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Professional Summary

Highly energetic individual with 11 years in customer care. I excel in a fast pasted goal orientated environment with a substantial understanding of the dynamics of customer expierence. I am skilled in addressing inquiries and resolves problems as they arise; while making sound judgment to handle the issues tactfully and diplomatically, overall ensuring a positive expierence for my customers.




  • Creative Problem Solver
  • Exceptional Communication Skills
  • Goal Orientated
  • Active Listening Skills
  • Energetic Work Attitude
  • Reliable
Work History
Catering Service Member, 11/2016 to 02/2017
Aramark 30250 Mound Rd, Warren, MI 48092

As an Aramark catering service member, my main and constant focus is to ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot while maintaing and elevating our loyal customer base.


Vet Assistant, 11/2015 to 04/2016
Broadway Pet Hospital Vallejo, CA

As an vetinary assistant, I would partner the vet in preparing the animals for examinations and surgery. When I was not assisting, I would answer incoming calls from clients and either schedual upcoming appointments and answere any questions reguarding the procedure while processing payment methods.

Behavioral Aide, 11/2015 to 03/2016
On Our Own Vallejo, California

Every day I established daily routines that were easy for the children to follow, while working with other team members to evaluate children's progress and recommend appropriate learning plans. Throughout the day I would identified signs of emotional and developmental problems in the children and then work closely with the parents to make a learning plan best suited to the child.

Shift Leader, 01/2013 to 05/2016
Pacifica Pizza Vallejo, California
As a shift leader I was able to demonstrate high standards of customer service during high-volume, fast-paced operations while maintaining a positive and motivated work environment. I also understood to ensure customer satisfaction, the staff and scheduling needed to be in sync so I partook in cross training and communicated new ideas to the store leader for a seamless service.

High School Diploma: 2007
Hogan High - Vallejo, CA

Associate's of Business : Current
Baker Comunity College - Aburn Hills
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Reliable, dependable Diagnostic Medical Sonographer with completion of two years of study in Abdomen, Small Parts, Vascular and Obstetrics. Seeking employment on a full or part time basis to utilize my skills and knowledge, and to offer quality patient care.

  • AD/BLS/CPR Certification through the American Heart Association
  • ARDMS Eligible/Sonography Principles and Instrumentation (SPI)
Skill Highlights
  • Comprehends interaction with human tissues
  • Explain ultrasound procedures to patients and answer any questions they may have
  • Knowledge of Acuson Aspen, Siemens HDI 3500 & 5500, GE Logiq 7, 9 & 400, Sequoia 512, Phillips
  • Color Duplex Ultrasound Machine
  • Doppler proficiency
  • Maintain patient records and add medical notes related to ultrasound procedure
  • Data entry
  • PACS
  • Stocking supplies
  • Proper sterilization techniques
  • Artifacts
  • Time Management
  • Customer Service
  • Present images and preliminary findings to physicians and the health care team
  • Evaluate the images for their quality, but also to interpret what was captured in the image
  • Precise measurements
  • Pulse volume recorder
  • Advanced anatomy knowledge
  • Ultrasound physics
  • Obstetrics and fetal development Sonography
  • Venous Duplex Examination
  • Venous Duplex of lower and upper extremities
  • ABI
  • Knowledge of scanning Abdomen, OB/GYN, small body parts and Vascular
  • Good work ethic
  • Communication skills


Additional Information
  • Communicating comfortably and clearly with patients to explain procedure. Answer questions and relay information about what to expect during the procedure
  • Communicate any concerns to referring physician as needed prior to the planned ultrasound procedure
  • Understanding of Protocols and reports
  • Trained in HIPAA/OSHA Compliance
Work Experience
Ultrasound Tecnician - Clinical Externship
San Joaquin Hospital Bakersfield, CA
  • Completed 960 clinical hours
  • Scanned abdomen. OB/GYN, small parts transvaginal and vascular
  • Assisted in paracentesis and thoracentesis
  • Obtained patient history; Documentation; Prepared patient for exam
  • Cleaned and maintained ultrasound equipment; Stocked supplies
January 2016 to Current
PDubs Bar & Grille Stallion Springs, CA
Vet Assistant
January 2015 to January 2016
Tehachapi Veterinary Hospital Tehachapi, CA
Diagnostic Medical Sonographer, 2018 High Desert Medical College Lancaster, CA
  • Student of the Month Award
  • Academic Excellence Awards
  • Perfect Attendance Awards
General Education, 2012 Antelope Valley College Lancaster, CA
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Personable Retail Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task. Team-oriented and works well in a collaborative environment. 
  • Dependable and responsible
  • Strong time-management
  • Customer service oriented
  • Efficient multi-tasker 
  • Adaptive team player
  • Strong work ethic 
  • Courteous demeanor
  • Organized and cleanly 
Retail Sales Associate
  • Cash handling and register operation
  • Providing customer service to guests
  • Maintaining cleanliness of sales floor
  • Ability to work under pressure and in a fast-paced work environment 
Trainee - Vet Assistant Program Aug 2014 to May 2017
Orlando, FL
  • Animal restraint and behavior 
  • Animal anatomy and physiology
  • Veterinary medical terminology
Education and Training
High School Diploma 2018 Econ River HS Orlando, FL
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Professional Summary
I am seeking full time employment in the Customer Service/Sales related industry. I have over 15 years of experience and knowledge in Customer Service and Sales. I have served as a Consultant and as an Account Representative as well. I also have over 6 years experience in Microsoft Word, Excel, Quickbooks, Accounts Receiveable/Payable, and Collections..
Work History
Receptionist December 2013 to Current
Dons Wholesale - Lafayette, LA
  • I answered the phone lines, created weekly emails and sent them to future and previous customers.
  • At the end of each month, I would create different documents in Quickbooks and send them to various vendors and customers.
  • I would also assist customers with obtaining the proper insurance needed for financing and various other duties involving an automobile dealership.
Customer Service Associate June 2013 to December 2013
Giles of Lafayette - Lafayette, LA
  • This job started out as a temporary position.
  • After it ended, I was offered full time employment in the Rental Dept.
  • as an Assistant Manager.
  • Basically, the rental department consist of overseeing all active and inactive rental agreements as well as, following proper protocol to recover and collect all fees owed on delinquent accounts and occuring fees in the reposession and recovery efforts if needed.
  • Before this permanent position, I assisted the Finance Dept.
  • with daily duties such as preparing files for financing and processing paperwork for titles.
Vet Assistant January 2010 to October 2013
Animal Therapy Performance Equine Therapy - Lafayette, LA
  • I am a licensed massage therapist and I worked for myself massaging both people and animals.
  • I start specializing in Equine massage such as racing Thoroughbreds and performance horses.
  • Business is slow in this area so I would have to move out of state if I wanted my business to really thrive.
  • I'm still licensed and I massage clients from time to time but it is less than 10 hours a month.
Receptionist April 2008 to July 2009
Baronne Veterinary Clinic - Opelousas, LA
  • I was a vet assistant that traveled with the vets in the area.
  • My job duties included assisting the vet with all animals, also restocking the vehicles with all of the medications, as well as, handling all of the medications for the vet.
  • I also updated charts of patient history and billing while interacting daily with customers and handling accounts for customer service.
receptionist March 2006 to April 2008
Bryson Law Firm LLC - Scott, LA
  • My daily duties included greeting clients upon arrival, answering the phone lines, doing computer work producing documents such as petitions for damages and all discovery and correspondance for each case and client.
  • I was also in charge of updating all information in their files, filing documents at the courthouse, handling all mail such as flyers and bulk mailing and running personal errands for the attorney.
  • I scheduled all appointments for each client and prepared the necessary paperwork before and after each appointment.
  • I usually opened and closed the office each day.
  • Sales.
Commercial Sales Consultant January 2003 to February 2006
ADT Security - Houston, TX
  • selling security and fire prevention products to businesses throughout Houston.
  • I was in charge of providing the monthly monitering services for each business on a contract basis.
  • The job included daily traveling to businesses across Houston to interact with potential and new accounts as well as current accounts by handling all aspects of sales and customer service.
Customer Service Consultant August 1998 to November 2002
Hanks & Associates - Houston, TX
  • I was the coordinator of Client Services.
  • I supervised the Customer Service department while interacting with clients on a daily basis with hands on problem solving and conflict resolution responsibilities.
  • I handled the internet site by responding to emails regarding our services and fees.
  • I handled the marketing and advertising for the company through the internet and social media.
  • I also have leasing expertise and knowledge pertaining to prestigious clients while assisting them with leasing high end automobiles to corporate housing and high rise leasing.
Collector May 1996 to May 1998
Delta Financial - Lafayette, LA
  • I served as a Collector for medical accounts past due and present.
  • I was promoted to the Accounts Receivable/Payable dept in which I was responsible for establishing and maintaining installments for accounts by collecting and recording all information then notifying our clients, such as hospitals and banks, of the daily transactions collected from their debtors.