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Managed team of 65 professionals servicing over 75 internal and 150 external departments including Linen Distribution, Receiving, Inventory Control, Clerks, Data Entry, Warehouse supplying materiel throughout a 604 bed Academic Medical Center and multiple clinics.
Reduced and controlled expenses by 20%
Initiated program that standardized employee training and led to increase in customer satisfaction by 40%.
Increased profits by developing, initiating, and managing Kanban Program.
Increased overall Patient Satisfaction by over 70% first year.
Improved Employee Satisfaction by over 95% first year.
Assisted in implementation of sophisticated SAP.
Supported and implemented new conveyor system which included troubleshooting problems that occurred.
Cross-trained for 7 key warehouse positions.
Created several solutions to better track productivity.
Supervised staff of 9 employees in day-to-day operations of receiving warehouses with overall accountability, coordination and direction.
Responsible for carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws such as FDA and other GMPs.
Interviewed, hired, and trained all employees.
Resolved employee complaints and employee relation issues.
Maintained inventory accuracy and traces history to resolved discrepancies between inventory and stock control records.
Oversaw 50 employees and three supervisors in a union environment.
Hiring, training and evaluation of all employees.
Responsible for the correct alignment of all inbound freight through the use of automated conveyor system.
Involved with the renewal contract with union.
Managed all customer service personnel in the New Castle distribution center.
Managed 52 professionals in both the Returns and Customer Service Departments.
Responsible for the processing of 95% of all returns to Amazon.com.
Negotiated and purchased all capital equipment valued at $200,000.
Routed large volume inbound/outbound freight and cost analysis to ensure most effective and efficient process.
This resulted in 20% increase in dollars saved per shipment.
Negotiated pricing for all domestic transportation inbound and outbound as well as international.
Rated 99.8% inventory accuracy through companies outside auditing firm in 1998.
Developed strong team with 30 department employees resulting in a positive, efficient working environment.
Conducted all training for safety and security for 2 warehouses including training in forklift, narrow aisle reach and pallet jack applications.
Trained employees on SOPs and arranged other transportation training.
Consistently developed innovative cost-saving methods.
Redesigned warehouse layout to make processing of orders more efficient.
Negotiated pricing on preventive maintenance for powered industrial trucks.
Negotiated pricing for transportation of raw material and finished goods using common carriers.
Solicited pricing, negotiated rates and purchased materials used for packaging of finished goods, i.e.
corrugates, tape, stretch wrap, shrink wrap banding and other materials.
Solicited pricing, negotiated rates and purchased stationary supplies for stock room.
Solicited pricing, negotiated rates and purchased environmental, health and safety material and other personal protective equipment.
Negotiated pricing on the purchasing of powered industrial trucks and other self propelled/power assisted equipment.
Fully responsible for all facets of purchasing and inventory control including significant start up assistance by way of moving operations to Southwest Florida.
Completed all start-up operations including permits, vendors, staffing and facilities operations.
Assisted in purchasing requirements for raw materials in packaging supplies.
Oversaw and coordinated all production and scheduling to meet customer needs, timely and efficiently.
Versatile manager bringing 10 years' experience in taking charge of marketing teams and staff. Creative and innovative team player with strong interpersonal skills. Background in graphic design with Adobe Photoshop skills. Detail-oriented and organized with extensively trained in Traffic System related to Media Organizations.