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Summary

Hard working CNA on the Cardiac Telemetry Unit at Aspirus Wausau Hospital. Obtained my Associates Degree as a Radiologic Technologist in June of 2019 from Northcentral Technical College. Acquired my CNA license in 2016 along with my CPR and first aid certification. I'm looking forward to starting my career in Radiography and making a difference in someone's life each and every day.

Skills
  • Management
  • Patient Care
  • Electronic Charting
  • Dependable
  • Friendly
  • Flexible
  • Organized
  • Independent
Education
Radiography 2019 Northcentral Technical College Wausau, WI, USA
  • Associate Degree
  • Clinical site at a Level II Trauma Center, Aspirus Wausau Hospital
  • Had clinical rotations through Fluoroscopy, Surgery, Trauma, Portable X-ray, MRI, CT, Cath Lab, IR, and general X-ray
  • Traveled to Weston Aspirus Clinic and Medford Aspirus Hospital for clinicals
Phlebotomy for Healthcare 2019 Northcentral Technical College Wausau, WI
  • Certificate acquired
Nursing Assistant 2016 Northcentral Technical College Wausau, WI, USA
  • Certified Nursing Assistant
  • CPR and first aid certified
Work Experience
CNA Dec 2017 to Current
Aspirus Wausau Hospital: Cardiac Telemetry Unit Wausau, WI
  • CPR and first-aid certified
  • Help patients with their daily cares, needs, and support; physically, mentally, and empathetically
  • Adjust patient needs to status of patient
  • Provide a safe, clean environment
  • Provide safe transfers with every patient
  • Daily vitals and patient observations with proper documentation are done
Assistant Manager Apr 2011 to May 2018
Subway Colby, WI
  • Safely prepared meats, vegetables, bread, and cookies while happily serving customers
  • Created a clean, safe work environment
  • Interviewed, hired, trained, and disciplined employees along the way
  • Created and adjusted the work schedule to fit employees needs, along with managing call-ins
  • Ordered, and put away food delivery, and counted inventory
Sales Associate/Cashier Aug 2013 to Sep 2016
Victoria's Secret Wausau , WI
  • Assisted customers in finding their right fit in undergarments, and assisted with their final purchase
  • Created a comfortable and an easy experience for all customers
  • Rearranged and organized entire store
Housekeeping Oct 2014 to Mar 2015
St. Joseph's Hospital Marshfield, WI
  • Detailed cleaning of vacant and occupied rooms, hallways, and nurse stations
  • Containing contaminated linens and/or trash, along with keeping barriers to prevent cross contamination
  • Seeing to simple patient needs and questions
Deli Clerk/Cashier Sep 2013 to Feb 2015
County Market Wausau, WI
  • Safely prepared cold and hot foods in the deli, and cautiously sliced different varieties of meats and cheeses
  • Maintained a clean and tidy work environment
  • Handled customers and their groceries
References

Nikki Rowland - Radiologic Technologist/Clinical Instructor

Lea Ensign - RN/Former Coworker

Sherrie White - Cardiac Telemetry RN/Coworker


Shelly Purdy - Former Manager


Rhonda Stange - Former Teacher

or

This resume is created in 7 minutes.
Summary
Highly enthusiastic customer service professional with 15 years client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Skills
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Customer service expert
  • Adaptive team player
  • Opening/closing procedures
  • Reliable 
  • Seasoned in conflict resolution
Experience
Environmental Services, Housekeeping 05/2015 to Current Residence Inn Atlanta, GA
Swept and damp-mopped private stairways and hallways.
Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures.
Hand dusted and wiped clean office furniture, fixtures and window sills.
Cleaned and returned vacant rooms to occupant-ready status.
Kept utility sink rooms in clean, neat and orderly condition.
Laundry Attendant 10/2014 to 03/2015 Southern Medical Linen Service Tucker, GA
Prevented store losses using awareness, attention to detail and integrity.
Created new processes and systems for increasing customer service satisfaction.
Worked as a team member performing cashier duties, product assistance and cleaning.
Expressed appreciation and invited customers to return to the store.
Housekeeping 11/2012 to 05/2013 Castleberry Inn and Suites Atlanta, GA
Spot cleaned carpets using industrial carpet cleaner.
Emptied and cleaned all waste receptacles.
Cleaned and returned vacant rooms to occupant-ready status.
Supplied guests with extra towels and toiletries when requested.
Replenished guest supplies and amenities.
Housekeeping 04/2011 to 06/2012 Fairfield Inn East Point , GA
Removed trash and dirty linens from room attendant carts.
Swept and vacuumed floors, hallways and stairwells.
Delivered special request items such as cribs to guest rooms.
Replenished hotel amenities such as drinking glasses and writing supplies.
Cleaned rooms to the satisfaction of all clients.
Housekeeping 05/2000 to 09/2010 Renessiance Inn Atlanta, GA
Stocked room attendant carts with supplies.
Replenished hotel amenities such as drinking glasses and writing supplies.
Cleaned rooms to the satisfaction of all clients.
Stocked toilet tissue and paper towels, as well as other restroom supplies.
Cleaned and returned vacant rooms to occupant-ready status.
Kept utility sink rooms in clean, neat and orderly condition.
Evening Housekeeping 05/1998 to 05/2000 Crown Plaza East Point, GA
Hand dusted and wiped clean office furniture, fixtures and window sills.
Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
Swept and damp-mopped private stairways and hallways.
Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures.
Dusted ceiling air conditioning diffusers and ventilation systems.
Housekeeping 08/1997 to 05/1998 Day Inn Atlanta, GA
Spot cleaned carpets using industrial carpet cleaner.
Emptied and cleaned all waste receptacles.
Set up and cleaned banquet and conference rooms.
Supplied guests with extra towels and toiletries when requested.
Informed supervisor when supplies were low.
Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
Education and Training
GED OIC Building Atlanta, GA
This resume is created in 7 minutes.
Professional Summary
Courteous Front Desk Agent adept at balancing multiple tasks and priorities seamlessly while delivering the highest level of customer service. Flexible and innovative thinker with an optimistic attitude in the face of challenges.
Skills
  • Guest services
  • Reservations and booking system experience
  • Bookkeeping
  • Courteous and helpful
  • Results-oriented
  • Bilingual in 
  • Adaptability and responsiveness
  • Staff training
  • Inventory management systems
  • Strong interpersonal skills
  • Problem solving
Work History
Housekeeping Attendant, 10/2015 to 09/2017
Homewood Suites Ithaca, NY
  • Escorted guests to their assigned rooms, including transporting their luggage.
  • Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
  • Resolved service-related problems in a timely manner.
  • Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Recommended top dining and entertainment options for guests in the Ithaca and surroundingareas.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Verified that all storage areas and carts were clean and organized.
  • Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
  • Cleaned and changed bedspreads, blankets and mattresses.
  • Accepted accountability for all assigned building keys, master keys and access cards.
  • Picked up trash from parking lot and garden areas to keep those areas free of debris.
  • Disinfected and mopped bathrooms to keep them sanitary and clean.
  • Rotated linens in storerooms and replenished supplies when they were low.
Education
High School Diploma: 2002
University Hassan II - Morocco
This resume is created in 7 minutes.
Experience
Housekeeping Room Attendant Aug 2013 to Sep 2013
Red lion hotel Richland, Washington
  • Cleaning all rooms as expected, to make sure all rooms were fully stocked of towels,linens,and also the garnishments.
  • also if i had spare time i would was to fold the laundry,and to make lobby as perfect as possible for upcoming guests.
Dishwasher,meal preper,Cook,table busser Mar 2015 to Apr 2016
Hop jacks Richland, WA
  • Washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep a sanitized kitchen.
  • Maintained and repaired dishwashing machine to keep the kitchen running.
  • Supported other areas of the restaurant in set up, cleanup, prep work and equipment maintenance.
  • Monitored the freshness and condition of prepared foods.
  • Assisted servers and dining room hosts, quickly responding to guests' needs.
  • Stocked newly delivered inventory in storage, kitchen and food prep stations.
Room Attendant,houseman,maintenance Apr 2016 to Nov 2018
Shilo inn Richland, WA
  • Cleaned guest rooms and changed linens according to specific company guidelines and ensured that each room met standard setup compliance.
  • Delivered extra linens, paper products, and toiletries to guests upon request and in the timeliest fashion.
  • Ensured that guest complaints were handled in the most effective manner possible and that complimentary services were offered for hardship cases.
  • Checked, handled, assembled, and removed furnishings in the passenger cabin to make sure that such areas were thoroughly cleaned and all debris had been removed.
  • Sprayed insecticides and fumigants to prevent insect and rodent infestation.
  • Inspected and maintained facilities to maximize cleanliness and support upkeep targets.
     
Skills
  • Professional demeanor
  • Teamwork/Leadership
  • Attention to detail
  • Communication
  • Quick learner
  • Team building
  • Detail oriented
  • Effective listening
  • Relationship building
  • Decision-making
Education and Training
High School Diploma, high school diploma 2012 Chiawana High School Pasco, WA, United States

My G.P.A was at least a high 3.0

This resume is created in 7 minutes.
Summary

Skilled business professional with experience in law enforcement and juvenile mentoring. Certified Law Enforcement Officer in the State of South Carolina for five years, receiving both a Class 1 Certification (SCDPPPS) and Class 2 Certification ( SCDC). While working for these state agencies I have received a wealth of training and skills to include case management, data entry, investigatory skills, interpersonal communication skills, multitasking skills, weapons training, defensive driving, and the ability to handle high stress and dangerous environments and situations.

Highlights
  • Experienced Supervisor
  • Responsible for the mentor-ship of 150 students throughout the District
  • Experience in Evidence Based Practices
  • Case Management Skills
  • Video Surveillance
  • Interpersonal Communication Skills
  • Documenting
  • Community Outreach Specialist
  • Presented Criminal Cases in a Court Room Setting
  • Exceptional Problem Solver
  • Trained in Risk Management
  • Conflict Resolution
  • Firearm training specialist
  • Defense and Arrest Tactics
Experience
Hampton County School District 1 Hampton, South Carolina Student Achievement Advocate 08/2018 to Current
  • Recommended coping mechanisms and offered guidance to individuals dealing with intense problems
  • Kept all information confidential except in cases pertaining to abuse, neglect or threats
  • Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization
  • Monitored and provided assistance with such activities as homework, fitness and sports, art and literacy
  • Addressed absenteeism and combated truancy
  • Collected and entered statistical data into databases
South Carolina Department of Probation, Parole and Pardon Services Columbia, SC Probation And Parole Agent 08/2016 to 08/2018
  • Presented probation violations in General Sessions Court
  • Managed a caseload of 150 or more offenders at any given time
  • Devised supervision plans that would benefit clients and reduce recidivism rates after leaving the Department of Corrections
  • Special Operation Response in State of Emergencies
  • Referred clients to outside organizations to benefit their well being
  • DNA Extraction
  • Performed community outreach programs to establish a connections with members of the community
  • Processed and served warrants as needed for the Department
  • Investigatory skills
  • Transported offenders to and from multiple jurisdictions to include out of state extraditions.
  • Fingerprinting
Beaufort County Detention Center Beaufort, SC Detention Officer 07/2015 to 09/2016
  • Provide supervision and security for 30-60 inmates at any given time.
  • Booked new offenders into the jail
  • Removed warrants from NCIC
  • Transported inmates to and from legal visits
  • Access and Secure all entry and exit points within the facility
SC. DEPARTMENT OF CORRECTIONS CORRECTIONAL OFFICER 07/2014 to 07/2015
  • Providing safety and security by managing the movements and actions of inmates throughout the institution.
  • Transferring inmates to other areas such as other prisons, hospitals, and court rooms.
  • Providing care and custody to all inmates in the care of S.C.Department of Corrections.
Walt Disney's H.H.I. Resort Night Audit/ House Attendant 06/2012 to 04/2013
  • Processed guest calls and requests for the 20 building resort area.
  • Checked Rooms to see how many were available selling condition.
  • Emceed on site events for adolescent guest
JOHNSON C. SMITH UNIVERSITY STUDENT ATHLETE BOARD COMMITTEE PRESIDENT 08/2010 to 05/2012
  • Served as a liaison between the university's student athletes and the athletic department.
  • Oversaw the implementation of new student athlete stipends.
  • Responsible for the concerns and necessities for the 200 Athletes enrolled at the University.
Education
Bachelor of Science: Business Administration 2015 UNIVERSITY OF SOUTH CAROLINA, SCHOOL OF BUSINESS
  • Concentration: Management
Accomplishments

Received Employee of the Month (January 2019) for Wade Hampton High School

Received a Certificate of Appreciation from Director Adger while with the SCDPPPS.

Can Do Award recipient for assisting in a stabbing incident while with SCDC.

Employee of the month December 2014 (A.C.I.)

Helped to develop a new marketing strategy while interning at Stroud's Florist

Formally commended by superiors for bravery.

Additional Information
  • STRENGTHS: Solid Educational Background, Dedicated Team Player, Proactive Problem Solver, Great Communicator, Well Developed Interpersonal Skills
This resume is created in 7 minutes.
Professional Summary
Skills
  • Team leadership
  • Self-motivated
  • Extremely organized
  • Customer-oriented
  • Vendor sourcing and negotiations
  • Inventory control
Work History
  • Housekeeping Supervisor
  • Marriott Residence Inn Flagstaff
  • Flagstaff, AZ
  • September 2017 to Current
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Directed team of 23 personnel in busy hotel with 110 rooms.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Worked with front desk to respond promptly to all guest requests.
  • Room Attendant
  • DoubleTree by Hilton Flagstaff
  • Flagstaff, AZ
  • May 2015 to September 2017
  • Ensured each guest room was locked after housekeeping services were performed and maintained complete security of such rooms at all times.
  • Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques.
  • Cleaned guest rooms and changed linens according to company specifications, ensuring each room was in compliance with standard setup.
  • Collaborated with maintenance and housekeeping to maintain proper operation of bathroom fixtures.
  • ABO Certified Optician
  • Flagstaff Vision
  • Flagstaff, AZ
  • September 2009 to December 2009

Assisted general manager in visual field testing and patient education on contact lenses and eyeglass frame selection.  Answered phones, scheduled appointments and processed insurance benefits coverage.

  • Used lensometers to measure and record patients' lens power.
  • Accurately measured bridge and eye size, vertex distance, temple length, pupillary distance and optical centers of eyes.
  • Accurately recorded and reported test results according to established procedures.
  • Dispensing Optician
  • The Eyeworks
  • Flagstaff, Arizona
  • February 1989 to April 1999

Manage the front office of daily operations, including reception, scheduling, cash handling, and insurance processing.

Through personal and professional networking, created large base of clients.

Successfully integrated the in-house lab to cut & edge CR-39, polycarbonate and glass lenses. 

Crated inviting atmosphere to sales floor and a professional layout to lab area.

  • Licensed Optician
  • Focal Point Eyewear
  • Tuba City, Arizona
  • June 1983 to August 2009

Created an outreach program through word of mouth advertising to the community and schools. 

Established a bookkeeping system; a daily cash receipt for reconciliation and a patient file system.

Continually updated frame styles to follow fashion trends. 

Submitted bids to secure eyeglass provider contracts with local institutions.

Education
  • 88 Credits toward Business Management major - Business Management with Psychology minor
  • Northern Arizona University
  • Flagstaff, AZ
  • 2020
This resume is created in 7 minutes.
Executive Summary

I am interested in gaining Full-time employment with a company that offers opportunities for professional growth and advancement.

Core Qualifications
  • Strong organizational skills
  • Excellent and Professional Customer Service skills
  • Strong ability to perform a variety of tasks often on short notice
  • PATIENCE
  • Ability to use positive language
  • Time management skills
  • Microsoft Proficient , Email, Internet, and Data Entry experience 
  • Highly skilled in cleaning of residents rooms and other interior and exterior facility area
  • Telephone inquiries specialist
  • Sharp problem solver
  • Energetic work attitude
Professional Experience
IONE inc Northbrook, IL Customer Service Specialist 09/2017 to Current
Respond to customer inquires regarding company products and services
Check availability of stock and shipping dates.
Respond promptly to over 200 to 300 emails daily.
Resolve customer complaints via telephone, email or social media
Use telephone to reach out to customers and verify account information
Greet customers warmly and ascertain problem or reason for calling
Process backorders and cancelations.
Open claims with USPS, International, UPS and Fed Ex.
Process merchandise returns and exchanges.
Stock and rotate inventory regularly.
Assist in the warehouse with picking customers
Vista Medical Center Waukegan, Il Environmental Service Specialist 02/2015 to 07/2017
Cleaned and returned vacant rooms to occupant-ready status.
Stocked toilet tissue and paper towels, as well as other restroom supplies.
Hand dusted and wiped clean office furniture, fixtures and window sills.
Spot cleaned carpets using industrial carpet cleaner. 
Swept and damp-mopped private stairways and hallways.
Kept utility sink rooms in clean, neat and orderly condition.
Removed trash and dirty linens from room attendant carts.
Cleaned rooms to the satisfaction of all clients.
Goodwill TalentBridge - Gurnee Gurnee, IL Housekeeping Attendant 09/2014 to 12/2014
Cleaned and returned vacant rooms to occupant-ready status.
Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
Stocked toilet tissue and paper towels, as well as other restroom supplies.
Informed supervisor when supplies were low.
Replenished guest supplies and amenities.
Stocked room attendant carts with supplies.
Swept and vacuumed floors, hallways and stairwells.
Removed trash and dirty linens from room attendant carts.
Cleaned rooms to the satisfaction of all clients.
Softpath Systems Norcross, GA Environmental Service Specialist 10/2011 to 10/2013
Hand dusted and wiped clean office furniture, fixtures and window sills.
Swept and damp-mopped private stairways and hallways.
Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures.
Stripped floors using electrical cleaning equipment.
Emptied and cleaned all waste receptacles.
Operated incinerators and trash compactors to dispose of garbage.
Swept and vacuumed floors, hallways and stairwells.
Uniforms Unlimited Vernon Hills, IL Customer Service Represenative 01/2008 to 10/2011

Provided excellent service through handling customers calls

Accurately processed customers orders

Maintained and demonstrated a working knowledge of the company's products and conditions of sales

Data Entry

Interacted with sales team to ensure excellent service to customers

Embrodary

Geo Janitorial Kenosha, WI Environmental Sevice Specialist 03/2004 to 10/2007

Cleaned and maintained buildings

Cleaned carpets

Sanitized floors and other surfaces

Waxed and Buffed floors

Maintained an clean environtment

Cleaned and sanitized washrooms

Education
High School Diploma 2003 Waukegan High School, Waukegan, IL, USA
This resume is created in 7 minutes.
Skills
  • Leadership qualities 
  • Adaptive team player
  • Safety procedures 
  • Excellent communication
  • FAA regulations
  • Emergency situations management
  • Conflict resolution
  • Skilled multi-tasker
Career Overview

Dedicated Customer Service Representative motivated to maintain outstanding customer satisfaction and contribute to company success.

Work Experience
Customer Service Associate
February 2020 to June 2020
Aaa Auto Club Group Dearborn, MI
  • Managed high-volume of inbound  customer calls.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Flight Attendant
April 2017 to Current
Gojet Airlines Saint Louis, Missouri
  • Complete all post-flight duties
  • Ensure that all company procedures and Federal Aviation Regulations are adhered to
  • Ensure compliance with all Federal, State, Local and foreign regulations
  • Ensure the aircraft is clean and prepared for flight with provisions on board for the safety and comfort of the passengers
  • Verify that emergency equipment is in working order
  • Prepare passengers and aircraft for landing, following procedures
Flight Attendant
March 2016 to November 2016
Skywest Airlines Salt Lake City, UT
  • Certified CRJ 200 
  • Dependable and assertive with time management
  • Respond politely to passenger complaints regarding ticketing and baggage handling
  • Complete all post-flight duties
  • Instruct passengers on all safety and emergency procedures 
Personal Banker/ Supervisor
July 2015 to February 2016
Best Bank Ypsilanti, Mi
  • Top Sales Associate 
  • Opening and closing procedures of the bank
  • Filing customers documents
  • Opening and closing accounts at customers request
  • Working in fast pace environment
  • Communicate bank policies to customers in an understanding manner
  • Customer resolution
Brand Ambassador
December 2011 to Current
MKTG Marketing Company Farmington Hills, MI
  • Exceeding leading numbers of sales in Michigan
  • Executing cross sales and direct sales at on-site and off-site events
  • Displaying professional demeanor at all times
  • Representing a multi-million dollar company that's number 1 in its sales
  • Execute sale tasks as a team/individual
  • Responsible Lead Ambassador
  • Understanding and abiding by Michigan gaming and liquor control laws
Assembly Line Worker
October 2010 to June 2015
Android Industries Warren, MI
  • Used assembly instructions to complete jobs in an efficient and accurate manner.
  • Supported quality assurance by visually inspecting items and removing defect parts.
  • Collaborated in a team-based environment to maintain line productivity.
Cocktail Server
October 2007 to September 2010
MGM GRAND CASINO Detroit
  • Excellent Customer service to all guest
  • Serve drinks in fast pace environment while handling large sums of cash for company
  • Understanding and abiding by Michigan Alcohol Laws
  • Assisting guest on any questions and concerns
  • Team oriented work environment
  • This job taught me to be prepared for any situation and adapt smoothly
Educational Background
Associates of Liberal Arts : Psychology, 2014 Oakland Community College Bloomfield Hills, MI