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Dependable, enthusiastic worker with experience in the aircraft industry. Self-starter dedicated to achieving high-quality results in a timely and safe manner. Seeking employment as a member of the Boutique team.
  • Skilled at transferring luggage to other gates, other airlines, and to the passengers themselves.
  • Proficient at monitoring customer safety during boarding and deplaning.
  • High degree of ability in assisting customers in a friendly manner. 
  • Skilled in the operation of ground service equipment.
  • Provide proper marshaling signals for aircraft and ground crew.
  • Physically dexterous and capable of the heavy lifting of passenger and crew luggage.

  • Applied safety procedures and policies as outlined in Great Lakes safety manual.
  • Often identified and corrected the misplaced luggage in the inter airline baggage carts.
  • Very adept at the friendly and caring interaction needed with individuals who required assistance.

Ramp Agent
March 2017 to Current
Great Lakes Airlines Denver, CO
  • Ramp agent duties including the loading, unloading and transfer of baggage.
  • Directing aircraft for takeoff and/or landing
Warehouse Dock Worker
June 2016 to Current
Denver 5 Amazon Sort Center Aurora, CO
  • Goods handling and shipping.
February 2011 to August 2016
Self Employed Northglenn, CO Licensed CNA and full time caretaker for my elderly parents.
Electrical Apprentice
February 2007 to February 2011
Denver Joint Electrical Union
  • Installation of commercial electrical systems; ensuring proper safety and operational requirements.
  • Frequent operation of both industrial reach and pettibone forklift trucks
Education and Training
Metropolitan State University Denver, CO
This resume is created in 7 minutes.
Professional Summary
Motivated customer service specialist with over 10 years retail experience in a fast-paced, team-based environment. Friendly Sales Associate adept at working in diverse retail and customer service environments.
  • Quick learner
  • Proficient in cash management
  • Shipping and receiving professional

  • Medical terminology knowledge
  • Credit card processing
  • Cash flow management
Work History
January 2005-December 2015 Agency owner and sales manager Agencia Hidalgo | 1804 E Third st dayton 45403

I was in charge of the sales of insurance, call costumer, answer question regarding payments dues and updates. Performing quotes for new clients and offering then all new products that with have on market.

Normally, we answer about 200 calls from new and existing costumers. I greeted all costumers that arrived to the office. Described all our services to new and existing costumers.

As manager I was responsible to opening and closing the office, also report the payroll to the proper weekly hourly employees.

October 2011-April 2014 Ramp agent Delta airlines | CVG

As a ramp agent I was taking care of the costumer luggage, loading and unloading the baggage to and from the plane. Marshaling plane arrival, acting as wing walker.

always fallowing all safety rules and airports regulations

August 2015-Current Lead operator | Mitsubishi Electric | Mason, oh I work with Mitsubishi electric as lead operator, teaching other coworkers the safety way to operate the equipment and making sure all the safety rules are fallow , helping to reach the daily goal of production. 
1986 High School Diploma: NAVAL ACADEMY ILLINWORTH Ecuador
This resume is created in 7 minutes.
  • Industrial Instrument Mechanic Inter-Provincial Red Seal Endorsed Industrial Instrumentation and Control Technician diploma CPR and AED certified.
Professional Summary
Safety-conscious instrument mechanic skilled in the operation and maintenance of a variety of processes and process controls.
Work History
Instrument mechanic, 07/2013 to Current
  • Catalyst Pulp and Paper - Port Alberni, British Columbia Installed, rebuilt and diagnosed field devices such as pumps, motors, instruments, control valves, piping, analyzers and analytical sensors.
  • Configured, installed and derived control narratives for logical controls implemented via distributed control systems, programmable logic controllers and stand alone controllers.
  • Diagnosed process upsets alongside operators in various paper production processes including but not limited to steam production, combustion water treatment, effluent treatment, and steam turbine operation.
  • Performed routine testing and documentation of effluent treatment samples to ensure quality control and to meet ISO standards.
  • Safely worked with, managed and stored dangerous chemical reagents.
  • Safely operated various equipment such as man lift, fork lift, scissor lift, and crane.
Ramp agent, 05/2010 to 07/2012
Pacific Coastal Airlines Vancouver, BC
  • Maintained safe travel of passenger aircraft and cargo aircraft.
  • Safely managed the loading and handling of dangerous goods to and from aircraft.
  • Management and safe handling of passenger waste and sewage.
  • Operated fork lift within critical environment in safe and responsible manner.
06/2009 to 06/2012
Air Transat - Vancouver BC
  • Worked alongside avionics and engineers performing routine maintenance and testing of large passenger aircraft.
Diploma: Industrial Instrumentation and Controls Burnaby, 2013
British Columbia Institute of Technology -
Industrial Instrumentation and Controls Burnaby
This resume is created in 7 minutes.
Professional Summary
Operations Manager who uses vast experience and knowledge in the best possible way for achieving the company's goal of delivering the Purple Promise. Adapts quickly to unexpected changes and thrives on multiple tasks while working in a team centered setting. Possesses strong leadership abilities and self-driven to achieve positive results in a time sensitive environment.
  • Exceptional attention to detail
  • Identifies and predicts problems
  • Provides well-thought-out solutions
  • Teaches and trains other
  • Leads group discussions
  • Motivates the team
  • Manages conflict
  • Knowledge of all computer systems in use
Work History
Operations Manager, 01/2015 to Current
FedEx Express- BCBA Herndon, VA
  • Provide leadership and clear direction to a team of 34 couriers and swing drivers on a daily basis
  • Perform CSM functions such as Environmental inspections, safety checks, time cards, cash audits, and training
  • Work with my peer managers to ensure a safe and professional sort and on-road operation for the AM and PM shift
  • Have managed AM and PM on-road work groups as well as the customer service agents
Ramp Agent, 09/2003 to 01/2015
FedEx Express- IADR Dulles, Virginia
  • Coordinated and participated in the loading of various trunk and feeder airframes including 727, 757, Airbus A300/A310, MD10/MD11 and C-208/ATR 15
  • Communicated with GOC, ramps and stations within our market to effectively provide service to our customers
  • Upheld USPS contract daily by ensuring the shipments departed in a timely manner while efficiently managing routes and staying in close contact with USPS supervisors
  • Leads and collaborates in a team capacity to ensure on time departures of all outbound volume with maintaining a safe and productive environment
Material Handler, 11/2001 to 09/2003
FedEx Express- IADR Dulles, Virginia
  • Operated Tugs, belt loaders and FMC 15/30/40 loaders to load various airframes
  • Loaded multiple aircrafts while adhering to strict time constraints and sudden changes
  • Completed pre and post-trip safety inspections, recording and reporting any defects and malfunctions
Handler, 02/2001 to 11/2001
FedEx Express- IADR Dulles, Virginia
  • Responsible for the loading and offloading of ULDs to help the sort conclude in a timely fashion
  • Performed Information Agent functions of inspecting, opening, and placing new containers online, during the Weekday and Saturday operations, to maintain the sort flow
Bachelor of Science: Computer Networking, Strayer University - Alexandria, Virginia

High School Diploma: 1999
Annandale High School - Annandale, VA
This resume is created in 7 minutes.
Dynamic Computer and Cell Phone Technician experienced in all aspects of hardware, software and operating systems maintenance and repair. Possesses in-depth knowledge of advanced diagnostic techniques.
  • System checks and troubleshooting
  • Virus and spyware removal
  • Computer diagnostics and repair
  • Customer service-focused
  • Organized
  • Mac and PC expert
  • Highly motivated
  • Resourceful
Material Controller Feb 2006 to Jun 2013
General Dynamics North Kingstown, RI
  • Retrieved, entered and maintained data in ITS (materials tracking system) including producing inventory reports.
  • Selected products for specific routes according to pick sheets.
  • Supervised material flow, storage and global order fulfillment.
  • Unloaded, picked, staged and loaded products for receiving operating powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.
  • Oversaw special orders and after-hours, urgent shipping jobs.
Senior Secuirty Officer Jan 2002 to Feb 2006
General Dynamics North Kingstown, RI
  • Inspected classified repositories in accordance with DOD classified materials policy.
  • Monitored and authorized entrance/departure of employees, visitors checking passes and credentials.
  • Investigated and reported calls and complaints involving fire, theft, accident and hazard reports.
  • Administered parking permit system/verified vehicles were properly parked with displayed parking permits.
Ramp Agent - Various Airlines Oct 1996 to Dec 2002
T. F. Green Airport Warwick, RI
  • Created airfreight waybills.
  • Picked up and transported cargo and baggage to and from aircraft.
  • Vacuumed aircraft upholstery, cleaned windows and serviced galleys, de-iced aircraft.
  • Station trainer.
Captain Feb 1995 to Jun 2008
Warwick Security Service Warwick, RI
  • Checked passes and credentials of persons seeking to enter the property.
  • Continuously monitored security cameras and fire, building and alarm systems.
  • Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.
Education and Training
GED 1993 Cranston West Adult Education Center Cranston, RI
This resume is created in 7 minutes.
Professional Summary
Seeking the position of Bank Teller in a challenging financial institution where exceptional customer service, cash handling, and computer usage experience will be maximally utilized.
Microsoft Word, Excel (Pivot Tables), and PowerPoint
Work History
Administrative Support Team Associate, 11/2016 to 06/2017
Macys Valley Stream, NY
  • Greeting customers in store and through phone calls.
  • Daily vault count and replenishment.
  • Preparing cash deposits for daily pickup.
  • Responsible for storewide ordering including cash ordering.
  • Handle customer complaints and issues with high professional courtesy.
  • Actively work in teams to reach store goals.
Ramp Agent, 05/2013 to Current
Delta Airlines Jamaica, NY
  • Load and unload Aircraft.
  • Work as a team to ensure on time departures.
  • Provide flight crew with accurate load information.
  • Marshalling aircraft

Skills & Accomplishments______________________________________________

  • Support Associate of the Season Award 03/17.
Bachelors of Science: Finance, Current
Queens College - Queens, NY
Associate of Science: Queensborough Community College - Bayside, NY
Associate of Science: Finance, 05/17
Queensborough Community College - Bayside, NY
Business Administration: Finance, Finance Dean's List Recipient
This resume is created in 7 minutes.
I am an experienced aviation ramp service agent who has also attained many years of customer service and managerial experience in a previous role. My overall professional background consists of extensive knowledge in sales, marketing, e-commerce, and current ramp service agent experience within the aviation industry to service aircraft, and where safety is top priority. Currently seeking a new opportunity to expand my knowledge and experience within the aviation industry.
Menzies Aviation Los Angeles, CA Ramp Service Agent 01/2018 to Current
  • Service Boeing and Airbus model aircraft to prepare for arrivals and departures
  • Aircraft services include inputting potable water, downloading & uploading baggage from aircraft cabins, and aiding in lavatory extractions
  • Compile with all safety procedures and station policies to maintain the safety and security of the ramp at all times
  • Monitor customer safety during during boarding and deplaning​
  • Prepare proper paperwork associated with each flight to ensure accuracy
  • Assigned for courteous, prompt, accurate and careful handling of customer baggage, airfreight, and COMAT
  • Transfer cargo (including luggage) to other gates, airlines, and to passengers
  • Marshal aircraft on the ramp (e.g. directing, assisting, and parking all arriving,  departing, and towed aircraft)
  • Operate wide variety of heavy machinery and equipment including baggage conveyor belts, diesel push-back tractors, powered baggage tugs, lavatory extraction trucks, aircraft cabins & bypass pins, and aircraft towing vehicles
  • Observe safe ground-handling procedures and slight maintenance to ground service equipment including the performance of equipment checks
  • Coordinate with other airlines airport teams to maintain the stations on-time performance schedule
  • Constantly communicate with flight crew personnel and other ground personnel
Zumiez Inc Downey, CA 1st Asst. Store Manager 10/2015 to 09/2017
  • Worked under store manager and district manager to develop all sales associates and lower management
  • Assist with building new locations across Southern California
  • Ensure staff is generating projected sales goals each cycle
  • Manage and display merchandise to generate volume and transactions
  • Manage e-commerce (SalesWarp) to fulfill online customer orders
  • Manage payroll on a store level to ensure store is controlling costs
  • Maintain an exceptionally low shrinkage level in-store by providing outstanding customer service which deters theft
  • Aid in the interview and recruitment processes for future store candidates
  • Maintain excellent relationships with customers to build clientele
  • Consult with other stores within trade areas to maximize localization and market share
  • Personally generated over $1.8 million in sales throughout career
Zumiez Inc Redondo Beach & Lakewood, CA 2nd Asst. Manager 03/2012 to 10/2015
  • Managing sales on a day to day basis
  • Complete store projects to company standard
  • Develop sales associates to become strong and consistent within selling
  • Assist during store inventories to account for all product
  • Identify cash or credit variances during transactions
  • Reassure a complete nightly deposit
  • Responsible for opening and closing operations
Zumiez Inc Cerritos, CA Sales Associate 03/2009 to 03/2012
  • Drive sales by creating transactions with customers
  • Maintain a clean and presentable work environment
  • Utilize computer systems and credit card terminals to complete transactions
  • Reach individual daily and monthly sales quotas
  • Implement new product on the sales flooring display properly
  • Remained a consistent top performer
  • Excellent client and project management skills
  • Results oriented
  • Extensive background in leadership roles, merchandising, & sales
  • Understanding of all target demographics
  • Profound background in sales
  • Computer and credit card terminal efficient
  • Develops all associates to reach absolute full potential
  • 7 years of customer service experience with 5 years of managerial experience
  • Ability to obtain airport & international customs security clearance
  • Experience operating aircraft designated heavy machinery during airport operations
  • Proven ability to service Boeing & Airbus model aircraft
  • Ability to display and relay information that safety is top priority in work environments
  • Strong physical capabilities
  • Ability to communicate in a positive & effective manner with subordinates, peers, & other personnel 
Education and Training
High School Diploma 2010 John Glenn High School, Norwalk, CA, United STates
Communications & Business Cerritos College, Norwalk, CA, United States
  • Personally generated over $1.8 million in sales throughout career with company
  • Attended company acknowledgment event (Zumiez 100k) for 5 consecutive years for top salespeople in the company
  • Promoted to 4 different store locations across Southern California
  • Trained and promoted many sales associates to become management
  • Aided in the conduction of many company charity events
  • Logged approved hours to gain airport drivers icon which allowed the operation of all vehicles and machinery 
  • Obtained airport security clearance
  • Obtained international customs clearance from Homeland Security
  • Awarded and praised among peers for demonstrating top safety measures and procedures