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Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Reliable and always willing to be a team player. 
  • Strong organizational skills
  • Active listening skills
  • Courteous demeanor
  • Customer service expert
  • Sharp problem solver
  • Energetic work attitude
Work Experience
Volunteer Laundry and Boxroom Attendant Apr 2014 to May 2017
Union Gospel Mission of Salem Salem, OR
  • Organized the laundry room 
  • Washed and dried soiled linens using commercial machines
  • Folded laundry and stocked extra linens in appropriate space
  • Communicated with managers and other mission guests to ensure laundry was completed in a timely manner 
  • Cleaned and maintained the laundry room area 
Community Service Coordinator Apr 2006 to Jun 2006
Western Oregon University Monmouth , OR
  • Organized community service events
Administrative Finance Director Jun 2005 to Dec 2005
Western Oregon University Monmouth, OR
  • Managed accounting duties for the Residence Hall Association
Gentle Hall Treasurer Sep 2003 to Jun 2005
Western Oregon University Monmouth, OR
  • Completed treasurer duties for the Gentle Residence Hall 
  • Balanced the budget and dispersed funds to students accordingly 
Bachelor of Science, Social Sciences 2009 Western Oregon University Monmouth , OR, United States

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Professional Summary
  • 25 years of experience and leadership in the Southern California auto industry with privately held and corporate dealer groups.
  • Comprehensive understanding of dealership operations encompassing sales, marketing, captive lender relationships, inventory, allocation, customer retention, financial statement analysis.
  • Extensive experience with manufacturer engagement related to inventory, marketing, promotion, staffing, control of market, customer satisfaction, internet effectiveness and forecasting.
  • Successful maintaining positive dealership culture encouraging employee commitment and satisfaction, while achieving volume and profitability objectives.
  • Advanced knowledge of automotive business systems and platforms.
  • Understand scope and challenges of each department within the dealership.
  • Manage departmental forecasting in response to seasonal market conditions.
  • Drive revenue and profitability.
  • Maintain extensive personal network.
  • Knowledge of importance in building and sustaining manufacturer relationships to gain preferred treatment in resources.
  • Understand the value of dealer communications and sharing of local and regional market concerns.
  • Attract and develop talent.
Work History
02/2007 to 08/2017
General Sales Manager Circle Audi Long Beach, CA
Working under a dual point general manager, performed many GM functions including meeting with corporate representatives to discuss achievement of forecast goals and departmental improvements as well as attending area and regional meetings.
  • Awarded Audi Magna Society, Magna Elite 7 years consecutively.
  • Consistently maintained positive pump-in pump-out sales relationship with area dealers as defined by Audi of America.
  • Consistently maintained control of primary area of influence as defined by Audi of America.
  • Consistently achieved CSI SSI in top 10% of area and region.
  • Beta tested Audi incentive portal and was instrumental in pre launch improvements.
06/2003 to 01/2007
General Sales Manager Phillips Auto Newport Beach, CA
Gained a broad perspective of the exotic automotive segment and the risks and rewards associated with exclusive high-end pre-owned vehicles.
  • Hired, trained sales representatives.
  • Supervised sales and finance staff.
  • Purchased, consigned vehicles.
06/2001 to 06/2003
General Sales Manager Huntington Beach Mitsubishi Huntington Beach, CA
Worked directly with the owner interfacing on all topics relating to dealership operations.
  • Supervised sales force of 10 sales associates.
  • Managed all aspects of pre-owned department.
  • Increased pre-owned sales 40%. Developed, implemented all aspects of sales processes and training.
  • Designed, implemented CSI process. Improved CSI to Diamond chapter of excellence within 3 months.
  • Designed, managed and implemented all areas of advertising and marketing.
10/1998 to 06/2001
New Car Sales Manager Joe Macpherson Chevrolet Irvine, CA
Gained understanding of large, high volume dealership operations, including the importance of efficient processes, systems and follow through, management of risk and judgement of deal merit.
01/1996 to 09/1998
General Sales Managers Costa Mesa BUICK-PONTIAC-GMC Costa Mesa, CA
Facilitated buy/sell transfer from private owner group to manufacturer-placed new owner/general manager.
  • Installed policies and procedures.
  • Hired new front end staff.
06/1987 to 01/1996
Finance Director Crevier BMW Santa Ana, CA
Consistently top 5 volume high line dealerships in the United states.
  • Top producing finance department within BMW dealer network.
  • Interfaced directly with venders of after market, financial services products and determined product offerings.
BBA: Marketing Salem State University - Salem, MA

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Seasoned numbers whisperer. Bring me your chaotic accounting disarrays and I will tame them. I have the ability to listen to and interpret the story that your organization's financial numbers tell, and calmly and confidently advise you on what options you have to make the decisions needed to achieve your goals.
Owner Feb 2008 to Current
Integrity Accounting Services St. Paul, MN
  • I take complicated, cumbersome process and information flows which generate less than accurate information and transform them into straightforward, efficient processes which supply management and board with the accurate, timely vital information they need to make sound business decisions. 
Finance Director Feb 2007 to Feb 2016
Midwest Women and Children's Services Omaha, NE
  • Hired as "fixer" of $6M nonprofit organization deemed at risk of financial mismanagement by outside CPA firm. During first few weeks determined that there were no controls, processes or factual reporting. Within one year the CPA firm and largest granting agency changed their "concerned" rating into commendations for pristine financial management processes and we earned kudos for efficiency and accuracy in their audit reports. Ship-shape within six years.
  • Developed and oversaw annual budgets for various grants and monitored spending; developed and executed allocation system to accurately and efficiently charge expenses to the appropriate programs.
  • Managed cash flow position and prepared forecasts for organization.
  • Executed all contract and third party billing, acting as liaison to outside organizations when necessary, and ensured that money owed to the organization was received in a timely manner.
  • Worked with management, program staff, and outside IT firm to determine hardware and software needs and implemented and maintained them with appropriate upgrade.
  • Reviewed, recommended, and implemented appropriate financial controls, policies, and procedures.
  • Served as the primary liaison to outside CPA audit firm and granting agency reviewers to ensure efficient and timely audits and reviews.
  • Developed and maintained tools and systems to provide critical financial and operational information to the CEO, Board of Directors, and program management staff.
  • Ensured timely, complete, and accurate filing of all required and recommended local, state and federal forms and registrations including audits, Form 990 returns, sales tax returns, property tax filings.
  • Guided and managed overall human resource functions by working with supervisors to recruit, select, orient, and counsel staff; plan, monitor, and review staff job design and contributions, maintain equitable compensation.
  • Responsible for employee benefits program design, implementation, and maintenance, as well as payroll, including employee paychecks, tax deposits, monthly/quarterly/annual tax reporting requirements, W-2s, W-44s, I-9s, 1099s, in collaboration with outside vendor.
  • Supervised staff who executed accounts payable, account reconciliations, and financial analyses.
  • Oversaw organizational insurance policies.
  • Analyzed financial impact of current and proposed business segments for senior management and Board of Directors.
Business Manager/Accountant Aug 2004 to Jun 2005
Gethsemane Lutheran Church and School St. Paul, MN
  • Managed billing, payables, payroll, financial reporting and analysis, supervision of contribution record keeping and quarterly statements, receivables management, cash flow forecasting, budgeting, chart of account design and maintenance, accounting software administration (ACS), human resource administration, and financial adviser to various boards and committees within organization.
Accounting and Finance Professor, Adjunct Aug 1996 to Jul 2004
Minnesota State Colleges and Universitites Twin Cities, MN
  • Taught Financial Accounting, Managerial Accounting, and Corporate Finance in traditional classroom, web-enhanced and online settings.
  • Developed courses for accelerated learning programs and online classes.
  • Conducted training seminars to teach other instructors on web-based software
Contract Accountant and Financial Analyst Jan 1996 to May 1998
Certes Financial Professionals Minneapolis, MN
  • Performed account analyses, accounting position design and description, audit schedule preparation, budgeting/profit planning, cash flow forecasting, due diligence support, financial statement preparation, fixed assets, internal audit compliance, invoicing, month end close, process improvement and documentation, working capital management.
  • Worked with companies of all sizes in Manufacturing, Retail, Printing and Publications vertical markets.
Accounting Manager/Treasury Analyst May 1990 to Jun 1996
The Valspar Corporation Minneapolis, MN
  • Configured Oracle general ledger and implemented new system.
  • Designed, implemented, and monitored compliance with accounting policies and procedures.
  • Investigated best way for company to manage vendor early payment discounts resulting in savings of $1M annual savings and earning ELITE award.
Audit Team Mar 1987 to Dec 1990
Deloitte Minneapolis, MN
  • Analyzed accounts, prepared financial statements, presented financial results.
  • Reviewed processes for efficiency and effectiveness and made recommendations for improvement to large and small businesses in Minneapolis and San Francisco. 
AICPA Not-for-Profit Certificate 2017
Mini Masters in Nonprofit Finance University of St. Thomas St. Paul, MN Corporate Finance
BBA, Business Administration - Accounting University of Wisconsin Eau Claire, WI
  • Summa Cum Laude
  • University Honors
Certificate in College Teaching University of St. Thomas St. Paul, MN

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Professional Summary
Dedicated professional with excellent communication and managerial skills. Multi-task manager experienced in delegating authority and motivating others. Self-motivated and able to set effective immediate and long-term goals to meet operational and sales deadlines.
Stress management workshop *Employee relations workshop *Fair Housing *Effective Listening *Continuity of Business *Quadel Consulting- Assisted Housing Manager (AHM CERTIFIED)
Finance Express Reynolds & Reynolds Windows XP
Work History
Finance Director 06/2009 to 08/2013
Exclusive Motor Cars Baltimore, MD
  • Build and develop relationships with automotive lenders.
  • Assist customers with loan financing and credit re-building.
  • All phases of automotive buying; from structuring to funding.
  • Provide clean loan packages to automotive lender for immediate financing.
  • Maintain clean contracts in transit to keep dealership finance income at a minimum.
  • A/R; A/P.
  • Tag & Title.
  • Payroll.
Client Development Officer/Underwriter 01/2007 to 01/2008
Citifinancial Auto Columbia, MD
  • Assist in managing the operation of the branch and team to increase and retain customer base.
  • Make sound credit decisions in sales of all loan and insurance products.
  • Review and analyze loan applications for purpose of extending credit.
  • Access credit history and financial obligations to determine eligibility for sub-prime automotive financing.
  • Build and develop relationship with dealer base to ensure highest level of customer satisfaction.
  • Audit loan documentation to ensure compliance with corporate guidelines.
Finance Director 01/2006 to 01/2009
Fox Automotive Timonium, MD
  • Meet with bank representatives to review funding packages.
  • Make sound credit decisions on processing loan applications.
  • Review and deliver loan and service contracts to clients.
  • All phases of automotive deals, from structuring to funding.
Administrative Assistant 01/2006
Priority One Staffing Mercantile Bank Linthicum, Maryland
  • Accounts payable and receivable.
  • Manage Inventory and Purchasing.
  • Managed and Maintained monthly, quarterly, and annual budgets.
  • All phases of administrative duties supporting Vice President of Communications CONTINUED RESUME FOR.
Senior Finance Director 01/2004 to 01/2006
Antwerpen Automotive Baltimore, Maryland
  • Meet with bank representatives to review funding packages.
  • Review and deliver Loan and Service Contracts to clients.
  • All phases of automotive deal, from structuring to funding.
  • Developed and overseen all aspects of In-House Financing.
  • Management of In-house collections and repossessions.
Trainer / Supervisor
  • for F&I Team.
  • Handled bad debt collections of sub-prime customers.
Property Manager 01/2000 to 01/2004
PHI Management Baltimore, Maryland
  • Accountable for all administrative phases of a multi-apartment portfolio.
  • Approved daily invoices for payment to outside vendors.
  • Schedule and tour prospective resident through lease-up procedures.
  • Convened with residents to discuss and/or resolve problems.
  • Accountable for all administrative phases of multi-family Conventional, Subsidize, and Tax credit communities.
  • Company liaison to various community associations.
  • Managed and Maintained monthly, quarterly, and annual budgets and reports for HUD Section 8 / Conventional mixed community.
  • Represented Company in rent and civil court matters.
  • Meet with HUD inspectors to insure that property complied with federal and housing guidelines.
  • Assist with new community lease up campaign.
  • Negotiated contract proposals, which included the supervision of outside contractors working on properties.