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Professional Summary
Fun and charismatic TM/PM possessing 15 years of experience in the music industry, as well as advanced understanding of concert and tour production. Personable and friendly with superb negotiation and leadership skills. I work hard to communicate effectively with the entire team, so everyone can focus on their jobs and we can all enjoy the journey that we signed up for.
  • Tour and production advance
  • Backline Tech
  • Accounting and settlement
  • Clean passport with no border issues
  • Excellent driving record
  • Master Tour Proficient
  • At Venu Proficient 
  • Personnel management
Work History
Production Manager / Stage Manager 05/2016 to 01/2017
AEG Live Denver, CO
As the Production Manager, my duty was to oversee all elements of production for my shows at all the AEG venues in Denver. This included managing the in-house production team and setting a plan in motion to execute the show as per the agreed terms in the contract. By adhering to the budget and ensuring all costs were being tracked and monitored.
  • Liaison between venue and artist to ensure all production needs are met and the contract is being adhered to.
  • Work with talent buyer and artist to work out show schedule.
  • Work closely with the venue to make sure everything is in working order and that all the show needs are being addressed and met.
  • Responsible for solving any production issues that may arise at any given point in the show timeliness.
  • Develop and foster relationships with artist, tour crew, artist management, venues and other important personnel to ensure streamlined communication and successful execution of each show on tour.
  • Oversee the load in and load out of the show from artists, vendors and all that apply. In addition to managing production crew by interfacing and making production arrangements with local labor vendors, creating production crew schedules, diffusing employee relation situations and conflict resolution, review, approve and submit payroll for production staff.

Tour Manager / Production Manager / Backline Tech 10/2015 to Current
Girzfolk (Capitol Records) Los Angeles, CA
As a Tour Manager, my job is to deliver the band and crew to each city in an organized and cost-effective way. Dealing with different personalities and the ever-changing moods on the road comes naturally to me. My calm demeanor and years of experience help me to lead by example and instill trust in my artist and their representatives.
  • Ensure successful execution of concerts and festivals for multiple US and Canadian tours and fly dates. Both as a support act and headline tours. (800-2k cap rooms/300-800 cap rooms)
  • Manage financial reports and documents, including road reports, show and merchandise settlements and band and crew payments
  • Handle all backline set up and tear down, general equipment maintenance and stand side stage to help with guitar changes, tuning and problem-solving.

Event Manager 05/2015 to 01/2017
Red Rocks Amphitheater Morrison, CO
As the Event Manager, it was my duty to ensure the safety and integrityof one of the most famous music venues in the world. With over 200 shows under my belt, working with some of the biggest names in music, I developed a keen sense of what it takes to make a show successful, how to identify and solve problems and how to lead a very large team in creating a special and safe environment for everyone involved.
  • Manage 120 event staff, including Ushers, Roam Teams, Back Stage Staff, Security and Supervisors during the busy concert season
  • Coordinate show advances and security meetings with promoters and tour managers, to ensure a successfull, safe and timely event
  • Responsible for crowd management and control with venue capacities up to 10,000 attendees, while answering emergency calls and helping to resolve problem situations throughout the venue
  • Serve as security liaison to promoters and clients, while working with emergency personnel, including paramedics, police, park rangers and fire department
This resume is created in 7 minutes.
Friendly Sales Associate proficient in managing all areas of sales and customer service in fast-paced retail environments. Excellent multi-tasker and team player.
  • Verbal/written communication
  • Outgoing personality
  • Time management ability
  • Documentation familiarity
  • Active listening
  • Cheerful and energetic
  • Effective team player
  • Resolution-oriented
  • Dependable and reliable
Relevant Experience
  • Demonstrated strong communication skills through debates and speeches.
  •  Established clear objectives for all lessons/projects and communicated with students and teachers.
06/2016 to 04/2017
Internship Rudin Management Company New York City, NY Scanned and filed forms, reports, correspondence and receipts. Operated office equipment such as copiers and fax machines. Entered information into computer databases. Reviewed files to check for complete and accurate information. Retrieved requested files and delivered to appropriate personnel.
10/2015 to 03/2016
Volunteer Worker Middle Collegiate Church New York City, NY
Distributed  and serve food  to the less fortune people in the food pantry
at church on Sundays.
Filed  and mailed out bulletins to church members.
09/2014 to 03/2015
Tour Guide for Notre Dame School Notre Dame School New York City, New York
Gave tours to new students who were applying to Notre Dame school.
Shared information regarding classes, credits and achievements .
Answer questions regarding the school policy.
High School Diploma Notre Dame School New York City, New York, United States
Current: Journalism St John's University Queens Campus Queens, NY, United States
Activities and Honors
Ran track  for school.
Leader of Ann values and received second honors in  academic achievement award.
This resume is created in 7 minutes.
Professional Profile

Talented Operations Manager  well-versed in identifying trends and customer needs. Passionate about building  relationships with clients, partners and team members

  • Articulate public speaker
  • New customer acquisition
  • Skilled negotiator
  • Channel strategy
Professional Experience
Tour Guide
Las Vegas, NV
Lip Smacking Foodie Tours/ Nov 2016 to Current

Guide/Walk guest to 4 or 5 of the best restaurants on Las Vegas Strip and provide VIP experience: Provide information on Chefs, Restaurants, Cocktails and Sights along way

Insurance Producer
Las Vegas, NV
Nationwide Insurance/ Feb 2014 to Nov 2016

P&C, and Life Licensed.  Can bind policies in Nevada and California

Seminar Speaker
Houston, TX
First Cornerstone Group/ Mar 2013 to May 2016

Travel and conduct  presentations/ sell  multi-family real estate investing programs

Regional Manager
Raliegh, NC
Shopper Local/ Jul 2012 to Feb 2013

Manage/Coach sales reps to secure contractual agreements for print advertising

Regional Manager
Chattanooga, TN
Olan Mills/ Mar 2008 to Jan 2012

Manage Multi-state sales team to secure contractual agreements for photography

Academic Background
Business Marketing University of Southern California Los Angeles, CA
This resume is created in 7 minutes.
Strong customer service skills with over 5 years of experience working front line with people in various work settings Excellent interpersonal and communication skills developed through working with and interacting with diverse populations Outstanding time management skills established by being on time and prioritizing tasks Exceptionally organized and detail oriented with the ability to multitask Work well both independently as well as within a team environment Multi-lingual; fluent in English and Spanish, with basic understanding of French
Tour Guide
August 2015 to July 2016
Camaguax Tours Travel Agency
  • Planned and organized local and national tours Offered local and national tours, transfers and excursions Translated different articles for the agency web page Acted as a public affair agent during the agency Advertising and Marketing Campaign.
September 2013 to September 2015 Translator, Camaguey University
  • Proofread and translated articles for the University Newspaper Provided interpreting services for the University Conference Institute Taught translation and interpretation to students.
January 2013 to December 2016
Lucky Restaurant
  • Take orders from patrons for food or beverages Explain how various menu items are prepared, describing ingredients and cooking methods.
  • Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
  • Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts.
  • Supervised and coordinated activities of dining room personnel to provide fast and courteous service to patrons Scheduled dining reservations and arranged parties or special services for diners Greeted guests, escorted them to tables, and provided menus Handled customer complaints in a professional manner Interviewed, hired, and discharged dining room personnel Made staff schedules and kept time records of dining room workers Worked on the menu design and translated it into English Accounted receipts at end of shifts to verify sales and clear cash register.
Education and Training
Public Affairs in Tourism Certificate : 2015 Cuban Association of Communication Camagüey, Cuba
Bachelor's Degree : English, 2012 University of Camagüey Camagüey, Cuba English
Advertising, agency, cash register, cooking, English, fast, interpretation, Marketing, Newspaper, personnel, sales, tables, translation, web page, articles
This resume is created in 7 minutes.
Professional Summary
Friendly and enthusiastic Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
  • Word Proficient
  • Powerpoint Proficient 
  • CMS Proficient 
  • Finalcut/ Imovie Proficient 
  • Proficient in Hootsuite
  • Proficient in Excel
  • Proficient on all social media platforms
Work History
Account Executive 03/2016 to Current
Estrada Entertainment New York, NY
  • The clients that I work with range from writers to talent in the media industry.This role entails pitching, press releases, media kits, media monitoring & outreach.
  • I obtained client coverage this past Fall for a talent client on GMA with model Kendall Jenner during Fall Fashion Week of 2016.

Marketing/ Sales Rep 03/2016 to 02/2017
Bloomberg LLP New York, NY
  • Drafted pitches, press releases, media kits & media outreach within the media sector.Obtained national broadcast for clients on NBC, ABC, Fox News & Bloomberg Television.
  • Hit a monthly quota of 20 on the Bloomberg terminal, target audience hedge funds & bankers.

Brand Ambassador 01/2014 to 01/2016
Next Step Realty New York, NY
  • I was a member of the NYU team, we met once a month to discuss ideas how to get the Next Step name out on campus.
  • I had to post on a monthly basis their content on my personal social media to get their name out there.

Production Assistant 09/2015 to 12/2015
NBC "Today Show New York, NY
  • I was physically in the studio by 3:30 am 7 days a week to assist in prepping the studio before we went live at 7 am.
  • I had to load the teleprompters, run through with the talent, prepare studio lighting que & mice talent / guests.

Tour Guide 08/2013 to 12/2015
Tour Guide New York, NY
  • I showed prospective students the campus as well as the main buildings for the school within NYU.
  • I also showed the students what would be their campus ie Washington Square Park as well as answer questions parents had.

Social Media Associate 08/2015 to 11/2015
Conde Nast "Vanity Fair New York, NY
  • I worked on the social media team where I was responsible for getting content up on their social media platforms IE Instagram, Facebook & Twitter.
  • I was also a part of the cover shoot process where I had to be on hand with wardrobe for talent.

Production Assistant 01/2015 to 08/2015
ABC "Good Morning America New York, NY
  • I was required to be in the studio by 3:30 am in order to help prepare the studio for live air time by 7 am.
  • I loaded the teleprompters, read through with the talent, mic the talent/ guests & assisted with floor direction.
  • I was a member of the Central Park Summer Stage performance every Friday where I was required to help with stage set up as well as check in guests.

Social Media Associate 08/2013 to 04/2014
New York Times New York, NY
  • I was a member of the social media team along with 10 other college level students.We had to update the media platforms with new headlines throughout the day coming up with a blurb to go along side.
  • I shadowed writers ranging from real estate, local and the famous wedding section.

Bachelor of Science: Communications December 2015 New York University - New York, NY
  • Dean's List, [Fall, 2014]
  • Dean's List, [Spring, 2015]
  • Dean's List, [Fall, 2015]
This resume is created in 7 minutes.
Detail-oriented professional seeking position as a Human Resources Administrator, where strong customer relations and administrative skills will benefit the organization.
  • Microsoft Suite: Outlook, Word, Excel, PowerPoint
  • POS Software
Reception Assistant Dec 2015 to Current
Baltimore, MD
  • Exhibits loyalty, dedication and passion for service excellence.
  • Sound judgement and adaptable to change Manage Outlook calendar/schedule.
  • Consultatively, engage with executive-level clients in order to direct them to the correct meeting.
  • Provide solutions to administrative assistants.
  • Schedule internal and external meetings.
  • Proactively, reach out to administrative staff to assist with meeting coordination.
  • Provide assistance to administrative supervisors with various projects.
Operations Manager Nov 2014 to Dec 2015
Salon Royale, LLC Aberdeen, MD
  • Improved sales by introducing new marketing techniques.
  • Trained staff on salon procedures and POS software.
  • Coordinated team meetings and community events.
  • Developed weekly sale promotions.
  • Delivered social media content to promote business.
  • Recruited exceptional cosmetologists to maintain salon standard.
  • Enhanced scheduling software to meet salon needs.
  • Established attainable retail goals.
  • Actively, managed budget and mitigated overspending.
Administrative Assistant / Tour Guide Mar 2009 to Nov 2014
U.S. Department of Treasury Washington, DC
  • Maintained Outlook calendar/schedule.
  • Scheduled Congressional, school and group tours.
  • Managed receptionist area, including greeting guests and requests for information.
  • Provided excellent customer service including overview of the U.S.
  • Treasury, advisement on attractions and general information.
Education and Training
B.S, Business Administration Accounting, Economics and Finance December 2016 Bowie State University Bowie, MD Business Administration Accounting, Economics and Finance
administrative, advisement, budget, content, clients, excellent customer service, marketing, meetings, Excel, Microsoft Suite, Outlook, PowerPoint, Word, POS, receptionist, retail, sales, scheduling, Sound, Treasury
This resume is created in 7 minutes.
Professional Summary
ESL Teacher at Future Business Learning in Panama City, Panama July 2013 - September 2014
Fluent in Spanish and English
Work History
Server 06/2017 to Current
Golden Hotel Golden
  • Sansara Surf and Yoga Resort Cambutal, Panama Luna Negra Restaurant Cambutal, Panama.
Olive Garden Carlsbad, California
Server 06/2017 to Current
Golden Hotel Colorado
Tour Guide and Surf Instructor 02/2015 to 11/2016
Cambutal Surf Company Cambutal, Panama
Server/Bartender 02/2015 to 04/2016
Sansara Surf and Yoga Resort Cambutal, Panama
Line Cook 09/2014 to 07/2015
Luna Negra Cambutal, Panama
HS Diploma: Army and Navy Academy - Carlsbad, Ca
San Diego Flight Training International Private Pilot License Global Leadership College 120 hour TESOL Certificate:
Additional Information
  • ESL Teacher at Future Business Learning in Panama City, Panama July 2013 - September 2014
This resume is created in 7 minutes.
Professional Summary
Competent small parcel courier service manager skilled at building and managing effective teams. Offers more than 5 years in logistics management as a dispatcher, and office manager. 
  • Competent dispatcher
  • Thrives under pressure
  • Customer-focused
  • Excellent time management
  • Microsoft Office
  • Small parcels
  • Process improvement
  • Data entry expert
  • Deadline-driven
  • Proactive
Work History
RoadRunner Messenger Service Dispatcher, Driver, Officer Manager | Honolulu, Hawaii | May 1985 - January 1991
  • Directed guests and routed deliveries and courier services.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Completed data entry, billing, accounts receivables tracking.
  • Developed a comprehensive training program for new drivers.
  • Reported carrier-performance metrics and monthly costs reports to executive team.
  • Established long-term customer relationships through prompt and courteous service.
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
  • Enforced the on-time shipment of products to create exceptional customer experiences.
  • Interpreted maps and followed written and verbal directions.
  • Completed all documentation neatly and accurately.
  • Fostered positive working relationships with customers by responding to their questions and concerns.
  • Communicated customer complaints, requests and feedback to company management.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
California Wine Tours Tour Guide | Napa, CA | March 2010 - November 2010
  • Consistently received positive feedback from guests on performance reviews.
  • Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
  • Maintained a consistent, regular attendance record.
  • Accurately recorded sales, made correct change and prepared charge slips for guests.
  • Effectively and calmly resolved situations with intoxicated guests.
  • Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.
  • Maintained Commercial class driver's license 
  • Drove 25 person mini bus, 12 passenger limousine
  • Conducted executive transportation for VIP client's
  • Maintained on time record
Master of Science Addictions Counseling Grand Canyon University Phoenix, AZ | 2014
Bachelor of Science Criminal Justice Administration University of Phoenix Phoenix, AZ | 2009
  • Became the largest small parcel courier service in Honolulu, Hawaii; increasing our sales and hiring rate by 900% in 5 years. 
  • Maintained a record rate of on-time deliveries, earning reputation and new customers.
  • Oversaw operations for an on-site dispatching center processing approximately 200 deliveries per day; 300 during the holidays. 
  • Dependable office manager bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.
  • Dedicated Operations Manager demonstrating effective leadership in all aspects of the job. Excels at cutting costs and streamlining operations.
  • Organized employee schedules, training, benefits, account receivables, possessing strong interpersonal skills. Creates business partnerships and builds trust with managers and employees to create a positive work environment.