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Professional Summary

Customer Service Specialist and receptionist professional with expertise in delivering support services and resolving customer complaints as well as performing Secretarial duties. Trained in multiple computer software system including multiple CRM databases.

Skills
  • Customer-oriented
  • High level of accuracy
  • Strong customer relations
  • Practices due diligence
  • Strong interpersonal skills
  • Superior verbal and written communication skills
  • Strong time management
  • Data Entries
  • Leadership
  • Computer Software 
  • Team work
  • Flexible
  • Adaptability
  • Conflict Resolution
  • People- oriented
  • Organized
  • Detailed -oriented 
Work History
Front Desk Receptionist Aug 2018 - Current
ABI Attachments Mishawaka, IN
  • Helped drive sales goals and achieve monthly quotas.
  • Reported maintenance problems to the appropriate personnel.
  • Answered telephone inquiries from clients, vendors and the public.
  • Received and routed business correspondence to correct department or staff member.
  • Answered the phone by the second ring and greeted callers enthusiastically.
  • Kept reception area clean and neat to give visitors a positive impression of the company.
  • Monitored premises security, screened visitors, updated logs and issued passes.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Coordinated office inventory by restocking supplies and placing purchase orders.
  • Greeted [Number] daily visitors and customers upon arrival.
  • Prepared packages for shipment, pickup or courier delivery to customers.
  • Sorted mail and other important data.
  • Reduced financial errors by managing commercial property accounting to ensure accuracy.
  • Accomplished human resources department and organization mission by completing related results as needed. 
  • Tracked vacation, sick and personal time.
  • Answered multi-line phones and directed calls to the proper departments.
  • Operated office photocopiers, coordinated travel arrangements, maintained office bulletin board and assisted staff with clerical or procedural requirements.
Cheerleading Coach Nov 2013 - Current
John Young Middle School Main Street
  • Maintained thorough knowledge of all rules, game procedures, coaching techniques and current trends in Cheerleading.
  • Built strong rapport with athletes and assistants before, during and after coaching seasons.
Title Clerk Jul 2017 - Jun 2018
Michiana Chrysler Dodge Jeep RAM Fiat Mishawaka, IN
  • Prepare Titles and send them to the appropriate auction.
  • Collect the paperwork needed for titles 
  • Apply for duplicate titles 
  • Faxing over Odometer statements, Power of attorneys, and Payoff Verification Statements
  • Updating Spreadsheets  
  • Calling Banks about releasing titles 
  • Calling customers for paperwork and to collect money due
  • filing titles
  • Assisting in new car title work 
Customer Service Specialist Jun 2016 - Apr 2017
Jordan Automotive 609 East Jefferson Street
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Scheduled appointments for Executives and managed their calendar.
Lead Teacher Nov 2013 - Jun 2016
Early Learners Academy Broadway Mishawaka
  • Encouraged good behaviors using the positive reinforcement method.
  • Established a safe play environment for the children.
  • Organized and engaged in recreational activities such as games and puzzles.
  • Encouraged children to be understanding of and patient with others.
Education
High School Diploma 2011
Ivy Tech South Bend
 I am willing to return to school to further my career. I wish to grow with the company and become a valued employee.
Certifications

Notary Public for the state of IN

This resume is created in 7 minutes.
Professional Summary
Talented administrative professional with background in accounting and finance. Extensive knowledge of Microsoft Excel and QuickBooks software.
Skills

  • Time Management
  • Efficient Multi-Tasker
  • Personal Needs
  • Cash Handling Experience
  • Administrative support specialist
  • Team Management Skills
  • Bilingual
  • Strong Communication Skills
  • Active Listening Skills
  • Handles Multiple Responsibilities
  • Company Policies
  • Microsoft Office Specialist 
  • Strong Organizational Skills
Work History
04/2016 to Current
Administrative Assistant/HR Coordinator/Payroll Specialist Harvest Kings, LLC 5100 California Ave #232 Bakersfield CA 93280
  • Oversaw the day-to-day processing of payroll for 100 employees, including review of timesheets and computing pay in accordance with FLSA
  • Total Account Balances
  • Customer Relations
  • Special Orders
  • Accounting Clerk
  • Invoice Processing
  • Payment Complaints Discrepancies
  • HR Policies
  • Analyzed and modified compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
10/2015 to 10/2016
Sales Representative Sprint
  • Prepared merchandise for sales floor.
  • Wrote, negotiated and finalized sales contracts.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Asked open-ended questions to assess customer needs. 
  • Fast-Paced Retail Environment
01/2014 to 10/2015
Front Desk Receptionist Bakersfield Mitsubisihi 4600 Wible Rd, Bakersfield CA 93313

  • Microsoft Office Proficiency
  • In-Person Requests
  • Multiple Tasks
  • Handled High Volume Of Requests
  • Daily Office Operations
  • Data Entry
  • Managed office supplies, vendors, organization and upkeep.
  • Directed guests and routed deliveries and courier services.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Helped distribute employee notices and mail around the office.
  • Maintained a clean reception area, including lounge and associated areas.
Education
2012
High School Diploma
Wasco High School -
This resume is created in 7 minutes.
Professional Summary


Creative, personable, and analytical professional with exemplary communication skills and 4+ years of experience in fast-paced and detail-oriented environments

Work History
Systems Analyst/Administrative Assistant | 01/2018 to Current
Food Management Partners - Lubbock, TX
  • Corresponded with vendors daily to confirm prices, quantities, and delivery dates on all Lubbock distribution center orders
  • Supported the Operations and Purchasing teams by successfully maintaining restaurant order guides and pricing spreadsheets
  • Assisted in preparing for annual audit by obtaining updated copies of insurance certificates, non-disclosure agreements, and contact information forms from each supplier
Campus Associate | 08/2016 to 01/2018
Amazon.com, Inc. - Lubbock, TX
  • Resolved all customer service issues pertaining to package deliveries, product returns, and personal account information
  • Oversaw the daily process of receiving, unloading, and scanning all inbound shipments, as well as the dispatch of all outbound returns
  • Earned management trust by serving as a store key holder, responsible for completing all opening and closing duties
Front Desk Receptionist | 03/2014 to 08/2016
Body Bronze Salon - Lubbock, TX
  • Served as the primary point of contact for members and guests regarding information on salon services and products
  • Managed inventory and restocking assignments, trained new employees, and updated client profiles on salon's computer database
  • Scheduled client appointments and processed all credit card, cash, and check payments
Education
Texas Tech University - Lubbock, TX | Bachelor of Arts Global Studies , May 2018
Skills
  • Excellent written and verbal communication 
  • Strong problem-solver 
  • Proficient in Microsoft Office: Excel, Word, PowerPoint, and Outlook
  • Adaptability 
This resume is created in 7 minutes.
Professional Summary
 Administrative assistant who goes above and beyond basic administrative tasks, takes on multiple projects at once and Excellent work ethic.
Skills
  • Quick learner
  • Strong client relations
  • Great at multi tasking
  • Excellent Communication Skills
  • Works well under pressure
  • Multi-line phone proficiency
  • Professional phone etiquette
Work History
Veterinary Receptionist, 07/2018 to Current
Village square animal hospitalBoynton Beach, FL
  • Sorted, received and distributed mail and emails
  • Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices
  • Entered data from pet records and office visits into computer system using Avimark
  • Processed new patients and updated client records with key information such as current address and contact information using Avimark
  • Scheduled annual checkup appointments, consultations and surgeries
  • Maintained office and waiting room so common areas were clean and tidy at all times
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians
  • Prepared consent forms for surgeries And drop offs
  • prepared and submitted necessary paperwork to clients insurance company
  • imported and Informed clients of lab results
Front Desk Receptionist, 06/2017 to 07/2018
Regal Animal HospitalLake Worth, FL

  • Checked in and out patients for appointments, surgeries and boarding.
  • Professionally and courteously verified appointments and surgery times with patients
  • Managed and sold veterinary supplies and pet food.
  • Prepped and cleaned all rooms before and after patients
  • Prepared consent forms for surgeries .
  • Walk and feed dogs that are boarding and gave daily medications.
  • Bathed dogs
  • Completed paperwork for county tags and sent to county monthly
  • Assisted veterinary technicians in holding patients for blood work and presergical procedures
  • Obtained patient history and educated clients on heartworm and flea preventative options.  
  • Refilled prescriptions for clients

Administrative Assistant, 04/2014 to 07/2018
Ralph's Transfer1315 N Jog Rd West Palm Beach, FL 33407
  • Answered and managed incoming and outgoing calls while recording accurate messages
  • Maintained physical and computer-based filing systems
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
  • Communicated with delivery team, warehouse, and customers regarding outgoing deliveries
  • Made thorough documentation of damage claims
  • Tracked all delivery teams insuring they are on schedule, and contacted customers with updates accordingly
  • Managed 18-20 trucks with up to 20 stops daily
  • Worked from home if drivers were still out after hours on occasion
Front Desk Receptionist, 06/2013 to 03/2014
Best Vet Animal Hospital399 Winchester Park Blvd. Boynton Beach, FL 33436

  • Checked in and out patients for appointments and surgeries
  • Professionally and courteously verified appointments and surgery times with patients
  • Managed and sold veterinary supplies animal food and pet equipment
  • Prepped and cleaned all rooms before and after patients
  • Prepared patient charts, pre admissions and consent forms as necessary
Sales Representative, 09/2011 to 05/2013
South Fl. Buisness Ventures200 Knuth Rd Ste 204, Boynton Beach, FL 33436
  • Answered incoming calls
  • Proficiently sold cruise and vacation packages to customers
  • Provided customers with excellent customer service experience
Office Manager, 01/2020 to Current
Palm Beach Premier RemodelingLake Worth, FL
Education
Sonogram Ultrasound Medical Institute - 1177 Hypoluxo Rd, Lake Worth, FL 33462