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Professional Summary

Director of Housekeeping who can support business empowered solutions to design, improve and support key business processes. Responsible for planning, organizing, and developing of the overall operation of the housekeeping department in accordance with federal, state, and local standards, and guidelines along with assuring the highest degree of quality guest care is maintained at all times. Diligent and meticulous, with the ability to maintain project efficiency and discipline. Equally effective as both a leader and teammate.

Skills
  • Hospitality Software: Lightspeed, Opera, HSOS, OnQ,
  • Business Software: Microsoft Office Proficient:Word, Excel, Outlook, and
  • PublisherLanguages: English, fluent in Spanish
  • Operating Systems: ​Windows 7,8, and 10
  • Proven job reliability, diligence, dedication and attention to detail.  
  • Proven experience supervising housekeeping departments of 40+ employees. 
  • Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization
  • The ability to anticipate customer needs, change goals and direction quickly and multitask 
Work History
Housekeeping Manager, 09/2014 to Current
 SHERATON LINCOLN HARBOR WEEHAWKEN NJ
  • Planning, organizing and directing team members to ensure the highest degree of guest satisfaction.
  • Daily supervision of the housekeeping staff, including the day, event and post-event crews.
  • Determines and maintains the department work schedule used to notify staff of upcoming events and ensure proper preparation and staffing for each event. 
  • Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment. 
  • Maintain the housekeeping budget, providing billing summaries and expenses for all pre and post events. 
  • Recruit, schedule and train all new housekeeping staff members. 
  • Knowledge of OSHA and safety standards within Housekeeping department.
  • Union Local 6 experience.
Executive Housekeeper, 04/2012 to 09/2014
 The Westin Governor Morris, Morristown – Morristown, NJ
  • Knowledge of OSHA and safety standards within Housekeeping department
  • Work closely with front desk, engineering department to ensure we have rooms ready for upcoming guest.
  • Conduct pre-event inspections of all rooms, clubs, seating areas and public areas prior to guest arrival/departure.
  • Planning, organizing and directing team members to ensure the highest degree of guest satisfaction. 
  • In charge of 40+employees.
  • Payroll every two weeks, using ADP.
  • Experience in a union environment local 6.
Housekeeping Manager, 04/2010 to 03/2012
 Millennium Broadway Hotel New York – New York, NY
  • Managed and oversaw the full scope of housekeeping operations ensuring a smooth running and cost-efficient hotel in all respects.
  • Interviewed, hired, trained and supervised 40+ employees; completed weekly work schedules; delegated assignments ensuring accuracy and time-effectiveness.
  • Assisted staff members in developing skills essential for quality performance.
  • Engaged in extensive problem resolution; served as the primary liaison to guests, employees and hotel representatives to reconcile issues ensuring optimal levels of client satisfaction.
  • Completed pay roll using Time Saver.
  • Experience in a union environment local 6.
ASSISTANT DIRECTOR OF HOUSEKEEPING FROM, 01/2003 to 01/2009
 OMNI HOTEL AT CNN CENTER
  • Nominated for numerous "Employee of the Month" awards.
  • Provided quality service to a diverse clientele within a large-scale, reputable hotel.
  • Supervised work activities of cleaning personnel to ensure orderly attractive rooms.
  • Offered individualized service to frequent guests ensuring customer satisfaction in all respects.
  • Investigated complaints regarding housekeeping service and equipment and took corrective actions.
  • Interacted closely with a wide variety of departments including Sales, Reservations, Accounting, Front desk.
  • Opening of the house using Epitome.
  • Conducted inventory of supplies and submitted requests to upper management.
  • Inspecting rooms on daily basics, VIPs dignataries, etc.
  • Prepared reports, concerning room occupancy, payroll expenses and department expenses.
Education
High School Diploma Maristas High School - LIMA-PERU

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Professional Summary

Housekeeping manager possessing comprehensive background in hospitality desires a role at an upscale hotel. Courteous service professional with a strong dedication to exceeding expectations.

Work History
Diplomat Beach Resort - Housekeeping Manager
Hollywood, FL 10/2019 - Current
  • Placed orders for housekeeping supplies and guest toiletries.
  • Managed team productivity and workflow to exceed quality standards.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Evaluated employee performance and developed improvement plans.
  • Directed team of 147 personnel in busy hotel with 1000 rooms.
  • Procured information from various vendors to ensure cost-effective purchasing.
Conrad New York - Housekeeping Manager
New York, NY 09/2018 - 10/2019
  • Developed new Turndown strategies, and certified the PM team on the Turndown Experience.
  • Developed and mentored staff on policies and protocols to foster new program implementation.
  • Worked with front desk to respond promptly to all guest requests.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Promoted safety by demonstrating proper operation and training staff on cleaning methods.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked in a strong union environment, and ensured that all guidelines were followed effectively.
The Westin New York Grand Central - Housekeeping Manager
New York, NY 06/2018 - 08/2018
  • Placed orders for housekeeping supplies and guest toiletries.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Maintained controls over expenses and inventory for optimal budget tracking.
  • Directed team of over a hundred team members in a busy hotel with 774 rooms.
Conrad Fort Lauderdale Beach - Housekeeping Supervisor
Fort Lauderdale, FL 09/2017 - 06/2018
  • Evaluated employee performance and developed improvement plans.
  • Worked with front desk to respond promptly to all guest requests.
  • Assisted management team with hotel opening.
  • Assisted with the implementation of the REX HotSos Housekeeping system.
  • Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
Hilton Fort Lauderdale Beach Resort - Housekeeping Certification Coach
Fort Lauderdale, FL 08/2016 - 09/2017


  • Training all new/old team members to correctly perform day to day operations.
  • Teaching resort standards as well as hotel specific knowledge to all housekeeping team members.
Hilton Fort Lauderdale Beach Resort - Housekeeping Supervisor
Fort Lauderdale, FL 05/2014 - 08/2016
  • Assign workers their duties and inspect work for conformance to prescribed standards of cleanliness.
  •  Investigate complaints regarding housekeeping service and equipment, and take corrective action.
  • Conduct orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
  • Inventory stock to ensure adequate supplies.
Hilton Fort Lauderdale Beach Resort - Guest Ambassador
Fort Lauderdale, FL 05/2013 - 05/2014
  • Responsible for delivering housekeeping items in response to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Skills
  • Hotel operations and management
  • Service-oriented
  • Hospitality background
  • Team building
  • Courteous
  • Resort experience
  • Natural leader
  • Diligent
  • Efficient
  • Team building
  • Luxury-oriented
  • Computer knowledge
Education
Seymour High School Seymour, TN 2010 High School Diploma
Broward College Fort Lauderdale, FL BBA: Hospitality & Hotel Management

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Experience
Housekeeping Manager
June 2015 to February 2016 Interstate Cleaning Corp － Flagstaff, AZ My duties were to maintain a clean, safe appearance at the Flagstaff Mall including the common areas, parking lot and outdoor landscaping.
Apartment Manager
March 2010 to May 2014 Wavertree Apartments － Flagstaff, Az
  • Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
  • Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
  • Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
  • Act as liaisons between on-site managers or tenants and owners.
  • Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.
  • Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties.
  • Clean common areas, change light bulbs, and make minor property repairs.
Pro Desk Manager
June 2009 to March 2010 Home Depot － Flagstaff, Az
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Plan and direct activities such as sales promotions, coordinating with other department heads as required.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
Assistant General Manager
May 1993 to April 2008
  • Homco Ace Hardware - Flagstaff, Az Manage staff, preparing work schedules and assigning specific duties.
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Locate, select, and procure merchandise for resale, representing management in purchase negotiations.
  • Plan and direct activities such as sales promotions, coordinating with other department heads as required.
  • Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
  • Plan store layouts or design displays.
Summary
Service-oriented manager with a 22 year back ground in various types of management. Core competencies include managing personal, cost management, construction and maintenance as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Skills
Administration and Management Building and Construction Customer and Personal Service Troubleshooting Sales and Marketing Repairing
Education and Training
High School Diploma : General Yankton High School － Yankton, SD General
Skills
advertising, Hardware, Inspect, inventory, Marketing, negotiations, personnel, policies, processes, product-marketing, repairs, Repairing, Sales, staffing, Troubleshooting

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Summary
Experienced and Professional Executive Housekeeping Manager with strong organizational and multi-tasking skills as well as superior time and resource management capabilities. Dedication to completing tasks on time and surpassing expectations. Able to excel in fast-paced high-pressure environments.
With over 17 years of industry experience. I demonstrate an extensive track record of proven guest loyalty, and brand equity in the hospitality industry.
Able to effectively and efficiently manage all daily hotel operations that achieve planned goals, revenue, house profit, and maintain company standards for guest satisfaction, quality assurance, and asset protection.

 
​
Skills
  • Team Leadership
  • Guest Relations
  • Operations Improvement
  • Staff Training/Development
  • Scheduling
 
 
  • Negotiations
  • Conflict Resolution
  • Vendor Relations
  • Effective Communications
  • Quality Assurance
Experience
Executive Housekeeping Manager 03/2017 to Current Crestline Hotel and Resorts Jacksonville, FL
  • Ensures that housekeeping and laundry staff are trained in all service attendant operations, including cleaning procedures and hotel amenities
  • Provides guidance, reinforced positive work ethics and monitored operation's efficiency and corrective measures.
  • Proficiently built rapport and strong relationships with all departments and senior leaders through sincerity, diligent efforts, and sound ethical decisions.
  • Conducts inspections of all areas with the ability to anticipate customer needs, change goals, and direction quickly while multitasking.
  • Recruit, schedule, train, and developed all hotel staff.
  • Administer disciplinary action including termination
Guest Services Front Desk 03/2017 to 03/2017 Crestline Hotels & Resorts Jacksonville, FL
  • Streamlined effective operations when acting as swing manager coordinating personnel scheduling and developments with guest reservations and hotel personnel.
  • Solid experience in accounting functions such as account Payable/Receivable and auditing.
  • Complete all transactions and daily deposits and verify float counts
  • Confirmed guest registration reservations and other clerical duties with a focus in quality and courtesy.
  • Communicate with all hotel departments efficiently and maintain the function board with in the hotel lobby
Housekeeping Manager 05/2012 to 02/2016 Remington Hospitality Atlantic Beach, FL
  • Upheld the highest standards of cleanliness, safety and conduct.
  • Focused on delivery of excellent guest service and support that provided a guest destination experience and resulted in repeat business, referrals, and continued guest loyalty.
  • Performed all inventory control initiatives and managed all maintenance issues and concerns.
  • Oversight of all hotel operations, guest service, inventory management and workforce development and scheduling for all housekeeping.
Banquet Captain 08/2000 to 05/2012 Remington Hospitality Atlantic Beach, FL
  • After several years as a Banquet Server was promoted to Captain
  • Supervised, scheduled, trained, and assigned duties of banquet staff ensuring consistent high quality food and service standards.
  • Effectively communicated with kitchen staff, executive management, serving staff, and customers.
  • Managed preparation, set-up, and led Banquet and Catering events with additional responsibilities of maintaining Service & Quality standards across all service groups
  • Maintained food and equipment inventories
Education and Training
GED: General Studies 1998 Florida Community College Jacksonville, FL, United States
Program Completion : Hospitality Management 2012 Remington Management training program Atlantic Beach, Florida
Acheivements
Maintained highest scores of cleanliness during my tenure through all quality assurance inspections
Promote a consistently friendly atmosphere by providing exceptional thriving guest service
Established techniques to enhance employee engagement

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