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Professional Summary
Ticket Agent well-versed in all aspects of booking, ticketing and customer service. Committed to providing the highest quality service to every passenger.
Skills
  • Wiling to work with a flexible schedule
  • Calm under pressure
  • Customer service specialist
  • MS Windows expert
  • Fluent in [English]
  • Familiar with Russian and French language.
Work History
03/2016 to Current
Ticket Agent Ellinair Office | International Airport "Makedonia" Thessaloniki, greece
  • Courteously responding to passengers inquires.
  • Use of ticketing and reservation software.
  • Advising customers on travel arrangements e.g visa-passports
  • Relayed updates and information to passengers in a friendly and timely manner.
  • Assisted passengers who wanted to trade in their tickets for different flights.
08/2008 to 12/2008
Cabin Crew Hella jet athens, greece
  • Greeted passengers, verified tickets and directed passengers to assigned seats.
  • Trained on operation of various aircrafts, including [Airbus 320].
  • Maintained a friendly, positive attitude when dealing with distressed passengers.
05/2008 to 08/2008
Cabin Crew Euro Air athens, greece
  • Greeted passengers, verified tickets and directed passengers to assigned seats.
  • Trained on operation of various aircrafts, including [MD-83].
  • Maintained a friendly, positive attitude when dealing with distressed passengers.
10/2007 to 05/2008
Cabin Crew HELLENIC IMPERIAL AIRWAYS Α.Ε. Elliniko, greece
  • Greeted passengers, verified tickets and directed passengers to assigned seats.
  • Trained on operation of various aircrafts, including [Boeing 747-200].
  • Maintained a friendly, positive attitude when dealing with distressed passengers.
Education
2003
High School Diploma:
31 Lyceum - Thessaloniki
2005
GED:
T.A.S - Thessaloniki
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Summary

Award-winning customer service professional offers 10 years experienced in sales and customer service. Remains calm and level-headed when faced with distressed passengers.

Highlights
  • Effective team player
  • Dependable and reliable
  • Staff management
  • Exceptional customer service
  • VIP services specialist
  • Store operations
  • Recruiting and interviewing
  • Safety-oriented
  • Fast learner
  • Scheduling
  • Communicates effectively
  • VIP services
  • Hospitality expertise
  • Operations management
Experience
Operation Manager 08/2010 KMA Investment USA Inc. Kissimmee, Florida

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.Trained new employees on company customer service policies and service level standards.Informed customers about sales and promotions in a friendly and engaging manner.Demonstrated that customers come first by serving them with a sense of urgency.Finally, exceeded targeted sales goals.

Flight Attendant / Cabin Crew 08/2005 to 08/2008 Saudi Arabian Airline Jeddah , KSA

Served as a member of the crew for 3 yrs. overseas flights per month.Ensured passenger safety and needs while on board.Monitored aircraft door assignment, ensured door locked and away from any debris. Performed emergency procedure while on board.

Front Desk Officer / Guest Services Officer 06/2002 to 07/2005 Shangri-la Makati Hotel Makati, Merto Manila Philippines

Monitored the appearance and performance of the front desk staff.Handled the top VVIP of the hotel. Greeted and registered guests and issued room keys.Monitored room availability using Fidelio.Greeted all guests in a courteous and professional manner.Room up sale.Processed credit card transactions and cash during the check in & checkout process.

Education
GED: Bachelor of Science in Tourism 2002 Philippine Aeronautical Training & Transportation Services Manila, Merto Manila , Philippines

Major in Airline Operation

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Career Overview
 A dynamic Customer Service Officer seeking new challenges and opportunities for professional growth and advancement  while offering the utmost care in client relations. Excited and motivated to help customers build successful financial futures. I look forward to contributing to your company's continuing success. 
 

Key Skills
  • Extensive knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
  • Very attentive giving customers full attention to customers , taking the tome to understand the points being
  • Made asking questions as appropriate and conveying empathy
  • Outstanding communication skills and interpersonal skills
  • Fokker 100 aircraft knowledge
  • Organised and reliable at all times
  • Conflict resolution and flexible
  • Loan processing knowledge
  •  Active listening skills
  • Strong organizational skills
  • Time management
  • Microsoft Office proficiency
  • Order processing
  • Collections proficiency
  • Sales expertise
  • Account coding aptitude
  • Cheerful and energetic
  • Flexible scheduling
Work Experience
Customer Service Officer, 01/2016 01/2016 Logan Central Queensland
  • Establish and maintain current client and potential client relationship by providing exceptional customer service Follow up new leads and referrals from internal departments Maintain daily tasks and procedures Present and deliver company products and services to current and potential clients Assist in monitoring all bank transactions Deal with dishonours and slow debts Asses loans applications and cheque cashing transactions Maintain professional and technical knowledge by attending educational workshop and internal training programs as directed Assist in enduring that the branch is in compliance with laws and regulations set forth by regulatory agencies Assist in monitoring office activity, including number of transactions, loan volume, sales, etc Assist by providing training to new staff Ensure office appearance and presentation is of a high quality of cleanliness Assist with daily and monthly reporting Follow the company's policies and procedures at all times Contribute to team effort by accomplishing related results as required Exceed and meet departmental objectives, including targets Assist in testing duress/panic alarms Participate in the monthly and weekly meetings Strive for new ways to continually increase the opportunities for new customers Maintain customer records by updating account information Prepare product service reports by collecting and annualising customer information.
Cabin Crew, 11/2014 01/2016
  • November 21st 2014-2016.
Educational Background
Polytechnic West TAFE Jandakot, WA Studied Certificate III in Aviation ( Flight Operations) · Manage disruptive & unlawful behaviour Certificate · Operated fire fighting equipments · Fire training Certificate Completed RSA training
Sevenoaks Senior College Cannington, WA English Music Design & Graphics Family & Children Certificate 1 Hospitality Completed Year 12
Skills
communication skills, interpersonal skills, Conflict resolution, client, clients, customer satisfaction, customer service, English, forth, Graphics, meetings, office, needs assessment, policies, processes, quality, Fast learner, reporting, sales, training programs
Additional Information
  • HOBBIES · Spending times with friends and family · Playing volleyball · Singing and socialising with new people
This resume is created in 7 minutes.
Work History
Pricing Analyst LOT Polish Airlines 06/2016 - Current
  • Providing a day to day market analysis
  • Having responsibility for markets covering over 10% of company revenue
  • Improving profitability on key Europe markets
  • Implementing new tools and solutions in order to gain increased revenue
Anti Money Laundering Analyst Royal Bank of Scotland 01/2015 - 06/2015
  • Reviewing and resolving AML and economic sanctions related alerts
  • Investigating and assessing alerts for potential money laundering risk in the Bank
  • Providing KYC reviews Building and maintaining strong relationship with Business Partners
  • Constantly improving knowledge in AML and maintaining understanding of money laundering and terrorist financing issues; including policies, procedures and regulations
Cabin Crew Member LOT Polish Airlines 06/2014 - 12/2014
  • Providing excellent customer service to passengers
  • Ensuring their comfort and safety throughout the flight
  • Dealing with security and emergency situations (first aid, CPR, passengers evacuation)
Education
Bachelor of Science: Transportation and Logistics Warsaw University of Technology - Warsaw Current
Skills
  • Microsoft Office
  • Data and Pricing Analisis
  • Interpersonal Skills
  • Teamwork
  • AML
  • Private Piloting
  • Animal Welfare
  • First Aid
Languages
  • Polish - Native
  • English - Professional working proficiency
  • Spanish - Elementary proficiency
  • German - Elementary proficiency
Courses and Trainings
  • Academy of Junior Manager - a course of marketing and management for Secondary School students, Warsaw University of Life Science
  • Sales Techniques Training Course provided by Client First
  • Assertiveness and Interpersonal Skills Training
Additional Information
  • Hobbies: aviation, diving, sailing and voluntary service
  • My nationalities: Polish, American. I am ready to relocate at anytime