Assisted in implementation of sophisticated SAP.    

Supported and implemented new conveyor system which included troubleshooting problems that occurred.

Cross-trained for 7 key warehouse positions.

Created several solutions to better track productivity.

Supervised staff of 9 employees in day-to-day operations of receiving warehouses with overall accountability, coordination and direction.

Responsible for carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws such as FDA and other GMPs.

Interviewed, hired, and trained all employees.

Resolved employee complaints and employee relation issues.

Maintained inventory accuracy and traces history to resolved discrepancies between inventory and stock control records.

Oversaw 50 employees and three supervisors in a union environment.

Hiring, training and evaluation of all employees.

Responsible for the correct alignment of all inbound freight through the use of automated conveyor system.

Involved with the renewal contract with union.

Managed all customer service personnel in the New Castle distribution center.
Managed 52 professionals in both the Returns and Customer Service Departments.

Responsible for the processing of 95% of all returns to Amazon.com.

Negotiated and purchased all capital equipment valued at $200,000.

Routed large volume inbound/outbound freight and cost analysis to ensure most effective and efficient process.

This resulted in 20% increase in dollars saved per shipment.

Negotiated pricing for all domestic transportation inbound and outbound as well as international.

Rated 99.8% inventory accuracy through companies outside auditing firm in 1998.

Developed strong team with 30 department employees resulting in a positive, efficient working environment.

Conducted all training for safety and security for 2 warehouses including training in forklift, narrow aisle reach and pallet jack applications.

Trained employees on SOPs and arranged other transportation training.

Consistently developed innovative cost-saving methods.

Redesigned warehouse layout to make processing of orders more efficient.

Negotiated pricing on preventive maintenance for powered industrial trucks.

Negotiated pricing for transportation of raw material and finished goods using common carriers.

Solicited pricing, negotiated rates and purchased materials used for packaging of finished goods, i.e.

corrugates, tape, stretch wrap, shrink wrap banding and other materials.

Solicited pricing, negotiated rates and purchased stationary supplies for stock room.

Solicited pricing, negotiated rates and purchased environmental, health and safety material and other personal protective equipment.

Negotiated pricing on the purchasing of powered industrial trucks and other self propelled/power assisted equipment.

Fully responsible for all facets of purchasing and inventory control including significant start up assistance by way of moving operations to Southwest Florida.

Completed all start-up operations including permits, vendors, staffing and facilities operations.

Assisted in purchasing requirements for raw materials in packaging supplies.

Oversaw and coordinated all production and scheduling to meet customer needs, timely and efficiently.

• Training new members to know operation process and working of the Traffic System.
• Supervised loggers and lead them to accomplish the objectives of the Traffic Department.
• Created new processes to improve the customer satisfaction of the Sales offices and advertising agencies.
• Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.

• Support Ad Sales Traffic Coordinator on multiple task. 
• Processed and issues commercial spots orders for customers. 
• Organized weekly reports for the Traffic department to track client investment.

• Processed and issues commercial spots orders for customers. 
• Organized weekly reports for the Traffic department to track client investment.

• Organized and completed transmission list to fulfill 24 hours of complete programming list for feeds Latino-American.
• Review media details for every item included in the transmission list related to Program, Promotions and Commercial data.

• Accurately logged all daily shipping and receiving orders.
• Performed scheduled inventory counts and supply audits.
• Register all the transactions and maintain inventory on financial system.
• Coordinated sales reports, reconciled accounts and made bank deposits. 

• Guaranteed positive customer experiences and resolved all customer complaints.
• Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
• Cross-trained and provided back-up for other customer service representatives when needed.

• Acted as the liaison between ATO Service Units, HR/LR, Civil Rights, General Counsel, Medical, Security, and bargaining unit representatives.
• Provided advice and counsel to management at the field and Service Area level to the Directors, Deputy Directors and regarding interaction with bargaining unit representatives and employees.
• As the representative of the ATO, I ensured the servicing HR/LR organizations were provided consistent application of appropriate labor relations policy (fair and consistent, does not adversely impact operations at the local, regional, or national level).
• Provided expert advice and technical support to the Directors of Operation on EEO, MSPB, and Accountability Board AB) cases, including associated ADR processes, mediations, and hearings.
• Provided expert advice and technical support, and served as the Directors of Operation designee, to HR/LR, General Counsel, Medical, and Security in support of EEO, MSPB, Arbitrations, and AB case strategy including potential settlement options.
• Secured expert advice to provide support and guidance to the Directors of Operation regarding Federal EEO/MSPB legislation and FAA Directives on EEO, MSPB, and AB.
• Provided guidance to the Service Center and/or HR/LR staff for the purposes of compiling information, preparing notices, and completing reports in support of EEO, MSPB, AB, ADR, Mediation, etc.
• Analyzed complaints and provided information and recommendation to the Directors of Operation on complaint issues, including settlement agreements (in coordination with General Counsel, HR/LR, etc.) Served as the Directors of Operation representative, unless otherwise delegated, for grievances, ULPs, GFT, MSPB, EEO, and Arbitrations.
• Ensured all required coordination is completed prior to settlement offers being extended or signed.
• Represented the ATO as the "management official" for coordination with HR/LR on disciplinary actions, arbitrations, settlement agreements, etc.
• Ensured that all settlement agreements are consistent with programmatic and operational requirements.
• Reviewed ULP responses before they go to the FLRA and provides the technical perspective to HR/LR to assist with the preparation of the response.
• Reviewed Hardship requests and coordinates with the Union for approval as required.
• Served as the representative for the Directors of Operation when disagreement exists whether a hardship will be approved at the Service Area level.
• Coordinated daily with Service Center staff on processing.
• Served as the Directors of Operation representative on medical issues that will result in disciplinary action, last chance agreements, and terminations.
• Served as the Directors of Operation representative on cases of Violence in the Workplace.
• Served as the Directors of Operation representative on the removal of training failures not eligible for placement or management has elected not to retain.
• Served as the Directors of Operation focal for congressional inquiries and hotlines, coordinating with the Senior Advisor/Executive Assistant as needed.

• Implemented an ongoing quality performance management plan for all 7 areas to improve the facility's operational performance.
• Implemented innovative strategies as a supervisor in all 7 areas to increase employee performance using risk analysis as defined in Section 1 of the ATSAP MOU by assessing the performance of controllers and supervisors against the standards set forth by appropriate FAA Orders and directives.
• As a Supervisor of Performance Management, analyzed trends, patterns, risks, and system impacts.
• As a Supervisor of Performance Management, served as support to the other supervisory team members in regards to actions that will help improve employee performance.
• As a Supervisor of Performance Management, observed, assessed, documented and maintained records of performance for my employees and provided feedback to the other members of the supervisory team about their employees.
• As a Supervisor of Performance Management, conducted team trainings on subjects identified as trends and coached supervisors how to implement mitigation plans.
• I prepared FALCON replays and SNAGIT'S for use by controllers and supervisors related to specific events.

• As lead pastor, provided council and provided insight for the concerns of the congregation. 
• As lead pastor, established and maintained a set of key performance measures that provide the church with ongoing visibility and effectiveness in the community. Theses measurable are discussed and evaluated by the church council to help ensure that we are providing all that we can to and for the community.
• As lead pastor, develop annual financial plans that fund the mission of the church and teach core values as it is outlined in the United Methodist Book of Discipline.
• As the lead pastor, develop key objectives and tactics to reach ministry goals.

• As an Operations Supervisor in four different areas, planned work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.
• As an Operational Supervisor, resolve problems, complaints, and formal grievances.
• As an Operational Supervisor, evaluated employee performance and prepare performance appraisals.
• As an Operational Supervisor, counseled employees in work-related activities, personal growth, and career development.
• As an Operational Supervisor, recommended or initiate personnel actions, such as promotions, transfers, and disciplinary actions.
• Supervised and coached employees in work processes to increase productivity.

• Maintained communication with major terminals and facilities with hourly briefings to anticipate traffic volumes, operating conditions, runway configurations and acceptance rates.
• Projected traffic demand to preclude situations that may cause sector saturation, excessive EnRoute and terminal delays and flights within undesirable atmospheric conditions.
• Notified users of actual and anticipated accurate chronological log of restrictions, flow messages and other concerns within the national airspace system.

• Organized flight plans and traffic management plans to prepare for aircraft entering assigned airspace.
• Complied information about flights from flight plans, pilot reports, radar, and observation.
• Maintained radio and telephone contact with adjacent control towers, terminal control units, and other Air Traffic Control to Provide administrative leadership as the Administrative Officer of the local church and assure that the organizational Facilitate the annual strategic planning process including evaluation of ministry performance, review of mission, vision, Centers in order to coordinate aircraft movement.
• Monitored aircraft within specified airspace, using radar, computer equipment and visual references.
• Contacted pilots by radio to provide control, meteorological, navigational, and other instruction.
• Analyzed factors such as weather reports, fuel requirements and maps in order to determine routes for aircraft.