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Professional Summary
Efficient transportation and logistics professional well-versed in materials management and inventory reconciliation. Highly organized and detail-oriented with a talent for accurate shipment tracking and problem resolution.
  • Microsoft Office Experience 
  • Team player
  • Organized
  • Decisive
  • Safety procedures knowledge
  • Effective at multi-tasking
  • Flexible schedule
  • Goal-oriented
  • Reliable
  • Works well independently
  • Strong mechanical aptitude
  • Self-motivated
Work History
12/2010 to Current
Parking Lot Attendant The Kraft Group Foxboro, MA
  • Directed traffic during special events held at the stadium to maintain pedestrian and area security.
  • Adhered to prescribed guidelines to maintain organized parking areas at all Gillette Stadium events.
  • Provided directions and assistance to event attendees.
02/2015 to 04/2017
Shuttle Driver / Service Cashier Volvo of Wellesley Wellesley, MA
  • Greeted customers and assisted them with checkout procedures in the vehicle maintenance department.
  • Delivered detailed information about regular maintenance and repairs performed. 
  • Provided livery services for customers to various locations in the Metrowest area as requested in a timely manner.
  • Answered phones and assisted with scheduling and filing repair orders while paying special attention to detail and accuracy.
01/2014 to 02/2015
Vehicle Preparation Specialist Enterprise Rent-A-Car Natick, MA
  • Ensured safe delivery of vehicles from the home office to a variety of locations.
  • Provided pick-up and drop-off service to customers before and after their vehicle rental.
  • Performed detailed cleaning and inspection of each vehicle prior to releasing the vehicle for for customer rental.
05/2010 to 09/2013
Baggage Handler and Wheelchair Assistant G2 Secure Staff Boston, MA
  • Ensured every bag was correctly tagged and placed on the luggage belt that leads toward the passengers\' departing flights.  
  • Assisted with luggage removal from the baggage carousel for unclaimed baggage and customers requiring special accommodations.
  • Transported passengers with disabilities safely to their departing gate or pick-up location in a timely manner.
Volunteer Experience

American Red Cross of Eastern Massachusetts - Cambridge, MA: Jun 2013 - Current

Disaster Relief Responder / Dispatch

  • Received calls from emergency answering service in order to dispatch teams in response to requests from local fire departments.
  • Responded to residential fires in either personal or company vehicle to assist displaced families with emergency needs such as: securing temporary shelter, clothing, and food.

Make a Wish Foundation of Massachusetts and Rhode Island - Boston, MA: Mar 2012 - Current

Wish Granter

  • Visited with children and their families in the Make A Wish network to document and understand the dreams and wishes of the children.
  • Completed and filed appropriate paperwork to submit childrens' wish requests.

SKYWARN - Taunton, MA: Oct 2009 - Current

Weather Spotter

  • Observed and reported severe weather updates and damage reports to the National Weather Service following prescribed reporting procedures.

Medfield Food Pantry - Medfield, MA: Sep 2010 - May 2011


Medfield Public Library - Medfield, MA: Sep 2010 - May 2011


High School Diploma:
Willow Hill High School - Sudbury, MA
This resume is created in 7 minutes.
Flexible Ramp Agent highly motivated to keep airline operations running smoothly and efficiently. Effective problem solver who remains proactive and decisive while under pressure.
  • Team player
  • Adaptable
  • Organized
  • physically fit 
  • Skilled multi-tasker
  • Safety checks
  • Security checks
  • Fast learner
  • valid drivers licence 
Secured numerous company achievement awards for delivery of exceptional customer service.
March 2017
Blue seas cleaning Broome, WA Commercial Cleaner Responsible for promoting safe and clean working environment.
Provided equipment installations for a developing residential community of 44 units, working successfully according to project plans and quality standards.
Keeps supervisor informed of job progress and material requirements
January 2003
September 2007
CR Bus company Johannesburg, Guteng South Africa Baggage Handler Checked baggage and collected baggage charges, for passengers on the buses from Johannesburg to Zambia cross-border international transport 
Polytechnic West Perth, WA, Australia Associate Degree of Business currently has two units to complete the course
Central institute of technology Perth, WA, Australia Diploma in Building and Construction Course work included occupation health and safety 
This resume is created in 7 minutes.
Career Overview

​Skilled Manager talented at improving team performance through innovative management techniques, as well as the company's trainer with a can-do attitude and willingness to help at all times.

Core Strengths
  • Team building
  • Ability to plan, multi-task and manage time effectively
  • Dedicated
  • Excellent communication and leadership skills
  • Management of remote employees
  • Training and development
  • Scheduling
  • Focused on customer satisfaction
Prior professional experience of promotion.
ABM - Houston, TX
Customer Care Agent, May 2012 to February 2014
Dispatcher, February 2014 to May 2014
Supervisor, May 2014 to April 2017
Company Trainer/Manager, April 2017 to October 2017
Work Experience
Manager 04/2017 to 10/2017 ABM Houston, TX
Facilitate training programs.
Operating various types of office equipment including computers, photocopiers and fax machines. 
Organize work for timely completion. Organize training materials and equipment for seminars. 
Enters all training conducted into the ABM Learning Management System (LMS), files all rosters, and ensures compliance with all training for assigned areas of responsibility. This includes LMS and personnel training file compliance.
Creates schedules through Microsoft Office, Excel.
Acts as a liaison between HR teams, Operations leadership, and Training teams with regards to new employee training.
Area Supervisor 05/2014 to 04/2017 ABM Houston, TX
Achieve operational performance and service goals.
Ensure shift schedules are complete in advance.
Manage daily schedules, including employee breaks and meal periods. Accommodate increased/decreased client staffing requests. Maintain daily shift report for managers.
Maintain communication with Shift Managers to monitor and maintain optimum staffing levels.
Effectively coach, counsel and discipline employees.
Conduct Safety and Quality audits.
Ensure front-line employee compliance with all safety, security and compliance and quality standards and procedures established by the Company, Client and Regulatory Agencies.
Establish and maintain effective communication and working relationships with passengers, co-workers, dispatchers, supervisors, managers, clients, etc.comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and Regulatory Authorities.  
Perform other duties as assigned.
Dispatch 02/2014 to 05/2014 ABM Houston, TX Assign individuals and teams to tasks and locations. Coordinates resources according to customer requests and general job demands. Communicates assignments to employees and enters assignment data in computer data base. Duties may include using radio, telephone, or computer to transmit assignments and compile statistics and reports on work progress.
Customer Care Agent 05/2012 to 02/2014 ABM Houston, Tx
Responsible for transporting passengers needing wheelchair assistance both inside and outside the airport terminal.
Assist in lifting passengers requiring assistance in and out of carts and/or aircraft passenger seats.
Effectively operate current technology required to track and process work orders.Identify the needs of customer and discuss with the best possible option for their comfort while being transported in the chair.
Baggage Handler 10/2010 to 05/2012 ABM Houston, TX
Meet all arrivals and assist passengers at baggage claim.
Carrying or otherwise transporting passenger luggage to and from the outside sidewalk or main entrance of the airport and the inside ticket counter.
Assist in proper handling of oversized luggage, kennels and skis.
Ensure passenger luggage is placed on the belt within the designated time frame.
Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.
Maintain and restock baggage supplies.
Replenish tubs.
Maintain a clean and safe work area at all times.
This resume is created in 7 minutes.
Professional Summary
Customer-oriented Operator focused on increasing production, minimizing equipment downtime and costs and maximizing overall plant efficiency. Experienced Ramp Agentprofessional with strong leadership and relationship-building skills. Friendly Customer Service Agent skilled in communicating with people of diverse cultures while providing exceptional customer service. Natural leader with a passion for team building and promoting positive company morale.
  • Quick learner
  • Trusted key holder
  • Troubleshooting
  • Material handling
  • Mathematical aptitude
  • Hard working and self-motivated
  • Assembly line production
  • Production procedures
  • Extremely quick learner
  • Interpersonal skills
Work History
Assembly Operator, 02/2015 to 01/2016
Robert Bosch Automotive Steering Florance, Ky
  • Inspected and tested components, assemblies and power tools.
  • Received and correctly processed both written and verbal instructions, prints and work orders.
  • Obtained appropriate tooling and fixtures.
  • Verified part numbers and placed parts in appropriate shipping containers.
  • Set up and tested monitors and calculators and recorded test data per engineering and quality specifications.
  • Closely inspected parts to ensure they were clean and free of contaminants.
Baggage Handler, 08/2014 to 01/2015
Trego/Dugan Aviation Hebron, KY
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
High School Diploma: 2014
Island Coast High School - Cape Coral, FL
This resume is created in 7 minutes.
Professional Profile
High-energy Customer Service Agent skilled in conflict resolution through proactive communication. Listens actively to customer questions and resolves issues and disputes tactfully and effectively. Seeks new challenges and opportunities for professional growth and advancement. Brings knowledge and willingness to work a flexible schedule. Multi-lingual willing to go the extra mile to provide exceptional customer service. 
  • Managing multiple priorities
  • Conflict resolution
  • Critical thinking
  • Eye for detail
  • PowerPoint
  • Mobile technologies and services
  • Positive attitude
  • Focused and driven
Relevant Experience
Protective Services
  • Applied safety procedures and policies as outlined in Department Safety Manual.
Airport Ground Coordinator
July 2016 to Current
Envoy Air Miami, FL Operate curbside baggage belts. Checked baggage and collected baggage charges.
Customs Secure Area Baggage Handler
September 2015 to July 2016
Ultra Aviation Services Miami, FL Loaded and offloaded luggage with the use of conveyor belts.
High School Diploma : 2014 Miami Springs Senior High School Miami Springs, FL, United States
Associate of Arts : Business Administration, 2018 Miami Dade College Miami, FL, United States