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Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Highlights
  • Strong organizational skills
  • Active listening skills
  • Courteous demeanor 
  • Telephone inquiries specialist
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Energetic work attitude
  • Adaptive team player
Experience
Security Supervisor 12/2016 to Current National Aquarium Baltimore, MD Responded quickly to medical emergencies, bomb threats and fire alarms. Answered alarms and investigated disturbances. Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions. Conducted investigations regarding suspected incidents of external fraud, employee theft and embezzlement. Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates. Checked passes and credentials of persons seeking to enter the property.
Tour Guide 09/2014 to 12/2016 Water Front Partnership Baltimore, MD Addressed questions and concerns from the general public. Solicited contributions and participation from local businesses to promote and improve community events and activities. Identified maintenance and safety issues at program facilities and coordinated repairs. Collected and entered statistical data into databases. Operated computers and portable radios during special programs.
Valet Manager 11/2012 to 09/2014 In and Out Inc Baltimore , MD Surpassed revenue goals in four consecutive quarters. Built financial model for new business unit. Served as mentor to junior team members. Executed integrated advertising campaign across multiple media channels. Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.
Customer Care Executive 01/2011 to 10/2012 Capital One Laurel, MD Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames. Maintained up-to-date records at all times. Properly directed inbound calls in phone queues to improve call flow.
Education
High School Diploma: General Studies 2009 St Francis Academy Baltimore , MD, USA Student government representative
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Professional Summary
Always looking for a positive environment in which to broaden my capabilities in the workplace. Punctuality and work attendance are of high importance to me. Very comfortable in new situations and meeting with new people. Skilled in diagnosing issues and brainstorming possible solutions to these problems.
Skills
  • Technical aptitude
  • Close attention to detail
  • Goal-oriented
  • Strong work ethic
  • Team player
  • Eager to succeed
  • Striving to better myself
  • Problem-solving​
Work History
Service Technician, 06/2016 to Current
Tire Discounters Nashville, TN
  • Fixed and brought in various customer vehicles
  • Responsible for handling cars needing brakes, suspension, cooling system, diagnostic work, etc.
  • Listened to customer complaints in order to evaluate, diagnose, and find a solution to the issue at hand
  • Assisted in the front lobby welcoming customers and writing up tickets for their vehicles, answering any questions
  • Engaged with customers both in-person and over the phone
  • Maintained a clean, orderly work environment
Service Technician, 10/2015 to 06/2016
Firestone Complete Auto Care Nashville, TN
  • Responsible for handling customer vehicles.
  • Mounted and balanced tires, changed oil, brake jobs, and simple suspension work
  • Diagnosed vehicle problems, troubleshooted possible causes, and solved the issues, leading to overall customer satisfaction  
  • Kept work environment clean and organized
Valet Manager, 11/2014 to 09/2015
Eagle Parking LLC Nashville, TN
  • Greeted customers in a timely fashion at their vehicle
  • Responsible for client's cars and keys
  • Safely drove customer cars to the designated parking area
  • Managed the designation of specific jobs to certain employees while on shift
  • Handled shift money, dispersing tips and taking deposit to the bank
Education
High School Diploma: 2013
Decatur Heritage Christian Academy - Decatur, AL
Automotive Technology: Automotive, Lincoln College of Technology - Nashville, TN
Left school to move into my career as an automotive technician