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Professional Summary

I am a focused customer-orientated server successful at multi-tasking and delivering prompt and friendly service to all customers. I maintain a positive attitude and a great sense of humour during peak hours. I am helpful, kind and determined person who enjoys working with people of all ages, who is also opened minded to learning new skills to more understanding.


Organised and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Skills
  • MS Office proficiency
  • Multitasking strengths


  • Attention to detail
  • Customer/Client relations
  • Conflict Resolutio


  • Data entry
  • Telephone skills
Work History
Law Intern 08/2019 to 08/2019
Fiona Adelaide, South Australia
  • Drafted professional legal memos, and letters for clients
  • Assisted in compiling information from client meeting for team handover meeting to rest of legal team
  • Assisted in creating reports, correspondence to clients with Microsoft Office programs.
  • Adhered to all related company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
  • Kept records in [Software] to maintain [Type] data by entering and updating information.
  • Entered daily data in computer systems and documented office activities.
  • Kept reception area clean and neat to give visitors positive first impression.
Supervisor 07/2018 to Current
Mark Thompson Adelaide, South Australia
  • Performed research to collect and record [Type] data.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Maintained daily reports and advised executive leaders in decision-making processes.
  • Reconciled daily sales transactions to balance and log day-to-day revenue with Maitre'D
  • Recorded inventory sales into organization's weekly income report.
  • Provided management with feedback regarding employee performance and training needs.
  • Demonstrated new products, procedures and techniques to employees.
  • Trained new employees in specific job requirements.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Mentored newly hired employees on [Type] equipment and [Task] and developed training manual for all [Job title]s to use for reference purposes.
  • Maintained compliance with company policies, objectives and communication goals.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Night Manager/ Barista/ Server 02/2015 to Current
Gino Patini Gellatisimo Norwood
  • Having worked across all 4 stores has given me the ability to adjust to new environments quickly
  • Developed and maintained positive working relationships with others to reach business goals as a team
  • Manage up to 5 people on a shift at a time
  • Ability to close and open store in an efficient and quick manner 
  • Inventoried and restocked items throughout day
  • Assigned work to team members based on company needs, personal strengths and job knowledge.
  • Instructed staff on appropriately handling difficult and complicated sales
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Generated repeat business through exceptional customer service.
  • Ability to multi task and remain calm during peek hours
  • Proficiently able to use cash register to handle customer transactions
  • Made and served café beverages of all different variety
  • Prepared and served various hot and cold desserts
  • Cleaned counters, machines, utensils and seating areas daily
  • Trained new team members with positive reinforcement and respectful, encouraging coaching
Inbound Customer Experience and Sales Agent 03/2020 to Current
TSA Group
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Recommended products to customers and suggested other options if preferred product was unavailable.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
  • Assisted call-in customers with questions and orders.
  • Adapted to new applications and maintained knowledge of current technologies.
  • Communicated professionally with colleagues and customers.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
  • Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
  • Contacted customers to return routine and general calls promptly.
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.
Education
Bachelor of Education (Primary R-7), Bachelor of Arts Flinders University - Bedford Park, SA, Australia
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Professional Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Skill Highlights
  • Strong organizational skills
  • Active listening skills
  • Energetic work attitude
  • Large cash/check deposits expert
  • Telephone inquiries specialist
  • Invoice processing
  • Accounts receivable professional
  • General ledger accounting aptitude
  • Effective time management
Work Experience
01/2017 - Current
Scenic Acres retirement Residence Calgary, AB Receptionist - Casual
  • Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Served as central point of contact for all outside venders needing to gain access to the building.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Supported executives and handled extra projects as needed.
  • Created a file for each residents admitted.
  • Responded to in-coming emails and fax services.
09/2015 - 03/2016
Homewood suits by Hilton Winnipeg, MB Night Audit and Supervisor
  • Organized weekly sales reports for the sales department to track product success.
  • Reviewed account information and charged guest during check out.
  • Resolved service related problems in timely manner.
  • Verified that personal and payment information on guest account was accurate and complete.
  • Posted room to and house account ledgers manually or using computer systems.
  • Greeted and check-in the guest in to the hotel.
  • Made night Auditors schedule.
05/2015 - 09/2015
203 Kennedy Medical Clinic Winnipeg, MB Medical Assistant
  • Consistently praised for efficiently handling administrative duties (e.g. answering phones, scheduling appointments, maintaining medical records, patient processing billing and book keeping) that allowed doctors and nursing staff to focus on the health concerns of their patients.
  • Complete and submit clinical documentation in accordance with agency guidelines.
  • Collect urine and fecal samples.
02/2015 - 03/2016
shoppers drug Mart Winnipeg, MB Cosmetician
  • Worked effectively and efficiently to ensure that all instruments were clean and in working condition.
  • Increased knowledge of customer behavior by fashioning displays using creativity and organizational skills obtained by excellent communication with customers.
  • Engaged and assist customers on beauty products.
  • Created displays to attract customers to promote sales.
  • Reorganized department, balanced order and controlled stock.Completed markdowns, build displays, engaged with customers questions about healthy eating.
09/2011 - 02/2015
Le Chateau Winnipeg, MB Cashier, In-store Merchandiser, Manager
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as a cashier, responsibility opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Communicating with venders regarding back order availability, future inventory and special orders.
Education and Training
2013
Sheriff Cosmetics Winnipeg, MB, Canada Beauty & Bridal Make-up Artist, Certificate
CDI College Winnipeg, MB, Canada Accounting & Payroll Administrator, Diploma
Canadian Payroll Association Winnipeg, MB, Canada Payroll Compliance Practicioner Certification, Candidate
UFCW Winnipeg, MB, Canada High school, Diploma
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Professional Summary
  Dynamic Hotel Desk Clerk highly successful at juggling multiple priorities while delivering superb service with a smile. Computer-savvy and organized with strong attention to detail. Courteous Front Desk Agent adept at balancing multiple tasks and priorities seamlessly while delivering the highest level of customer service. Over a year in the hospitality industry. Fast learning, enthusiastic and eager to be part of a customer service-oriented team. Process Guide Manager bringing extensive experience in high-volume warehouse operations, including logistics, distribution and inventory management. Disciplined warehouse professional knowledgeable about material load capabilities, site analysis and general logistics. Reliable and hardworking warehouse operator committed to getting each job done as quickly, efficiently and safely as possible.
Work History
Night Auditor , 09/2016 to Current
Doubletree By Hilton Norfolk, Virginia


  • Greeted and welcomed all hotel guests with a smile.
  • Escorted guests to their assigned rooms, including transporting their luggage.
  • Reviewed account information and charges with guests during check-out.
  • Verified that personal and payment information on guest accounts was accurate and complete.
  • Greeted, registered and assigned rooms to guests of the hotel.
  • Answered department telephone calls within two rings, using correct salutations and telephone etiquette.
  • Made and confirmed reservations.
  • Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.
  • Created daily and weekly cash reports for accounting management.
  • Analyzed daily balance sheet accounts for corporate reporting.
Process Guide Manager , 01/2014 to 09/2016
Amazon Chester, VA
  • Maintained accurate stock records and schedules.
  • Supervised material flow, storage and global order fulfillment.
  • Picked up incoming stock and delivered materials to designated locations.
  • Built a motivated warehouse team of 35 well-trained staff.
  • Led warehouse improvement initiatives to advance operational efficiencies.
  • Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
  • Cleaned and maintained the warehouse in compliance with OSHA safety standards.
  • Used item numbers to properly stock warehouse.
Education
High School Diploma: 2010
Booker T Washington High School - Norfolk, VA
Certifications
  • Fire Watch Certification
  • Traffic Control , Crane Walker, and Fork Truck Spotter Certification
  • OSHA 10 Trained
Skills
  • Strong leader
  • Auditing
  • Maintains confidentiality
  • Works well under pressure
  • Dedicated team player
  • Flexible
  • Accurate and detailed
  • Service-oriented
  • Hospitality background
  • Five-star hotel experience
  • Computer knowledge
  • Hard working and self-motivated
  • OSHA standards
  • Forklift operation
  • Material handling
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Highlights
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Meticulous attention to detail
  • Resourceful
  • Dedicated team player
  • Self-directed
Overview
Four years of front desk and secretarial experience. Experience with dealing with customer inquiries via telephone, email and in person. Excellent telephone manner. Excellent customer service, communication and public relations skills. Careful management of time and resources. Diligent about checking work and attention to detail. Flexible and able to change priorities when the situation calls for it. Experience maintaining a file system in front office; keeping a clean desk and office space; maintaining a schedule and arranging appointments; taking messages and ensuring they get to intended person; maintaining petty cash flow.
Experience
Front Desk Oct 2017 to Current
Eden Resort & Suites Lancaster, PA
  • Greet and register guests and issue room keys.
  • Welcome guests, provide answers to questions, and anticipate guests' service needs.
  • Recommend top dining and entertainment options for guests in the Lancaster area.
  • Monitor room availability using Opera.
  • Process credit card transactions during the checkout process.
  • Greet all guests in a courteous and professional manner.
  • Foster strong working relationships with all hotel departments.
  • Train new hires and help them to resolve issues that arise during their shifts. 
  • Maximize occupancy rates and revenue through suggestive selling of upgrades and packages. 
  • Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
  • Helped develop shift checklists. 
  • Awarded "Associate of the Quarter" Third Quarter 2018
Front Desk | Night Auditor Dec 2015 to Oct 2017
Hampton Inn & Suites Mount Joy/Manheim, PA
  • Completed check in / check out process with guests in an efficient, friendly manner.
  • Responsible for all daily hotel accounting and financial reporting on overnight shift. 
  • Served as Manager on Duty 11pm-7am. 
  • Built relationships with repeat guests and provide service based on previous preferences.
  • Monitored guest satisfaction and provided solutions when problems were identified.
  • Monitored loyal guest program, Hilton Honors, and ensured preferences were assigned of next day's arrivals. 
  • Balanced hotel accounts.
  • Completed daily revenue spreadsheet to prepare for transmission to corporate office. 
Server Apr 2015 to Dec 2015
Koomo Asian Fusion Mount Joy, PA
  • Assisted guests with making menu choices in an informative and helpful fashion.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Appropriately suggested additional items to customers to increase restaurant sales.
  • Maintain customer satisfaction by developing rapport with customers.
Receptionist Apr 2010 to Jan 2014
The Wood Shop Wales, United Kingdom
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.  
  • Maintained files, typed forms and letters and processed payments.
  • Placed orders for materials.
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Dealt with customer inquiries via telephone, email and in person.
Education
GED SELF STUDY FEBRUARY 2015
REIKI LEVEL ONE HEALING HANDS REIKI MAY 2010
MICROSOFT WORD NEATH PORT TALBOT COLLEGE UK JUNE 2011
CPR CINTAS JANUARY 2017
Qualifications
Customer satisfaction, data entry, email, fax machine, forms, letters, materials, Microsoft Office, photocopier, printer, sales reports, tables, telephone skills.
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Professional Summary
Experienced in working with children of all ages. With the ability to provide proper care and support. Strong case management knowledge and a strong understanding of building relationships and assisting those in need.
Skills
  • CPR and First Aid Certified.
  • Strategy, Vision & Mission Planning
  • Solid knowledge of methods of observing, evaluating and recording child behavior.
  • Familiarity with Early Childhood Education program policies, practices and philosophy
  • Wide knowledge of NAEYC standards.
  • Ability to engage and communicate with individual children during the activities and routines.
  • Ability to maintain records and prepare reports.
  • Ability to resolve conflicts between children positively and effectively.
  • Excellent written and oral communication skills.
  • Profitability & Cost Analysis
  • Billing, Collections & Cash Management
  • Active Host Systems
  • Epi-Pen use
  • Special-needs childcare
  • Highly observant
  • Microsoft Excel proficiency
  • Classroom management
  • Organized
  • Cultural sensitivity
  • Nutrition knowledge
  • Conflict resolution
  • At-home daycare professional
  • Mother of 2
  • Food handling preparation
  • Supply ordering
  • Database Management 
  • Opera System
  • Archtics Ticketmaster

Work History
Night Auditor Holiday Inn Express 04/2015 - 07/2016
  • Reconcile and close out hotel financial activities averaging $60,000-80,000 daily.
  • Implement high-impact sales and marketing initiatives, resulting in 15% increased occupancy and profitability.
  • Balance all rebates and other miscellaneous charges and processed credit card transactions during the reservation and checkout process totaling $200,000 monthly.
  • Transmit credit card batches and prepare daily revenue reports.
  • Run audit reports for the front office system.
  • Enter all pertinent information into a prescribed bookkeeping system.
  • Balance all revenue and settlement accounts Graced Place- Founder 10/2011.
  • Strategically plan agenda for community outreach programs for children ages 8-18.
  • Plan 8-12 events annually for fundraising, campaigns and regular public relations/marketing.
  • Engage in outreach and development of Board, advisory council, and in-kind services.
  • Collaborate with The Non-Profit Consortium, Inc., Connections Consultants, Non-Profit Trinity Award and the Georgia Center for Non-Profits in order to gain specialized knowledge in services for special projects.
  • Research, develop, initiate and implement fund-raising events to help reach annual budgetary goals of $90,000.
  • Responsible for customer service and program management.
  • Oversee Board's obligation to maintain legal, fiduciary, and moral responsibility for the company.



Lead 2 yr Old Teacher Bridge Pointe Christian Daycare Academy, Inc - Lithonia GA 06/2013 - 08/2014
  • Responsible for the planned arrangement, manifestation, furnishings and learning environment in the child care classrooms.
  • Attended to the children's everyday educational, emotional and social needs.
  • Provided indoor and outdoor supervision of the children.
  • Set up and cleaned away equipment.
  • Provided a supportive and caring environment for children.
  • Participated in various training courses provided by pervious employers in child care.
  • Provide a healthy, safe and welcoming environment.
  • Planed activities that would stimulate growth in language, social and motor skills.
  • Provided children with individual attention.
  • Communicated with parents on a regular basis.
  • Updated records of contact, medical and progress information.
  • Set up children's play areas, bookshelves and naptime areas daily.
  • Mediated talks between parents and teachers regarding disciplinary concerns.
  • Used constructive problem-solving techniques to resolve parent disputes.
  • Administered prescribed medication in pill, liquid and shot format.



Owner Busy Bees in Home Daycare Center 10/2011 - 04/2012
  • Developed and implemented curriculum for children age newborn to Ten years.
  • Directly cared for and nurtured children enrolled.
  • Designed an appropriate childcare and business environment within the shared space of a private home.
  • Stayed abreast of new findings in the child development field.
  • Planned, purchased and prepared food served to children.
  • Interviewed, hired, trained my assistant.
  • Oversaw all and performed most maintenance and repairs of facility.
  • Created and maintained accounting and bookkeeping systems.
  • Purchased supplies.
  • Created advertising and marketing.
  • Performed community outreach.
  • Administered prescribed medication in pill, liquid and shot format.
  • Planned and led games, reading time and singing for groups of [Number] children.
  • Modeled appropriate activities and positive behavior management.
  • Maintained accurate and detailed records of enrollments, attendance, health and safety, emergency contact information and incident reports.
  • Familiarized parents with center's policies, regulations, fees and curriculum.
  • Brought signs of potential emotional and developmental problems in children to caregiver's attention.
  • Maintained a positive demeanor to facilitate a stable, consistent environment.
  • Promoted language development skills through reading and storytelling.




Founder and President Graced Place Inc - Lithonia 09/2014 - 01/2017
  • Created an agenda for community outreach programs for children ages 8-18
  • Plan 8-12 events annually for fundraising, campaigns and regular public relations/marketing
  • Engage in outreach and development of Board, advisory council, and in-kind services Collaborate with The Non-Profit Consortium, Inc., Connections Consultants, Non-Profit Trinity Award and the Georgia Center for Non-Profits in order to gain specialized knowledge in services for special projects Research, develop, initiate and implement fund-raising events to help reach annual budgetary goals of $90,000    
  • Responsible for customer service and program management Oversee Board's obligation to maintain legal, fiduciary, and moral responsibility for the company                                                         
  • Wrote, optimized and promoted traffic-building articles on topics from community involvement  and depression awareness.
  • Managed business finances, including paying vendors and suppliers for products services rendered.




Group Sales Specialist Inspire Live LLC - 5300 Democracy Dr 07/2016 - 05/2017
  • Analyzed industry trends and compiled market research data to inform planning and strategy.
  • Directed targeted marketing efforts that introduced new products and promoted product visibility.
  • Increased volume of business by 90% by following up on leads, cold calling and networking.
  • Prospected to obtain new accounts while maintaining relationships with existing accounts.
  • Prepared income statements and balance sheets and projected cash flow.
  • Researched public perception of products and services and used information gathered to guide strategy development.
  • Reviewed sales and activity reports to measure productivity and meet company performance targets.
  • Solicited and developed new business accounts by cold calling and networking.
  • Set up all of my new vendor and merchant credit accounts.
  • Maintained exceptional customer service ratings for the company on The BELONG tour.
  • Developed and pitched a plan for an innovative The BELONG tour group tickets, securing $20K in venture capital funding.


Education
Associate of Applied Science: Psychology Collin College - Collin County Current
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Summary
Computer Technician with background in imaging, printer installation, memory installation, hard drive installation, motherboard replacement and general troubleshooting. Seeking challenging position with opportunities for expanding upon existing skill base.
Skills
  • Windows XP
  • Windows 8
  • HTML
  • C++
  • Working independently
  • Strong communication skills
  • Attention to detail
  • Fast Learner
Work Experience
06/2011 - 05/2017
Staybridge Suites Laredo, TX Night Auditor Greeted and registered guests and issued room keys. Kept records of room availability and guests' accounts, manually or using computers. Performed bookkeeping activities, such as balancing accounts and conducting nightly audits. Recorded guest comments or complaints, referring customers to managers as necessary. Monitored room availability using OPERA. Processed credit card transactions during the checkout process. Fostered strong working relationships with all hotel departments.
Education and Training
2008
Lyndon B. Johnson High School Laredo, TX, 78046 High School Diploma Graduated in the top 25% of the class with a 3.75 GPA. Excelled in all courses, including Webmastering and Business Computer Information Systems (BCIS). Competed in UIL meets as a member of the Computer Applications team.
2011
Laredo Community College Laredo, TX, 78046 Associate of Applied Science: Computer Networking
Graduated with a 3.5 GPA. Coursework in Computer Networking and Information Technology. Coursework in Electrical Engineering. Minor in Biomedical Technologies. Interned at the Laredo Medical Center IT department prior to graduation.