid collaterals
  • Designed standard operating procedures for an outsourced service
  • Enabled faster reaction time to faults by providing accurate work instructions
06/1999 to 12/2003
Bid Manager Marconi Telecommunications (UK) Ltd London, United Kingdom
  • Prepared bid documentation, operational procedures, work instructions, Service Level Agreements
  • Prepared legal contracts, wrote T&Cs for SLAs
  • Communicated with support, engineering and project management teams
  • Proofread and edited software documentation and updates
  • Led the development of a bid that successfully won a national network implementation
  • Initiated a major documentation review that improved service delivery times by accurately documenting procedures
04/1997 to 04/1999
Pre Sales Analyst Compuware (UK) Ltd Slough, UK
06/1989 to 03/1997
Technical Marketing Analyst Rank Xerox (UK) Ltd Watford, Hertfordshire
06/1984 to 05/1989
Marketing Manager Wang (UK) Ltd London, UK
Humanities Keele University Stoke-on-Trent, Newcastle, UK

This resume is created in 7 minutes.

Highly motivated, results oriented professional seeking a position as a project coordinator. Self-starter with exceptional interpersonal and organizational abilities, and a history of managing multiple projects simultaneously while supporting daily office operations. Expertise in calender management, multi-line phone systems, meeting coordination, sales analysis, drafting proposals, and coordinating travel arrangements.

Summary of Skills
  • Database management and sales analysis
  • Microsoft Office proficiency
  • Customer service/Vendor relations
  • Business correspondence
  • Time management and communication skills
  • Sales and Marketing background
  • Expense reporting
  • Effective team player
Professional Experience
Sales Analyst 03/2012 to Current Spec 4 International Virginia Beach, VA
  • Provide executive level sales support to President, Vice Presidents and Senior Manager.
  • Create sales reports in Excel extracting raw data and from Military partner databases.
  • Assists VP of Sales in forecasting and drafting buyer proposals based on current sales, historical revenue and inventory levels.
  • Perform calendar management, organize expense reports, draft communications, and conduct various office functions.
Claims Administrator 09/2010 to 07/2011 Flexible Benefit Administrators Virginia Beach, VA
  • Responsible for inbound customer service phone calls, claims adjudication and e-mail correspondences.
  • Provided quality customer service and was able to work effectively in an individual and team based environment.
  • Ability to articulate IRS and IAS Regulations for smooth participant compliance.
Sales Representative 10/2008 to 08/2010 Empire LLC Denver, CO
  • Responsible for product promotion and market share growth by delivering consultative sales presentations, building effective relationships, and influencing buying behaviors with prospective clients.
  • Ranked as a top closer with an average written order percentage of 65% and performed in the top percentile for exceeding customer satisfaction.
Sales Associate/ Stylist 01/2005 to 07/2008 Showroom B Inc Virginia Beach, VA
  • Assisted clientèle in their selections of women's contemporary fashion, organized special in store events and designer trunk shows.
  • Attended trade shows, seminars and placed purchase orders of pre-season inventory.
Bachelor of Science: Occupational and Technical Studies Emphasis: Marketing 2009 Old Dominion University Norfolk, VA
International Marketing Program 2007 Auckland University of Technology Auckland, New Zealand

This resume is created in 7 minutes.
Core Qualifications
  • Proficient in Microsoft Office applications ( EX/PP/WD)
  • Problem Solver
  • Results Driven
  • Personable 
  • Energy / Passion
  • Collaborative partner
  • Account management
  • Market research proficiency
Relevant Achievements
Evolution Lighting Canada Inc June 2014 to Current Sales Account Manager
Mississauga, ON
  • Acting as the primary Evolution Lighting contact for corporate accounts
  • Effectively and efficiently grew sales and margin YoY by prioritizing projects,multi-tasking work flow and problem solving
  • Establish positive relationships with cross functional teams including sales , marketing and operations to help streamline processes and ensure results.
  • Collaborate with customers on joint business planning, brand management, in-store merchandising, retail sales execution and exit strategies.
  • Working closely with product development ( Asia/USA ) teams to ensure proposed product is on trend as well as price point per each customers requirements
  • Analyze weekly POS sales by sku to help strategically manage inventory flow by taking store location , seasonality, and capacity into consideration when adjusting forecasts.
  • Complete market analysis and trend reports through detailed market audits and data-mining and presenting to customers an overview of competitors trends.
  • Designed,created and executed marketing material (POP) by customer outline features and benefits of product assortments.
Evolution Lighting Canada April 2012 to June 2014 Sales Analyst
  • Work closely with the National Account Manager.
  • Developing product packaging and design with the development team in the Orient.
  • Upload and maintain sales forecasts in internal forecasting tool.
  • Plan pricing matrices according to landed costs to meet specified target margins.
  • Communicating regularly with buyer's assistants and replenishment managers.
  • Review stock levels and inventory position regularly, and provide purchase requirements and forecasts to replenishment departments to ensure  sufficient stock is available for a successful program launch.
  • Run weekly sales reports for key customers to review sales performance and monitor levels of inventory at store level.
  • Developing PowerPoint presentations for use as selling tools between Account Manager and Buyer which include accurate information on selling prices, item descriptions, shipping quantities and other information as requested by the account managers.
  • Vendor Data Portals: Retail Link / VIP / Bazaarvoice media , Vendor Gateway / Accelerated Analytics / FLEX PLM / Apprise Database
ACI BRANDS INC October 2011 to April 2012 Health and Safety Committee
  • Attend monthly review meetings to review the safety and concerns throughout the company.
  • Managing all codes to ensure they are up to date.
  • Discussing in future plans to better the workplace going forward.
ACI Brands Inc July 2010 to April 2012 Assistant Sales Coordinator
  • Responsible for assisting National Key sales manager.
  • Analyzed and reported on inventory position on a weekly basis Maintain item creation forms, product knowledge form as well as marketing material.
  • Created production timelines and provided deadlines, instructions and support to third-party warehouse staff Created purchase orders for product and sales materials based on stock requirements, as directed by the Sales team.
Acton Soccer Club Coaching May 2013
  • Assisted coaching soccer to ages 4-6
Purity Life Health Products September 2005 to December 2009 Marketing Assistant
  • Assisted Brand Managers with projects including store front display, trade show logistics, catalogues and media ads/research Collaboratively assisted brand managers with the development of product packaging from start - finish.
  • E.g Hebron lozenges foil bag design / Vivitas women's vitamin line " belly bottle".
  • Develop effective marketing materials, mail projects Assisted with trade show setup / logistics / and managed show floor Coordinate new product introductions/launches.
Evolution Lighting Canada Inc October 2012 Sales Analyst
Mississauga, ON
Hard work / Dedication Recognition Award 
Humber College 2009 Business Administration Marketing Lakeshore Business Administration Marketing
Conestoga College 2012 Project Management Kitchener Project Management
  • Retail Link 
  • Flex PLM
  • Accelerated Analytics 
  • Apprise Database
Additional Information
  • Able to communicate effectively *Willing and eager to learn, capable of learning quickly *Good liaison with co-workers, able to work in pairs or teams Extracurricular
ads, Basic, coaching, databases, database, dimensions, forecasting, forms, Gateway, ie, inventory, logistics, Managing, marketing materials, marketing material, materials, meetings, merchandising, Microsoft Excel, mail, PowerPoint presentations, multi-tasking, packaging and design, packaging, pivot tables, development of product, Developing product, research, Retail, safety, selling, Sales, sales manager, sales reports, sales support, shipping, spreadsheets, Vision