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Professional Summary
Well-versed professional who is technically-savvy with strong leadership skills and excellent work ethic. I can assure you that my skills and great intangibles will be an asset to your company.
  • Organizational Management
  • LOGISTICS: GCSS-A & Unit Supply, Material Maintenance Management
  • Biometrics
  • SOFTWARE: Microsoft Office (Word, Excel, Power Point)
  • OPERATING SYSTEMS: Windows Server, Windows 10/8/7/XP, Servers, PCs, Routers
Work History
Senior Maintenance And Material Manager General Dynamics Information Technology - Camp Arifjan, Kuwait 12/2018 - Current
  • Currently serving as the Senior Maintenance and Material Manager at Camp Arifjan where I assist units in creating rolls in GCSS-Army, adding and modifying DODAACs, and properly clearing theater.
    I provide technical GCSS-Army support for incoming an outgoing units.
  • I use management tools such as GCSS-Army and AESIP to create and maintain a list of DODAACs that need to be flagged and/or deleted at the CTASC for internal and external customers. My team maintains a daily comprehensive database for all DODAACs utilized in theater.
DODAAC Manager Coordinator General Dynamics Information Technology - Camp Arifjan, Kuwait 03/2018 - 12/2018
  • Currently serving as the DODAAC lead coordinator at Camp Arifjan where I make requested changes to all TAC addresses for units in theater. 
  • Use management tools such as GCSS-Army to create and maintain a list of DODAACs that need to be flagged and/or deleted at the CTASC for internal and external customers. Maintain a daily comprehensive database for all DODAACs utilized in theater.
  • Assist units in creating rolls in GCSS-Army, adding and modifying DODAACs, and properly clearing theater.
  • Provide technical GCSS-Army support for incoming an outgoing units.
Biometrics and Installation Access Specialist TRIPLE CANOPY - Kuwait 01/2016 - 02/2018
  • Operated electronic fingerprint scanner equipment to acquire and manage digital images of facial photographs, iris scans, and submitting biometric data for processing.
  • Administered data transfers to ensure the accuracy and integrity of collected data; evaluated and formatted data according to operational directives.
  • Managed a secured database used to develop dossier profiles of host country nationals and foreign nationals requiring access to restricted military installations on a secured database.
  • Assisted in screening and identifying threat levels, including possible terrorist affiliations of business contacts, employees, and clientele.
Desk Sergeant / Force Protection Officer TRIPLE CANOPY - Kuwait 01/2011 - 01/2017
  • Ensured the security of military facilities, overseeing force protection personnel; managed information security, physical security, and performed various anti-terrorism, law enforcement, and investigation efforts.
  • Aligned the efforts of security and law enforcement according to command directives and regulatory standards.
  • Communicated with management personnel to define force protection requirements and developed strategies for the efficient management of force protection operations.
  • Monitored and serviced all alarms, intrusion detection devices, vehicle tracking systems, Closed Circuit TV (CCTVs), and other technology platforms needed to conduct force protection and law enforcement activities.
Correctional Officer AUGUSTA TRANSITIONAL CENTER - Augusta, GA 01/2009 - 01/2010
  • Conducted all operational support of the facility, including supervising inmates, completing daily logs, recordkeeping, and managing the movement and transportation of inmates.
  • Supported security response teams responsible for internal and external security in correctional facilities.
  • Ensured that all corrections facility processes, procedures, and general operations aligned with Department of Corrections policies.
  • Assisted correctional staff to maintain a safe and secure environment, and also conducted 100% checks.
Supply Specialist U.S. ARMY RESERVES - Augusta, GA 02/2008 - 02/2014
  • Developed and communicated reports detailing supplies, equipment, status of physical Computed, established, and provided reports for supplies, equipment, problems and overall status of assigned property.
  • Planned and organized receipt, issue, salvage and maintenance of records for all classes of supply.
  • Worked directly with the company commander to insure 100% accountability of all of the unit's property.
Bachelor of Arts: Organizational Management ASHFORD UNIVERSITY - Clinton, IA
Associate of Arts: Business ASHFORD UNIVERSITY - Clinton, IA

Microsoft Certified Professional (MCP)

Microsoft Certified Solutions Associate: Windows Server 2012

CompTIA Advanced Security Practitioner (CASP+)

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Dedicated individual with eight years of honorable service in the Vermont Army National Guard. Skilled in serving the community with integrity and compassion. Self motivated learner with exceptional attention to detail and organizational skills who excels within a structured organization. Thrives on opportunities for both team collaboration and individual professional responsibility and development.

  • Calm under pressure
  • Secret government clearance
  • Firearms Qualification
  • Tactical Operations training
  • Security training and experience
  • Strong community service experience
  • Skilled with addressing the needs of diverse populations

Completed First Tour of Duty with the Vermont Army National Guard in Support of Operation Enduring Freedom, Kabul, Afghanistan with the following awards:

  • Army Commendation Medal
  • Army Good Conduct Medal
  • NATO Medal
  • Afghanistan Campaign Medal
  • National Defense Service Medal
  • Global War on Terrorism Service Medal
  • Armed Forces Reserve Medal
  • Army Service Ribbon
  • Overseas Service Ribbon

Qualified Sharpshooter with Assigned Personal Weapon with a score of 35/40

  • M4 Riffle

Vermont Army National Guard May 2006 to Current Supply Specialist
Northfield , VT

Managed the acquisition, distribution, care and control of all classes of military supply at the individual, Company, and Battalion level.

  • Instrumental in the successful deployment of all personnel and equipment within a Battalion to and from a combat zone

Managed Company level vehicle maintenance and individual licensing program.

Managed weekly, monthly, and cyclical reporting of Battalion's sensitive items, including weapons, to several levels of higher headquarters throughout deployment in a combat zone.

Acted as Battalion purchasing manager and overseer for supply of all installation furniture via local national supply in a combat environment.

Independently maintained full functionality of the Battalion Logistics Section for five days in a combat zone by assuming the duties and responsibilities of three other staff members of significantly higher rank.

Kevin L. and Punam A. Keller December 2002 to Current Special Needs Child Care Provider
Etna, NH

Provided specialized, one-on-one care in the home and in the community for child with Autism and Seizure Disorder

Created daily opportunities for enrichment, learning, and self-help skill building from childhood into adulthood.

Responded quickly and calmly to potentially life threatening seizures independently and in support of family members.

Collaborated as part of a comprehensive team of family members, educators, and care givers to provide the highest quality of care and maintain ongoing personal development.

Dartmouth College Child Care Center September 2002 to January 2008 Substitute Teacher/ Assistant Teacher
Hanover, NH

Served community members by providing the highest quality of full-time child care for children from six weeks to six years of age.

Worked as part of a classroom and center team to maintain the highest standards of personal performance and ongoing professional development.

Transitioned seamlessly between classrooms to cover staff absences and operated effectively within each unique team dynamic.

Served as Primary Care Provider for 1/3 of classroom children and engaged parents in daily communication and quarterly Parent/Teacher Conferences.

Maintained annual certification in First Aid, CPR, Water Safety, and Fire Extinguisher operation.

Completed training in:

  • Blood Born Pathogen Safety
  • Grief Management in Children
  • Infant/Toddler environment and curriculum planning
  • Food Allergy Awareness and Response Planning
  • Annual Staff Retreat/Team building
U.S. Army Quartermaster School 2007 Military Occupational Specialty Qualification: Unit Supply Specialist Advanced Individual Training Fort Lee, VA, USA

Coursework in:

  • Army Unit Supply operations
  • Weapons assembly and maintenance
Army Basic Combat Training 2006 Basic Army Soldier Skills Fort Jackson, SC, USA
  • Top 10% of class
  • Weapons qualification with M4 Riffle
  • Individual and team tactical skills
Community College of Vermont 33 Credits Complete: Early Childhood Education White River Junction, VT, USA

Course Work in:

  • Early Childhood Education
  • Child Development
  • Leadership and Supervision
  • Psychology
  • Ethics
  • Child Abuse and Neglect
  • English
  • Nutrition
This resume is created in 7 minutes.

Highly motivated, effective communicator and problem solver who successfully completed 1 combat tour. Works well with team members and groups from diverse backgrounds.

Logistic specialist with more than 6 years in the Active Duty Army. Successfully led training programs for thousands of soldiers. Reliable, diligent and flexible professional with superb communication capabilities.\

  • Effective team leader
  • Trained in emergency response
  • Confidential Security Clearance
  • Valid Texas driver's license
  • Equipment maintenance
  • Supply and logistics planning
  • Extremely organized
  • Data management
  • Strong verbal communication

Received Global War on Terrorism Service Medal.Awarded the Army Achievement Medal in 2010.Personally responsible for over $ 125 Million of command equipment with no deficiencies, losses or damages.

Computer Detection Systems Repairer
August 2008 to December 2012
E co 1/3 Aviation BN Savanah, TX

Trained and instructed subordinates and supported units on utilization of Blue Force Tracker. Effective decision-maker in high-pressure environments.Supervised operation and organizational maintenance of weapons systems and specialized equipment.

Supply Specialist
February 2005 to August 2008
383rd QM BN El Paso, TX

Established mail delivery routes and managed distribution process.Effective decision-maker in high-pressure environments.Managed receipt, storage and issue of ammunition processes.

Stock and Sales
August 2003 to August 2006
Daher's Andover, MA

Maintained and organized the two story stock room. Walk the grounds and sale when needed. Receive, catalog and any incoming shipments.

Computer Engineering , 2013 El Paso Community College El Paso, TX, USA
Psychology U.T.E.P El Pao, Texas, USA
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Adaptable forklift operator with extensive experience in material handling, inspections and shipping and receiving. Focused on continual process improvement and cost reduction.
  • Strong communication skills
  • Exceptional problem solver
  • Packing and scanning orders
  • Lifts up to 100 pounds
  • Results-oriented
  • Shipping and receiving
  • Safety-oriented
  • Production scheduling
  • Crane and hoist expert
  • HAZMAT training
Production Sep 2016 to Jun 2017
Soprema Wadsworth, OH
  • Unloaded, picked, staged and loaded products for shipping.
  • Oversaw warehousing and storage practices and housekeeping.
  • Followed proper selection procedures as established by the company.
  • Transported goods from racks, shelves and vehicles.
  • Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.
  • Worked at a rapid pace to meet tight deadlines.
  • Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.
Shipping and Receiving Clerk Dec 2015 to Aug 2016
American Augers West Salem, OH
  • Reviewed work orders and communicated with prior shift to assess work needs for the day.
  • Unloaded incoming inventory and placed products onto shelves.
  • Utilized facility tracking system to keep accurate records of completed repairs.
  • Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions.
  • Kept supervisor informed of job progress and material requirements
  • Maintained inventory for central warehouse of tools and supplies.
  • Managed work with little supervision.
  • Picked, packed, received, and restocked products with forklift, lift truck and stock picker.
Unit Supply Specialist Apr 2012 to Oct 2015
Army White Sands Missile Range, NM
  • Maintained complete accountability during redeployment of all sensitive items and communication equipment.
  • Supervised operation and organizational maintenance of weapons systems and specialized equipment.
  • Logged and filed classified documents.
  • Trained and instructed subordinates and supported units on inventory of supplies.
  • Constructed field expedient firing aids for infantry weapons.
  • Determined elevation and grid azimuths with maps and map overlays.
  • Effective decision-maker in high-pressure environments.
  • Maintained rifles, machine guns, mortars and hand grenades.
Education and Training
Certificate, Construction Technologies 2010 Wayne County Schools Career Center Smithville, OH High School Diploma
Activities and Honors
Received two Army Achievement Metal Awards for outstanding performance.
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Master of Science: Developmental Education Grambling State University 2012 Grambling, LA, USA
Bachelor of Arts: Criminal Justice Louisiana State University 2002 Shreveport, Louisiana, USA
Texas Works Advisor
Marshall, Texas
State of Texas Health & Human Services Commission/ Oct 2017 to Current
  • Attend overnight trainings for ongoing employee development. 
  • Processed applications Medical and SNAP (supplemental nutritional benefits). 
  • Regularly attended meetings to manage and plan client care assigned to special medical programs.
  • Established deadlines, adjusting the flow and sequencing of work to meet team and client needs.
  • Processed applications utilizing sensitive client data to investigate clients' demographics, citizenship, resources, employment, financial, and health information.
Adjunct Professor - College Success
Shreveport, Louisiana
Southern University/ Aug 2013 to Oct 2016
  • Maintained a teaching load of 6 undergraduate courses each semester. Challenged and motivated students through in-depth lectures and discussions.
  • Lectured and communicated effectively with students from diverse backgrounds. 
  • Maintained thorough records of student attendance and grades. 
Test Administrator
Shreveport, Louisiana
Department Of The Army/ Mar 2016 to Oct 2016
  • Proctored Armed Services Vocational Battery (ASVAB) enlistment test.
  • Administered examination sessions ranging in size from 1 to 250 persons.
  • Followed test administrative practices and guidelines instructing applicants on testing procedures.
  • Conducted quality control checks to verify proper completion of all forms.
  • Prepared applicant packages and mailed documents to appropriate location.
  • Traveled 100% of the time to various locations in Louisiana, Texas and Arkansas.

Operations Clerk / Lead Retail Associate
Shreveport, Louisiana
Veteran's Canteen Service/ Jun 2015 to Oct 2015
  • Oversaw, receipt of funds on a daily basis. Conducts register reconciliations, cashier report. 
  • Prepares canteen reports in Automated Sales Report System (ASR) and submits reports in a timely manner.
  • Prepares daily deposits.
Tax Officer I
Baton Rouge, Louisiana
Louisiana Department of Revenue/ Jul 2014 to Jan 2015
  •  Conducted analysis to address taxpayer inquires which led to payoff of taxpayer debt on account.
  • Organized and coded all mail documents related to due diligence regarding payments for tax payer accounts.
  • Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies and resolve tax payer inquiries regarding said deficiencies.
  • Processed emails, faxes & computer imaged correspondence to manage tax payer inquiries and arrive at resolutions and follow-up with explanation to tax payers.
  • Assisted tax payers by phone and in person with processing tax returns.
  • Process installment agreements, handling billing and posting payments to tax payer accounts.
  • Performed analysis of tax payer accounts to determine if levy or garnishment was necessary.

Graduate Assistant - Graduate Studies, Career Counseling Center
Grambling, Louisiana
Grambling State University/ Jul 2012 to Apr 2013
  • Provided support, guidance, information and skills training for students and alumni seeking career guidance.
  • Provided counseling services to students with seeking career counseling services, resume building services, and interviewing skills.
  • Administered various career assessments and interpreted assessment results. Conducted Resume Workshops & Interviewing Seminars.
  • Processed Graduate School applications.
  • Assisted the Dean of Graduate Studies in writing reports, responding to student inquiries.
  • Assisted with graduated school website revisions, Filing, typing memos and correspondence, planning events, attending campus events, and ordering and accounting for supplies.
  • Proctored exams and test for offsite testing agencies.
  • Assisted in planning and implementation of campus events.
Logistical Supply Specialist
El Paso, Texas
U.S. Army/ Sep 2003 to Sep 2004
  • Developed new regulations and policies known as SOPS (Standard Operating Procedures) to upgrade current policies.
  • Expedited requests, cancelations, shipment changes, and general logistics for Battery. Performed PLL (prescribed load list) procedures, reviewing and deciphering stock records, inventory reports, accounting records and shipping records.
  • Operated as team player participating in field exercises with battery ensuring supplies where on hand as needed.

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  • Knowledge and experience working with security and risk management procedures, standards, and practices
  • Proven track record of successfully managing complex technical projects
  • Noteworthy facilitation skills; records thorough meeting minutes and manages issues proactively
  • Solid understanding of information security and data privacy best practices
  • Strong track record of taking initiative and following up on various tasks
  • Excellent time management skills demonstrated by successfully planning, organizing and establishing priorities while meeting tight time constraints
  • Strong ability to work collaboratively in a team environment to meet business goals and needs
  • Advanced skills in Microsoft Office Suite, SharePoint, JIRA, Midas, ServiceNow, Adobe Pro
Master of Science: Information Sciences, 2018
Penn State University -
  • Concentration in Cybersecurity and Information Assurance
Bachelor of Science: Information Technology, 2016
Methodist University -
  • Concentration in Business Information Systems
  • Graduated Cum Laude
CompTIA Security + , In progress
Associate Information Security Engineer, 01/2016 to Current
SAS Institute Cary, NC
  • Conduct and facilitate risk assessment efforts for various hosting environments within SAS; coordinate updates and communication across different teams; track progress for each remediation project.
  • Facilitate and coordinate current PCI and HIPAA security risk assessment to meet compliance requirements.
  • Manage the IT department vendor security assessment program; Perform third-party Vendor Security assessments in accordance with industry best practices and standards.
  • Complete customer questionnaire audit requests, relative to pre-sales, existing customers, and vendor management requirements.
  • Assist with the annual Service Organizational Control (SOC) audit.
  • Participate in Audit and Compliance efforts related to IRS 1075, NIST 800-53, FISMA, ISO 27001.
  • Coordinate with SAS legal to review contracts relative to security terms and conditions.
  • Review and update SAS IT security policies and standards to ensure compliance with regulations.
  • Created, implemented and formalized different IT processes to ensure efficiency and effectiveness within the division; participates in process improvement initiatives on an ongoing basis.
  • Performed and facilitated SAS Solutions On-Demand 2016 annual IT security risk assessment activities utilizing NIST 800-30 guidance, developed and presented the final report to management, and documented mitigation efforts using Plan of Action and Milestones (POAM).
Technical Intern, 05/2016 to 12/2016
SAS Institute Cary, NC
  • Assisted in the design and coordination of the 2015 Security Incident Response Team (SIRT) exercise.
  • Aided in the annual Service Organizational Control (SOC) audit.
  • Facilitated the 2015 security risk assessment for the SAS Solutions OnDemand data center hosting environment; captured critical notes and impact/likelihood assessments.
  • Performed as a consultant and advisor for SAS audit questionnaires.
  • Participated in Audit and Compliance efforts related to IRS 1075, NIST 800-53, FISMA, ISO 27001.
  • Reviewed and completed vendor security assessment for third party vendors.
  • Developed, reviewed and updated different standards, processes, and procedures in relation to SAS IT Policy.
  • Monitored, reviewed and completed appropriate tickets assigned to the division Midas ticketing system queue.
Supply Specialist, 08/2009 to 01/2013
US Army
  • Carried out with water missions, site preparation, and setup of water treatment activities.
  • Collaborated with different administrative department on special projects and events.
  • Created and maintained digital and paper filing and organization systems for records, reports, and documents
Other Relevant Work experience
  • Provided information on policies, guidance, and procedures; answered questions related to policies and maintained the department's SharePoint site
  • Prepared, reviewed and processed incoming and outgoing correspondence, materials, publications, regulations, reports, and directives
  • Compiled organization information, material, and documents to distribute to new employees
  • Completed the 2016 IT Clean Desk Audit
Honors and Activities
  • Dean's List every semester; - Methodist University
  • Phi Theta Kappa Honor Society
  • Sigma Alpha Pi National Society of Leadership and Success (former chapter president)
  • Sigma Tau Delta the English Honor Society
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Professional Summary
Versatile Dependency Case Manager skilled in assessments, intakes, referrals, crisis management and case management. Extensive knowledge of community resources in the Tallahassee, Florida area.
Bachelor of Science: Psychology, 2016
Florida Agricultural and Mechanical University - Tallahassee, Florida
  • Minor in Pre-Law
Core Competencies
  • Interviewing and Detailed Report Writing 
  • Leadership, Training, and Team Building
  • Time Management and Prioritization
  • Problem Resolution and Decision Making
  • Articulate Oral and Written Communication
  • Records Management
Professional Experience
Dependency Case Manager, 07/2017 to Current
Children's Home Society Tallahassee, FL
  • Supplies crisis intervention and substance abuse services to patients in the community.
  • Interviews and evaluates clients, including conducting safety and risk assessments. 
  • Refers clients to social services agencies. 
  • Maintains regular contact with clients, including visiting clients' homes. 
  • Assesses clients for abuse and neglect and compiled documentation for court reports. 
  • Writes reports and case summaries and compiled work records, including required statistics. 
  • Collaborates with court, law enforcement and community providers. 
  • Delivers comprehensive therapeutic services to children, adolescents and adults involved with child welfare and prevention services. 
  • Testifies under oath to help the court make custody decisions. 
  • Advocates for children and families. 
Operations Advisor, 05/2015 to 05/2017
Drivetime Tallahassee, FL.
  • Administer operations to ensure policies are adhered to and understood by sales staff.
  • Cultivate strong business relationships with customers to drive business development. 
  • Ensure store is prepared for internal audits through analysis/preparation of quality assurance and Inventory statistics.
Petroleum Supply Specialist , 02/2014 to 09/2016
United States Army Reserves Starke, FL.
  • Managed 30+ employees.
  • Issued and dispensed bulk fuels from storage and distributing facilities. 
  • Performed petroleum accounting duties.
Petroleum Supply Specialist, 02/2014
United States Army Fort Hood, TX.
  • Managed 50+ employees. 
  • Conducted daily maintenance checks on fuel equipment and vehicles.
  • Ensured fuel logs accurately reflected distribution.
  • Responsible for the readiness, health and welfare of employees.
  • Assured adherence to safety procedures.
  • Equal Opportunity Advisor 
  • Secret Clearance
  • Phi Beta Sigma Fraternity, Inc.
  • Big Brothers Big Sisters of America
  • Traveling, Mentoring, Photography, Computing, Community Service
This resume is created in 7 minutes.
Energetic and reliable Office Manager skilled with working with a diverse group of people. Extensive experience working with a diverse client base and delivering results.
  • Detail-oriented
  • Deadline-oriented
  • Understands grammar
  • Dedicated team player
  • Organization and efficiency
  • Multitasking and prioritization
  • Flexible
  • Self-directed
  • Scheduling
  • Strong problem solver
  • Quick learner
  • Dependable, Independent worker
  • Strong Work ethic
Supply Specialist 01/2015 to 04/2018 U.S Army Fort Riley, KS As a supply specialist I managed different databases and held accountability over company supplies, equipment, and gear. My job was to ensure everything is distributed amongst the teams evenly and correctly. Checking signatures,numbers, and equipment serial numbers.
Department Supervisor 06/2013 to 02/2014 S.A.S Albany, GA
Education and Training
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Bachelor of Science: Supply Chain Management
North Carolina A&T State University, Greensboro, NC
Expected Graduation Date: Fall 2018 
Major GPA: 3.1
Relevant Coursework: Introduction to Transportation & Supply Chain, International Logistics & Supply Chain Management, Materials Management, Business Communications and Management Information Systems, Principles of Financial Accounting, Management & Implementation of Enterprise Resource Systems
  • Microsoft Excel
  • Strategic Planning
  • Strong Analytical Skills
  • Logistics Support Analysis
  • Supply and Logistics Planning
  • ERP (Enterprise Resource Planning) Experience
  • Bookkeeping 
  • Detail-Oriented
  • Client Relationships
  • Customer Relations Software
  • Excellent Communication Skills
  • Initiative and Problem-Solving Abilities 

Bank of Oak Ridge Oak Ridge, NC Consumer & Business Banking Analyst Intern 05/2017 to 08/2017
  • Completed an in-depth study analysis and compliance training
  • Engaged in social responsibilities and established relationships with local non-profit clients through community outreach.
  • Rotated through the bank's retail branches and corporate center to analyze account reviews, cash flow verification, and teller services.
  • Collaborated with the bank's wealth management, insurance and loan services to increase clientele through different marketing objectives.
  • Verified the accuracy of financial and statistical records, reports, accounts, and documents
  • Managed the bank's customer relations software by effectively communicating deficits or misappropriations to authorities and clients.
U.S. Army National Guard Laurinburg, NC Logistics & Supply Specialist 09/2015 to Current
  • Manage supply operations by budgeting, effectively allocating, and optimizing resources to increase the unit's efficiency. 
  • Provide administrative support by conducting cyclic inventory audits, monitoring inventory levels, and facilitating the Army's SAP system.
  • Build partnerships with local suppliers to increase company offerings and improve the unit's sustainability.
  • Control the unit's materials and inventory flow by tracking logistics equipment, supplies, and property accountability. 
  • Maintain the unit's accounting functions by posting transactions to organizational and installation property books.
  • Schedule preventive and organizational maintenance on items that requires restricted handling.
Aldo Shoes Greensboro, NC Sales & In-Stock Associate 08/2016 to 08/2017
  • Exceeded personal sales goals minimizing $3,500 weekly.
  • Collaborated with sales team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Maintained inventory worth $1.2 Million by providing accurate inbound/outbound shipment and stockroom numbers
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Reviewed and verified all work was in compliance with sales orders and customer requirements.
  • Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
Leadership & Affiliations

Organization Leaderships:

  • Movement of Youth: Communications Director/Social Chairman - Mentor
  • Student Government Association: Student Senate - Legislative Assembly - College of Business & Economics
  • Two-Five-Two Aggies: Vice President
Other Affiliations:  
  • Institute for Supply Management: CV-Triad Chapter​
  • Council of Supply Chain Management Professionals: Active Member
  • Society for Advancement of Management: Active Member
This resume is created in 7 minutes.
Professional Summary
Efficient transportation logistics professional well-versed in materials management and inventory reconciliation. Highly organized and detail-oriented with a talent for accurate shipment tracking and problem resolution.
  • Active Secret Security Clearance
  • Global Combat Support System (GCSS)
  • Standard Army Maintenance System Enhanced (SAMS-1E)
  • Standard Army Retail Supply System (SARSS)
  • Familiarization with DOL procedures 
  • Licensed Forklift Operator 
  • CPR/First Aid Certification
  • Project Management Coordination
  • Proficiency in Microsoft Office
  • Fluency in Chamorro/Spanish
Work History
United States Army Active Duty/Reserve 92A/Automated Logistical Supply Specialist | Fort Hood, TX | March 2010 - Current
  • Supervise material flow, storage, and global order fulfillment
  • Receive and count stock items, and record data manually or using computer
  • Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards
  • Operate forklifts and other heavy machinery in a safe and efficient manner
  • Inspect or evaluate workplace environments, equipment, or practices to ensure compliance with safety standards and government regulations

Bachelor of Science Business Administration with a Certificate in Human Resource Management University of Phoenix Killeen, TX | 2016
Professional Affiliations
  • Project Management Institute
  • University of Phoenix Alumni
  • National Society of Collegiate Scholars
This resume is created in 7 minutes.
Senior Customer Relations Representative with 10 years of progressive leadership experience.
Core Strengths

Build strong relationships

Goal driven


Effective time management


Self motivated

Work Experience
08/2016 to Current
Executive Office Liason and Senior Representative Southwest Airlines Dallas, TX
  • Gift Card Team Member, trained two new members; as part of team, created and presented recurrent Gift Card training at Closer Team Meeting. Implemented scheduling process to ensure more effective handling of inquiries.
  • Member of Onboard Injury Complaint Team handling escalated injury complaints.
  • Represent Customer Relations on the President's Council.
  • Coeditor of the LUVBuzz.
  • Mentor and nest with new Closer Team Members.
06/2013 to Current
Customer Relations Representative Southwest Airlines Dallas, Tx
  • Make quick decisions to resolve issues for Customers while ensuring win-win solutions for the Company
  • Handled Customer concerns by phone and in writing
04/2013 to 06/2013
Sales and Services Manager Staples Richardson, TX
  • Coach Employees to meet behavioral and metrics driven goals.
  • Create strategies to develop and expand existing customer sales.

10/2012 to 04/2013
Operations Manager Staples Dallas, TX
  • Recruit, hire and train associates.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
01/2008 to Current
Customer Service Lead Staples Allen, TX
  • Resolved customer complaints.
  • Led district in incentive program sign ups.
  • Improved service quality and increased sales year over year.
03/2007 to 06/2008
Office Supply Specialist Staples Denton, TX
06/2004 to 02/2007
Associate Staples Allen, TX
Educational Background
Bachelor of Arts: Anthropology University of North Texas Denton, TX
Community Service

Girl Scouts of the USA

  • Lifetime Girl Scout and Gold Award recipient and former Recruitment Officer for local Service Unit.

This resume is created in 7 minutes.

Military professional with experience in team management, administrative accountability and supply management. Effectively managed more than $700,000 in equipment. Completed a 40hr Microsoft Word efficacy course. Solutions-focused, versatile management professional offering a comprehensive background supporting U.S. military operations in roles of increasing responsibility during a five-year career in the Army. Effective communicator who quickly masters new roles and technologies to achieve positive results.

  • Supply and logistics planning
  • Intelligence gathering techniques
  • Data management
  • Team leader
  • Strong verbal communication

  • Extremely organized
  • EMT certified
  • Top Secret Security Clearance
  • Valid FL driver's license

Awarded five of the Army Achievement Medal

Received Global War on Terrorism Service Medal.

Personally responsible for over $300,000 of command equipment with no deficiencies, losses or damages.

Maintained 100% accountability of a variety of equipment worth over $250,000 during an overseas deployment.

January 2015
October 2015
SRQ Airport/SwissPort Sarasota, FL Lead Ramp Agent

While working as a lead ramp agent at the SRQ airport I was responsible for supervising and directing a team of trained individuals in conducting all tasks associated with Parking, unloading, loading and and pushing back aircrafts to depart. In addition to ensuring each aircraft departed in a timely manner, safety of the team was the main concern.

October 2013
July 2014
U.S. Army Bradenton, FL Supply Specialist

While working as a supply specialist I coordinated, supervised and performed equipment transactions between individuals and companies. Kept accurate accountability of records and receipts of all transactions. Performed monthly inventories and audits on equipment and records.

July 2013
January 2015
U.S Army Colorado Springs, CO Weapons Specialist

While serving as a Weapons Specialist, I effectively created and managed a maintenance schedule for five company size elements to maintain over 3,000 pieces of equipment.

April 2010
June 2013
U.S ARMY Colorado Springs, CO Combat Medic

While serving as a combat medic I also took on the responsibility as a Safety Officer. During my 12 months working as a Safety Officer I conducted monthly safety briefs which resulted in zero safety violations reported during that time.

State College of Florida Bradenton/Sarasota, FL, U.S.A Associate of Science: Biotechnology

I am currently a first year college student attending SCF perusing a A.S. degree in Biotechnology.