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Summary
Trained/Certified in Prenatal, Facials, Cupping, Full Session Body Stretching, Burn Scar Massage, Hot Stone, Mud Wrap, Salt Scrubs, and Seaweed Wraps, Aromatherapy, Prenatal by Rebecca Overson, Deep Tissue by Hugh Bofenkamp, Facial Massage by Ms Shirley Hayslip. Currently studying Dr Perry's Clinical Trigger Point Therapy Certification & Reflexology.
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Skilled in developing growing businesses, from the ground up.
Web-design, web-building and web-maintenance
Outside-the-box-thinker
Specialty; Business Management
Highly Experienced in Sales
Store/Warehouse manager Retail & Wholesale Store Manager 
Recruiting & Dismissal experience 
Very effective at motivating, and unifying a team
Experienced Executive Assistant 
Experienced Office Manager
Social Media Manager
Arranging travel for self, executives, vendors & customers 
Intermediete in MS Excel, Word, Outlook, & Powerpoint & Lytec.
Intermediate in Wordpress, Mail Chimp, Netsuite & Infusion Soft Data entry, 40+ WPM
Data collection, Spreadsheets
Sharp & Creative problem solver
Efficient Scheduling
Excellent Telephone Skills
Excellent Listening & Communication skills with co-workers/employees
Fast learner with a wide range of learned practical skills & common sense
Enthusiastic developer of good relations with clients
Responsible for inventory control
Genuine interest in talking to people & helping them over the phone or in person
Seasoned in Conflict Resolution in ANY situation 
Top sales performer
Time Management expert, very punctual
Professional appearance, and demeanor, always.
Strong organizational skills
Energetic work attitude while functioning efficiently at a fast or slow pace
Work Experience
07/2017
Owner And Operator Skin Deep Massage Therapy － Clear Lake, Tx
I have a small private massage & spa setting in the Nassau Bay area.
www.skindeepmassage.com
02/2014 to 01/2017
Store Manager XL Parts － Houston, Tx
Managed up to 10 employees
148 % sales increase in my 1st year of taking over the store.
Supplied the correct parts to the repair shops we service, on time
Worked with customers to pay off balances and reestablish trust
Financially balanced the store every day, week and month
Very familiar with P&L..
Difficult to attain "Store of the month" 2x in 1st 2 years, until market was close to saturation.
Maintained profit and loss efficiently
Held the responsible parties accountable for missing or late product
Maintained a very accurate inventory by following procedures and cycle counting
My store had highest contribution increase in 2014 over 2013 in Houston
Enthusiastically followed company policies and procedures
Passionately maintained a positive work environment for all employees
Fine tuned store operations to run as efficiently, profitable & fast paced as possible while >keeping employee morale high<
Aggressively sought out the opportunity of new business with a fine tuned approach.
Attended monthly meetings to share information with other store managers so that we may continue to improve, and learn
Solved multiple problems daily, always in favor of customer service, through face to face communication, & compromise
Logged daily and weekly reports of all communications with customers
Met with various customers weekly in person to communicate and listen for opportunities for improvement.
Worked with outside and inside sales reps closely through frequent communication, to maximize sales and customer service, and minimize any loss or disappointment.
05/2011 to 06/2013
Office and Warehouse Manager TFSupplements － League City, Tx
I created & modified documents with Microsoft Office; Word, Excel and PowerPoint.
Created client invoicing & monthly report development 
Used my ability to manage & bring people together in a way that created a dynamic team from scratch
Researched, priced, purchased & stocked office supplies
Coordinated and maintained all employee & office records
Used excellent phone communication skills as well as having a pleasant phone voice
Exercised exceptional customer service as needed for clients in trying, volatile situations
Maintained hard copy's & an electronic filing system
Organizing office functions, executive & team meetings
Expert in shipping procedures using UPS/FedEx/USPS and freight when shipping & receiving 
Supported office staff & executives in assigned project-based work
Aggressively tackled new & pressing projects
Cross-trained employees and provided back-up for other customer service representatives when needed.
Interacted with customers & retail buyers to follow-up on shipping statuses and expedited orders.
Promptly responded to general inquiries from members, staff, & clients via mail, e-mail phone, fax & in person
Maintained & balanced cash supply in cash drawers 
Accurately logged all daily shipping & receiving orders.
Communicated all merchandise needs or issues to appropriate departments
Processed merchandise returns & exchanges, online & in store
Organized monthly sales reports for the Sales Department, IT team, and Executives to track product, website & productivity. 
Unique ability to lead a team as well as learn from them
09/2007 to 05/2011
Bartender Carrabbas － Houston, Tx General bartending duties. Here I learned to fine tune my customer service and client relations skills. Also learned to function efficiently in high volume, highly stressful situations, as well as learning to deal with angry and volatile customers.
09/2002 to 08/2007
Office Manager/ Sales Manager Pets Best Friend － Houston, Tx
As Office Manager & Office Administrator I handled all natural pet food & pet supplement distribution and retail sales in Texas, Louisiana & Mississippi for Solid Gold Pet Food
Added 120 new wholesale accounts in 2 years including PETCO and Whole Foods
Arranged travel accommodations & entertainment for vendors, clients, myself & president 
Direct Executive Assistant to President Traveled 8x per year to related trade shows to promote products
Traveled to acquire new pet food/ supplements & pet product lines
Handled accounts receivable/ payable in person and over the phone
Conducted monthly inventory control
Became experienced with collections in person and over the phone
Provided detailed customer service at a wholesale level
Managed client accounts in detail
Directed Sales and Marketing
When needed, physically loaded & delivered products in all 3 states in 36 ft goose neck trailer
Managed employees including warehouse, distribution, & office personnel 
Arranged maintenance on office equipment and company vehicles
01/1997 to 03/2002
Sales Manager Gulf Coast Residential Services － Houston, TX
Sold roofs; (contracted jobs) from door to door in weather stricken areas
Created and maintained a territory plan for myself as well as other salesmen 
Cold called all leads in person
Met with insurance adjusters to negotiate insurance approvals for repairs that were needed
Created and maintained relationships with adjusters from all insurance companies as well as built a reputation for my company and myself amongst homeowners through word of mouth.
Related Coursework
2017
Licensed LMT: Massage Therapy Texas School of Massage － Clear Lake, TX, USA
2004
Aesthetician Royal Beauty Careers － Houston, Tx, USA Expired License
1997
1 yr : Business Management Lamar University － Beaumont, TX, USA
1996
High School Diploma: Science Jan Arentz － Zuid-Scharwoude, North Holland, Holland, Europe
This resume is created in 7 minutes.
Professional Summary
 Dedicated purchasing professional specialized in logistics coordination, vendor relations, and inventory management. Organized and proactive with remarkable project management, communication, and planning abilities. I am a  driven Purchasing Manager with the strengths in streamlining procurement operations while achieving cost savings and improving reporting procedures.
OBJECTIVE
To secure the  position of Purchasing Administrator with a dynamic organization that proffers challenges for personal growth, professional maturity and opportunity for maximum contribution to  co-operating growth
Skills
  • Ms Office proficiency
  • Knowledge of software systems such as Excel, Word
  • Ability to adapt and learn  in a new environment 
  • Sales expertise and material Inventory management skill
  • Procurement expertise
  • Data analysis understanding
  • Financial administration
  • Ability to work in team to achieve result.
  • Strong interpersonal skills and the ability to work effectively in a team environment.
  • Exceptional organizational and multitasking ability  skills
  • Good time and account management
  • Methodical and detail oriented approach to work practices.t
  • Possess good judgment ·   
  • Ability to work under less Supervision.
Work History
Warehouse Manager, 01/2014 to Current
 TIVO-CORPORATE SERVICES INT'L LIMITED
  • Led warehouse improvement initiatives to advance operational efficiencies.
  • Directed warehouse shipping associates.
  • Developed weekly schedules for warehouse employees.
  •  Organizes and facilitates meetings, conferences, and other special events ·    
  • Oversees the operations of the office accounts, and plans, monitor expenditures, as appropriate ·   
  • Serves as the primary point of administrative contact and liaison with other offices and individuals ·      
  • Participate in daily operations meeting ·      
  • Manage and maintain all company vehicle ·   
  • Maintain inside and outside equipment ·    
  •  Direct activities of warehouse staff and drivers ·    
  • Ensure proper staffing at all times ·      
  • Train supervise and appraise staff ·       
  • Work as team with all departments to communicate, resolve and address issues
  • Developed weekly schedules for warehouse employees.
  • Directed warehouse shipping associates.
Purchasing Officer, 01/2011 to 01/2014
 TIVO-CORPORATE SERVICES INT'L LIMITED
  • Analyze price proposals, financial reports and other information to determine reasonable prices.
  • Negotiate contracts on behalf of their organization.
  • Work out agreements with suppliers, such as when product will be delivered.
  • Attend meetings, trade shows, and conferences to learn about new industry trends and make contact with suppliers.
  • Evaluate suppliers based on price, quality, and delivery speed Warehouse and
  • Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.
  • Planned and executed events and marketing programs, producing five times target number of qualified leads.
  • Developed media kits.
  • Supervised marketing department's monthly analysis of customer acquisition data and campaign performance.
  • Developed analysis models to ensure employee benefit plans rollout date deliverables were met.
  • Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters.
Purchasing Assistant, 01/2008 to 01/2011
 TIVO CORPORATE SERVICES INT'L LIMITED
  • Proficient experience in Corporate purchasing.
  • manage inventories, review and negotiate supplier agreements.
  • Process data and documents, bid incoming purchase requisition, mailing etc.
  • Assist with preparing formal bid documents for items and services for the purpose of ensuring that material are in compliance with all federal and state procurement regulations.
  • Participate in meetings, in-service training, workshop.
  • monitor and maintain procedures and policies.
  • Perform general and program specific clerical functions.
  • Responds to inquires of staff and administration regarding purchasing procedures.
  • Review and authorize purchase orders within assigned limit.
Education
Higher National Diploma: Business Administration, 2013
 Olabisi Onobanjo University
  • Coursework in Supply Chain Management and Logistics
  • Coursework in Business and Computer Applications
  • Coursework in Business and Communications
  • Coursework in Supply Chain Management and Logistics
  • Coursework in Fundamentals of Inventory Control
National Diploma: Marketing, 2007
 AUCHI POLYTECHNIC
    Marketing
  • Coursework in Fundamentals of Inventory Control
  • Coursework in Manufacturing Operations
This resume is created in 7 minutes.
Summary
Accountable Retail Associate demonstrating a high level of ownership and initiative. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process.Customer service and sales expert who identifies customer needs and delivers solutions to problems.
Skills
  • Conflict resolution
  • Product management
  • Internet marketing
  • Customer service mindset
  • Efficiency
  • Approachable
  • Enthusiasm
  • Leadership
  • Exceptional problem solver
  • Active listening skills
  • Adaptive team player
  • Opening/closing procedures
Experience
Sales Associate May 2009 to Mar 2010
 Radioshack － Cary, NC Listened to customer needs and preferences to provide accurate advice. Completed purchases with cash, credit and debit payment methods. Trained all new sales employees on effective techniques. Worked flexible schedule to accommodate changing customer levels. Answered incoming telephone calls with professional and knowledgeable responses. Developed and executed sales promotions. Provided expert product and service information. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Worked as a team member to provide the highest level of service to customers. Verified that all merchandising standards were maintained on a daily basis.
Assistant Warehouse Manager Apr 2010 to Mar 2013
 StayOnline － Creedmoor, NC Supervised material flow, storage and global order fulfillment. Maintained accurate stock records and schedules. Selected products for specific routes according to pick sheets. Key member of global distribution operations team, which coordinated shipments across 30 countries. Processed customs duties and fees quickly to release international shipments. Conducted monthly, quarterly and yearly inventories of warehouse stock. Reported inventory balances and cycle counts in both the ERP and WMS systems. Resolved service issues in a timely manner, including coordinating and processing returns. Received incoming shipments and reviewed contents against purchase order for accuracy. Worked at a rapid pace to meet tight deadlines. Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate. Used propane forklift to load trailer at warehouse. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Worked closely with the district manager to formulate and build the store brand.
Roofer Mar 2013 to Feb 2014
 Integrity Roofing － Raleigh, NC Trained and oversaw individuals in roofing system installations. Consistently produced results below estimated costs. Overlapped successive layers of roofing material, determining distance of overlap using chalkline, gauge on shingling hatchet and lines on shingles. Cut roofing paper to size and nailed and stapled paper to roof in overlapping strips to form base for roofing materials. Punched holes in slate, tile, terra cotta and wooden shingles, using punch and hammer. Cemented and nailed flashing strips of over joints to make them watertight. Used waterproof sheet materials including modified plastics, elastomeric, and other asphaltic compositions. Participated in all phases and types of commercial roofing. Maintained job site records, daily reports, delay requests and weather reports. Repaired and maintained surface materials to make building exteriors weatherproof and waterproof. Cleaned and maintained roofing systems. Repaired and replaced all types of roof membrane, sub roofing, sheathing and base materials. Worked safely and effectively at heights, with toxic materials and fumes, on slippery and uneven surfaces and in extreme weather conditions.
Assistant Warehouse Manager Mar 2014 to Dec 2014
 Capitol Coffee Systems － Raleigh, NC Pull, pack, ship all orders in an accurate and timely manner, quality control, organize stock/maintain inventory, restock materials/inventory when required, organize space in warehouse, maintain clean work space, safely operate forklift to receive and store product. 
Laborer Apr 2016 to Sep 2016
 AA Lawns － Dallas, Tx Mow lawn either by hand or using a riding lawnmower. Cut lawn using hand, power or riding mower and trim and edge around walks, flower beds, and walls. Landscape by planting flowers, grass, shrubs, and bushes. Ensured work crew maintained excellent standards at each clients house.
Sales Associate Oct 2016 to Apr 2017
 REI － Dallas, TX Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Placed special merchandise orders for customers. Shared product knowledge with customers while making personal recommendations. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Expressed appreciation and invited customers to return to the store. Guaranteed positive customer experiences and resolved all customer complaints. Maintained adequate cash supply in cash drawers in multiple checkout stations. Managed cash stock and inventory balances accurately. Recommended, selected and helped locate merchandise based on customer needs and desires.
Education and Training
High School Diploma, Basic 2007 Athens Drive High － Raleigh, NC, USA
Activities and Honors
Eagle Scout-troop 210, Cary NC
 
Hiked entirety of Appalachian Trail-2008
This resume is created in 7 minutes.
Summary
Experienced Heavy Equipment Operator and Maintenance worker looking to join your team.
Skills
  • Safety-oriented 
  • Customer-service focused
  • Natural leader
  • Exceptional problem solver
  • Valid Iowadriver's license
  • Strong communication skills
  • Adaptable
  • Quick learner
  • Lifts up to 100pounds
Experience
09/2016
Warehouse Manager Artisent Floors － Des Moines, IA

I cut carpet for the installers, load installers vans using forklift, keep the Warehouse clean, do preventative maintenance on cutting machine also fix it when it quits working,  and do Inventory Management
10/2015 to 06/2016
Order Picker Wausau Supply － Stuart, IA Used the forklift and RF System to pick orders to load on trucks I also worked in production running the Out Feed Machine packaging and wrapping finished product
09/2014 to 10/2015
Order Picker Homemakers Furniture － Urbandale, IA Used stand up forklift to pick orders to load on trucks also used sit down forklift to unload incoming trucks.
06/2012 to 06/2014
Shop Foreman/Maintenance Environmental Services Of Iowa － Adel, IA
Managed 10 - 15 employees in the Warehouse while helping them tear apart appliances for recycling, worked on trucks when they needed simple things fixed,  also operated the skid loader and forklift. Documented all Freon that was pumped from appliances to keep accurate records.
01/2007 to 03/2012
Heavy Equipment Operator/Maintenance Rose Acres Farms － Stuart, IA Operate Skid Steers, track loaders, wheel loaders, farm machinery, mowers, and company vehicles to do various tasks on the farms in Winterset, Stuart, and Guthrie Center. Also changed oil on the tractors/ trucks, and helped with maintenance of the equipment.
Education and Training
2001
High School Diploma: General West Central Valley High School － Stuart, IA, United States
2012
Mercy College Of Health Sciences － Des Moines , IA, United States
This resume is created in 7 minutes.
Skill Highlights
  • AS400 certified
  • SAP certified
  • RF scanning
  • G Suites
  • Inventory control
  • Proven, effective leader
  • Goal-oriented
  • Knowledge of OSHA
Professional Experience
Warehouse Manager Nov 2010 to Nov 2017
 Welspun － Grove City, OH
  • Supervised 50+ employees in 550,000+ sq. ft. warehouse
  • Developed, managed and facilitated business and departmental plans and objectives
  • Proactively monitored, communicated and resolved business changes & issues
  • Conducted daily production meetings
  • Quality assurance of orders
  • Evaluated and disciplined staff
  • Trained employees on OSHA standards
Warehouse Supervisor Oct 1989 to Feb 2009
 Mohawk Industries － Hilliard, OH
  • Supervised and administered to 25+ employees in 350,000+ sq. ft. warehouse
  • Developed and implemented department policies, goals, objectives and procedures
  • Responsible for meeting monthly budget goals
  • Directed the successful set-up and organization of the New Jersey location
  • Trained the operations personnel in the Florida location
  • Assisted in managing and supervising central warehouse operations; including traffic management and distribution
  • Coordinated the freight schedule between satellite warehouses and customers
  • Analyzed operations and evaluated company performance for areas of cost reduction
  • Developed policies and procedures that improved and advanced quality control
  • Conducted monthly financial review meetings to ensure the company's objectives were achieved
  • Verified the billing and log books for drivers
  • Supervised customer pickups, returns and credits
  • Resolved customer complaints
  • Assisted in on-time customer delivery for all ten company regions
  • Maintained a 98% inventory control accuracy ratio
  • Employee payroll
  • No OHSHA violations in 18 years
Skills
  • Forklift experience
  • Microsoft Office proficient
  • CPR
  • First aid certified
  • Leadership programs

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