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Professional Summary
Highly Motivated individual that strives for excellence. Multiple years of experience providing subject matter expertise and technical support within Human Resources and Talent Management.  Expert on business and systems requirements, user acceptance testing, process improvement and end-user training. Effective at developing and implementing operational processes and systems. Solid track record of being resourceful and offering excellent customer service. Personable business professional who grasps business priorities and responds to shifting business needs in a systematic and effective way.
  • Expert in Human Resources Information Systems
  • Excellent problem-solving abilities
  • Detail-oriented
  • Project management
  • MS Office proficient
  • Analytical and critical thinker
  • HR/Payroll business processes
  • New hire on-boarding
  • Highly organized
  • Work in a lean environment
  • Driving continuous improvement
  • Partnering with cross-functional disciplines
  • Functional Requirements Specification (FRS)
  • Identifying best practices
  • Report writing
  • Strong interpersonal skills
  • Effective communication
  • Work effectively with teams and work independently
Work History
Total Rewards Manager - Analytics Dec 2016 - Jan 2018
Extended Stay America Charlotte, NC
  • Acted as Subject Matter Expert for HRMS, system configuration, business processes and reporting
  • Responsible for managing and overseeing ADP Vantage HCM by providing day-to-day technical support and system administration which included the following modules: Time and Attendance, Benefits, Compensation, Performance Management, Talent Management
  • Managed implementation of technology interfacing with HRMS, upgrades and patches - including testing, validation and communication
  • Managed role-based security to ensure accurate functionality for users; established process flows
  • Coordinated with HR, IT and vendors to accomplish shared goals and assisted with delivery of HR Technology road-map initiatives
  • Involved in requirements build, vendor evaluation, selection, implementation planning, test scripting, process building, roll out, and deployment of training 
  • Monitored compliance with HCM system, reporting for user process compliance and data integrity; ensured missing data was identified and rectified in a timely manner
  • Designed and scheduled standardized reports, created ad hoc reports/data queries utilizing appropriate tools and systems such as ADP Vantage HCM, ADP Reportsmith, ADP VirtualEdge
  • Developed and administered standard reports, e.g. statistical reports for the Affirmative Action Plan, Affordable Care Act, Staffing/Recruitment, Enterprise budgeting, SOX compliance and vendor interface feeds
HRIS Supervisor Sep 2014 - Nov 2016
Extended Stay America Charlotte, NC
  • Drove daily production activities with effective communication and leadership
  • Defined and documented technical best practices (SOP)
  • Researched, troubleshot and resolved complex problems independently and with 3rd party vendor
  • Created documentation that empowered and enabled end users
HRIS Analyst Oct 2013 - Aug 2014
Extended Stay America Charlotte, NC
  • Identified and solved technical issues with a variety of diagnostic tools
  • Resolved customer issues in a clear, courteous and straightforward manner
  • Remained up-to-date on the latest technologies and solutions applicable to company products
  • Trained end-users in ADP VirtualEdge Applicant Tracking System
  • Created company's training manual for ADP VirtualEdge Applicant Tracking System
HR Staffing Systems Support Analyst Aug 2012 - Jun 2013
Goodrich Corporation (acquired by UTC Aerospace Systems) Charlotte, NC
  • Retained legacy clients and developed new business relationships by extending high quality and efficient service to newly acquired clients
  • Co-led Applicant Tracking System migration project that consisted of conversion and rebranding of ATS
  • Supported human resources staff with new hire orientations and weekly departmental meetings
  • Accurately prepared government compliance reports and ad hoc queries related to candidate and employee data in systems such as ADP Enterprise EV4, EV5, Reportsmith, Applicant tracking system and 3rd party job boards
  • Addressed and resolved technical related inquires relevant to organization's staffing tools
  • Prepared and coded staffing related invoices; investigated and resolved accounting inquires and discrepancies related to invoices
Candidate Management Support Specialist Sep 2006 - Aug 2012
Goodrich Corporation Charlotte, NC
  • Acted as System Administrator for ADP VirtualEdge Applicant Tracking System
  • Updated custom fields, tables and branding in accordance to business changes and operations
  • Used ticketing system to manage and process actions taken in resolving user requests
  • Engaged users and answered questions on webinars and on staffing sharepoint site
  • Provided routine reporting on recruiting activity and Applicant Flow
  • Scheduled interviews, assisted with onboarding activities and new hire paperwork
  • Coordinated complex travel schedules, accommodations and trip logistics for candidates and executives
HR Coordinator Sep 2005 - Sep 2006
LIFESPAN Incorporated Charlotte, NC
  • Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data
  • Entered personnel data into a central database
  • Completed employee employment verifications and processed unemployment claims in a timely manner
  • Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits
Payroll Coordinator Jun 2003 - Aug 2005
LIFESPAN Incorporated Charlotte, NC
  • Oversaw the day-to-day processing of bi-weekly payrolls for employees and clients using ADP products, including review of timesheets and computing pay in accordance with FLSA
  • Documented procedures, identified areas to improve internal controls and gain additional efficiencies and implemented policy changes
  • Evaluated timecards for accuracy on the regular and overtime hours
  • Addressed and resolved general payroll-related inquires
Human Resources Administrative Assistant May 2002 - May 2003
LIFESPAN Incorporated Charlotte, NC
  • Answered and managed incoming and outgoing calls while recording accurate messages
  • Opened and properly distributed incoming mail
  • Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data
  • Supported human resources with new hire orientation by administering drug testing 
  • Gathered and audited personnel records for the entire organization
Bachelor of Science: Business Administration, Human Resources Management 2002
University of North Carolina at Charlotte Charlotte, NC
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Professional Summary

Accomplished, result-oriented, and motivated professional with the ability to oversee highly complex projects. Proven track record of delivering projects in alignment with specifications, budget and schedule constraints. Build and train high-performance, accountable, and cohesive teams. Technicially proficient in Microsoft Office Suite and Enterprise Resource Planning. Possess Department of Defense (DoD) Secret clearance.

Areas of Expertise
  • Project Management and Implementation
  • Project Proposal Development
  • Regulatory Compliance and Audit Support
  • Mentorship and Talent Management
  • Contract Value and Funding
  • Work Breakdown Structure Development
  • Financial Systems and Reporting
  • Cost/Variance Analysis and Forecasting
  • Interaction with Customer and Contracting Officer
Work Experience
Project Controls Manager, 03/2018 to 01/2019 Kwajalein Range Services, LLC Kwajalein Atoll, Marshall Islands

Kwajalein Range Services, a partnership of Bechtel National and Leidos, provides integrated range engineering and logistics services to manage and operate the Reagan Test Site for the U.S. Army Space and Missile Defense Command. Selected for positions of increasing responsibility based on excellence in project management, cost estimating, and control activities.

  • Provided technical and operational direction to project controls staff
  • Responded to customer data requests and queries and adhere to suspense dates
  • Reviewed contract modifications to identify issues and provide corrective actions to program management
  • Ensured accuracy and timely submittal of Project Controls contract deliverables
  • Collaborated with cross-functional teams to meet business objectives
  • Developed customer presentations and attend meetings with senior management
  • Manage the Integrated Master Schedule (IMS), identify critical activities that pose risk to key milestone dates, and communicate recommended changes to senior management
  • Provided project management support for the transition of knowledge, systems, and operational capabilities to the incoming contractors for the U.S. Army Network Enterprise and Space and Missile Defense Commands

Key Achievements:

  • Developed contract extension, project closeout, and IT business network standup proposals
  • Collaborated with cross-functional teams to identify post-transition risks and communicate mitigation plans to senior management and the customer
  • Assisted the government with the identification of gaps in performance work statement requirements between multiple contractors
Deputy Project Controls Manager, 06/2016 to 03/2018 Kwajalein Range Services, LLC Kwajalein Atoll, Marshall Islands
  • Monitored and coordinated all aspects of cost and control activities for the base operations, logistics, and range engineering project controls staff while evaluating project performance to identify earned value and actual costs of the project.
  • Presented “what if” scenarios for budget assumptions and forecasting strategies to customers.
  • Reviewed schedule development, maintenance, monitoring, impact identification, and recovery planning.
  • Performed estimate development and presentations, budget development and control, reporting structure and frequency.
  • Planned, organized, and supervised schedule resource loading and leveling.
  • Monitored and reported critical path and schedule performance of the total project.
  • Initiated monthly program status reviews with senior management and briefed project status.

Key Achievements:  

  • Developed the Joint Financial Management Review presentation attended by personnel from the U.S. Army Space and Missile Defense, Network Enterprise Technology, and Installation Management Commands in preparation for KRS's contract completion.
  • Managed a multi-disciplined team to complete the water tank corrosion control project.
  • Performed Engineering, Procurement, and Construction management responsibilities for multiple projects and reported weekly and monthly project status.
  • Identified and submitted cost savings measures by evaluating alternate execution methods and implementing process changes to decrease costs. 
Transition Manager, 10/2017 to 02/2018 Kwajalein Range Services, LLC Kwajalein Atoll, Marshall Islands
  • Successfully managed the transition of knowledge, systems, and operational capability to the incoming contractor for the U.S. Army Installation Management Command.
  • Scheduled weekly synchronization meetings and communicated transition progress and critical tasks to stakeholders.
  • Interacted daily with stakeholders to plan transition activities.
  • Developed and maintained the request for information log; developed and submitted responses to the incoming contractor and contracting officers.
  • Submitted requests for information to the contracting officer.
  • Collaborated with subject matter experts, management teams, and government personnel to schedule transition activities with minimal impact to operations.
Project Controls Engineer Lead, 05/2015 to 06/2016 Kwajalein Range Services, LLC Kwajalein Atoll, Marshall Islands
  • Led all aspects of cost control and schedule activities for the range engineering project controls staff.
  • Applied change control procedures and Earned Value Management System (EVMS) techniques to evaluate, monitor, and identify areas of improvement.
  • Monitored cost performance to isolate and identify cost trends and schedule impacts and recommended corrective actions to management teams.
  • Reported funding status for direct customer reimbursable scope and initiated monthly funding meeting with stakeholders to brief variances.
  • Analyzed and interpreted monthly variances between proposed and actual budgets to assist with development of projections and forecasts.

Key Achievements:

  • Led major proposal teams for projects including Space Program Requirements (~22.0M), IT Business Network Transition (~3.8M), ARPA Long-Range Tracking and Instrumentation (ALTAIR) Plan (~3.5M), and Air Traffic Control Relocation project (~700K).
  • Managed multi-discipline teams to complete the Air Traffic Control Relocation and Video Surveillance projects.
Project Controls Engineer, 05/2010 to 05/2015 Kwajalein Range Services, LLC Kwajalein Atoll, Marshall Islands
  • Analyzed comparisons of scope, quantity, and cost data; reported potential funding issues in estimates.
  • Scheduled task and cost presentations with management and clients.
  • Developed monthly contract deliverable reports and internal reports on project trends and variance to inform Cost Account Managers (CAMs) on budget management.
  • Performed cost estimating, analysis, and control activities for range engineering scope.

Key Achievements:

  • Completed and implemented one process improvement project to optimize baseline budgeting and forecasting efforts.
  • Led major proposal team for the Space Fence West Antenna Relocation (~3.5M) project.
  • Provided project management support for the implementation of the residential Internet service project on Kwajalein Atoll. 
Accountant, 04/2007 to 05/2010 Kwajalein Range Services, LLC Kwajalein Atoll, Marshall Islands
  • Coordinated Accounts Receivables, including collection efforts, customer invoices, and identifying and reporting delinquent accounts.
  • Produced and submitted aged trial balance, general ledger reconciliation, and financial statements on a monthly basis.
  • Performed all general accounting activities, including invoices, general ledger, PTO reconciliations, and monthly burden rate analysis.
  • Processed $4M in bi-weekly payroll for 1,000 employees, including deductions, adjustments, benefits, and insurance reconciliations.
Payroll Coordinator, 05/2006 to 04/2007 Kwajalein Range Services, LLC Kwajalein Atoll, Marshall Islands
  • Processed bi-weekly payroll for ~40 employees totaling ~250K and monthly and quarterly taxes and insurance payments.
  • Audited travel expense reports for regulatory compliance.
  • Reconciled monthly bank account.
  • Coordinated temporary duty travel (TDY) arrangements for employees.
Master of Science: Project Management, 2010 Colorado Technical University
Bachelor of Science: Business Administration, 2008 University of Maryland University College
Certifications and Training
  • Six Sigma Champion, 2017
  • Project Management Professional Certification (PMP), 2015 License 1816593
  • EXIN Information Technology Infrastructure Library (ITIL), 2013
  • Project Controls Analysis Workshop, 2012
  • Six Sigma Yellow Belt, 2010

Project Management Institute (PMI)

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Professional Summary
Dynamic Accounts Payable Lead who thrives in high pressure, team atmospheres. Extensively trained in administrative work. Accounts Payable Specialist committed to accurate payment tracking across all company departments.
  • Accounts payable specialist
  • Expertise with invoice and payment transactions
  • Account reconciliation
  • Intuit Quick-Books specialist
  • Exceptional organization
  • Superior attention to detail
  • Accounting procedures consultant
  • Processing garnishments
  • Payroll administration experience
  • Fixed assets reporting familiarity
  • Analytical reasoning
  • Ethical approach
  • Adherence to high customer service standards
  • Excellent time management skills​
Work History
Payroll Coordinator, 09/2015 to Current
Octapharma Plasma Inc Charlotte, NC
Accounts receivable, accounts payable, payroll, garnishments, distribute paychecks, federal and state payroll tax deposits and returns, new hire reports, federal payroll summaries, benefits withholding, W-2's.

Office Manager, 03/2014 to 09/2015
Neal's Pallet Company Charlotte, NC
Worked closely with director and CEO personnel ensuring quality daily production using quickbooks, proficient with Microsoft word, and Excel. Process company orders in a timely manner, Coordinate accurate updates to local Dispatcher, Process company deposits occasionally obtaining six figures. 

Administrative Assistant, 05/2011 to 03/2014
T&J Contractors Gastonia, NC
  • Administered $100,000 yearly budget.
  • Reconstructed accounting records from clients' checks and cash receipts.
  • Prepared and distributed payroll for staff of 50 direct reports.
  • Composed effective accounting reports summarizing accounts payable data.
  • Researched and resolved accounts payable discrepancies.

High School Diploma: Independence High School - Charlotte, NC
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Exceptional Payroll Administrator who adapts seamlessly to constantly evolving accounting processes and technologies. I am seeking a position where I can provide administrative, accounting and payroll support to an energetic human resources or finance department.
10/2015 to Current
Payroll Coordinator Cheddar's Restaurant a subsidiary of Greer Company Lexington, KY
  • Accurately processes data for over 9,000 employees for bi-weekly period.
  • Responds to employee inquiries regarding payroll and timekeeping.
  • Processed rehires, transfers, terminations, garnishments and withholdings.
  • Enforces and establishes payroll-related policies, procedures and regulations and adherence to company and governmental policies. payrolls.
  • Process monthly reports to Kentucky Department of Labor
  • Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties. 
  • Onboards new employees in the time reporting and payroll  systems.
03/2013 to 08/2015
Payroll Specialist/Support Executive/Senior Management SEI /Aarons, Inc Atlanta, GA
  • Processed weekly payroll for 800 plus associates for 108 stores.
  • Ran weekly reports in ADP for all associate.
  • Created weekly payroll reports in Excel.
  • Answered payroll inquires for all associates.
  • Stayed in compliance with labor law in multiple states.
09/2006 to 09/2013
Administrative Assistant/Receptionist Bright From The Start Atlanta, GA
  •  Processed paperwork for licenses for daycare provider/centers.
  • Answered phone calls, ordered and shipped supplies.
  • Maintained calendars for the consultants/staff.
  • Handled all inquiries for the rules and regulation child care license.
Education and Training
Associate of Applied Science: Paralegal Studies American Public University
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Professional Summary
Dynamic Human Resource Professional proficient in building positive relationships with new and existing employees. Proven team leader capable of working with all levels of employees. Has exceptional communication and organizational capabilities.
  • Recruitment/interviewing
  • Payroll administration
  • Benefit programs
  • HIPPA laws
  • Employee orientation
  • Unemployment regulations
  • Proactive team player
  • Excellent communication skills
Work History
Accountant, 12/2016 to 07/2017
H & S Companies Fremont, MI
  • Managed payroll and financial accounts for 20 clients
  • Entered new employee, vendor and subcontractor information into database
  • Researched, monitored and fixed payroll issues
  • Prepared responses to unemployment claims
Human Resource Manager, 02/2008 to 05/2016
MMBB, Inc. Muskegon, MI
  • Conducted orientation session and on-the-job training for new employees
  • Trained new employees by cross training with experienced workers
  • Completed employment verifications and unemployment paperwork in a timely manner
  • Managed human resource and financial operations of business
Union Payroll Coordinator, 06/2005 to 10/2007
Teledyne Continental Motors Muskegon, MI
  • Educated and advised employees on group health plans.
  • Processed sick, vacation, short term disability requests.
  • Efficiently filed and monitored unemployment claims.
  • Effectively organized and managed hourly union payroll.
BBA: Human Resources, Graduated with honors
Baker College - Muskegon, Michigan
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Seasoned Payroll Administrator with broad background in accounts receivable, accounts payable, human resources and payroll administration. Strengths include excellent verbal and written communication, strong analytical and problem-solving skills and working as part of a team. Expert attention to detail and dedication to providing world-class service.
  • Spreadsheets/Reports
  • Microsoft Excel
  • Microsoft Access
  • Microsoft Word
  • Proficient use of 10-key Calculator
  • Team Leadership Skills
  • Excellent Communication Skills
  • Systems
  • Payroll Software: Infor/Lawson
  • Payroll Software: Workday
  • Multi-state payroll
  • ADP
  • ​Federal and state tax regulations
  • Record-keeping
  • ​Accounts payable
  • Excellent writing skills
  • Independent worker
  • Time management
  • Attention to detail
  • Exceptionally organized
  • Relationship building
Sr. Payroll Coordinator Mar 1998 to Current
Children's Hospital of Orange County Orange, CA
  • Oversees department operation to ensure that all eligible employees receive appropriate compensation each pay period in accordance with the policy.
  • Ability to supervise others, helps provide guidance and support in all daily payroll operations.
  • Oversees the accurate, timely preparation and distribution of full cycle Bi-weekly paychecks.
  • Ensure that computing and withholding of employees paychecks are done properly.
  • Oversees the production of supplemental and manual records, payroll discrepancy forms and time accrual maintenance.
  • Responsible for overseeing the balancing of taxes every pay period and if necessary, works correct out of balance conditions as evidenced by accurate submission of W-2's at year end.
  • Performs monthly and quarterly payroll balancing as required.
  • Timely completion of all quarterly and annual tax return filing related to payroll.
  • Maintains knowledges of current wage and hour laws.
  • Managed payroll and time and attendance systems.
  • Develop expertise in Organization HR/Payroll Policies & Procedures.
  • Has a working knowledge of laws regarding deductions from pay and wages.
  • Oversees Kronos maintenance, including but not limited to security profiles and position code, as well as proper procedures for terminations.
  • Handles most issues and escalates significant pay issues identified through research to Payroll Manager as appropriate.
  • Ensures that all employees inquiries are answered in less than 24 hours from the initial phone call or email in a professional and respectful manner.
  • Ability to be discreet with all confidential payroll data.
  • Participates in upgrades, updates and testing to existing payroll software.
  • Ensure adequate documentation of payroll procedures manual and training of payroll staff.
  • Highly self motivated, independent and proactive worker Assist with special projects as requested.
Education and Training
General Studies present Fullerton College
Institute for Integrative Nutrition Holistic Health Coach Program
Richard J. Simmons - Wage and hours seminars
JJ Smith Health EducationLeadership Program Certificate of Achievement