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Professional Summary

Director of Housekeeping who can support business empowered solutions to design, improve and support key business processes. Responsible for planning, organizing, and developing of the overall operation of the housekeeping department in accordance with federal, state, and local standards, and guidelines along with assuring the highest degree of quality guest care is maintained at all times. Diligent and meticulous, with the ability to maintain project efficiency and discipline. Equally effective as both a leader and teammate.

Skills
  • Hospitality Software: Lightspeed, Opera, HSOS, OnQ,
  • Business Software: Microsoft Office Proficient:Word, Excel, Outlook, and
  • PublisherLanguages: English, fluent in Spanish
  • Operating Systems: ​Windows 7,8, and 10
  • Proven job reliability, diligence, dedication and attention to detail.  
  • Proven experience supervising housekeeping departments of 40+ employees. 
  • Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization
  • The ability to anticipate customer needs, change goals and direction quickly and multitask 
Work History
Housekeeping Manager, 09/2014 to Current
SHERATON LINCOLN HARBOR WEEHAWKEN NJ
  • Planning, organizing and directing team members to ensure the highest degree of guest satisfaction.
  • Daily supervision of the housekeeping staff, including the day, event and post-event crews.
  • Determines and maintains the department work schedule used to notify staff of upcoming events and ensure proper preparation and staffing for each event. 
  • Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment. 
  • Maintain the housekeeping budget, providing billing summaries and expenses for all pre and post events. 
  • Recruit, schedule and train all new housekeeping staff members. 
  • Knowledge of OSHA and safety standards within Housekeeping department.
  • Union Local 6 experience.
Executive Housekeeper, 04/2012 to 09/2014
The Westin Governor Morris, Morristown Morristown, NJ
  • Knowledge of OSHA and safety standards within Housekeeping department
  • Work closely with front desk, engineering department to ensure we have rooms ready for upcoming guest.
  • Conduct pre-event inspections of all rooms, clubs, seating areas and public areas prior to guest arrival/departure.
  • Planning, organizing and directing team members to ensure the highest degree of guest satisfaction. 
  • In charge of 40+employees.
  • Payroll every two weeks, using ADP.
  • Experience in a union environment local 6.
Housekeeping Manager, 04/2010 to 03/2012
Millennium Broadway Hotel New York New York, NY
  • Managed and oversaw the full scope of housekeeping operations ensuring a smooth running and cost-efficient hotel in all respects.
  • Interviewed, hired, trained and supervised 40+ employees; completed weekly work schedules; delegated assignments ensuring accuracy and time-effectiveness.
  • Assisted staff members in developing skills essential for quality performance.
  • Engaged in extensive problem resolution; served as the primary liaison to guests, employees and hotel representatives to reconcile issues ensuring optimal levels of client satisfaction.
  • Completed pay roll using Time Saver.
  • Experience in a union environment local 6.
ASSISTANT DIRECTOR OF HOUSEKEEPING FROM, 01/2003 to 01/2009
OMNI HOTEL AT CNN CENTER
  • Nominated for numerous "Employee of the Month" awards.
  • Provided quality service to a diverse clientele within a large-scale, reputable hotel.
  • Supervised work activities of cleaning personnel to ensure orderly attractive rooms.
  • Offered individualized service to frequent guests ensuring customer satisfaction in all respects.
  • Investigated complaints regarding housekeeping service and equipment and took corrective actions.
  • Interacted closely with a wide variety of departments including Sales, Reservations, Accounting, Front desk.
  • Opening of the house using Epitome.
  • Conducted inventory of supplies and submitted requests to upper management.
  • Inspecting rooms on daily basics, VIPs dignataries, etc.
  • Prepared reports, concerning room occupancy, payroll expenses and department expenses.
Education
High School Diploma Maristas High School - LIMA-PERU
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Professional Summary

Housekeeping manager possessing comprehensive background in hospitality desires a role at an upscale hotel. Courteous service professional with a strong dedication to exceeding expectations.

Work History
Diplomat Beach Resort - Housekeeping Manager
Hollywood, FL 10/2019 - Current
  • Placed orders for housekeeping supplies and guest toiletries.
  • Managed team productivity and workflow to exceed quality standards.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Evaluated employee performance and developed improvement plans.
  • Directed team of 147 personnel in busy hotel with 1000 rooms.
  • Procured information from various vendors to ensure cost-effective purchasing.
Conrad New York - Housekeeping Manager
New York, NY 09/2018 - 10/2019
  • Developed new Turndown strategies, and certified the PM team on the Turndown Experience.
  • Developed and mentored staff on policies and protocols to foster new program implementation.
  • Worked with front desk to respond promptly to all guest requests.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Promoted safety by demonstrating proper operation and training staff on cleaning methods.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked in a strong union environment, and ensured that all guidelines were followed effectively.
The Westin New York Grand Central - Housekeeping Manager
New York, NY 06/2018 - 08/2018
  • Placed orders for housekeeping supplies and guest toiletries.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Maintained controls over expenses and inventory for optimal budget tracking.
  • Directed team of over a hundred team members in a busy hotel with 774 rooms.
Conrad Fort Lauderdale Beach - Housekeeping Supervisor
Fort Lauderdale, FL 09/2017 - 06/2018
  • Evaluated employee performance and developed improvement plans.
  • Worked with front desk to respond promptly to all guest requests.
  • Assisted management team with hotel opening.
  • Assisted with the implementation of the REX HotSos Housekeeping system.
  • Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
Hilton Fort Lauderdale Beach Resort - Housekeeping Certification Coach
Fort Lauderdale, FL 08/2016 - 09/2017


  • Training all new/old team members to correctly perform day to day operations.
  • Teaching resort standards as well as hotel specific knowledge to all housekeeping team members.
Hilton Fort Lauderdale Beach Resort - Housekeeping Supervisor
Fort Lauderdale, FL 05/2014 - 08/2016
  • Assign workers their duties and inspect work for conformance to prescribed standards of cleanliness.
  •  Investigate complaints regarding housekeeping service and equipment, and take corrective action.
  • Conduct orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
  • Inventory stock to ensure adequate supplies.

Hilton Fort Lauderdale Beach Resort - Guest Ambassador
Fort Lauderdale, FL 05/2013 - 05/2014
  • Responsible for delivering housekeeping items in response to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Skills
  • Hotel operations and management
  • Service-oriented
  • Hospitality background
  • Team building
  • Courteous
  • Resort experience
  • Natural leader
  • Diligent
  • Efficient
  • Team building
  • Luxury-oriented
  • Computer knowledge
Education
Seymour High School Seymour, TN 2010 High School Diploma
Broward College Fort Lauderdale, FL BBA: Hospitality & Hotel Management
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Summary

A motivated Manager with over 10 years in the service industry. Responsible for planning, organizing, and developing the overall operation of the Housekeeping Department. Recognized for assessing operational needs, with solutions to save costs and driving guest satisfaction. Resourceful, well-organized with an excellent leadership and team building record.

Skills
  • Manages a team of 80 housekeeping associates through motivation, engagement, coaching and development
  • Able to anticipate guest needs and with proven experience in guest service and problem resolution
  • Working knowledge of rooms management systems
  • Experience managing a multi use property (Resort & Vacation Club Ownership)
  • Advanced knowledge of housekeeping process and procedures to include working with union negotiations and a union contract
  • Efficient at staffing, scheduling, training, discipline and developing associates
  • Maintains and manages the budget and projections
  • Interacts effectively with all levels of management, both inside and outside of the organization
Experience
Housekeeping Manager 10/2016 to 10/2020 Waikoloa Beach Marriott/Marriott Vacation Club Kailua Kona, HI
  • Increased productivity by holding housekeepers accountable for completing daily room credits and monitoring dropped room averages
  • Improved GSS room cleanliness scores by leading, motivating and engaging associates on a daily basis
  • Train, coach, develop teamwork to ensure guest satisfaction and room cleanliness are in line with our goals
  • Resolve guest complaints in collaboration with all other departments and all housekeeping complaints in a timely and professional manner
  • Oversee controls over expenses and inventory for optimal budget tracking
  • Planned and executed the hotel room renovation from start to finish and its conversion into a multi use property
Operations Manager 05/2015 to 10/2016 Ganir And Company Pacific Rim Commercial Services Honolulu, HI
  • Managed all field operations on the Island of Hawaii
  • Recruited, supervised and trained high performing teams of Division Managers
  • Achieved business development goals and successful contract negotiations
  • Met all budgeted and fiscal responsibilities
  • Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution
Case Manager/ Job Readiness Trainer 07/2014 to 05/2015 Goodwill Industries Of Hawaii Kailua Kona , Hawaii
  • Coach individuals and families on becoming self sufficient and overcoming barriers
  • Intake counseling and eligibility assistance for State funded financial aid
  • Job readiness trainer with a curriculum of financial literacy, motivational skills, job retention skills, and job placement assistance
Licensed Mortgage Loan Originator 04/2012 to 07/2013 DHI Mortgage Company Ltd. Kailua Kona, Hawaii
  • Origination of residential mortgage loans from application to closing to include in-depth financial risk analysis and credit counseling
  • Implemented a high impact sales and marketing plan to generate leads and drive business
  • Established a builder portfolio business lead consisting of 7 separate single family developments on Oahu, Maui, and Big Island
Food And Beverage Manager 02/2006 to 03/2012 The Club At Hokuli'a Kailua Kona, HI
  • Private members only club, responsible for Food and Beverage Operation, included the main restaurant /bar, banquets, and special events on site and off site
  • Supervise, train, counsel and evaluate associates
  • Forecast, revenue and financial acumen
  • Menu planning and event planning
  • Maintained a high level of member satisfaction
  • Extensive Food, Wine, Service and Spirits knowledge
Education and Training
Technical Diploma David N. Myers College American Bar Association Paralegal Studies Cleveland, Ohio
Activities

Chair person on various Spirit to Serve community events with an increase in charitable contributions year after year

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Professional Summary
I am a self-motivated athletic professional with extensive experience in leadership positions and working with teams. As a committed fitness professional I am dedicated to pursuing goals, being a team player and performing well under pressure. I also have over 3 years of experience in the hospitality industry, as well as in-depth knowledge of sales and marketing.
Skills

  • Competitive
  • Adaptable
  • Personable and friendly
  • Strategic sales knowledge
  • Creative problem solver
  • MS Windows proficient
  • Exceptional communication skills
  • Quick learner
Work History
Professional Football Player, 03/2017 to 07/2017
Rivals Professional Football League Miami , Florida
  • Served as the tight end for the Miami Blazes for 1year.
  • Managed time effectively while traveling for games, attending practice and going to classes.
  • Effectively communicated with a diverse group of athletes, coaches and game officials.
  • Exhibited excellent teamwork and a strong work ethic by promoting camaraderie.
Landscaper, 04/2016 to 08/2016
Onslow Parks and Recreation Jacksonville, North Carolina
  • Cared for established lawns by mulching, aerating and weeding.
  • Repaired established lawns using seed mixtures and fertilizers recommended for particular soil type and lawn location.
  • Maintained and drove the company vehicle to different job sites
  • Managed local events by providing the necessary equipment and supplies
Front Desk Customer Service Representative, 01/2015 to 05/2016
Holiday Inn Express Havelock , North Carolina
  • Greeted, registered and assigned rooms to guests of hotel.
  • Answered an average of 18 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Politely assisted customers in person and via telephone.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Housekeeping Manager , 09/2011 to 09/2013
Vidant Medical Center Greenville , North Carolina

  • Demonstrated ability to lead and motivate an outstanding team.
  • Performed monthly inventory and maintained office and medical supply counts.
  • Followed infection control procedures.
  • Cleaned in and around the buildings, prioritizing safety at all times.
Education
High School Diploma: 2006
West Carteret High School - Morehead City, North Carolina
  • 3.7 GPA