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Professional Summary

Ambitious Business professional determined to continually exceed expectations. Willing to take on added responsibilities to achieve desired results.  Self-motivated with customer service experience, seeking a challenging position with a motivated team.

  • Training programs development
  • Statistical reporting
  • Payroll administrator
  • Time management
  • MS Office proficiency
  • Workforce planning
  • Effective workflow management
  • Excellent communication skills
  • Database management
  • Excellent planner and coordinator
  • Advanced clerical knowledge
  • HRIS knowledge
Work History
HR Specialist, 04/2019 to Current
Chewy Inc. Goodyear, AZ
  • Evaluated timecards for accuracy on the regular and overtime hours.
  • Supported human resources staff with new hire orientations.
  • Explained employee compensation, benefits, and schedules.
  • Collaborated with department managers to assess needs.
  • Addressed and resolved general payroll-related inquires.
  • Improved project success rates with solid staff coaching, performance monitoring, quality assurance and effective problem resolution.
Inbound Queue Associate - Specialty Pharmacy, 12/2017 to 04/2019
Aetna Phoenix, AZ
  • Responded to customer requests via telephone and email and effectively answered questions and inquiries.
  • Answered average of 20 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information.
  • Worked directly with management, Managers, Supervisors, and Team Leads, for Pharmacy Precertification department to brainstorm, discuss strategy and mitigate workflow and Quality Assurance issues.
  • Fulfilled a mentorship role with Aetna's veterans and other veterans and/or family members of veterans, in transitioning into a new job field and/or being hired on by Aetna.
Dental Assistant, 01/2016 to 01/2017
Pineview Aesthetic & Family Dentistry Bellevue, WA
  • Maintained clear, organized dental records and reports.
  • Regularly attended dental society and treatment team meetings and in-service trainings to continuously learn about best practices.
  • Confirmed patient insurance benefits and checked claim statuses.
  • Maintain and acquire assets to build the practice/office.
  • Achieve budget and bonus goals.
Lead Dental Assistant, 01/2014 to 01/2016
Fremont Family Dentistry Fremont, WA
  • Maintain clinic's supplies, inventory, and introducing supply reps to Doctors.
  • Created treatment plans for patients, updated patients charts, and lab cases to be sent to out to the proper labs.
  • Maintain and acquire assets to build the practice/office.
  • Achieve budget and bonus goals for office and staff.
Maintenance Dispatcher, 01/2009 to 01/2012
Forest City Enterprises Poulsbo, WA
  • Provided high level and in depth technical support by resolving inquiries by phone, e-mail and web, in a manner and time frame consistent with department and team service levels and goals.
  • Worked collaboratively with clients, team members, implementation consultants, government contractors, and resources across the company to achieve desired results.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries.
Personnel Data Clerk, 01/2004 to 01/2009
United States Marine Corps Twentynine Palms, CA
  • Input data on incoming military personnel on base, which included insurance, pay rate, benefits, security clearances.
  • Helped design and create data software and programs for the military to implement for data entry for personnel records and reports.
  • Managed hundreds of accounts receivable accounts working directly with the Financial Management Office.
  • Prepared meeting minutes and edited subcontractor proposals, project punch-list, transmittals and memorandums for organizational support.
Bachelor Of Science In Business: Human Resources Management, 2019
Western Governors University Of Washington - Seattle, WA
MBA Western Governors University - Salt Lake City, UT

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Dedicated, Loyal and Responsible Customer Service oriented.  Motivated to maintain customer satisfaction and contribute to company success.

  • Bilingual SPANISH
  • Customer service skills
  • MS Office proficient
  • Client-focused
  • Excellent communication skills
  • Accurate money handling
Office Clerk 01/2018 to 01/2019 Proxy Services Corporation Ronkonkoma, NY
  • Converted record files given by shareholder companies, into a tabulation system and assigned a proxy sequence number; which then along side team members cards were created, addressed and mailed.
  • Tabulated and scanned thousands of returned  proxy cards, telephone,  and internet votes daily.
  • Created final tabulation reports and affidavits for end of meeting dates. 
  •  Updated and maintained detailed documents, kept office records organized for optimal team performance.
  • Assisted in various mailings such as searches and fulfillments.
  • Strictly adhered to confidentiality protocol regarding client information and documents.
Office Assistant 02/2017 to 06/2017 AATR Orlando Orlando, FL
  •  Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Created expense reports using Microsoft Excel spreadsheets.   
  • Ensured all customers were greeted and directed upon entry.
  • Answered and screened phone calls promptly, courteously, and professionally.
  • Prepared outgoing mail and received incoming packages, File and/or scanned paperwork to correct folders.
  • Maintained a clean and welcoming office area at all times.

Tutor 09/2015 to 02/2017 Learn it Right Educational Center Orlando, FL
  • Created daily lesson plans for multi-level adult ESL classes. 
  • Developed interesting course plans to meet academic, intellectual and social needs of students.
  • Instructed, prepared and guided Adults through focused and individualized tutoring, for their GED, TOEFL and High School Diploma examinations. 
  • Received high remarks for the creativity of classroom lesson plans and instructional techniques from students and faculty.

Store Manager 01/2013 to 07/2015 Carvel Huntington Station, NY
  • Delivered excellent customer service by greeting and assisting each customer.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.  
  • Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner.

Volunteer Representative 07/2011 to 01/2013 The Church Of Jesus Christ Of Latter-Day Saints Philadelphia, PA
  • Planned, supervised and executed all proselyting, welfare, and humanitarian activities within the designated geographical areas assigned.  
  •  Participated in group presentations, public speaking, lesson planning, taught English, all while maintaining  flexibility in demanding work environments.
  •   Trained both new and experienced missionaries as well as maintained records within designated zones.  
  •  Developed additional leadership and conflict resolutions skills while working with diverse group of people in an unfamiliar culture.
Education and Training
Bachelor of Science: General Studies 2020 Brigham Young University - Idaho Rexburg, ID, United States

3.2 GPA

Associate of Science: Psychology 2014 Suffolk County Community College Brentwood, NY, United States

3.5 GPA

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Professional Summary

Friendly Registered Nurse dedicated to compassionate, safe, and effective multitasking. Looking for emergency room position to expand knowledge, and patient care.

  • Tracheostomy care
  • Foley catheter insertion, removal, and care
  • Medication administration
  • Safe NG tube insertion, removal, and care
  • Patient & family focused care
  • Head to toe assessments
  • Motivated self-starter
  • HIPAA Regulations
  • Conflict resolution ability
  • Great at multitasking
  • Accurate pharmaceutical calculations
  • IV insertion, removal, care
  • Computer proficient
  • Patient and family advocacy
  • Professional bedside manner
  • Culturally-sensitive
  • Infection control measures
Work History
09/2018 to Current
Registered Nurse Neurology Mount Sinai Medical Center Miami Beach, FL
  • Partner with physicians, social workers, physical therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
  • Complete head-to -toe physical assessments and interpreted diagnostic tests, leveraging information to facilitate care planning, implementation and management.
  • Provide complete care to patients, including physical assessments, medication and IV administration and chronic disease management.
  • Provide direct patient care, stabilized patients and determined the next course of action.
  • Administered medications and treatment to patients and monitored response to treatments while working with healthcare teams to adjust care plans.
  • Managed all elements of care, such as patient evaluations, care plan development, treatment and medication administration and patient education.
  • Provided comprehensive care to 6+ patients daily, managing all aspects of care from admission through to discharge, including patient assessments, health education and discharge planning.
  • Instructed patients and family members on proper discharge care.
  • Reviewed and interpreted telemetry readings.
06/2018 to 09/2018
Registered Nurse Integrity Health Services Miami, FL
  • Cleaned wounds and checked vital signs, carefully recording all details in patient records.
  • Traveled to patients' homes on a daily basis to assess health conditions and provide a superior level of nursing care.
  • Helped residents with bathing, dressing, feeding, lifting and transferring.
  • Followed infection control procedures.
  • Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan.
  • Accurately documented all elements of nursing assessment, treatments, medications, and follow-up care.
  • Collected blood specimens and prepared them for lab testing.
  • Ensured safety and well-being of patients.
  • Monitored fluid intake and output levels.
06/2016 to 06/2018
Registered Pharmacy Technician CVS Pharmacy Miami, FL
  • Correctly completed pharmacy paperwork, including daily and weekly reports.
  • Sell correct medication to correct patient by confirming the name, and date of birth.
  • Call patients to assist in compliance with the medication regimen.
  • Assist clients with insurance complications.
  • Count correct medication, and quantity for each patient.
  • Ensure that prescriptions have all required information before typing.
  • Type prescriptions quickly and accurately while choosing a pickup time for the medication with the patient.
07/2013 to 06/2016
Front Service Clerk /Cashier/Seafood Clerk Publix Super Market at University Park Center Miami, FL
  • Provide premier customer service.
  • Cash handling, department organization, inventory, and price changes.
In Progress
Bachelor of Science: Nursing
Miami Dade College- Medical campus - Miami, FL
Associate of Science: Nursing
Miami Dade College - Medical Campus - Miami, FL
Licenses & Certifications

Registered Nurse (2018- Present)
Advanced Cardiac Life Support (2018-Present)
Basic Life Support (2016- Present)

Registered Pharmacy Technician (2016- 2018)

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Professional Summary

Professional and knowledgeable Receptionist versed in administrative support and customer service. Over 10  years' experience managing company reputation with customers. Highly efficient and accurate, with strong planning, problem solving and communication skills.

  • Exceptional communication skills
  • Creative problem solver
  • Quick learner
  • POS systems expert
  • Strong client relations
  • Training development aptitude
  • Multi-line phone talent
  • Accurate and detailed
Work History
Office Clerk 07/2018 to 02/2019
Department of Transitional Assistance Framingham, MA
  • Greeted clients entering the facility to ascertain what each client wanted or needed.
  • Assisted clients by answering questions, responding to inquiries and handling requests by phone.
  • Assisted clients with scanning/entering documentation into electronic database.
  • Opened and properly distributed incoming mail.
  • Managed electronic records database and handled all file requests.
  • Maintained supply of flyers, brochures, and other informational resources. 
Certified Nursing Assistant 01/2017 to 12/2017
St. Patrick's Manor Framingham, MA
  • Supported patients' daily living needs, including feeding and bathing.
  • Changed sterile dressings.
  • Assisted with patient transfer and ambulation, and transported patients to other areas of the hospital in wheelchairs and gurneys.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Maintained sanitary residents' and program rooms.
  • Turned and positioned patients to maintain comfort and minimize problems.
Personal Care Assistant 05/2009 to 07/2015
Cerebral Palsy of Massachusetts Framingham, MA
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Maintained sanitary residents' and program rooms.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
GED 2017 Joan Brack Adult Learning Center - Framingham, MA