Front Desk Receptionist resume examples

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Skillful Front Desk Receptionist resume

Ashley Nicole Porter
Professional Summary

Business Administration undergraduate student athlete with several years of professional background in customer service and business fields. Areas of specialization include finance, marketing and sales. I am an innovative individual with strong work ethic and ability to build lasting client relationships. Excellent communication and presentation skills. Talented in gathering, analyzing and defining business requirements to understand operations, needs and expectations.

Skills
  • Reliable
  • Team Player
  • Adaptability
  • Time Management
  • Ability to Work Under Pressure
  • Excellent Written & Verbal Communication Skills
  • Retail management
  • Data Entry
  • Currency transaction management
  • Customer service
  • Product Knowledge
  • Microsoft applications proficiency
Work History
07/2018 - Current Co-Owner Operator | Porters ProShop & Bowling Academy - Hampstead, MD
  • Maximized customer service and satisfaction by providing products and services to bowlers.
  • Conducted inventory, stocking and merchandising to track supplies and placed orders.
  • Organized tournaments, leagues and special events for customers and other athletes.
  • Created appointments for customers, performed regular maintenance for bowling products, educated customers on new and upcoming bowling industry products.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Communicated with customers via phone and email to confirm appointments and respond to inquiries.
09/2019 - Current Retail Management Associate | T Rowe Price - Owings Mills, MD
  • Processed IRA and Mutual fund redemptions, set up new accounts for new clients, worked with customers to understand and resolve issues with accounts.
  • Reviewed forms, legal documents and certifications to verify documentation to support redemptions and transfers.
  • Updated customer profiles with any new information for accounts, and called customers for clarification on activity for accounts.
06/2018 - 09/2019 ICU INOB Specialist | Toyota Financial Services - Owings Mills, MD
  • Performed various administrative functions, including emailing dealerships and auctions, investigating title issues, vehicle holds and training other team members to help in my position
  • Was promoted before finishing training prior to receiving current title
  • My report is high compliance and is crucial to getting aged cars sold as soon as possible
06/2017 - 08/2017 Summer ICU Clerk | Toyota Financial Services - Owings Mills , MD
  • Grounded and termed accounts for leasing contracts through Toyota and Lexus
  • Data entry of current mileage, allowed mileage, rate of miles, return date, ground dealership, payments, charges and fees
  • Worked with multiple team members to send out bills for customer accounts within a timely manner
06/2016 - 09/2016 Financial Advisor | Primerica - Rosedale, Maryland
  • Assisted clients with personal income issues
  • Taught clients how to save and invest their income
  • Sold Life, Auto, Home and other insurance
  • Recruited members to join my team
06/2015 - 08/2015 Front Desk Attendant | AMF Woodlawn - Woodlawn, Maryland
  • Greeted customers entering the bowling alley to understand what each customer wanted or needed
  • Operated a Point of Sale (POS) system to itemize and complete transactions including shoe rental, lanes and food
  • Assisted in helping customers understand and operate scoring system
05/2014 - 08/2014 Hostess | Outback Steakhouse - Owings Mills, Maryland
  • Seated guest and parties at desired table
  • Answered phones and placed guests on Call Ahead Seating list
  • Cleared tables
  • Cleaned bathroom
  • Rolled silverware
05/2012 - 04/2014 Receptionist | Nail Splash & Foot Spa - Owings Mills, Maryland
  • Managed office supplies, organization and upkeep of nail salon
  • Directed guests and routed them to desired nail technician
  • Answered and managed incoming and outgoing calls while recording accurate messages and appointments
  • Maintained a clean reception area, including lounge and nail tech areas
08/2002 - 07/2018 Sales Associate | Bowlers Discount Pro Shop - Towson, Maryland
  • Sell products such as bowling balls, shoes and accessories
  • Clean windows, vacuum and upkeep the pro shop
  • Clean, revive and resurface bowling balls
  • Take inventory once a week
References
  • Rondrea Tillery-Walls, TFS Trainer, Rondrea_TilleryWalls@toyota.com (410) 504-2745
  • Sagirah Wheeler, Primerica District Leader, Sagirah.w@gmail.com, (914) 830-7463
  • Rhea Butler, YMCA Case Manager, rheabutler@ymaryland.org, (301) 641-5245
Education
05/2018 Morgan State University, Baltimore, Maryland Bachelor of Science: Business Administration
  • Member, Grant-Brett Promethean Kappa Tau Honor Society
  • Member, Student Athlete Advisory Committee
  • Morgan State University Bowling Rookie of the Year
  • NCAA Division 1 Student Athlete
  • 2.9 GPA
  • Coursework includes Finance, Economics, Marketing, Business Management, Ethics, International Business, Information Systems and Business Administration.
  • Awarded Bowling MVP
2014 Hereford High School, Parkton, Maryland High School Diploma:
  • Member, FFA
  • Member, Chinese Culture Club
  • Member, National Honor Society​
  • Graduated with Honors​
Accomplishments
  • United States Bowling Congress Youth Star of Tomorrow Award 2014
  • United States Bowling Congress 11 Strikes in a Row for 298 Game
  • Received a Full Athletic Scholarship from Morgan State University and Graceland University
  • Opened Porters ProShop & Bowling Academy
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Job-winning Front Desk Receptionist resume

Kylee Clark
Professional Summary

Customer Service Specialist and receptionist professional with expertise in delivering support services and resolving customer complaints as well as performing Secretarial duties. Trained in multiple computer software system including multiple CRM databases.

Skills
  • Customer-oriented
  • High level of accuracy
  • Strong customer relations
  • Practices due diligence
  • Strong interpersonal skills
  • Superior verbal and written communication skills
  • Strong time management
  • Data Entries
  • Leadership
  • Computer Software 
  • Team work
  • Flexible
  • Adaptability
  • Conflict Resolution
  • People- oriented
  • Organized
  • Detailed -oriented 
Work History
Front Desk Receptionist Aug 2018 - Current
ABI Attachments Mishawaka, IN
  • Helped drive sales goals and achieve monthly quotas.
  • Reported maintenance problems to the appropriate personnel.
  • Answered telephone inquiries from clients, vendors and the public.
  • Received and routed business correspondence to correct department or staff member.
  • Answered the phone by the second ring and greeted callers enthusiastically.
  • Kept reception area clean and neat to give visitors a positive impression of the company.
  • Monitored premises security, screened visitors, updated logs and issued passes.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Coordinated office inventory by restocking supplies and placing purchase orders.
  • Greeted [Number] daily visitors and customers upon arrival.
  • Prepared packages for shipment, pickup or courier delivery to customers.
  • Sorted mail and other important data.
  • Reduced financial errors by managing commercial property accounting to ensure accuracy.
  • Accomplished human resources department and organization mission by completing related results as needed. 
  • Tracked vacation, sick and personal time.
  • Answered multi-line phones and directed calls to the proper departments.
  • Operated office photocopiers, coordinated travel arrangements, maintained office bulletin board and assisted staff with clerical or procedural requirements.
Cheerleading Coach Nov 2013 - Current
John Young Middle School Main Street
  • Maintained thorough knowledge of all rules, game procedures, coaching techniques and current trends in Cheerleading.
  • Built strong rapport with athletes and assistants before, during and after coaching seasons.
Title Clerk Jul 2017 - Jun 2018
Michiana Chrysler Dodge Jeep RAM Fiat Mishawaka, IN
  • Prepare Titles and send them to the appropriate auction.
  • Collect the paperwork needed for titles 
  • Apply for duplicate titles 
  • Faxing over Odometer statements, Power of attorneys, and Payoff Verification Statements
  • Updating Spreadsheets  
  • Calling Banks about releasing titles 
  • Calling customers for paperwork and to collect money due
  • filing titles
  • Assisting in new car title work 
Customer Service Specialist Jun 2016 - Apr 2017
Jordan Automotive 609 East Jefferson Street
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Scheduled appointments for Executives and managed their calendar.
Lead Teacher Nov 2013 - Jun 2016
Early Learners Academy Broadway Mishawaka
  • Encouraged good behaviors using the positive reinforcement method.
  • Established a safe play environment for the children.
  • Organized and engaged in recreational activities such as games and puzzles.
  • Encouraged children to be understanding of and patient with others.
Education
High School Diploma 2011
Ivy Tech South Bend
 I am willing to return to school to further my career. I wish to grow with the company and become a valued employee.
Certifications

Notary Public for the state of IN

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Experienced Front Desk Receptionist resume

Cecilia Escalera
Professional Summary
Talented administrative professional with background in accounting and finance. Extensive knowledge of Microsoft Excel and QuickBooks software.
Skills

  • Time Management
  • Efficient Multi-Tasker
  • Personal Needs
  • Cash Handling Experience
  • Administrative support specialist
  • Team Management Skills
  • Bilingual
  • Strong Communication Skills
  • Active Listening Skills
  • Handles Multiple Responsibilities
  • Company Policies
  • Microsoft Office Specialist 
  • Strong Organizational Skills
Work History
04/2016 to Current
Administrative Assistant/HR Coordinator/Payroll Specialist Harvest Kings, LLC – 5100 California Ave #232 Bakersfield CA 93280
  • Oversaw the day-to-day processing of payroll for 100 employees, including review of timesheets and computing pay in accordance with FLSA
  • Total Account Balances
  • Customer Relations
  • Special Orders
  • Accounting Clerk
  • Invoice Processing
  • Payment Complaints Discrepancies
  • HR Policies
  • Analyzed and modified compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
10/2015 to 10/2016
Sales Representative Sprint – 5616 Stockdale Hwy Bakersfield CA 93309
  • Prepared merchandise for sales floor.
  • Wrote, negotiated and finalized sales contracts.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Asked open-ended questions to assess customer needs. 
  • Fast-Paced Retail Environment
01/2014 to 10/2015
Front Desk Receptionist Bakersfield Mitsubisihi – 4600 Wible Rd, Bakersfield CA 93313

  • Microsoft Office Proficiency
  • In-Person Requests
  • Multiple Tasks
  • Handled High Volume Of Requests
  • Daily Office Operations
  • Data Entry
  • Managed office supplies, vendors, organization and upkeep.
  • Directed guests and routed deliveries and courier services.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Helped distribute employee notices and mail around the office.
  • Maintained a clean reception area, including lounge and associated areas.
Education
2012
High School Diploma
Wasco High School - 1900 7th St Wasco CA 93280
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