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Friendly and courteous hospitality professional offering over 10 years of exceptional customer service. Knowledgeable of Microsoft Word and Outlook,  Power Point and Excel. Reliable, highly motivated and ready to take the next step to further my career experience in the hospitality industry. Very skilled at balancing multiple tasks while maintaining great organizational practices creating an efficient and productive office environment.

  • Exceptional customer service
  • Problem Solver
  • Very reliable / dependable
  • Fluent in English and Spanish
  • Works hand in hand with other departments seamlessly.
  • Microsoft Word - Knowledgeable
  • Microsoft Outlook - Knowledgeable
  • Microsoft Excel - Good
  • Microsoft Power Point - Good

With Omni, I have been nominated multiple OSC awards for my hard work in many areas such as Front of House and Back of House and assisting other departments when needed. I have been acknowledge for assisting with training in new software procedures. In my time at the Hilton Palm Springs I was awarded “Employee of the Month” as well as"Employee of the Quarter". I was acknowledged for my hard work and awarded the "Lodging Heart of the House" (51 rooms and more) award by the "Best of the Best" Golden Palm Awards.

December 2013
Omni Rancho Las Palmas Resort & Spa Rancho Mirage, CA PTA/Front Desk Agent, Night Auditor & Rooms Controller

Answer incoming calls in a professional timely manner, connecting calls with the appropriate extension/department, answer guest questions pertaining resort and local area. Assist with night audit work, closing the Hotel system, preparing and organizing reports for accounting. Closing the Hotel system and preparing for next days opening. Organizing and pre-blocking of all leisure and group  reservations based on Guest request and needs. Assist our Loyalty Ambassador for the benefit of the comfort or our guests.

April 2012
May 2014
Hilton Palm Springs Palm Springs, CA Reservations Supervisor

Manage all groups monitoring room availability using OnQ R&I. Process deposits for groups and in cohesion with accounting finalize billing. Monitor overall Hotel inventory to ensure maximum occupancy.

August 2004
July 2011
Hilton Palm Springs Palm Springs, CA Night Audit Supervisor

August 2004 PBX Operator

September 2004 - January 2006 Front Desk Agent

January 2006 - June 2006 Reservations Agent

June 2006 - July 2011 Night Audit Supervisor

This resume is created in 7 minutes.
  • Dedicated with 12+ years with the same organization
  • Excels at prioritizing and completing multiple tasks simultaneously
  • Attention to detail
  • Consistently meets deadlines
  • Focused, disciplined and goal oriented

  • Meticulous attention to detail
  • Self-directed
  • Strong problem solver
  • Strong interpersonal skills
  • Dedicated team player
  • Resourceful
Riverside Community College Select One: Law Enforcement Riverside, CA
College of the Desert Select One: Communications Palm Desert, CA
Work Experience
Riverside County Sheriff's Department January 2001 to Current Sheriff's 911 Dispatcher
Palm Desert, CA
  • Take 911 and non-emergency calls and route them accordingly
  • Receive incoming traffic from deputies via 2-way radio
  • Maintain status and location of all on duty deputies
  • NCIC and CLETS inquiries, data entry, use of mulit-line phone system
  • Communications Training Officer to train new employees
  • Data Warehouse proficient
Marriott Desert Springs Resort and Spa February 1991 to March 2003 Cocktail Server for Costa's Nightclub
Palm Desert, CA
October 1998 to January 2001 Food Server in Lakeview Restuarant
September 1996 to March 1998 Executive Meeting Manager's Assistant
September 1995 to September 1996 Room Reservations Agent
April 1993 to September 1995 Rooms Controller
Marriott Desert Springs Resort and Spa March 1993 to April 1994 Front Desk Clerk
Palm Desert, CA
Skills and Accomplishments

Received the "Life Saving Award" April 2013

Communications Training Officer August 2008-2011

Successfully planned and executed corporate meetings for groups of 75 or more.

A member of the Orientation Committee

This resume is created in 7 minutes.

Experienced Hospitality professional who thrives in dynamic, challenging, and fast-paced environments. High energy and focused on promoting customer satisfaction through exceptional service.  Possesses a high degree of integrity and an outstanding work ethic.

  • Communicates effectively
  • Knowledgable about Maui and Points of Interest
  • Exceptional multi-tasker
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, Publisher)
Marriott's Maui Ocean Club Lahaina, HI Front Desk Manager 08/2016 to Current
  • Provides services that are above and beyond for customer satisfaction and retention. 
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Marriott's Maui Ocean Club Lahaina, HI Housekeeping Manager 07/2015 to 08/2016
  • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
  • Communicates areas that need attention to staff and follows up to ensure understanding.
  • Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
Marriott's Waiohai Beach Club Poipu, HI Front Office Supervisor 10/2013 to 07/2015
  • Assist management in training, evaluating, and motivating employees; serve as a role model and first point of contact.
  • Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
  • Welcome and acknowledge guests; anticipate and address guests' service needs; thank guests with genuine appreciation.
Marriott's Maui Ocean Club Lahaina, HI Rooms Controller 08/2012 to 10/2013
  • Assign room according to guest request and preferences whenever possible.
  • Perform duplicate reservation checks; block rooms.
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction.
Marriott's Maui Ocean Club Lahaina, HI Guest Service Agent 10/2011 to 08/2012
  • Process all guest check-ins, check-outs, and room assignments.
  • Secure payment; activate/reissue room keys.
  • Verify/adjust billing for guests.
Marriott's Maui Ocean Club Lahaina, HI Night Auditor 09/2009 to 10/2011
  • Check figures, postings, and documents for accuracy.
  • Prepare, maintain, and distribute statistical, financial, accounting, and auditing reports.
  • Audit and reconcile all revenue postings.