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Professional Summary

Multi-talented Team Member able to take on any required task and adapt to changing conditions with resourcefulness. Dedicated to business success, eager to develop additional skills and advance professionally. Reliable, punctual and works well under pressure.

Skills
  • Customer-oriented
  • Quick learner
  • Fast and efficient service worker
  • Dedicated team player
  • Dependable
  • Great leader
  • Enjoys working with children and animals
  • Organized multi-tasker
  • Great communication skills and positive attitude
  • Cash register skills
  • MS Office- Proficient
Education
Associate of Arts: General Studies, Expected in 05/2021
 The Community College of Baltimore County - Essex, MD

Minor- Business Management
High School Diploma Franklin High School - Reisterstown, Maryland 21136

Graduated, May 2019

JROTC- Baltimore County MCJROTC Leadership Camp (2016)
Work History
Team Member / Shift Leader (Summer Seasonal) , 05/2016 to Current
 Ritas – Reisterstown, Maryland
  • Assist with daily employee tasks and monitored activity and completion.
  • Works as a team to provide the highest quality customer service to all guests
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Maintains quality standards when preparing and handling ice cream
  • Describes and assembles promoted products in accordance with any ongoing marketed promotions
  • Serves customers orders promptly and efficiently and maintains a clean work station
Party Attendant (Sparty Girl) , 02/2016 to 05/2017
 Jojo Beanz Spartiez – Baltimore, Maryland
  • Responsible for assisting parents, children, and guests during birthday parties
  • Provides excellent customer service and a safe and fun environment to the birthday party family and their guests
  • Assist with set up and clean up
  • Helps to facilitate party activities and games
This resume is created in 7 minutes.
Professional Profile
Insightful technician capable of developing manufacturing process instruction according to engineering blueprints. Capable team leader performing hands-on production tasks to assemble, align and test device sub-assemblies and complete systems.
Qualifications
  • Drilling
  • Electric motor repair
  • Tapping and milling
  • Problem solving
  • Able to lift 150Rotating equipment repair pounds
  • Inventory control familiarity
  • Marketing familiarity
  • Time management ability
  • Flexible schedule
  • Active listening skills
  • Strong organizational skills
  • Energetic work attitude
  • Store maintenance ability
Experience
Easyautoparts Sun Valley, CA Sales 05/2007 to 11/2008 Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Organized weekly sales reports for the sales department to track product success. Managed organization's largest region and performed full sales cycle duties, increasing annual sales by 60%.
Tnt Motor Sports North Hills, CA Mechanic/ Line Technician 11/2008 to 01/2009 Serviced air conditioning, heating, engine-cooling and electrical systems. Examined vehicles to determine the extent of damage or malfunctions. Specialized in servicing brakes and fuel systems. Communicated with customers regarding vehicle issues and potential repairs. Rebuilt faulty assemblies, including steering systems and linkages. Followed checklists to verify that all important parts were examined. Repaired and replaced belts, hoses and steering systems. Executed all phases of power system tear down and repair. Operated pneumatic tools and air compressors. Removed and replaced tires, shocks, struts and brakes. Maintained a 90% customer service satisfaction rating. Contributed to repeat and referral business by using strong customer service and problem solving skills. Rebuilt and repaired engines.
Dnj engine components Chatsworth, CA Sales 02/2012 to 03/2014 Recommended and helped customers select merchandise based on their needs. Exchanged returned merchandise for customers quickly and efficiently. Confirmed that appropriate changes were made to resolve customers' problems. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates. Informed customers about sales and promotions in a friendly and engaging manner.
laz parking Los Angeles, CA hotel doorman/ valet attendant 03/2014 to Current Greeted and registered guests and issued room keys. Performed concierge services for a 5-star, 357-room hotel. Recommended top dining and entertainment options for guests in the Beverlyhills Delivered requested items to guests' rooms. Greeted all guests in a courteous and professional manner.  area.
Education
automotive mechanic 2006 TESDA, San Fernando, pampanga, philippines Automotive Service Certificate
High School Diploma 2003 Pampangan Institute, Masantol, Pampanga, philippines Graduated 
This resume is created in 7 minutes.
Work History
Document Auditor 12/1999 to 11/2015
Ministry of Transportation – Jerusalem
  • Gathered and analyzed data for studies and reports and made recommendations based on findings.
  • Cultivated close working relationships with other municipalities and governmental agencies.
  • Responsible for examining motor carrier permits, registrations, insurance and tax certificates, vehicle identification numbers, verifications and titles. Review accurately  otherwise unreadable documents or writing using cryptographic equipment and procedures. Clerks ensure documents are authentic and correct and haven't been tampered with.
Valet Attendant 12/2015 to 03/2016
Elegant Valet Service – Houston, Texas


  • Perform valet duties and park vehicles in open spots.
  • Take tickets from waiting patrons and park or retrieve vehicles
  • Manipulate vehicles to take advantage of all spaces.
  • Issue tags to customers to put up in their windshields for display.
  • Help customers locate their vehicles.
  • Resolve parking lot disputes that occur between customers.
Valet Attendant 04/2016 to 05/2017
Republic Parking System – Houston
  • Perform valet duties and park vehicles in open spots.
  • Take tickets from waiting patrons and park or retrieve vehicles.
  • Manipulate vehicles to take advantage of all spaces.
  • Issue tags to customers to put up in their windshields for display
  • .Help customers locate their vehicles.
  • Resolve parking lot disputes that occur between customers.
Taxi Driver/Part Time 01/1992 to 05/2005
Almadina Tourism
  • Transported customers to city and suburban locations while following all safety regulations
  • Carried luggage wheelchairs walkers and groceries as needed for elderly or infirm passengers.
  • Completed trip sheets and daily paperwork.
  • Coordinated with office personnel and dispatchers.
Education
Diploma/English Literature: Intermediate university - Amman, Jordan
  • Coursework includes: Speech and Communication, Sociology and Psychology
Diploma/Graphic and Design: Palestinian Vocational School - Nablus, Palestine


  • Advanced Graphic Design coursework
Diploma/Air Traffic Control: Air Traffic Control National Office Of Airport - Casablanca, Morocco
  • Coordinate the arrival and departure of airplanes
  • Issue landing and takeoff instructions to pilots
  • Monitor and direct the movement of aircraft on the ground and in the air, using radar, computers, or visual references
  • Provide information to pilots, such as weather updates, runway closures, and other critical information
  • Alert airport response staff, in the event of an aircraft emergency
This resume is created in 7 minutes.
Professional Summary
My role as an assistant is to transport patients from the floors to the radiology department, I also help to communicate with doctors, nurses, and medical professionals with spanish speaking patients. I respond to all codes as I am required and needed, and assist with the patients when necessary. I have excellent computer, phone and people skills, and I get along well with co-workers. I have acquired a CPR certification, First Aid certification.  I am focused on patient safety management.  Skilled in problem solving and conflict resolution.
Skills
  • Hard working and self-motivated
  • Organized
  • Fast learner
  • Analytical thinker
  • CPR certified
  • Calm under pressure
  • Customer-oriented
  • Committed team player
  • Efficient and reliable team player
  • Adaptable
  • Patient-focused care
  • Exceptional attention to detail
  • Fluent in Spanish
Work History
Crew Member 04/2012 to 05/2013
McDonald's – Fresno, California
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Selected food items from serving or storage areas and placed them in dishes, on serving trays, or in takeout bags
  • Cleaned and organized eating, service, and kitchen areas
  • Provided excellent customer service
Valet Attendant 05/2013 to 09/2015
Towne Park – Clovis, California

  • Reliable Responsible Driver
  • Polite Demeanor
  • Pre-Trip Inspection Checklist
  • Verbal Communication Skills
  • Customer Service
  • Courteous Service
  • Efficient Manner
  • Clean Driving Record
  • Time Management Skills
  • Operated Motor Vehicles
  • Incident-Free Driving Record
Patient Transporter 09/2015 to Current
Clovis Community Medical Center – Clovis, California
  • Collaborated with clinical staff to transport patient's with  efficient,  high-quality service.
  • Achieved high customer satisfaction for transporting.
  • Moving patient's to and from special treatment areas.
  •  Handle medical equipment safely including IV pumps/poles, Oxygen tanks, PCA pumps, Chest.
Education
High School Diploma: 2011 Pershing High School - 855 W Nielson Avenue Fresno, CA 93706
General Studies: Attended 2011-2012 Fresno City College - 1101 E. University Avenue Fresno, CA 93741
This resume is created in 7 minutes.
Professional Summary
Motivated customer service specialist with over 10 years of Hotel experience in a fast-paced, team-based environment.
Skills
  • Adheres to customer service procedures
  • Strong problem solving aptitude
  • Persuasive speaker
  • Exceptional communication skills
  • Quick learner
  • Strong client relations
  • Proficient in cash management
  • Shipping and receiving professional
  • Adheres to customer service procedures
  • Creative problem solver
  • Multi-line phone talent
  • Mediation capability
Work History
Baggage Handler, 06/2017 to 08/2017
 Bags to Go – Las Vegas, NV
 I was responsible for un jamming guests luggage on the conveyor belts before luggage would be sent to the designated flight.
Barback, 08/2016 to 01/2017
 Davidoff of Geneva Cigar Bar – Las Vegas, NV
  • Greeted guests in a timely and professional manner.
  • Received beverage orders from wait staff and delivered beverages to guests.
  • Poured drinks using standard pour according to specifications.
  • Set up glassware and liquor prior to events.
  • Processed orders on a computerized Point of Sale system.
  • Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
  • Notified a manager if a guest was intoxicated or rude to other guests.
  • Refused service to intoxicated guests.
  • Notified management of ordering needs (liquor, beer, wine, paper goods, etc.).
  • Changed beer kegs.
  • Served each guest with a sincere, positive, pleasant and enthusiastic attitude.
Busser/Food Runner/Expoditer, 02/2016 to 07/2016
 Border Grill Mandalay Bay – Las Vegas, NV
  • Consistently provided professional, friendly and engaging service.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Immediately reported accidents, injuries or unsafe work conditions to manager.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Provided friendly and attentive service.
  • Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
  • Resolved guest complaints quickly and efficiently.
  • Received frequent customer compliments for going above and beyond normal duties.
  • Delivered quality service by providing a warm and welcoming environment.
  • Assisted co-workers whenever possible.
  • Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
  • Effectively listened to, understood and clarified guest concerns and issues.
  • Maintained complete knowledge of restaurant menu, including daily specials.
  • Assisted with guest inquiries, take-out orders and restaurant cleanliness.
  • Consistently kept kitchen areas clean and free of debris and water.
  • Folded napkins throughout the day to maintain an adequate supply.
  • Routinely carried large loads of dishes to kitchen for washing.
  • Maintained high standards of cleanliness and sanitation.
Membership Sales, 01/2015 to 02/2016
 EOS Fitness - Las Vegas South – Las Vegas, NV

    I was responsible for taking potential members on a tour of our facility and explain what and how a certain type of exercise machine works. I would concentrate on machine and areas of concern of the guests from questions I previously asked on what their fitness goals are. I would sign guests up for memberships according to their fitness goals and would also provide information on how to reach those goals!

    ​

  • Provided outstanding customer service.
  • Communicated operational issues and changes to supervisor on regular basis.
  • Followed company procedures to maintain work environment in a neat and orderly condition.
  • Collaborated with [teams/departments] to ensure smooth work flow and efficient organization operations.
  • Informed supervisors when machines needed major service.
Retail Sales Associate, 07/2014 to 02/2015
 H&M – Las Vegas, NV

     At H&M I was responsible for processing and stocking men's, women's and children's clothing and accessories on the store floor as well as the stock room. I'm also responsible for greeting guest with a warm and friendly greeting both on the store floor as well as when I'm checking customers out at the cash register. Store cleanliness is very important at H&M so I take pride in cleaning and organizing the store thru out my work shift. What I feel is the most important part of my job is to provide great customer service and making the customers feel welcomed and safe while enjoying their shopping experience at H&M.

  • Suggested style changes to the creative team.
  • Properly accessorized samples.
Valet Attendant, 06/2011 to 02/2014
 PALMS PLACE HOTEL AND SPA – Las Vegas, NV
    As a valet attendant I assisted in the entry and departure of different types of vehicles into the parking lot or main drive of the property, I maintained sanitation and cleanliness of assigned work areas as instructed, operated 2-way radio for communication with supervisors as well as coworkers to maintain efficiency and safety on site, provided guest with proper travel directions and general information about the property and Las Vegas in general, communicated with other parking areas to assure a fault less parking experience for the guests, greet guest in a warm and friendly manner because you are normally the first point of contact when guest are checking into their hotel and I also retrieved and parked guests vehicles in an efficient and timely matter as safe as possible.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientele.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Security Officer, 10/2007 to 06/2011
 Palms Casino Resort – Las Vegas, NV
    As a Security Officer I would Proactively seek opportunities to delight guests while patrolling the property to ensure guest safety. Utilize the Spotlight on Service skills to personalize every interaction with the guest by delivering service with an upbeat and positive attitude and building great relationships. Approach a line when there are more than 3 guests in any line on property by welcoming and greeting guests and utilizing ice-breakers as designated and provided by the department. Cross-sell other outlets, promotions, events, and entertainment and assists guests by giving directions and answering questions in a friendly manner. Collaborate with other departments in a cooperative manner to ensure excellent service to all guests. Assists injured guests and applies first aid as necessary until professional medical assistance arrives. Checks identification of guests to ensure only those 21 years of age and older are allowed in gaming area. Patrols, monitors and observes casino and surrounding areas and parking garage for disturbances, crimes, fire hazards and undesirable persons. Escorts employees with money to designated area. Completes security related reports and keeps supervisor informed of all fire and safety hazards.Stays current on all Palms and Security Departmental policies and procedures and completes continual department training as required.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Managed high call volume with tact and professionalism.
  • Acted professionally and patiently when addressing negative customer feedback.
Education
High School Diploma: 2002
 Kailua High School - Kailua, HI
Currently Attending: Anatomy Of Body, Current
 National Academy of Sports Medicine - Online

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