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Summary
Premier care representative with management experience and exceptional people skills. Versed in Microsoft Office and Citrix. Desires a challenging role as a Clerk/ Office Administrator.
Skills
  • Microsoft Office Proficient 
  • Analytical Thinking
  • Results-oriented
  • Quick learner
  • Reports generation and analysis
Experience
United States Army National Guard WI 25Q Multi-channel Transmission Systems Operator Maintainer 08/2016 to Current Multi-channel transmission systems operator-maintainer works directly on equipment that communicates through more than one channel. They are responsible for the maintenance check of these devices, antennae and associated equipment. Analyze BIT/BITE diagnostics to isolate faults in the Line Replaceable Units
Teleperformance West Salem, WI Premier Care Representative 08/2017 to Current Inbound call center, handling sprint corporate customers with billing, troubleshooting, and other account related issues. 
Days Inn Portage Portage, WI Front Desk Receptionist 10/2015 to 01/2016 Checked guest's into their room's quickly and effieicently. Verify guest information, ensure that each guest met the requirements of the hotel. Daily audits (filed paperwork). Managed daily office operations and maintenance of equipment. Maintained and reserved the executive conference room calendar. Organized files, developed spreadsheets, faxed reports and scanned documents. Made copies, sent faxes and handled all incoming and outgoing correspondence.
Bluegreen Vacations Wisconsin Dells, Wisconsi Tour Receptionist 05/2015 to 09/2015 Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion.  Checked guest's into and out of presentations. Served as central point of contact for all outside vendors needing to gain access to the building. Verify guest met requirements. Daily audits (file paperwork).  Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents.  
Non- Metallic Components Poynette, WI Lead Operator 11/2014 to 04/2015 Keep fellow operators on task, train new employees. Maintain strict attention to detail, correct dates, ensure that paperwork is done correctly and on time. Inspect products, on and off the production floor. Start/ Stop orders, the paperwork aspect only.
Saint Gobain Portage, WI Fabricator 04/2014 to 11/2014
General housekeeping, operate presses, pres paperwork, etc. Maintain strict attention to detail, correct dates, ensure that paperwork is done correctly and efficiently. Inspect products on and off the floor. Start and stop orders,
the paperwork only. 
QTI Portage, WI Production Worker 11/2013 to 02/2014 Light utility, preform any duties assigned by supervisor. Trim cheese, inspect and package. General housekeeping, sweeping, moping. Any paperwork needed for order was done by me.
Subway Portage, WI Sandwich Artist 03/2013 to 11/2013 Assist customers in creating their desired sandwich. General housekeeping, inventory of products, stocking/ restocking shelves, answer phones.
Pets of Portage Portage, WI Cashier/ Animal Caretaker 09/2012 to 11/2013 assist customers, general housekeeping, inventory of products, stocking/ restocking of shelves, answer phones. Take care of all animals, feeding, watering, cleaning cages, etc.
Sonoco Pardeeville, WI Inspector Packer 08/2016 to Current Preform necessary checks and inspections per customer specifications and company procedures. Efficiently pack parts into cartons, bags, or bundles per customer/ supervisor specifications. Maintian accurate quality and/ ir production records as required. Maintain clean and orderly work areas at all times. Must be able to function as a team member.
QTI Portage, WI Office Assistant/ Production Worker 09/2015 to 08/2016
I wrote reports and correspondence from dictation and handwritten notes. Maintained the front desk and reception area in a neat and organized fashion. Made copies, sent faxes and handled all incoming and outgoing correspondence. I organized files, developed spreadsheets, faxed reports and scanned documents. Managed daily office operations and maintenance of equipment.
 
As a production worker, I was light utility. I inspected and packed cheese, also trimmed cheese. Preformed any additional duties that was administered by my supervisor.
Sonoco Pardeeville, WI Inspector Packer 08/2016 to 08/2017 Preform necessary checks and inspections per customer specifications and company procedures. Efficiently pack parts into cartons, bags, or bundles per customer/ supervisor specifications. Maintian accurate quality and/ ir production records as required. Maintain clean and orderly work areas at all times. Must be able to function as a team member.
Factory Work Pardeeville, WI Inspector Packer 11/2013 to 08/2017
I wrote reports and correspondence from dictation and handwritten notes. Maintained the front desk and reception area in a neat and organized fashion. Made copies, sent faxes and handled all incoming and outgoing correspondence. I organized files, developed spreadsheets, faxed reports and scanned documents. Managed daily office operations and maintenance of equipment.
Bluegreen Vacations Wisconsin Dells, Wisconsin Tour Receptionist 05/2015 to 09/2015 Maintained electronic and paper files. Served as central point of contact for all outside vendors needing to gain access to the building. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents.  
Education and Training
Multichannel Trans Sys Oper-Maint 2017 United States Army Cyber Center of Excellence, Fort Gordon, GA, USA Multi-channel transmission systems operator-maintainer works directly on equipment that communicates through more than one channel. They are responsible for the maintenance check of these devices, antennae and associated equipment. Analyze BIT/BITE diagnostics to isolate faults in the Line Replaceable Units
High School Diploma 2013 Portage Highschool, Portage, WI, USA Member of P.A.L.S for 4 years and part of the yearbook committee. 
General Eduaction MATC Portage Campus, Portage, WI, USA I have taken a few college classes, i am continuing my education and working towards a degree in Vetrinary Medicine with and emphesis in Equine Biology.
General Education MATC Portage Campus, Portage, WI, USA I have taken courses, english, math, chemistry, etc
Diploma: 25 Q 2017 Cyber Center of Excellence, Fort Gordon, SC Wisconsin Army National Guard: August 2016- Present MOS: 25Q, Multi-channel Transmissions System Operator Maintainer. 
High School Diploma 2013 Portage High School, Portage, WI
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Summary
Seasoned MIG/TIG MMA Welder and Fabricator with excellent communication skills and strong ability to read and work from blueprints and drawings. 
Skills
  • Skilled metal worker
  • Experienced heavy equipment operator
  • Crane and hoist equipment operation
  • Industrial sandblasting and coatings application
Experience
Welder/Steel Fabricator Mar 2013 to Jul 2015
Proyectos Pablo Kearns, UT

Inspected grooves, angles and gap allowances with micrometer, caliper and precision measuring instruments. Inspected and repaired components to implement corrective action. Application of electrode along weld line to create precision pieces. Laid out, fitted and fabricated metal components. Removed loose materials and thick scale, slag or rust to prepare material surfaces for welding. Monitored fitting, burning and welding processes to avoid overheating parts, warping, shrinking, distortion and expansion of materials.

Electrolytics Operator Jan 2007 to Aug 2007
US Magnesium Grantsville, UT

Assessed instrumentation/gauges on Glama and other equipment for errors, faulty parts or compliance issues and made corrections and modifications, and repairs when necessary. Performed accurate charging of electrolytic cells with molten RBP as well as collected finished molten magnesium from same cells when needed and deposited in furnaces in cast house. Collected samples from cells every shift and delivered them to lab for analyses. Performed temprature checks on cells to calculate amounts needed and added carbon to cool overheated cells. Submitted documentation of all tasks undergone and issues experienced during shift daily.

Fabricator/Industrial Coating & Sandblaster Sep 2005 to Dec 2006
Utah Fabrication Tooele, UT Retrieved correct materials from product inventory to perform various fabrication duties. Operated press brake, plate rolls, angle and channel rolls and shear. Interpreted extremely detailed blueprints, drawings and data sheets. Inserted and positioned materials and clamped, spliced and fitted parts using hand and power tools. Assembled steel building material components, and made weldments to complete structure fabrication. Sandblasted and Coated any material or product for finished result. Operated JLG man-lifts and heavy duty forklifts as well as front end loaders and trackhoes.
Saw Operator Nov 2004 to Jul 2005
Doppelmayr USA, Inc. Salt Lake City, UT Interpreted blueprints and instructions. Operated large band saw and was responsible for the precision cutting of pipe and any other metal material. Accurately used basic measuring devices, including tape measure, caliper, and micrometer. Operated surface grinding equipment.
Education and Training
High School Diploma 2009 Tooele County High School Tooele, UT, United States Dropped out my senior year at Grantsville High in 2004 to begin working full-time and later went back to attain my Diploma.
Associate of Science, Business Science/Management 2013 Eagle Gate College Salt Lake City, UT, United States
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Professional Summary
Accountable team member demonstrating a high level of ownership and initiative. Quick and effective at decision making and maintaining excellent  service to team members and customers.
Skills
  • Long-term and Short-term Budget Management
  • Processing
  • Shipment
  • Operated and maintained heavy farm equipment
  • Budget management
  • Operations management
  • Hiring, training and supervision
  • Financial analysis
  • And
  • Inventory control
  • Excellent work ethic
  • Personable
  • Motivated team player
  • Skilled problem solver
Work History
July 2018-Current Batching Tech II | Coca-Cola | Waco, TX
  • Supported needs of Gold Peak and Minute Maid batching with skill and efficiency
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Learned how to complete batching tasks and testing with minimal supervision, contributing to successful production and quality products
  • Resolved QA batching problems, improved operations and provided exceptional client support
  • Assisted Supervisors with special projects/tasks and additional responsibilities
June 2019-Current General Manager | Urban Produce | Waco, TX
  • Established project control procedures such as project forecasts and cash flow projections.
  • Reduced overtime by 100% by changing operating procedures and eliminating waste.
  • Established and maintained 8 vendor partnerships.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Trained, coached and mentored staff to ensure smooth adoption of new program.
  • Conducted fertilizer/nutrient analysis and incorporated findings by adjusting fertilization products and goals.
January 2012-July 2018 Owner Manager | The Home Grown Farm | Waco, TX
  • Streamlined workflow
  • Used measurements, analysis and process alternatives to arrive at best practices
  • Translated business priorities into implementable actions
  • Revised plans as needed to meet changing goals and requirements
  • Safely loaded and unloaded deliveries according to size of load and content description
  • Managed discrepancy documentation for incoming shipments
  • Submitted all delivery documentation in a timely manner
  • Checked shipping papers to determine the nature of load and checked for the presence of hazardous materials
  • Loaded and unloaded freight to assure safety and minimize risk of damage and dangerous conditions.
  • Drafted the annual budget and monitored expenditures
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies
  • Worked with stakeholders to drive product and service definition and design
  • Prepared operational and salary budgets
  • Managed a staff of five people
January 2010-January 2012 Owner Operator | HydroClean Services | Waco, Texas
  • Developed, marketed and sold a full range of commercial floor cleaning products and services
  • Managed business finances, including paying vendors and suppliers for products services
  • Prospected to obtain new accounts while maintaining relationships with existing accounts
  • Prepared income statements and balance sheets and projected cash flow.
Education
2001 Bachelor of Arts: Communications Baylor University, Waco, TX
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Professional Summary

Seasoned Process Operator/Boiler operater adept at seamlessly integrating project technical aspects and Experienced leader and program manager with 12-year history in the field. Clear communicator, decision maker, and problem solver.

Skills
  • Excellent analytical and methodical skills
  • Team player
  • Wastewater treatment
  • Quality control and analysis
  • Gas plant knowledge
  • Power Plant Operation
  • Strong leader
  • Workflow planning
  • Green belt Lean Six Sigma
  • High-level oral and written communication skills
  • Sound judgment and decision making
  • Training and development
  • Boiler Operator
  • Strategic planning
Work History
Operator 08/2010 to Current
Ingredion Stockton, CA
  • Provided engineering support including training to field operations and manufacturing.
  • Supervised and motivated staff and management.
  • Maintained necessary level of communications between shifts.
  • Set and monitored product standards, examining samples of raw products and processing tests, to ensure the quality of all finished products.
  • Coordinated procedures for facility and equipment maintenance or modification, including the replacement of machines.
  • Directed and coordinated the production, processing, distribution.
  • Trained staff of 10 direct labor employees to perform assembly and manufacture of product.
Truck Loader 08/2006 to 08/2010
Ingredion Stockton, CA
  • Achieved a 98.2% on-time shipment rate.
  • Coordinated with freight forwarders to expedite international shipments.
  • Maintained equipment in good working order by checking fluid levels and greasing and fueling machines.
  • Operated forklifts and other heavy machinery safely.
  • Loaded products weighing up to 50,000 pounds onto trailers for delivery.
  • Loaded and unloadedtrain cargo.
Education
Business California State University, East Bay - Hayward, CA
Certifications