- Helping hotel partners to maximize their revenue through Rakuten Travel by making strategy suggestions and recommendations, such as content management, promotional offer, marketing opportunities, and package path.

• Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
• Receptively answered customer questions and helped locate desired items in the pharmacy.
• Coordinated the pharmacy staff schedule and assisted with personnel monitoring and performance evaluations.
• Helped achieve pharmacy business objectives by increasing sales and gross margins.
• Directly supervised four Pharmacy Technicians, interns and support staff while on duty.
• Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs.
• Correctly completed pharmacy paperwork, including daily and weekly reports.
• Worked closely with Pharmacy Care Representatives (PCRs) in providing excellent patient care.
• Performed cash handling including counting tills, clearance and refunds.
• Successfully handled complaints and negative situations. Diffusing the issue quickly and with a win-win outcome.
• Controlled stock including stock take, ordering, filling stands/shelves.
• Managed the two largest sections of the store (not including the dispensary under only the pharmacist control) and having an in-depth knowledge of the products.
• Regularly attended day and night training.
• Taught staff in store how to increase the customers 'basket size' resulting in larger sales.
• Built customer rapport.
• Performed Retail Manager/ General Manager duties most of the time.

• McDonalds Australia - Brisbane Airport, QLD Receive and process customer payments.
• Set up or restock product displays.
• Take customer orders and convey them to other employees for preparation.
• Demonstrate the use of retail equipment, such as espresso machines.
• Order, receive, or stock supplies or retail products.
• Assist customers by providing information and resolving their complaints.
• Answer customers' questions, and provide information on procedures or policies.
• Supervise others and provide on-the-job training.
• Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
• Prepare or serve menu items, such as sandwiches or salads.
• Upselling/ selling Ad ons.
• Achieving set KPIs on time. 

• Use computers for various applications, such as database management or word processing.
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as a endance records, correspondence, or other material.
• Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
• Make copies of correspondence or other printed material.
• Create designs, concepts, and sample layouts based on knowledge of layout principles and esthetic design concepts.
• Use computer software to generate new images.
• Key information into computer equipment to create layouts for client or supervisor.

• Served in a customer-facing role and was responsible for working with clients to create travel packages tailored to the needs and budgetary requirements of each customer.
• Accountable for developing and maintaining a portfolio of customers by offering excellent service in order to drive repeat business.
• Key Responsibilities & Projects.
• Collaborated with vendors to promote exclusive travel incentives and packages for individual and group travelers.
• Maintained a high level of product knowledge to provide accurate information and to offer cost effective travel options.
• Utilized Sabre and Amadeus electronic reservation systems to search, book, and price airline, hotel and cruise reservations.

• Prepared customers' reports, sales analysis, and conducted ad-hoc projects to improve operations and customer service in the overseas leasing department.
• Responsible primarily for reviewing clients and agents interactions, detailing inquiries and ensuring that all actions were taken in accordance with the established Customer Service department procedures.
• Key Responsibilities & Projects.
• Determined pricing schedules and commission rates as well as adjusted accounts to reflect correct billing details.
• Analyzed market share and competitive positioning to prepare sales projections for the marketing department.
• Hired, trained, and supervised representatives on Renault's product line and customer service best practices.
• Devised and implemented new reservation procedures for the department to increase efficiency and accuracy.
• Organized trade shows and delivered seminars to travel professionals to promote product.