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Professional Summary
Logistics manager with extensive experience in various supply chain management, warehousing and material handling techniques, known for having excellent time management, communication and customer handling skills.
Skills
  • Supply chain and resource management
  • Warehouse management systems
  • Materials accountability
  • Project management
  • Microsoft Office
  • APICS Certified Supply Chain Professional
Work History
UNIT SUPPLY SPECIALIST , 11/2004 to 08/2007
US Army Fort Campbell, KY

Receive, inspect, inventory, load/unload, store, issue and deliver supplies and equipment

Maintain automated supply system for accounting of organizational and installation supplies and equipment

Issue and receive small arms. Secure and control weapons and ammunition in security areas

Schedule and perform preventive and organizational maintenance on weaponsOperate unit level computers

Supply Sergeant, 09/2007 to 05/2009
US Army Reserve Fort Meade, MD

all sensitive items and unit inventories; secures and controls all sensitive items including weapons and ammunition; responsible for the accounting of $7,000,000.00 worth of property book equipment.

receives, inspects, inventories, stores, issues, delivers and turns in supplies and equipment; assisted in property accountability through the PBUSE system ensuring total accuracy; ensures critical assets are on hand or ordered; monitors

 responsible for the training and personal welfare of one Soldier.

Logistics Officer, 05/2009 to 10/2011
US Army Fort Bragg, NC
  • Monitored the workshop work flow of  85 employees.
  • Communicated with dispatchers, warehouses and customers regarding outgoing orders.
  • Created an annual budget and developed a comprehensive plan to accomplish company objectives while staying within budget.
  • Translated business needs and priorities into actionable logistics strategies.
Logistics Officer, 10/2011 to 07/2013
US Army Fort Meade, MD
  • Administered supply chain applications using Property Book Unit Supply Enhanced (PBUSE).
  • Prepared daily, weekly and monthly situational reports for higher headquarters.
  • Identified and resolved equipment shortages.
  • Directed logistical training procedures in accordance with military regulations.
  • Supported senior ranking officials in logistics decision making.
Education
MBA: Organization Management/ Supply Chain Management , 2015
ashford Unversity - Clinton, IA
Bachelor of Science: Communication, 2009
Morgan State Unversity - Baltimore, MD

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Summary
Solutions-focused, versatile management professional offering a comprehensive background supporting U.S. military operations in roles of increasing responsibility during a 13 years career in the Army and 7 year career in the United States Air Force Reserves; Human resource professional offering 9 years in human resources and recruiting and human resource retention. Expertise in benefits, leave and travel plans on an international stage. Highly driven to achieve company goals; 4 years experience supervising and managing the reception, storage and shipping of bulk or packaged petroleum-based products; 11 years' experience of providing safety in program activities and supervising labor crews in various areas. 
Highlights
  •  New employee orientations
  • Staff training and development
  • Maintains confidentiality
  • HRMS
  • People-oriented
  • Exceptional communicator
  • Certified HAZ-MAT Handler
  • Microsoft office suite
  • Secret security clearance
  • Cost analysis of transportation
  • CHORDA Map trained
  • Tracking and fulfillment of supplies
  • Track and manage multiple dynamic schedules
  • Supervised team of 7
  • Hired, trained and developed teams
  • Training and development
  • Recruiting
  • OSHA and safety inspection
  • Benefits and travel administrator
  • Operational & environmental safety knowledge
  • CNA and CPR Certified
  • SAP trained
Education
Nursing (RN) - Kansas Wesleyan University - 120 hours - (School Lost Accreditation) Nursing - 2016
Associate of Science Degree in Transportation - Community College of the Air Force 2005
Associate of Arts Degree in Business Management - Elgin Community College 2005
Vocational Certificate in Traffic Management - Lakeland Air Force Base 1998
Certificate in Correctional Office - Central Texas College 1994
Certificate in Automated Logistical Specialist - Quartermaster School 1991
Certificate in Material Storage & Handlling Specialist Basic Technician - Quartermaster School 1985
Certificate in Petroleum Supply Specialist - Quartermaster School 1981
Personal Development and Training The Seven Habits of Highly Effective People, Stephen Covey Leadership Series Uniformed Victim Advocate (UVA), IYC Valley view, Illinois Drug Education for Youths, IYC Valley view, Illinois Business Contracting, Malcolm X College, Illinois KBR Code of Business Conduct Training, KBR University Trafficking in Persons, KBR University Diversity and Ethics, KBR University Human Resource Training- TTC, Baghdad
Awards
Served as the office Uniformed Victim Advocate Representative to assist Rape victims. Received "Employee of the Year" award presented by Governor of Illinois; Bronze Star and Southwest Asia Ribbon.
 
Wanda Edgerton Professional Experience
Director of Operations 02/2009 to Current Everlasting Delight Vending, Inc.
  • Fully uses sales and order management systems and technologies that ensure excellent customer service. Deliver, fill, and rotate products at customer account. Self-starter who is comfortable working as part of a team to achieve common goals and objectives. Builds lasting relationships with client contacts and employees and provide superior customer service.
Senior Travel Coordinator/Human Resource Specialist 09/2005 to 01/2009 KBR Services, Al Asad, Iraq
  • Supervised travel for employees leaving Iraq; coordinated shipment of personal property and household goods for over 5500 transferring military families and prepared charter manifests for all outbound flights. Audited travel orders to ensure they are in compliance with regulatory guidance, reflect appropriate accounting citations, funding allotments, and budget clearances. Developed and implemented SOP for use by all employees.
Fuel Distribution Systems Operator 06/2005 to 08/2005 KBR Services, Al Asad, Iraq
  • Experienced in bulk storage & distribution systems consisting of pipeline receipts & issues, barge & tanker load & offloads, terminal pipe pumping system including pier/wharf facilities, and tanker truck loading rack operations. Received, stored, issued and transferred petroleum products in a safe manner. Performed dispatcher, expeditor and safety person duties. Inspected and performed preventive maintenance on fuel facilities, and refueling equipment. Assigned tanks and equipment and performed product rotation. Complied with safety procedures environmental regulations.
TSGT/E-6 Transportation Specialist 01/1998 to 06/2005 United States Air Force Reserves
  • Understanding of passenger and cargo movement functions including experience in functions such as processing cargo and loading and unloading an aircraft and securely managing cargo and passengers.  Developed, compiled and justified the budget program for the division involving personnel, supplies, equipment, travel, etc., to accomplish operating program. Ensured that everything and everyone on a military aircraft is transported safely and quickly.
Youth/Adult Corrections Officer 04/1994 to 05/2005 Illinois Department of Corrections
  • Assisted in the accountability for prisoners, employment assignments, daily blotter production and briefs including providing safety in program activities and supervised labor crews in various areas around facility. Interpreted, adapted and implemented regulations and directives and instructions including conducted shakedown for contraband materials, either individually or as part of a specialized team.
Sgt/E-5 Material Storage and Handling Specialist 08/1985 to 01/1994 United States Army
  • Received, inspected, inventory, load/unload, store, issue and deliver supplies and equipment; Minimized obsolete inventory and maximized turns for cost efficiency. Maintained automated supply system for accounting of organizational and installation supplies and equipment including stock control and accounting procedures, procedures for handling medical and food supplies and movement, storage and maintenance of ammunition.
Spec/E-4 Petroleum Supply Specialist 08/1981 to 01/1985 United States Army
  • Managed the reception, storage and shipping of bulk or packaged petroleum-based products; operated equipment used with petroleum and water distribution system and multi product pipeline system. Dispensed bulk fuels and water from storage and distribution facilities to using units; performed petroleum and water accounting duties; received and stocked bulk and package products. Selected and submitted samples to laboratory for testing.

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Skills
  • Professional Objective: Seeking a position of a clerk
  • Professional Summary: Held accountable for facilitating and conducting the shutdown of base accommodations while coordinating the proper shipment and return of property and equipment valued in excess of $100 million dollars with zero lost. Supervised and trained over 20 individuals throughout my career.
  • Key Qualifications:
  • Prioritizing
  • Communication Skills
  • Material Management
  • Inventories
  • Product Control
  • Reconcile
  • Signing for Equipment
  • Personal records
  • Customer Service
  • Accountability
  • Monthly Reports
Experience
Specialist/ Corporal 05/2011 to 04/2012 United States Army
Specialist/ Corporal 05/2009 to 04/2010 United States Army Taji, Iraq
Unit Supply Specialist/ Corporal United States Army 08/2008 to 10/2008 Quarter Master School Fort Lee VA
Unit Supply Specialist 05/2008 to 06/2016 Specialist/ Corporal United States Army Fort Polk, LA
  • The unit supply specialist supervises or performs duties involving request, receipt, storage, issues, accountability, and preservation of individual, organizational, installation, and expendable supplies and equipment.
Education and Training
Associate: General Studies May 2015 Central Texas College Killeen, Texas General Studies
High School Diploma North Florida Educational Institute High School Jacksonville, FL
Interests
Company Level Supply *Combat Life Saver CRS *Field San Team Cert *Combative Level 1
Skills
Communication Skills, Customer Service, organizational
Additional Information
  • Additional Qualifications/ Certification *Company Level Supply *Combat Life Saver CRS *Field San Team Cert *Combative Level 1 Security Clearance: Active/ Secret Expires November 6, 2021 Awards and Affiliations *Army Commendation Medal *Army Achievement Medal *Good Conduct Medal *Drivers Badge *Over Sea Ribbon *Army Service Ribbon *Global War on Terrorism *Meritorious Unit Commendation Ribbon *National Defense Service Medal *Afghanistan Champaign Medal *Iraq Champaign Medal *North Atlantic Treaty Organization Medal *Certificate of Achievement Additional Information *Available to begin work June 14, 2016 *Worked and oversaw foreign soldier and administered training while deployed

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Professional Profile
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Summary of Qualifications
  • Microsoft Office Suite
  • Customer Relationship Management software (CRM)
  • Multi-channel contact center software
  • Proficient in customer account software
  • Training manual contributor
  • Strong problem solving ability
  • Troubleshooting skills
  • Negotiation competency
Experience
12/2014 to Current
Platinum Provider Resolution Specialist United Health Group
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Developed effective relationships with all call center departments through clear communication.
02/2012 to 09/2014
American Express West Corporation
  • Recommended and helped customers select merchandise based on their needs.
  • Confirmed that appropriate changes were made to resolve customers' problems.
  • Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
  • Fielded an average of 200 customer service calls per day.
  • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
  • Informed customers about sales and promotions in a friendly and engaging manner.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Offered American Express credit applications upon checkout, converting 75 out of 100 customers into card-holders.
05/2011 to 08/2011
Mail Handler United States Postal Service
  • Deliver packages and mail to businesses and people in towns, cities, and rural areas.
  • Set up a route and deliver mail six days a week on route. Place packages and letters in mailbox and secure with mailbox flap.
  • Secure many envelopes or parcels with a rubber band. Retrieve outgoing mail from boxes.
  • Place larger packages on porch or doorstep.
  • Take packages into businesses and give to individual.
  • Ensure people sign off for receipt of package. Arrange mail in delivery sequence.
  • Collect money for postage-due and COD (cash-on-delivery) fees and obtain signed receipts for registered, certified, and insured mail.
  • Leave notices on customers' doors informing them packages could not be delivered and will be held.
  • Sell stamps and money orders. Answer questions about postal regulations.
  • Provide change-of-address cards and other postal forms when requested.
  • Operate approved vehicle to deliver mail or walk on foot. Assist people by lifting heavy packages and placing them at their door.
  • Inform individuals when mail cannot be delivered due to holidays or inclement weather
02/2008 to 11/2009
Customer Account Executive Comcast Corporations
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Formulated and enforced Service Center policies, procedures and quality assurance measures.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Top Sales Agent for 4 months in a row at the Delta Region call center
10/2005 to 02/2012
Supply Specialist Army National Guard - 152nd MP Co
  • Available upon request Profile Professional Background.
Education and Training
Bachelor of Arts: Business Management Grand Canyon University Currently Attending
2006
Basic Combat Training United States Army
2006
Advanced Individual Training United States Army
Skills
  • Sales Software: Salesforce.com, TapScan
  • Data Entry
  • Medical Intake and Prior authorization requirements
  • Commerical health insurance benefits
  • Claims processing
  • Relaying proper banking laws for customer card sales
  • Administrative and clerical
  • Resolve escalated customer issues