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Skills
Microsoft Office proficiency Schedule management 62 WPM High customer service standards Medical Terminology
Experience
Business centre associate Apr 2017 to Current
Sears Canada Saint John, NB
  • Provided accurate and appropriate information in response to customer inquiries.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Delivered excellent customer service.
  • Online chat for company website.
Travel Agent Mar 2016 to Apr 2017
Cloud5 Saint John, NB
  • Booked flights, cars, and hotels for American Express platinum members.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Remained confidential and delivered extraordinary customer service.
Client Care Coordinator Jan 2013
Integrity Home Health Services Saint John, NB
  • Setting up daily schedules for caregivers and clients.
  • On-call after hours.
  • Filing, re-organizing filing cabinets.
  • Taking phone calls from caregivers, clients, & potential clients.
  • Key holder.
  • Writing receipts, taking money, company credit card use.
Veterinary Assistant Jan 2008
  • Sussex Animal Hospital NB Administer medication.
  • Feed & tend to sick animals.
  • Clean & sanitize cages.
  • Filing and organization.
Education and Training
High School Diploma, Medical Office Administration 2012 Centre for Distance Education Sydney, NS Medical Office Administration
Skills
call center, Credit, Critical thinking, clients, excellent customer service, Excellent customer service, customer service, Filing, Medical Terminology, Administer medication, money, Microsoft Office, MS Office, monitors, Multi-tasking, Organizational skills, organizing, Problem solving, Telephone skills, phone
Additional Information
  • INTERESTS Computers, reading, learning, biking, swimming, sewing
  • VOLUNTEER EXPERIENCE Heart and Stroke Foundation Saint John 2016 *Going door to door collecting donations Community Clean-up 2013(annual) North end Saint John *Organize and clean Bridge street park and surrounding streets
This resume is created in 7 minutes.
Summary

I am a dependable, hard-working staff with more than 9 years experience as a warehouse administrator in two different companies. During my daily work, I usually provide strong customer service with exceptional attention to detail to solve problems. I think I am a quick learner with the desire to grow skills.

Skills
  • Dependable independent worker
  • Good at following instructions
  • Exceptional attention to detail 
  • Advanced Computer Skills
  • NSW Driver License
  • Strong organizational skills
  • Excellent verbal and written communication skills
  • Fluent speaking in both English and Mandarin
  • Good Team Player
  • Customer service experience
Work Experience
Warehouse Administration Clerk 08/2012 to Current Amaze Australia Silverwater, NSW
  • General warehouse administration
  • Resolved service issues in a timely manner, including coordinating and processing returns.
  • Received incoming shipments and reviewed contents against purchase order for accuracy.
  • Maintained accurate stock records and schedules. 
  • Created databases and spreadsheets to improve inventory management and reporting accuracy.
  • Successfully established effective systems for record retention by creating database for daily correspondence tracking.
  • Improved communication efficiency as primary liaison between suppliers and customers.
Warehouse Administration Assistant 11/2008 to 05/2012 SUPRE Sydney, NSW
  • General warehouse administration
  • Assist the Customer Service team with operational issues
  • Selected products for specific routes according to pick sheets 
Trainee Travel Agent 07/2006 to 08/2007 Asian Travel Co., Ltd Shanghai, China
  • Serve clients in person, on the telephone and by email
  • Discuss clients' requirements and provide advice on Chinese and Asian destinations, tours, accommodation and flights
  • Develop client itineraries
  • Issue documentation
Education and Training
Diploma: Information Technology 2004 Insearch, UTS Sydney, NSW, Australia
Diploma: Information Technology 2002 Shanghai University Shanghai, Shanghai, China
This resume is created in 7 minutes.
Professional Summary
Professional copy editor with over 10 years of combined writing, editing, and public relations experience for print and online media. Familiar with all style manuals, website publishing tools, and using social media platforms to engage audiences. Self-starter that consistently sets and meets deadlines.
Skills
    • Extensive knowledge of AP Style, Chicago Manual of Style, APA, MLA  
    • Wordpress, HTML, Microsoft Word, Textbroker
    • Social Media Management 
  •  SEO Knowledge
  • Managing Freelancers
  • Can Easily Meet Deadlines
  • Detail oriented
Work History
Website Editor/Content Manager/PR Specialist, 03/2014 to 09/2017
Pipe-Up Media Spring City, PA
Website editor for over 50 educational websites. Manages freelancers, develops content, edits content, and formats articles to post in Wordpress using HTML. Also works as a public relations specialist by contacting various universities and blogs about articles in which they are mentioned, to reach the primary goal of linking to our agency's numerous websites. 
Travel Agent - Independent Contractor, 05/2017 to 09/2017
Magical Wishes Travel West Chester, PA
Researches and books travel for clients to any destination. Follows clients from beginning of the planning stages, through their travel, to arrival back home. Has over three years of travel agency experience from previous travel agency work. 
Director of Christian Education, 08/2010 to 12/2013
Calvary Lutheran Church West Chester, PA

Coordinator of educational programming. Developed successful new programs for the church, many of which are still in place. Recruited and trained volunteers, developed and edited weekly newsletters, and kept budget for program.

Managing Editor/Designer,, 08/2003 to 11/2003
The Hometown Herald Charleston, IL
Worked as a reporter, designer and editor for county-wide newspaper. Came up with article ideas for staff and designed the newspaper in QuarkXPress. 
Website Editor - UC Extension Marketing Office, 09/2002 to 05/2003
University of California, Davis Davis, CA
Edited numerous university websites and booklets for grammar, style, and consistency. 
Editor in Chief/Managing Editor, Copy Editor, Reporter, 09/1999 to 08/2001
The Daily Eastern News Charleston, IL
Managed and designed the award-winning school newspaper with a 9,100 circulation.  Interviewed, wrote and edited multiple stories a day, while advising students. Worked as a stringer reporter for The Chicago Sun Times.
Education
Master of Arts: Journalism, 2002
Eastern Illinois University - Charleston, IL
Minor in Political Science. Member of Honors College, Epsilon Sigma Alpha, Omicron Delta Kappa, and Mortar Board. 
Volunteer Work
  • Co-President for Exton Elementary PTO for third year
  • Head of Science Olympiad at Exton Elementary
  • Fugett Middle School Drama Department Costume Lead and Ticketing Manager
  • Sunday School Teacher at Calvary Lutheran Church
This resume is created in 7 minutes.
Professional Summary
Skills
Work History
Red Coat Passenger Service Supervisor, 09/1992 to 03/2001
Delta Airlines DFW DFW International Airport

As a Red Coat with Delta I was responsible for several gates including

the instruction of training and assisting.  I would be called if any one 

needed assistance.  I started as a ramp agent and also worked the

ticket counter, baggage claim and operations.  I was also in the Delta

Tower assisting any flights that are coming in with missed connections.

Travel agent, 05/2001 to 06/2006
Welcome Aboard Travel Reno, NV

Set up various types of travel including both corporate and leisure.  Booked 

all airlines, hotels and ground transportationand ensured all flight reservations

were ticketed in a timely manner and assist with schedule changes or any

cancellations by the airline or tour operator. Handled corporate accounts 

and made sure all criteria was met including any missed savings and any

exceptions per the corporate guidelines.

Education