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Professional Summary
Resourceful Market Manager with more than 3 years of developing and implementing marketing and promotional campaigns leading to positive growth in revenue and build a reputable corporate brand.
- Market Analysis (Hawaii) - Excel
Work History
October 2012-August 2014 HR Coordinator Rakuten Travel |

- Assist in creating the process and planning for interviewing over 30,000 applicants yearly to hire approximately about 80 applicants.


August 2014-Current Travel Consultant Rakuten Travel |

- Helping hotel partners to maximize their revenue through Rakuten Travel by making strategy suggestions and recommendations, such as content management, promotional offer, marketing opportunities, and package path.

2010 Bachelor of Arts: English Doushisha Universtiy, Kyoto, Japan

- Running

- Outside Activity

This resume is created in 7 minutes.
Professional Summary

Service-oriented vibrant and willing young woman with 6 years background in the customer service and hospitality industries. Core competencies include being a team player, goal driven and dedicated to high levels of customer satisfaction as well as excellent communication and time management skills. As well as handing tasks with accuracy and efficiency.


Proficient on registers and phones

Social Perceptiveness

Goals/Target Orientated

Hark Working and Efficient

Fast Learner

Can Adapt Quickly

Customer and Personal Service

High (sales) Performance Drive

Organisation and Time management

Can work in a team environment and autonomously

Communication with staff, management and customers

Proficient in Google Suite

Great at Multitasking

Work History
04/2017 to Current Travel Consultant Flight Centre (Escape Travel Prior To Closure) | Brisbane City, QLD
  • Created complex itineraries with multiple facets including: flights, rail, cruise and hotels
  • Strong understanding of insurance product disclosure statements
  • Provided exemplary customer service to new and existing clients, of both mine and the store
  • Organised and updated store marketing materials to ensure it was in line with company standards
  • Provided in store training on products and organised for Reps to provide in store training
  • Completed self learning programs including: Rocky Mountaineer, Princess Academy, TTC Family, Qantas and many more
  • Attended Industry events from Product Launch nights to Ship Inspections (Princess, P & O, Royal Caribbean and Holland America)
  • Contributed to team achievements including Most Improved store in Escape Travel Year to Date and Improvement Record for The Barracks
  • Attained Personal Best in Sales and broke them to achieve higher of $12K+
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Informed clients of travel policies and utilized preferred vendors to maximize company profits
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
05/2016 to 12/2017 Pharmacy Assistant (Cosmetic And Fragrance Specialist) Chemist Warehouse | Robinson Road Market Place Aspley

  • Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
  • Receptively answered customer questions and helped locate desired items in the pharmacy.
  • Coordinated the pharmacy staff schedule and assisted with personnel monitoring and performance evaluations.
  • Helped achieve pharmacy business objectives by increasing sales and gross margins.
  • Directly supervised four Pharmacy Technicians, interns and support staff while on duty.
  • Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs.
  • Correctly completed pharmacy paperwork, including daily and weekly reports.
  • Worked closely with Pharmacy Care Representatives (PCRs) in providing excellent patient care.
  • Performed cash handling including counting tills, clearance and refunds.
  • Successfully handled complaints and negative situations. Diffusing the issue quickly and with a win-win outcome.
  • Controlled stock including stock take, ordering, filling stands/shelves.
  • Managed the two largest sections of the store (not including the dispensary under only the pharmacist control) and having an in-depth knowledge of the products.
  • Regularly attended day and night training.
  • Taught staff in store how to increase the customers 'basket size' resulting in larger sales.
  • Built customer rapport.
  • Performed Retail Manager/ General Manager duties most of the time.
08/2014 to 05/2016 Barista McDonalds Australia | Brisbane Airport
  • McDonalds Australia - Brisbane Airport, QLD Receive and process customer payments.
  • Set up or restock product displays.
  • Take customer orders and convey them to other employees for preparation.
  • Demonstrate the use of retail equipment, such as espresso machines.
  • Order, receive, or stock supplies or retail products.
  • Assist customers by providing information and resolving their complaints.
  • Answer customers' questions, and provide information on procedures or policies.
  • Supervise others and provide on-the-job training.
  • Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
  • Prepare or serve menu items, such as sandwiches or salads.
  • Upselling/ selling Ad ons.
  • Achieving set KPIs on time. 

05/2013 to 05/2013 Work Experience- Sales and Design Bmag | Brisbane, QLD
  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as a endance records, correspondence, or other material.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Make copies of correspondence or other printed material.
  • Create designs, concepts, and sample layouts based on knowledge of layout principles and esthetic design concepts.
  • Use computer software to generate new images.
  • Key information into computer equipment to create layouts for client or supervisor.

Certificate II | Community Pharmacy Dillion Whitelaw, Brisbane, QLD
March 2016 Double Diploma | Business & Travel and Tourirsm Flight Centre Travel Academy , Fortitude Valley, Brisbane
March 2016 RSA & RSG Hospitality Institute of Australasia, Brisbane, QLD
November 2015 High School Cetificate Wavell State High School, Wavell Heights, QLD
October 2015 CPR, First Aid, Life Support Australia Wide First Aid, North Lakes, QLD
October 2013 Certificate I | Work Education Wavell State High School, Wavell Heights, QLD
October 2013 Work Place Health and Safety Course Wavell State High School, Wavell Heights, QLD
This resume is created in 7 minutes.
Professional Summary
ADMINISTRATIVE & CUSTOMER SERVICE PROFESSIONAL FLUENT IN FRENCH & ENGLISH A well-rounded administrative and customer service professional with in-depth background in conducting analysis and reporting data, and providing superior service and solutions to customers.  Excel at managing daily operations and ad-hoc projects. Highly skilled with the latest Microsoft Office productivity tools.
  • Extremely organized
  • Process implementation
  • Client assessment and analysis
  • Data management
  • Team leadership

  • Problem Solving Skills
  • Purchasing Negotiations
  • Inventory Management
  • Data Management
  • Self-motivated
Work History
Office Manager, 01/2007 to Current
International Connect USA, LLC Jupiter, FL
  • Support company operations by maintaining office procedures and maximizing efficiency.
  • Review, evaluate and summarize data on reports to keep Upper Management informed of different tendencies in the market.
  • Achieve financial objectives by analyzing variances and initiating corrective actions.
  • Manage inventory activities by reconciling with data system, and assist with product quality control to ensure incoming products meet clients' requirements.
  • Key Responsibilities & Projects.
  • Compile data on products specifications and establish pricing, and profit margin.
  • Identify and contact qualifying sales leads to generate new business and follow-up on existing accounts.
  • Manage all purchasing operations and negotiate terms with international vendors based out of Asia.
  • Stipulate rates and services for logistic operations and determine the cost effective means to import products.
  • Coordinate all logistics, shipping and receiving warehouse activities to ensure accurate distribution to customers.
  • Perform daily bookkeeping functions and process all purchasing orders, invoices as well as accounts receivable.
Travel Consultant, 01/2003 to 01/2007
IT Travel of Princeton Princeton, NJ
  • Served in a customer-facing role and was responsible for working with clients to create travel packages tailored to the needs and budgetary requirements of each customer.
  • Accountable for developing and maintaining a portfolio of customers by offering excellent service in order to drive repeat business.
  • Key Responsibilities & Projects.
  • Collaborated with vendors to promote exclusive travel incentives and packages for individual and group travelers.
  • Maintained a high level of product knowledge to provide accurate information and to offer cost effective travel options.
  • Utilized Sabre and Amadeus electronic reservation systems to search, book, and price airline, hotel and cruise reservations.
Customer Service Manager, 01/1989 to 01/1996
Renault USA, Inc New York, NY
  • Prepared customers' reports, sales analysis, and conducted ad-hoc projects to improve operations and customer service in the overseas leasing department.
  • Responsible primarily for reviewing clients and agents interactions, detailing inquiries and ensuring that all actions were taken in accordance with the established Customer Service department procedures.
  • Key Responsibilities & Projects.
  • Determined pricing schedules and commission rates as well as adjusted accounts to reflect correct billing details.
  • Analyzed market share and competitive positioning to prepare sales projections for the marketing department.
  • Hired, trained, and supervised representatives on Renault's product line and customer service best practices.
  • Devised and implemented new reservation procedures for the department to increase efficiency and accuracy.
  • Organized trade shows and delivered seminars to travel professionals to promote product.
Account Analyst, Agence France Presse

Sales Agent & Administrative Assistant, Royal Jordanian Airlines

Bachelor of Arts: International Studies, Virginia Commonwealth University - Richmond, VA
This resume is created in 7 minutes.
To leverage 6+ years of retail management skills, customer service experience, and operational expertise in the ready-to-wear business into a management position in the technology industry with Apple.
Professional Summary
Assistant Manager effective at managing teams and store operations while promoting merchandise to increase store profits. Driven to apply strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction.
  • Developing and training new personnel to achieve success
  • Creating a weekly schedule for associates based on business needs and productivity
  • Working with multiple business partners to build strong relationships between stores

  • Focused on customer relations to establish a customer-oriented work environment
  • Skilled at communicating with associates and other business partners via written word or public speaking
  • Able to follow company directive to create and build store presentations
Work History
Associate Store Manager, 02/2014 to Current
J.Crew Philadelphia, PA
Plan and prepare work schedules and keep records of employees\' work schedules and time cards.
  • Communicate with corporate liaisons regarding facilities and stockroom issues.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Interview job candidates and make staffing decisions based on current business needs.
  • Work with other store managers as area point-person to set-up events and promotional activities to boost business.
  • Assist Regional Operations Coordinator to ensure procedures and policies are being met and followed by each store in area.
  • Travel Consultant, 03/2013 to 02/2014
    Liberty Travel Philadelphia, PA
    • Communicated with clients via telephone and email to plan vacations.
    • Partnered with other travel companies to provide best customer experience for clients.
    • Built client relationships to gain repeat and referral business.
    • Worked with team members to ensure seamless client interactions and assistance.
    Manager, 11/2009 to 08/2012
    J.Crew Washington, DC; Miami, FL
  • Promoted from Team Leader to Assistant Manager within6months.
  • Provided customer service by greeting and assisting customers, responding to customer inquiries and complaints.
  • Assigned employees to specific duties to best meet the needs of store.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Education
    Bachelor of Science: Neuroscience, May 2007
    The College of William and Mary - Williamsburg, VA
    Captain and member of the Women\'s Rugby Club