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Summary

Dedicated Call Center Representative committed to maintaining a high level of professionalism, patience and efficiency. I am highly motivated to minimize client dissatisfaction and contribute to company success. I have developed superior computer skills, telephone etiquette and am well versed in customer support in high call volume environments.

Skills
  • Proficient with Microsoft Office Suite
  • Customer Relationship Management software (CRM)
  • Customer service-oriented
  • Devoted to data integrity
  • Strong interpersonal skills
  • Strong organizational skills
  • Conflict resolution proficiency
  • Meticulous attention to detail
  • Time management
  • Order processing
  • Multi-tasking 
  • Effective team player  
Experience
Customer Service Representative 06/2017 － Current Trex Corporation Jacksonville, FL
  • Verified that information in the computer system was up-to-date and accurate.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Developed effective relationships with all call center departments through clear communication.
  • Wrote professional business correspondence.

Transaction Processor 10/2014 － 01/2017 Xerox Jacksonville, FL
  • Processed and routed incoming mail.
  • Scanned and filed forms, reports, correspondence and receipts.
  • Entered information into computer databases.
  • Looked up information with computer programs.
  • Operated office equipment such as copiers and fax machines.
  • Verified and logged in deadlines for responding to daily inquiries.
Market Research Agent 09/2016 － 12/2016 Enhanced Resource Center Jacksonville, FL
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Acted as a liaison between vendors and customers.
Pet Stylist 08/2013 － 12/2013 Petsmart Jacksonville, FL
  • Prioritized animal safety and comfort at all times.
  • Trimmed and styled animal coats according to owner instructions and breed standards.
  • Consulted with owners and made recommendations on the individual grooming needs of their pets.
  • Identified and reported signs of illness in dogs during bathing and grooming.
  • Executed outbound calls to existing customer base resulting in 25% increase in sales.
  • Promoted skin and coat health through regular grooming.
Sales & Service Representative 04/2013 － 06/2013 Convergys Jacksonville, FL
  • Reviewed new customer orders and requests and manually entered data into a centralized database.
  • Fielded an average of 50 customer service calls per day.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Identified and resolved system and account issues.
  • Gained advanced knowledge of upselling & customer retention.
Office Assistant 01/2013 － 04/2013 Village Tax Jacksonville, FL
  • Processed confidential tax form information.
  • Reviewed files to check for complete and accurate information.
  • Compiled statistical information for special reports.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Pet Care Specialist 08/2012 － 01/2013 Julington Creek Animal Hospital Jacksonville, FL
  • Prioritized animal safety and comfort at all times.
  • Developed long-term relationships with clients and bonded with their animals through regular contact.
  • Walked 10-15 dogs each day, responding to each dog's individual needs while keeping an eye on the whole group.
  • Fed and watered 20-30 dogs and cats each day.
  • Talked to animals to soothe them and familiarize them with the human voice.
Seasonal Mail Clerk 12/2010 － 12/2010 United States Postal Service Jacksonville, FL
  • Processed and routed incoming mail.
  • Unloaded, picked, staged and loaded products for shipping.
  • Transported goods from racks, shelves and vehicles.
  • Worked at a rapid pace to meet tight deadlines.
Cashier 06/2010 － 02/2012 Petsmart Jacksonville, FL
  • Greeted customers promptly and responded to questions.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. 
  • Prevented store losses using awareness, attention to detail and integrity.
  • Cross-trained and provided back-up for other departments when needed.
Education and Training
2010 High School Diploma: Nathan Bedford Forrest Senior High School Jacksonville, FL, USA
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Professional Summary
Animal-loving Pet Stylist with 3 years of experience working in a shelter and grooming salon.
Skills
  • Customer service-oriented
  • Love of dogs
  • Appointment setting
  • Dog grooming

?
  • 80 WPM typing speed
  • Works well under pressure
  • Professional phone etiquette
Work History
Volunteer, 02/2009 to 02/2010
Animal Humane Society – Coon Rapids, MN
  • Cleaned kennels, animal holding areas, and animal loading/unloading facilities.
  • Relieved boredom and stress of living in a shelter environment by walking, playing and tending to dogs. Recorded activity and noted any unusual behavior or medical issues.

?
Customer Service Associate, 08/2011 to 05/2013
Lowe's – Coon Rapids, MN
  • Greeted customers promptly.
  • Assisted customers in selecting items based on needs.
  • Processed customer returns.
  • Received customer payments.
  • Trained new cashiers on procedures, customer service and sales techniques.
Outside Lawn & Garden/Customer Service Associate, 05/2013 to 05/2014
Lowe's – Tahlequah, OK
  • Greeted customers promptly.
  • Received customer payments.
  • Described products and services in detail.
  • Assisted customers in selecting items based on needs.
  • Created attractive displays to promote items.
  • Watered plants.
  • Priced merchandise, stocked shelves and took inventory of supplies.
Pet Stylist, 06/2014 to Current
Petco – Tulsa, OK
  • Bathed, trimmed and provided other grooming services for dogs.
  • Groomed dogs utilizing tools including blades, shears, brushes, combs, shedding aids, de-matting tools, nail clippers, and nail dremmels.
  • Cleaned kennels, the grooming and bathing areas, as well as the lobby.
  • Booked grooming appointments.
  • Answered and managed incoming and outgoing calls while recording accurate messages.

?
Education
High School Diploma: 2012
Blaine High School - Blaine, MN

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