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Friendly and courteous hospitality professional offering over 10 years of exceptional customer service. Knowledgeable of Microsoft Word and Outlook, Power Point and Excel. Reliable, highly motivated and ready to take the next step to further my career experience in the hospitality industry. Very skilled at balancing multiple tasks while maintaining great organizational practices creating an efficient and productive office environment.
With Omni, I have been nominated multiple OSC awards for my hard work in many areas such as Front of House and Back of House and assisting other departments when needed. I have been acknowledge for assisting with training in new software procedures. In my time at the Hilton Palm Springs I was awarded “Employee of the Month” as well as"Employee of the Quarter". I was acknowledged for my hard work and awarded the "Lodging Heart of the House" (51 rooms and more) award by the "Best of the Best" Golden Palm Awards.
Answer incoming calls in a professional timely manner, connecting calls with the appropriate extension/department, answer guest questions pertaining resort and local area. Assist with night audit work, closing the Hotel system, preparing and organizing reports for accounting. Closing the Hotel system and preparing for next days opening. Organizing and pre-blocking of all leisure and group reservations based on Guest request and needs. Assist our Loyalty Ambassador for the benefit of the comfort or our guests.
Manage all groups monitoring room availability using OnQ R&I. Process deposits for groups and in cohesion with accounting finalize billing. Monitor overall Hotel inventory to ensure maximum occupancy.
August 2004 PBX Operator
September 2004 - January 2006 Front Desk Agent
January 2006 - June 2006 Reservations Agent
June 2006 - July 2011 Night Audit Supervisor
Received the "Life Saving Award" April 2013
Communications Training Officer August 2008-2011
Successfully planned and executed corporate meetings for groups of 75 or more.
A member of the Orientation Committee
Experienced Hospitality professional who thrives in dynamic, challenging, and fast-paced environments. High energy and focused on promoting customer satisfaction through exceptional service. Possesses a high degree of integrity and an outstanding work ethic.